Sonos Roam Orange Light

I just experienced this. Support determined unit (bought in Oct/21) to be dead. They are sending a free replacement even it’s out-of-warranty. I was surprised by this, rep said it was due to my relationship with Sonos (I do have many, many devices at home).

For anyone just reading up, the orange light on continuously while charging on the roam 1 typically a sign that your roam is toast (provided you are not using a poor charger or cable).   I do encourage anyone having this issue to call in to sonos.  I just got a warranty replacement even though mine was purchased more than a year ago (less than two years however) without even having to argue with the rep… but like the previous poster I have lots of sonos equipment, to maybe they were making a “good customer” exception?  This particular unit was at my girlfriends house that has just 3 cheap speakers total.   Now that the roam 2 is out, it will be interesting to see if I get a roam 1 or roam 2 as the replacement.  If it’s a roam one, I may sell it, and purchase a roam 2.

So I have arrived here with the same charging problem and I must say… why on earth is every Sonos product so difficult? Its charging. Why is even charging hard? 

Add me to the list of a fairly new Sonos Roam being completely dead except for the orange light on when it’s plugged in.  I have always had issues with this Roam and had to run diagnostics several times.  I’ve installed the app several times.  It’s just a terrible product.  Good luck trying to chat live or online with support.  You need to take a day off work to hold that long.  I even tried pressing”1” for a call back while waiting on the phone but nothing happens when you press 1.    I’m just venting here  because I have no hope for this Roam any longer.  It was my first Sonos product to determine if I should switch from Bose to Roam and it’s a big disappointment and a waste of money.

Just to complete the update on my experience above, sonos sent me a refurbished roam 1 as the fix for my out-of-warranty (22 month old) roam 1 with the orange light of death.  I sold the unopened box refurb and got a roam 2 on sale, so ended up just being a very small upgrade cost.   The roam 2 has been nice -- I love the separate button for switching between wifi and bluetooth… hoping to get more than 22 months out of it...

3 year old Roam also died recently. Unlike some others in this thread I was not offered a free or discounted replacement despite being fairly invested in the ecosystem including an Arc 5.1 set up. Might have something to do with being overseas in Singapore.

Chat support was polite, said they would replace the Roam and that I would soon be contacted through the authorised distributor. Instead, after waiting weeks to receive the official email resolution, what they meant by “replace” was for me to buy another Roam gen 1 for essentially full retail price, plus pay for 2-way shipping (to send the dead Roam back). It gets even dumber and more insulting each time I think about it.

I’ve been dissatisfied with Sonos for some time and with this latest experience I will certainly no longer be a customer. With Wiim streaming options, and more traditional audio brands wading into the lifestyle wireless segment, Sonos has very little competitive advantage in my eyes, so it is startling they choose to nickel and dime customers instead of standing behind their (defective) products.

I bought 2 Roams in July 2022.  One failed with the orange light/won’t charge issue in May 2024, and when I called Sonos support it was replaced with a Refurbished Roam 1 (as I posted earlier in this thread).   Just last week, the other Roam (23.5 months old) also failed with the same issue.  Sonos support indicated it was out of warranty but offered me a courtesy replacement.  The best news of all is they didn’t have any Roam 1 stock, so this time, they sent me a Roam 2!

It unfortunate that Roam 1 has this flaw, that is apparently so common that both my Roam’s failed before they were 2 years old.  However, I do have to give Sonos some serious credit for making things right, at least in my case.  I am up and running with two replacement Roams at no cost to me!  I am hopeful, with the Roam 2 redesign, this problem has been addressed.

Had the exact same problem on one of my Roam 2. A month after the two year warranty it had a solid constant orange light, and no tricks could turn it on.

I ended up buying a new battery and replaced it. Roam is now working again. Now two months later my other roam is doing the exact same, so a new battery is now underway to this also.

I thought the short battery life could be caused by the Roams being constantly charged on the wireless chargers, but can see in this forum that this should not be the case. Guess it is then just poor battery quality?

Not that it will help anyone, but I have the same problem. Roam 1 now seems to be dead. It started with the wireless charging pad not working, and then after an extended (2 month) period of not being charged via USB C it just has the dreaded orange light. 

I *might* be getting somewhere though… I used the original charging USB adaptor (USB A), with a USA A to USB C cable, and now the device went from initial orange light to off. According to earlier in this thread this is what should happen when charging, and is better than permanent orange light. Will try in a half hour to see if I can power on. 

When using direct USB C to USB C charging (with orange light always on), the Roam 1 was only pulling 0.1w, hardly enough to do anything. 

Try holding down the power button for 10 seconds to reset the speaker and see if it powers up. Also, check the charging port for any debris and test with a different power source. If these steps don't resolve the issue, it might be worth contacting Sonos support for further assistance.