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Brand New Move - Wont Turn On

  • July 25, 2021
  • 3 replies
  • 205 views

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on. 
 

Do I have a defective speaker, or do I need to be more patient?

Best answer by Ken_Griffiths

Perhaps also ensure the charger-loop is the correct way up and that the contacts are connecting to the speaker contacts at the rear base of the speaker.

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3 replies

Ken_Griffiths

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on. 
 

Do I have a defective speaker, or do I need to be more patient?

The Move should power on as soon as it’s placed on its charger-loop - maybe try the charger in a different power outlet.


Ken_Griffiths

Perhaps also ensure the charger-loop is the correct way up and that the contacts are connecting to the speaker contacts at the rear base of the speaker.


Corry P
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  • Sonos Staff
  • July 28, 2021

Hi @btdavidso 

Welcome to the Sonos Community!

Were you able to power-on your new Move? If not, I recommend you get in touch with our technical support team.