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Get help with your Sonos Roam, and Sonos Move

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  • 8,816 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1844 Topics
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MarkglenclarkContributor I
posted in Portable speakers
sonos roam

Since purchasing the roam I am unable to have as part of the system when I open up the app it’s pot luck as to what I see, sometimes main system (works fine) other times just the roam (works fine) but I can never seem to have the whole system I have paid for. Is this a Sonos fault or a design either way becoming extremely frustrated at having to re a sign systemeach time I want to listen to music  can this be rectified or am I best scrapping Sonos and getting a different system 

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ratty
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Darren WatersContributor II
asked in Portable speakers
Grouping rooms via press and hold play

I've just added the Roam to my collection. I've been trying to take advantage of the functionality to group rooms and have music playing on my Five in one room start playing also on the Roam. I press and hold play on the Roam but all that happens is that the music starts on the Roam and stops on the Five.  Anyone else had this problem?

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RichieRContributor I
posted in Portable speakers
Missing speakers on some devices

I’ve been having a fairly regular issue where my Move will disappear from the app on my phone (iPhone 11). After going through the reboot/re-add process, it appears again for a couple of days, then disappears again. To add to the frustration, I’ve recently noticed that the Move doesn’t disappear from the app on my iPad, and is completely controllable from there (inc using airplay), whilst still remaining missing on the iPhone app.  Does anyone have any thoughts/fixes for this? 

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TikibrettContributor I
asked in Portable speakers
Roam won't connect to wifi for setup.

Reading through this forum I can see that a number of people are having trouble trying to add the Roam to the existing wifi network. I couldn’t find a clear answer to the problem though. The rest of my Sonos products have been working just fine for over 6 months on the same wifi network, so why does the app tell me there is a problem with my router and cannot connect the roam??Normally Sonos set-up is wonderfully east so this is really doing my head in.  

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Milkshake JellybeanContributor I
asked in Portable speakers
ask Sonos Roam to play music

Just setup my Sonos Roam, and set it up with my Google Home Account. I can ask my Sonos Roam "hey Google what is the time?" And it will tell me correct time just like my Google home. But if I say "hey Google play some music" it says sure playing music on YouTube music (the default setup music app) but then says, sorry I can't play music at this time. Thought it might be Google Account but all Google minis and home work just fine. I tell them "hey Google play music" and they all do. Am I doing something wrong or miss something on the serup?

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GeirjacobContributor I
asked in Portable speakers
Problems configuring Roam

Problems configuring Roam (using Google WiFi) - I do as I’m told, but receive the message Sonos not found. Tried resetting to factory default - same result.

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arcadelt
arcadeltEnthusiast I
asked in Portable speakers
Authorise Multiple SSID for Move & Roam

As the topic title suggests, can I authorise multiple SSID for the Move and Roam? I live on a large property that has one network, but with my main router in a large shed with one SSID, an access point in the detached house with another SSID and two direction access points outside, each with their own SSIDs. Often when I am working in the grounds, I use the Move and Roam and the coverage changes depending on where I am. At the moment the house SSID is registered in the Sonos app, but it would be good if the Move and Roam could switch to other SSIDs as strength dictates. Please don’t suggest that I make all the SSIDs the same, as this does not help me to manually shift connections when devices (often) don’t let go of a weaker signal in favour of a better one.

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bdscott74Contributor I
posted in Portable speakers
iMac Can't Find Product

Hi all, picked up a Roam the other day (also have an Arc on backorder). These are my first Sonos products. I've connected the Roam successfully through both my iPhone and iPad, and it's working as it should using these devices. Unfortunately I can't connect via my iMac. I get the message:"Not Connected. Your Sonos product was not found. If your product is a long way from your router, your may need to try moving it closer...."I've spent about an hour on the phone with Sonos support. We tried multiple procedures (rebooting, verifying wifi networks, re-installing the app, etc.), and seemingly last on the list was updating my OSX. I'm currently using 10.14.6. The thing is, it's an older machine (2017) and I'm just not prepared to update to the latest OSX out of fear that it will cause a major disruption in my personal and professional life.Hoping someone reading this might have some help. I need to connect via my Mac because I do not use any music streaming sites, and I want to link my iTu

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JeffreylowyContributor II
asked in Portable speakers
Roam wont pair until setup with S2?

Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?

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_JaxContributor I
asked in Portable speakers
Roam Bluetooth & S2 App

Is there a way to access the Sonos Roam via the S2 app to adjust the equalizer (EQ) or view battery level when on Bluetooth?I mainly use this speaker via AirPlay (Wi-Fi) as my shower speaker and use the EQ to reduce bass and increase treble. I have taken it on several mountain biking trips and forgot to reset the EQ. Once I realize the error in my ways at the trailhead, I attempt to open the S2 app on my iPhone XS (Bluetooth 5.0) I do not see the Roam in order to adjust/reset EQ or view battery level.Thanks in advance!

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igorstefusContributor I
posted in Portable speakers
Terrible experience with sonos support.

Over the weekend my Sonos Roam stop working without any apparent reason and noting I tried can wake up device. It was all the time on Sonos wireless charger and was working fine and just suddenly stopped. I tried everything, charging with all charges I have at home 5v/2a. Only way to make it react at all was to plug it in. Red light shows and that is it. I tried 12s reset procedure but it did not help. I tried factory reset no response. So finally decided to contact support. At first all was looking normal. They were asking me to do all sorts of things that I already tried. I was thinking this is normal as they need to eliminate all possible solutions. I had to stop first conversation  to take a video first support person was asking me to do. After I called back second person was asking me to do more of the same and ended up with asking me to charge my speaker for an hour. I already said I did that but was thinking fine let's do that. After 1 hour third person replied to my call tellin

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Angela dBContributor I
asked in Portable speakers
sonos roam not responding

I have had the Sonos roam since release date and when I opened I was able to use it once. Since then the roam doesn’t respond to any of the trouble shooting. When I plug into the power the light is a constant red and when I unplug the light flashes red. When I try to reset, power off or on, connect to a device or follow any of the trouble shooting on the app the roam doesn’t make any noise and the light never changes. Any tips? thank you

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JecepiContributor I
posted in Portable speakers
Sonos Roam Disappointed, over priced Bluetooth speaker

My wife gave me this for Fathers day. I was excited to get it connect to my Sonos system.. I quickly learned that it will not work with the Sonos s1 controller. Well here is the problem I have A lot of money in speakers and amps, None of them are compatible with the new controller including the black amp and the Move. Looking at the compatible list very little of the equipment will move over to the new controller. And it seem that the new equipment will not work with the old. This leaves me in a predicament, I cannot setup the Roam to work with my other home equipment, I have to setup the speaker with the Gold controller. NOTE - you cannot setup Bluetooth until the speaker is registered with a controller….That was not an east task when the gold controller kept trying to upgrade my home system. Finally got it and i have 1 speaker on the gold controller , once connected i could setup Bluetooth. I closed the gold controller  and reopened and the system defaulted to trying to upgrade my sy

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Chris
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Ricey74Contributor I
posted in Portable speakers
sonos roam orange light not switching on

New sonos Roam, hardly used it yet.  Charged it up, came to use it properly and would not switch on.  Assume no charge.  Plugged into Apple usb c charger so plenty of charging capacity.  All I have is a full orange light.  Cannot switch on and the app can’t see it?  Is this a fault or am I just being an idiot? (Be kind) :-). Also note when I unplug the device I get a flashing orange light?  That suggests overheating? But that can’t be it’s not been used!!  When I first got it, I synced up to my app played a couple of tunes etc, so this is not a first time install it did work.  

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tdifonzoContributor II
posted in Portable speakers
Sonos Roam constantly skipping when connected via Bluetooth to M1 MacBook Pro

Has anybody else tried their Roam with an M1 Mac via Bluetooth? Mine just constantly skips and is quite annoying. Works flawlessly when streaming via Bluetooth from my iPhone or iPad but something is going on with the M1 Mac/Roam combo.  Diagnostic Confirmation #: 673498138

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ODMContributor I
posted in Portable speakers
Sonos Move goes offline, Never come back online

hello,I just added a sonos move to my system last week. it was working fine until today when it went offline (showing as offline in the app) and i can’t get it back online (even with reboot or find missing product). I am on an Eero pro 6 tri-band mesh here and the house, and i can see the Move connected to the downstairs Eero in the Eero app and active.Pressing the play button on the Move sometimes starts playing a podcast, but it’s not controllable from app as showing offline despite showing online in the eero app. It’s become totally useless. should I return ?Diagnostic - 123101796ISP : XfinityRouter : eero Pro 6Thank you

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Corry P
NPRFAN
NPRFANTrending Lyricist I
posted in Portable speakers
Roam Setup Work Around

Until my replacement for my incompatible Connect arrives from Backorder, I did not want to disrupt my complicated but working Sonos home system in order to install the required Sonos S2 app for my new Roam. Instead, I created a new account with a different email address and on a different Wifi network. I was surprised that the Roam could be the only Room on the account. I had originally thought that I needed to have one additional Sonos S2 compatible speaker. To set up the account,  Roam had to be powered on. This arrangement gives me a working Roam, with all of the music services available on my house system. When my Connect replacement arrives, I will probably set up the house system on the Sonos S2 app, allowing for the Roam to be one of the rooms in the house system. In the meantime, I have avoided the nightmare scenarios that have been discussed by the Community. Oh, did I mention that I avoided disrupting my wife's listening experience of her favorite music service, Hearts of Spa

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GuiaryAvid Contributor I
asked in Portable speakers
question/problem with sonos’ roam chargers

Hello, just wondering if it’s common to have to reset my roam speakers in order to get the charging dock to work? Mind you it has only happened once and probably never again (hoping).  I just added a Sonos white charging dock/pad/magnetic flat thing with a cable to my white roam. The black roam had its dock from the beginning and no problems at all but both roams and chargers decided to just come to the conclusion to stop charging from the dock. USB C charging worked fine.  so my first instinct was to come here and complain that my stuff is broken I need to return blah blah blah.  ok white roam still won’t charge with the dock, it’ll light up orange and then fade away, the app shows a quick charge and then not charging, USB c still works. Diagnostic number 760738273Black one also quit charging from the dock too lol, both are now USB C connected

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mrmikedcookContributor I
posted in Portable speakers
Move constantly goes offline

Is anyone else running into their Move going offline constantly?  I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly.  I tried bringing it back online on both old and new Wifi Networks and it won’t stay online on either.  Reset with the power, infiniti button onto charger whole nine yards get it to work for about 15-30min then it just stops and it is offline according to the app. Now here’s the fun part I can tap the play button on the Move itself and it will play a station but I have NO control over the station or skipping and nothing from the app as it shows as offline.  It’s been about 4 days of this back and forth balogna and I just cant figure out what the heck is happening.  Been through every option I can find.  Using\not using True play, using\not using voice services updated the app and everything it’s maddening.  Any help would be greatly appreciated.

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cap3344Chromatic Producer I
asked in Portable speakers
iphone and Move don’t ever seem to be on the same page

I sit here on my patio once ahain with Move playing fine and the iphone App (S1) has no clue about it, just sees the other 6 devices.  Wish this was an unusual situation. Put it happens often enuff that I know when I need to run inside to my PC to control the Move.  Deplorable situation   I would never buy another Move again.  When it goes offline its frustrating trying to recover it  especially with an uncooperative iphone app. In my alphabet  Move comes after Home Theater and before Office…. Where is it?? 

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mezzetaContributor II
asked in Portable speakers
connects then stops... over and over

Sonos seems to be getting more complicated everyday: It used to be so easy.I have 2 room speakers set up perfectly and I added a move with a boost.Everything worked fine then it went down when someone unplugged the router…Re-plugged the router and the rooms came back but I had to reset the move, it came back on and played music for 30 seconds then ‘offline’… this has happened 6 times and I can’t get it to continue.On the app it shows the music playing via the little ‘bars’ but nothing from the speaker after 10-30 seconds… it works for a second then goes offline???What do you suggest? 

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TPIContributor I
asked in Portable speakers
Sonos App for two homes

Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible? 

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ybl84f1Trending Lyricist I
posted in Portable speakers
Is Sonos Move a $400 paperweight? When did Sonos give up making products that work?

Wow I used to admire Sonos - my Play:1, Connect, Playbar & sub all connected through wifi worked great. Now I just spent $400 on a Move and the thing is erratic and useless - the app shows it offline, then it disappears completely, then it re-appears, it plays music for an hour and then it disconnects….when did Sonos give up making products that work? The Move is a $400 piece-of-junk paperweight. I have 2 Asus APs with different SSIDs - no extenders, nothing else - pretty simple. None of the Sonos products are wired. (I mention this because I believe it means there is no SonosNet which I think means that all my speakers are using my wifi network just as Move is supposed to; at least that’s my understanding). After an hour out-of-the-box trying everything I could think of I finally got the Move connected, registered and updated. At this point I thought I was done and had another piece of solid Sonos gear on my network. When powered it down it then appeared “offline”, but when I powe

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Corry P
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DharmaBum910Contributor I
posted in Portable speakers
Sonos Roam - can't play this right now via Spotify - band steering router?

I’m continually unable to play to my Sonos Roam via the Spotify app.  The Sonos Roam will be grayed out with the message “Can’t play this right now.” I can play to the Roam without issue from the Sonos app.  Both apps are fully updated, and all of my other Sonos speakers are available via the Spotify app.  My router automatically band steers depending on my device’s location in the house.  I was just on with Sonos customer support, who was telling me that I need to turn off band steering to connect to the Roam (and always have my phone on the band that the Roam is on).  (It seems like my phone and the Roam may judge network strength / interference differently and so not reliably be present on the same band.)I’m also not clear why band steering would be the issue if I can play to the Roam via the Sonos app, but not via Spotify (including when on different bands).Turning off band steering seems like a bad solution, as I like band steering, feel that router technology is generally moving

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Jimlasher2Contributor I
asked in Portable speakers
roam turns off

For the past two days, my roam turns itself off and the LED light blinks red. Yesterday I was able to read about a reset, but today that is not working. Is there an exact process to the reset? Will I have to do this daily?

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Corry P
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