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Get help with your Sonos Roam, and Sonos Move

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  • 8,744 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1830 Topics
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Robert_164Avid Contributor I
asked in Portable speakers
Can't get Sonos MOVE out of Bluetooth mode to get back on WiFi

Just got a new MOVE. It worked right away with my current WIFI nework, and with my other Sonos speakers. Then I tested it on bluetooth, and that also worked fine. However, after that, I can not get it to switch back to my WIFI network from bluetooth. It’s stuck in bluetooth! Can’t get it back on WIFI by  pressing the join button as instructed.  Can anyone help me  switch back to my wifi and Sonos system?

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Paul A
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DaanDrubbelContributor I
asked in Portable speakers
creating surround set up

i can't create A surround set up with my beam and 2 sonos moves, ik can play tv sound on al of the 3 devices but then they dousnt sound equal to echt other... what can i do or is this just a set up that just dosn't work?

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Airgetlam
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hailhim88Contributor I
asked in Portable speakers
AirPlay from iPhone8 to projector w/ Sonos Move audio..

Hi. I am trying Apple iphone 8 to airplay 3 mirroring content to viewsonic projector(  fr iphone 8  ) with the  audio bluetoothing to sonos move   Can this be done?Not sure if this is an airplay or sonos question or both thanks!

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Paul A
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SonosmarkContributor I
asked in Portable speakers
Using Move with WiFi extender

I have recently upgraded my Play 5 to a Move. The Move is situated in the same position as the Play 5 was, in the conservatory. I also have a Playbar and a Play 3. Due to network issues there is a WiFi extender in the conservatory. The extender provides exactly the same network and log in details as the main router. The Play 5 worked perfectly well in this location.My issue is that if the Move speaker connects to the extender then it disappears from the App. Do I need to alter a setting to overcome this problem? If I cannot connect via the extender then the Move will not work as intended.

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AjTrek1
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petenicholson1978Contributor I
asked in Portable speakers
connecting Sonos Move to new network.

Hi. I’ve recently started using a new mesh router. I’ve managed to hardwire all my speakers except the Move without problem. However the Move won’t use SonosNet. However i can’t connect it to my new network. I’ve tried factory resetting but for some reason it automatically reconnects to the old network and I can’t work out how to stop it doing so! Any ideas guys?! Thanks! 

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Paul A
Natsu
NatsuContributor I
asked in Portable speakers
Router change Move.

Just changed to a new router and two of my SONOS Move can’t find the new network.  On the instructions it shows: “Conncet to ‘SONOS’ Wi-FI , then return to the app”But the network doesn’t show the ‘SONOS Wi-Fi’Since Move cannot be connect to ethernet cable, so I can’t try the alternative way eirher.I also tried to factory reset the two Move and reinstalling the app, but both didn’t work. Please help:)   

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Mark P
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incorrectContributor I
asked in Portable speakers
Move to new WiFi network

I have an Arc, 2x 1st gen One’s, all hardwired, plus a Move, all running 12.1 60381140. Until I setup the Move, I had never configured WiFi credentials to any of my Sonos equipment, and for some asinine reason I had to enable WiFi on a One before the setup would even acknowledge I had a Move to add. After configuration, WiFi has been disabled on all wired devices and everything has functioned as expected.I now need to change the SSID the Move connects to, and the iOS App again refuses to begin searching for WiFi until at least one of my hard wired devices has WiFi enabled. This is mostly venting of the stupid precursor steps required to get to the real problem I’m posting.I have the new SSID setup, every other device has been updated with the new credentials and is functioning as expected. The Move connects to the old SSID just fine, but searching for the new SSID using the iOS App (S2, 12.1, 6038140) fails to authenticate. I don’t even see an attempt on the AP, it’s just silently fail

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ratty
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DanLMooreContributor I
asked in Portable speakers
Sonos Move Refuses to Enter Setup Mode.

Hello! I have a Sonos Move (as well as a few other products). Everything used to be set up just fine, with the Move in its own group. Recently had some issues and had to replace a lot of electrical wiring in the house and the axial cable to my modem got fried. Replaced the modem and router.Everything is set up on the new network, except the Move. I have tried rebooting the move a couple times. But still when I try to get it into setup mode, the light goes solid orange, never flashes green. Additionally, my Sonos app seems to have forgotten the Move was ever there. Is this a hardware problem?

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Paul A
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daniele.mgrContributor I
asked in Portable speakers
unable to charge Move.

Dear all,I have a Move and I’m unable to charge it.I used the charging base provided by move but the battery always remain at 0%I bought Move this year so I don’t think that I need to change the battery.anyone with the same issue? thanks

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Paul A
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mjhrtmnnContributor I
asked in Portable speakers
Move not turning on.

Move has worked fine for several months and has just stopped working altogether.  No LED lights are on.  I have tried the reboot, plugging into a regular outlet, etc.  All I’m getting is a solid red light on the lower front LED that goes out after a few seconds of sitting on the charging ring.  Move does not appear in my app.

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Annazel S
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steve.t.masonContributor I
posted in Portable speakers
Sonos Move goes missing from app & still connected to WiFi

My Sonos Move goes missing & it’s still connected to Wi-fi. Keep having to reboot speaker. 

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paulmillerAvid Contributor I
asked in Portable speakers
Move on a guest network.

At a rent by week cottage and attempting to setup a Move on a wi-fi, it fails to complete.  One article says the Move cannot be setup on a guest wi-fi network. How do I know if the wi-fi I'm trying to connect to is a guest one, and that's why we can't connect, or some other problem is in play?

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Paul A
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mountaindogContributor I
asked in Portable speakers
Move Mode Button.

I picked up a brand new Move. Followed the connection instructions for WiFi. It connected and it shows up in the Sonos App. Works fine when using the App. When I press the MODE button on the back to switch Bluetooth, nothing happens. It does not beep or chime. Further, I’ve tried holding it down for pairing. Nothing. No beep, chime or blue light on top.  Also, Move is supposed to be AirPlay 2 compatable, it does not show up on the list of devices. Any ideas on how to get these things working are welcome. 

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Paul A
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Tam-LinContributor I
posted in Portable speakers
problem with Move and AirPlay 2

I was using Airplay 2 to play sound to a Move, which was in the sun room along with other Sonos speakers. I tried joining the Move to the Sun Room, Kitchen, and Living Room Speakers, and the music would start playing on the speakers, then stop on all the other speakers, but continue playing on the Move. This happened several times when I tried joining them together. Diagnostic Report #254890345. 

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Simon B
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REYDELOSBULLIESContributor I
asked in Portable speakers
SONOS Move not connecting via AirPlay

Hello team, I was trying to use my SONOS Move via airplay through my Ipad and Iphone and it’s not working, it keeps saying connecting and then says connection failed. Tried to restart it, restarted my phone and ipad and it is still not working. Any ideas on how to proceed on this one? Since the Sonos App 2 doesn’t allow the option to hard reset the device I don’t know how to proceed.I am using the Apple Music app, it works on Spotify, but I don’t use that app. Please provide any help over here and I will be thankful for a lifetime :)

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ASM_MVContributor I
asked in Portable speakers
Cannot connect Sonos Move to network

I moved the Sonos to a new house/wifi but am unable to connect. I have tried the app and after recognising the Sonos Move, it asks me to enter to details of the wifi to which it should be eonnected to and then after a while, it says there was an error and couldn't connect. I have tried reinstalling the app on the phone, tried the app on a different phone, tried keeping Move next to router, reset Move etc etc with no success. I have also tried installing the old Sonos S1 app and tried but without success.    Any ideas on what I could do/try?

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Ken_Griffiths
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leeparkersContributor II
asked in Portable speakers
Sonos Move has Disappeared

I have had a sonos move for 2 weeks (since 04/07/2020) and until yesterday all appeared to be working fine. This morning I noticed the Move was no longer showing on my App. However, I could play music through it using Alexa. I searched on the forum and one of the suggestions was to re-set by opening off for 5 seconds then holding the connect button until I see the orange light. I have done this and the app finds the “new” product and gets to the wireless set up. I have entered the correct password but it is not able to connect to the WiFi for some reason. I then deleted my WiFi network from the App and set it up again and all my other speakers are happily connected. I reset the move again and went through the same process, ensured the password was correct and still unable to join. I am now unable to even play through Alexa. Also, The move is 2 meters away from the Router so I don’t think that should be causing the issue.   Please help!   Diagnostic: 134107060  

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Mark P
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casadamoutaContributor I
asked in Portable speakers
Cant connect my sonos move to my wifi

Hello, I have one house with WiFi and my 2 sonos one are working well, but i want to listening music near the swimming pool but my wifi dont reach that area so i connect one cable from my router (ROUTER TP-LINK TL-WR940N) to other router in the swimming pool area, the WiFi is working very well there but i cant connect my sonos move to this new WiFi. can someone help me? Best regards, João

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Mark P
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seanrobertson6Contributor I
asked in Portable speakers
Trying to connect Sonos Playbar and Move

I have been using the Sonos Move for almost a year and recently purchased the Playbar. I love both of them but they can’t seem to pair. Is this a known issue?   

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Airgetlam
Juan In 7.8 Billion
Juan In 7.8 BillionAvid Contributor I
asked in Portable speakers
Stereo Pair - Play 5 With A Five

I just got a Sonos 5 delivered yesterday and already have a Sonos Play 5 (2nd generation). i tried to Stereo Pair them on the Sonos app and it does not seem to work. I was really looking forward to the stereo pair and assumed they were compatible.    Can I Stereo Pair a Play 5 with a Sonos Five?   I think i already know the answer and they are considered two different products.   Thank you,   Juan  

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Juan In 7.8 Billion
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Dennis from FLAvid Contributor III
asked in Portable speakers
Possible to change Move's WiFi from 5GHz to 2.4?

I got my Sonos Move yesterday and intend to use it in our patio.   To my horror, it started playing and then went dead.   The WiFi signal wasn’t strong enough and the patio is maybe 5 or six steps from the router but on the other side of a sliding glass door.  I have had a Sonos One sitting on the patio but almost touching the door and it works fine.   But it is using the Sonos network, not WiFi.   If I open the door, the Move works fine but I let the air conditioning out.   I thought the Move is using 5.0 - not 2.4 (which can go through glass doors easier, I believe) but it already is using 2.4 and the title of this post is wrong.   I found an iPhone App to measure WiFi signal strength and walked around measuring with the glass door closed…..I found a “hot spot” and I believe it is because the spot also had a view of the bedroom window and was getting signal from there as well (I have a Google WiFi mesh with a node in that bedroom.  The Move works well in this hot spot but it isn’

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buzz
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iJonathanContributor I
posted in Portable speakers
Sonos Move (S2) can't connect to 5 ghz network

My Sonos Move was able to connect to 5 ghz wifi before updating software to be compatible with S2. After updating to S2, it can only detect/connect to 2.4 ghz wifi. (All my other device connected to my 5 ghz wifi just fine) Anybody experiencing the same issue/find the solution? or is it perhaps just an S2 bugs. What I’ve done so far: Reset + Reinstall sonos S2 app Reset Sonos Move Restart Router  

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Corry P
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M RiseContributor I
asked in Portable speakers
Connecting Move to 5GHz WiFi

I have a 5Ghz router which of course also can use 2.4 ghz. The sonos app can only find the 2.4ghz network, why is that? ( i use an older bridge to connect my system). if the sonos system uses 2.4 ghz network and my app device uses 5ghz i can see and control all of my speakers but not the Sonos move. That i do not understand. Someone who can explain that to me.  

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dseitamContributor I
posted in Portable speakers
Sonos Move flashing red battery light

Was on the deck last and after 2 or 3 hours the battery level indicator started to flash red. I read that this indicates a ‘fault condition’. Does anyone know what that means, and what would trigger that? Is it a fatal condition?   thx. 

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dasarpContributor II
asked in Portable speakers
Best way to set up Move away from home

I am away from home in a family house (different wifi network, geographically separated), but have bought a Sonos Move. What’s the best way to set it up? I want to be able to start using it, but then when I go home have it join the rest of my main Sonos system. Should I set up the move with a new/different Sonos account (email) at my family home, and then when I return home, should I factory reset the move and re-set it up on my home wifi + home Sonos account? Should I first set up the Move using the same Sonos account but different Sonos system (apparently one account can have multiple systems?). Then when I take the Move home, somehow have it join my home system (I hear the Move can join multiple wifi networks?) Is one better/cleaner? I don’t plan on moving back and forth between these two places, I just don’t happen to be at home when first starting to use the Move.

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melvimbe
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