Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,249 Topics
  • 7,010 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1249 Topics

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DJamesContributor II
posted in Portable speakers

Sonos Roam Dead at Almost Two Years

I purchased my Roam on 06/12/2021 and experienced battery issues from the start. Due to the unreliability I just kept it permanently wired (USB C - 10W generic USB adaptor) and used it as a portable speaker a handful of times. I eventually purchased a official Sonos wireless charger ($79 AUD) and it has pretty much sat on it ever since. Other then the battery issues, up until now I haven’t had any issues with the device. I use it to mainly control my google home devices and occasional music when doing housework. Yesterday I went to use it and it was dead, it had been sitting on the wireless charger for weeks so it seems really odd. I removed it from the wireless charger and put it back on and noticed a very faint orange light flashing. I searched online for advice and tried the various reboot methods and has no success. I plugged it into the USB C wired charger and a solid orange light appeared. I left to charge over night and the solid orange light is still there. I tried rebooting ag

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D
6 months ago
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pablor13Contributor I
asked in Portable speakers

Sonos Roam orange light

I’ve had my Sonos Roam (bought at Costco) for slight over a year and the orange light is on.Originally, I had it on the wireless charger and when I went to turn it on, nothing happened. Then, I switched over to the wired charger and the orange light came on. I left it on for hours (over a day), but still nothing. I’ve held the power button down for 15 seconds, but still unresponsive.  After spending over $100 on this speaker, just over a year ago,I’m starting to really doubt the quality of Sonos. Seems like their battery is no better than those on much cheaper speakers. Any other suggestions? 

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C
4 months ago
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splashyContributor I
asked in Portable speakers

Sonos Roam doesn't show up when trying to cast

My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too). 

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Corry P
6 months ago
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MikeBartContributor I
asked in Portable speakers

Grouping when Streaming via BT or Airplay with WiFi but no Internet?

Basis the article below I understand that while using the mentioned devices I can stream via BT and group other speakers via WiFi.   We have a 12 zone system in our home and have for years.   We are very happy with the system and understand it’s functionality.   We’d like to add a small system to our camper, three speakers.   100% of the time we have a WiFi available in our camper.  Based on where we are about 75% of the time the WiFi network is connected to the internet and 25% of the time it’s not.   I understand that during the 75% of the time we have WiFi and Internet the system will work just as it does at home.   What I would like to understand is during the 25% of the time we have WiFi but no internet would we still be able to stream via BT to one of the devices mentioned on the linked article and group with the other two speakers?  https://support.sonos.com/en/article/share-roam-s-bluetooth-audio-with-your-sonos-system?fbclid=IwAR1S0DSrv71AwlbBnPqwo1nDvbutG2guLxPVQac62KyT7nnrkE

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jgatie
6 months ago
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HayesmonsterContributor I
asked in Portable speakers

Roam SL doesnt show up after installation

When I start the mobil app - the Roam shows up and installs as expected.  I have powered off and repowered and it does not show up in system.  I have tried multiple factory resets.  I have rebooted my Starlink router and my Unifi Ubiquity Mesh points.  and i’ve rebooted my phone.  none of it works. 

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H
6 months ago
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EricplaymusicContributor I
asked in Portable speakers

Performance

With the Roam SL can you stream anything to it?  It’s not limited to just streaming services?   thanks 

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Airgetlam
6 months ago
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MparchctContributor I
posted in Portable speakers

Sonos Move Mounting brackets

I am looking for a corner, articulating mounting bracket for my sonos move

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M
6 months ago
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t4uscatxContributor I
asked in Portable speakers

Sonos Move 2 - Can't "move" between 2 wifi networks without factory reset?

I was told by support just yesterday the new Sonos Move 2 cannot “remember” 2 different Sonos systems/networks.  I find that hard to believe on a product called “Move”.  Can you confirm?   Scenario:Unboxed my new Move 2 and added it to the system in my main residence no problem.  Packed it up for a trip to the beach house WITHOUT the charging base.  Mistake?   Shouldn’t be, but when I get to the 2nd house there is no obvious way to add the new Move 2 that was added to my other system.  I have numerous products in both locations - does no one else take the portables around this way?  So now, based on what support indicated, I’ll have to literally factory reset every time I transport this “portable” speaker from A to B.  AND - I’ll have to take the charging base to factory reset.  Really?  Could really use a better way or another option if it exists.  Thanks all.

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Ken_Griffiths
6 months ago
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DaeleenuttContributor I
asked in Portable speakers

is there a way to track your device if stolen

Earlier this week I was leaving from the gym around 4am when I was attacked by two transient young men when the first perp attacked me the other climbed into my vehicle and swiped a good bounty of my belongings amongst them I'm pained to say was my Sonos move I worked an entire year of overtime to buy this wonderful device and to have it ripped from my possession in such a nasty traumatic filled rush is so debilitating and now I can't rest while listening to my music or at least have a negative reminder it's out there somewhere in some  encampment. Sorry to sound so why me but really wish I had some sort of location service 

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buzz
6 months ago
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marcusfaciusContributor I
asked in Portable speakers

Sonos Roam as a bluetooth bridge

Having a new issue with my Sonos Roam and I’m hoping someone might be able to shed some light on it or maybe help me figure out what is going on. I bought the Roam purely for it’s ability to serve as a bluetooth bridge to the rest of my system as described here. I have an android phone, AirPlay is not an option, so until the Roam came around I was unable to play audio from my phone/laptop on the rest of my purely wifi Sonos system (described below). This worked perfectly for the last ~8 months but last week it stopped working and I can’t figure out why. Going through the usual steps of pairing to the Roam and then adding the remainder of my system to the group coordinated by the Roam appears successful in the Sonos S2 app (version 15.9), but the sound only plays from the Roam and the rest of the speakers are now silent. Was this feature perhaps disabled by Sonos? Or maybe someone has experienced a similar issue and found a solution?The remainder of my system consists of:One (gen 2) x6

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5 months ago
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Robinsid18Contributor I
asked in Portable speakers

No sound from Move after new WiFi installed

My mobile device tells me music is playing on my Move but no sound comes out. New WiFi was installed four days ago. Move was working well before that, and seems fine now except for total silence! I’ve added it as a new product three or four times and all goes smoothly but still, no sound emerges. I’d be grateful if anyone could offer a new strategy to try.

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buzz
6 months ago
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Henrik NaundrupContributor I
asked in Portable speakers

constant red light on Sonos Move

There is suddenly s constant red light on my 2020 Sonos Move. It is totally dead - cannot turn on or anything. What can I do?Constant red light is not described in the user manual

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5 months ago
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AraCContributor I
asked in Portable speakers

Just purchased a Move and it sounds awful next to my Play 5. What am I doing wrong?

I just purchased the Move and with help from customer service downgraded the software. I was eager to hear it next to my aging system (Play 5 and various ZPs) but when I finally got it to work it paled in comparison to the sound of my Play 5 - little dynamic range and poor sound quality over all. I hear that the sound quality of the Move 2 is much improved but does it make sense that the 5+ yo Play 5 sounds much better? Any suggestions on settings or tweaks I can make are welcome. Thanks in advance! 

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Corry P
6 months ago
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va2yesTrending Lyricist I
posted in Portable speakers

Every time I talk to Alexa, the Move 2 is off!

How can I make sure Alexa is always around when I call for her on Move 2? Every time when I need Alexa, the Move 2 is off. When I called Sonos support, they said there is no way to resolve this issue. It doesn’t make sense to me that I have to go up to the Move 2 to turn in on or go get my phone and open the Sonos app in order to talk to Alexa……. I need help!! Thanks y’all!

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Ken_Griffiths
6 months ago
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bjbeesonContributor I
asked in Portable speakers

Stereo Pair - Touch Controls

I have paired to Moves.  It sounds great and is exactly the right solution for my office.My only issue is that I can only the touch controls on the right speaker function.  The touch controls on the left speaker don’t do anything.I’d prefer that the touch controls worked on both Move speakers, but at a minimum, I would like switch the touch control from the right to left speaker.

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B
7 months ago
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DtthweattContributor I
asked in Portable speakers

move 2 charging

Can you charge a move 2 with a 12v usb  car charger?

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G
7 months ago
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techhitContributor I
asked in Portable speakers

Having trouble setting up new Sonos Move bought from overseas

Hi, I recently bought a brand new Sonos Move from Japan and I live in New Zealand.  I’m having trouble doing the initial setup via the Sonos mobile app.Launched Sonos app, and discovers the Sonos Move speaker. I tap “Add” App tells me to press the infinity button that’s playing the chime. App connects to Sonos Move successfully. App asks to connect to wifi and I enter my wifi password carefully and verify that it’s correct. Click Connect. App stalls on “Connecting Sonos Move to <my wifi>” for 2 minutes. App says “There was a problem setting up your Sonos Move.  Let’s try something else”.  Tap Continue. App says “Go to iOS Accessory Setup to connect your Sonos Move to your WiFi”.  Tap “Go to Accessory Setup”. After 30 seconds, app says “There was a problem during setup.  Restart your mobile device or use a different one and try again”.I’ve factory reset the device several times and am getting no further.  Some advice would be appreciated.  Thanks. 

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DGR1
7 months ago
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OneThreeContributor I
posted in Portable speakers

Move 2: Trueplay volume problem

I recently got a Move 2 and have had a recurring issue when Automatic TruePlay is enabled.It’s especially noticeable at low volumes: there will be frequent half-second swells in volume before the level returns to what it was before. It’s very bad with ambient music; it will be peacefully humming along, then there’s a sudden spike in volume before returning to normal.It happens on any song, at any part of the song; it isn’t repetitive or triggered by a specific track.It doesn’t happen if I disable Automatic Trueplay.It sounds like for whatever reason, the algorithm that balances Trueplay suddenly thinks “I need to turn up the volume,” then the mics feed back and it lowers it quickly to the previous level.The odd thing is that this doesn’t happen on the original Move. I had a Move placed in the exact same position in our kitchen for over 3 years, and this never happened. As soon as I swapped in a Move 2, I started noticing it.So either there’s a difference in how the Move 2 calculates Au

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7 months ago
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Genie31Contributor I
asked in Portable speakers

Sonos move won't power ON

Hi there!I tried digging around various help topics on the forum but to no avail! I still want to try posting and find out if there is indeed a solution or I am being overly optimistic.I have a Sonos Move (2020 model) that was working perfectly fine all these days. Until recently, I noticed that the battery would discharge on its own while sitting on the charging base. I have never used a USB-C charger with this unit before. From the forum , I found various suggestions to do a reset (power button pressed 15 seconds off the base, and power button with 15 seconds on the base) that seemed to work and would reset and power on the system and start charging the unit. Again, within a day or two, I saw the battery drain (indicated by the low battery sound). I repeated the above steps and it worked.Recently, it once again drained out completely and this time the orange LED kept continuously blinking while sitting on the charging base and reset did not solve the problem. Finally, the orange LED

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5 months ago
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StarmontContributor I
posted in Portable speakers

roam battery issues

Very disappointed in the quality of the Sonos Roam. I am an ex-dealer and part of the reason we dropped the line is due to poor support and the fact quality has dropped on both hardware and app. The latest issue is with the Roam battery. This particular roam was always charged on the Sonos base with a Sonos power brick. It stayed there when not in use and was used sparingly. One day it was just dead. No way to revive it even with support from Sonos. I wish they had would stand behind their product but the only option is to receive a 30% credit….which means they continue to profit on the sale of the replacement since dealer cost is MSRP less 30%. No longer the high quality company they once were!

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Airgetlam
7 months ago
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BeerMeSoundContributor I
posted in Portable speakers

after market Wireless charging for roam and move

Anyone know of wireless charging bases or pads that work with Sonos products, that AREN’T specifically built for Sonos products? or does Sonos restrict us to their gilded cage?

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bockersjv
7 months ago
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jsrmonsterContributor I
asked in Portable speakers

2x Dead Roam Disposable Speakers

2x dead roam speakers 14 mos/ 17mos use.  The china 18650 batteries are junk.  I guess the battery module is smart enough not to overcharge these lithium batteries to a thermal runaway condition and burn down the house.  Never buy these speakers, knowing they are disposable same as the cheaper ones.Good job on battery control module, no lithium battery fires reported yet!!

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J
7 months ago
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PapajohnContributor I
asked in Portable speakers

not working

When I turn my Move 1 on it makes a noise like it just connected but I get nothing. Not even a light blue or white comes on anymore? It is plugged in to the electric I have owned it 4 months with no problems until now. Can it be reset to original factory? Or reboot  

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7 months ago
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Pedro CorreaContributor I
posted in Portable speakers

Cant register Sonos Move

I cant register new sonos move (I have another one already).Helpppp

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7 months ago
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GJSonos76363Contributor I
asked in Portable speakers

sonos Move speaker and 2nd home

We just bought a small seasonal 2nd home.  I have a nice Sonos system all hardwired at our main place. I want to do the best I can within Sonos lineup for our new place and 2 Move speakers should work.  I’m not a tech wizard so I have some questions,   Do I need another Sonos Amp to run these as a pair?  I do have Wi-Fi at the new place and want the flexibility to move them around and outside.BIG QUESTION, can I use my main homes Sonos app that already has all my music sources, playlists and channels set up, at the 2nd home?  I would rather not set it all up again.  Any help is much appreciated on either topic.

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buzz
7 months ago
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