Brand New Move - Wont Turn On

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Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on.

Do I have a defective speaker, or do I need to be more patient?

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Ken_GriffithsAnswer

Perhaps also ensure the charger-loop is the correct way up and that the contacts are connecting to the speaker contacts at the rear base of the speaker.

Ken_Griffiths

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on.

Do I have a defective speaker, or do I need to be more patient?

The Move should power on as soon as it’s placed on its charger-loop - maybe try the charger in a different power outlet.

Ken_GriffithsAnswer

Perhaps also ensure the charger-loop is the correct way up and that the contacts are connecting to the speaker contacts at the rear base of the speaker.

Corry P

Sonos Staff

Hi @btdavidso

Welcome to the Sonos Community!

Were you able to power-on your new Move? If not, I recommend you get in touch with our technical support team.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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