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RichieR
Contributor I
April 28, 2021

Missing speakers on some devices

I’ve been having a fairly regular issue where my Move will disappear from the app on my phone (iPhone 11). After going through the reboot/re-add process, it appears again for a couple of days, then disappears again. 

To add to the frustration, I’ve recently noticed that the Move doesn’t disappear from the app on my iPad, and is completely controllable from there (inc using airplay), whilst still remaining missing on the iPhone app. 

 

Does anyone have any thoughts/fixes for this? 

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13 replies

UKMedia
UKMedia
April 28, 2021

I suspect that this is a duplicate IP address issue.  Please see my post here: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

Remember: Sometimes Red Wine helps :)
RichieRAuthor
Contributor I
April 29, 2021

Thanks for your help. I’ll have a look in to it, and hopefully your work arounds will sort the issue out. 

RichieRAuthor
Contributor I
May 3, 2021

So I’ve had a look at the IP address situation, and followed your advice. Unfortunately, after working fine for about 12 hours, the issue has cropped up again, only now, even my Beam (which is connected to the ethernet) is missing from the app. As mentioned previously, all speakers are showing up in the app on the iPad, but not on the phone. 

UKMedia
UKMedia
May 3, 2021

So I’ve had a look at the IP address situation, and followed your advice. Unfortunately, after working fine for about 12 hours, the issue has cropped up again, only now, even my Beam (which is connected to the ethernet) is missing from the app. As mentioned previously, all speakers are showing up in the app on the iPad, but not on the phone. 

Do you have a BT Smarthub by chance?  If so, have a look at this post: 

 

Remember: Sometimes Red Wine helps :)
    RichieRAuthor
    Contributor I
    May 3, 2021

    Aha!!! Yes, I do. Thanks, will give that a shot. Thanks again for your help!

    RichieRAuthor
    Contributor I
    May 3, 2021

    Thanks again, this seems to have sported the problem (fingers crossed). I’ve logged the issue with BT too 

      chris2perry
      Lyricist III
      July 10, 2021

      Encountering similar issue with one app controller device (phone). Sonos system is online and operational, all speakers working and connected. Accessible through other app controller devices. The subject device shows a few of the speakers but not all. Have removed system, cleared and reset app, reset speakers and local wifi. Using home network not Sonos net. Other Android device apps working normally and connectivity is good. 

      It's not a connection or wireless network issue it's device specific (Android phone). Other Android device app controllers work as expected.  Any suggestions? 

      UKMedia
      UKMedia
      July 10, 2021

      Sorry for a basic suggestion but have you booted your android phone?

      Remember: Sometimes Red Wine helps :)
        chris2perry
        Lyricist III
        July 10, 2021

        Sorry for a basic suggestion but have you booted your android phone?

        Yes I have should have clarified. And cleared and reinstalled the app on the Android device as well. All to no avail. It's an odd scenario and I consider myself savvy with tech from both hardware and software perspective. It's a head scratcher and I've been researching from different angles

        UKMedia
        UKMedia
        July 11, 2021

        Are all your Android devices connected to the same wi-fi both name and frequency?

        Remember: Sometimes Red Wine helps :)
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