Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,249 Topics
  • 7,009 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1249 Topics

M
MaryAnneLContributor I
asked in Portable speakers

Sonos Roam SL and Google Assistant

I have a google nest doorbell, the wireless kind. The doorbell chime is supposed to play over google nest speakers. I don’t want a device with a microphone permanently listening in my house, so I bought a Sonos Roam SL in the hopes I could get the doorbell chime to play on that. I’ve hit a dead end. Has anyone done this successfully? I enabled notifications on the doorbell and the speaker is showing in my Google Home app, but I’m not sure how to get the notifications to work on the speaker. Google tech support will not help, I’ve tried. I also downloaded Google Assistant, where it says that there’s one Sonos device linked but it doesn’t display anywhere in the app. If I get it to display in Google Assistant I can create a Routine that starts when the doorbell rings which should trigger the action of making an announcement, but its saying “no device for audio available” on the routine creation page. Has anyone been able to use a Roam SL for this sort of thing?  Open to any and all sugge

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jgatie
5 months ago
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JSRossiContributor I
asked in Portable speakers

Connecting Roam to Lenovo T14

I have a new Sonos Roam and pleased with it so far but cant get it to connect to my laptop via Bluetooth!Both are on the same Wi Fi network, it is connecting to other devices seamlessly and I can see the Roam in the recognised Bluetooth devices, but cant get an option to actually connect it!Would appreciate any advice and thanks  

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J
5 months ago
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maxmfotoContributor I
asked in Portable speakers

Sonos Roam Won't Turn on or Factory Reset (Fully Charged)

Hello,My Sonos Roam (owned for almost 2 years) suddenly won’t power on even after staying on a charger (both wireless charging and with cord). I’ve tried doing the 12 second power button hold for a factory reset but it doesn’t do anything. Please help! 

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Airgetlam
5 months ago
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mickrideContributor I
asked in Portable speakers

Compatibility

As long as I downgrade the Sonos Move in the S2 app can I use a Sonos Move on the same system with a Sonos Play 3?

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Stanley_4
5 months ago
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AFlan22Contributor I
posted in Portable speakers

Dead horse I mean dead roam

Seems to be a common discussion on this topic. Less than 2 years old and my roam is dead. Tried all the tricks and tips from support and still dead. Here is 30% off thanks bye from support. How are they still standing behind this and selling this thing with all the known problems? Its a great speaker when working. Really don't want to buy another one because I'm afraid of being in the same boat again. Is it really worth paying $200+ for the move? Seems like there should be a better option.

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G
5 months ago
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premjijContributor I
asked in Portable speakers

Sonos Roam Crackling sound

Recently my Sonos Roam has a crackling sound. When using the Tune In Radio, it is at the start of turning it on. After being on the phone with Sonos Customer Support and trying different items, it seems to happen more on Sonos Radio and other radio stations. It does not occur with Amazon music but does with Apple Airplay. 

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Airgetlam
5 months ago
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dtmsContributor I
asked in Portable speakers

Registered Sonos product missing from account System list.

Registered Sonos Roam absent from system list. Unable to locate missing Roam. Why would my registered product be missing from account?

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D
5 months ago
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BullDawgJoeContributor I
asked in Portable speakers

Battery Life for a Move 2

I am experiencing a short battery life with new Move 2. I get roughly 6 hours between charges.  Using halo charger that came with the unit. Any suggestions as to what I could be doing wrong?

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G
5 months ago
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Pattie7681Contributor I
asked in Portable speakers

setting up a group

Can I add a Move 1 to a group that includes a Beam and 2 ERA 100s

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D
5 months ago
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Vina555Contributor I
posted in Portable speakers

sonos roam battery is a joke

I'm surprised by the use of a subpar battery in Sonos products, and it's disappointing that they haven't initiated a product recall or offered battery replacements. This experience has eroded my trust in Sonos, and I'm uncertain about relying on them in the future. Additionally, I expected more assistance from customer service. Long story short, if you are facing battery issues with ROAM, that is expected and you just need to live with it. Sonos will not do anything

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Ken_Griffiths
5 months ago
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SamGarContributor I
asked in Portable speakers

Can't initiate 'play' from Sonos Move

Until recently it was possible to start and pause play from the button on top of my Move when connected to my iPhone over AirPlay. Now I can pause if the speaker is playing, but if I press ‘play’ again the indicator light flashes white but audio doesn’t play. I am on the most recent software for my iPhone and the Move, I can’t tell if this is an AirPlay bug or a Sonos bug (also it is impossible to search this topic because Sonos has a product called Play, and ‘play audio’ is what I’m enquiring about, and the button on top of the speaker is the play button...).

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Ken_Griffiths
5 months ago
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JCHard2Contributor I
asked in Portable speakers

Connecting a Roam Speaker to a Ray Soundbar

Will a Sonos Boost help with the strength of connecting a Roam Speaker to a Ray Soundbar with a Ethernet cable for outdoor listening capabilities?I currently have the Roam connected to the Ray but suffer drop outs when I bring the Roam outdoors 

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ratty
5 months ago
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YarsWarsContributor I
asked in Portable speakers

Stuttering Airplay playback.

I have a Sonos Roam speaker. And when I wake they’re up from sleep mode, my airplay stutters. I have to reboot the audio speaker. I tried to transfer from iPhone, Apple TV, MacBook Pro the result is the same. With such lags, the speaker normally plays music from the streams built into the system and Bluetooth.

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Airgetlam
5 months ago
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eifelberndContributor I
posted in Portable speakers

Roam severe and frequent airplay stutter

The roam is my first Sonos product, a present by my kids, received two weeks ago. I have seen all the reports on playback stutter posted in the forum and elsewhere. I have that issue constantly, usually the second time i turn on the roam on any given day. I got the speaker for its airplay function and it because it does not have run on AC, not for bluetooth. I also have two HomePod minis in my house. While they only run on AC they have performed flawlessly in Airplay. All my iDevices are Airplay 2 compatible. I see no solutions to this Roam problem in the replies posted by sonos, other than „send a diagnostic“. But i see no synthesis of the diagnostics data obtained by sonos that tells forum posters whose speakers airplay-stutter what to do to solve the problem. As a result, I decided to that I will return my Roam and will ask my kids to get me a different brand speaker. It is disappointing because i do like the sound of the roam (the few times airplay actually worked) better than that

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Ken_Griffiths
5 months ago
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sergeenhoContributor I
posted in Portable speakers

Sonos Move connected over Bluetooth but no sound (PC/Win11)

Hi All,I’ve been trying to connect my Sonos Move to my PC (Windows 11) over Bluetooth and nothing seems to get it to work. I’ve disconnected, connected, removed the device, turned off Sonos Move, restarted the computer, DisableAbsoluteVolume, Windows Troubleshoot, etc. My Sonos Move works with my Cellphone, TV, Sonos App (using Spotify for example) and other devices. I ran out of options since I could not find anything else over Google or Sonos Forum (and other forums, e.g. Reddit). Some of the questions actually is from years ago and seems to no have a solution, so I’m starting to think this is an issue with PC/Windows.I tested my PC with other 2 Bluetooth devices and it works, so is not my PC.Strange thing is that when I go to (over Windows) System > Sound > Properties (Sonos Move), I can see the sound bar “playing sound”, but no sound in the speaker.To add more things that I tried: Audio Enhancements Off, Spatial Sound Off, Set as Default, Restart Bluetooth Services, Bluetooth

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M
5 months ago
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brookesrookContributor I
asked in Portable speakers

Sonos Roam & Windows 11 - Speaker Connected BT but no audio

I have a Sonos Roam and I am able to connect it to my Windows 11 PC and see that audio is being transmitted to it, however no audio comes out of the speaker. I have tried unpairing and re-pairing, a factory reset, etc… I confirmed that the issue is not the speaker itself, it connects to my Win10 laptop and my Pixel 7 (Android) via bluetooth with no issue. I’m also able to connect my Sony XM5 headphones via bluetooth and a cheap bluetooth speaker to my Win11 PC. I am able to stream audio to the Sonos speaker via the Sonos App but this is clunky and I just want to connect it via BT directly to my computer. I ended up contacting Sonos support who told me it must be a Windows issue so I reached out to Microsoft support and we confirmed the device is detected and the drivers are all setup correctly. Next I tried reaching out to ASUS to check and see if there was a driver update and they pointed me back to Sonos. I got into a remote session with Sonos support and they were unable to figure o

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M
5 months ago
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Henrik NaundrupContributor I
asked in Portable speakers

constant red light on Sonos Move

There is suddenly s constant red light on my 2020 Sonos Move. It is totally dead - cannot turn on or anything. What can I do?Constant red light is not described in the user manual

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H
5 months ago
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marcusfaciusContributor I
asked in Portable speakers

Sonos Roam as a bluetooth bridge

Having a new issue with my Sonos Roam and I’m hoping someone might be able to shed some light on it or maybe help me figure out what is going on. I bought the Roam purely for it’s ability to serve as a bluetooth bridge to the rest of my system as described here. I have an android phone, AirPlay is not an option, so until the Roam came around I was unable to play audio from my phone/laptop on the rest of my purely wifi Sonos system (described below). This worked perfectly for the last ~8 months but last week it stopped working and I can’t figure out why. Going through the usual steps of pairing to the Roam and then adding the remainder of my system to the group coordinated by the Roam appears successful in the Sonos S2 app (version 15.9), but the sound only plays from the Roam and the rest of the speakers are now silent. Was this feature perhaps disabled by Sonos? Or maybe someone has experienced a similar issue and found a solution?The remainder of my system consists of:One (gen 2) x6

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T
5 months ago
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SneakeContributor I
asked in Portable speakers

Roam Dead

Pre-ordered the Roam for what I now realize may have been an excessive price of $230. Now I can’t get the thing to turn on. No matter where I plug in the wireless charger, I get no light. If I plug USBC directly, I get an orange charging light, but I’m still not able to power on after several hours of charging. Do I have any claim to warranty or am I out of luck? Thanks all.

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T
5 months ago
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doko911Avid Contributor I
asked in Portable speakers

Added Move, now can't see Roam

I have been using a Roam through the Sonos 2 app with no issues. The Roam is controlled by either the iOS app on my Macbook or the android app on my phone. The two apps synced perfectly.Today I added a Move using the android app. The Move functions properly but I no longer see the Roam on my phone app and it is not displayed as a product that can be added. On the other hand, the MacBook app continues to show only the Roam without displaying the Move as a product to be added. If I add songs to a queue on either app, it does not appear on the other app. What have I done wrong?

3
D
5 months ago
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aoskisContributor II
asked in Portable speakers

Quiet Sonos Roam popping sound?

My Sonos Roam is making a quiet clicking sound shortly after any media stops playing. This started after it went into sleep mode last night while I was out. I came home & plugged it in, only to hear somewhat faint popping sounds from the drivers about 3 seconds after any sound is played, even the sounds from using the physical buttons. I restarted the speaker & the problem persists. I had plugged in the speaker at some point and as I was plugging it in, the drivers made the same quiet popping sounds for a few seconds. After powering it off the speaker for the night, I am certain I kept hearing slight pops from the speaker even though it was off (whenever I put it near my ear). I'm sort of scared to power it on, as I don't want to damage the speaker or let it bug out and play loud harsh noise as some people say it's done. My unti is a replacement unit from circa February 2022 when my original speaker made rattling noises. I was planning on buying a Sonos Era 100 but with problem

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Corry P
5 months ago
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FadkassContributor I
asked in Portable speakers

sonos volume plate not working

Hi,I have two Sonos Move units and just reset them to factory settings after they stopped connecting to my WiFi. All is good except one of the units top plate (with the volume controls) is no longer working… Has anyone experienced this before? What’s the fix? Is this a hardware issue that needs to be replaced or is there an easier fix?Thanks  

4
F
5 months ago
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Lutzie23Contributor I
asked in Portable speakers

sonos roam stopped working

My Sonos roam stopped working. It wouldn’t charge on the base so I bought the USB charger. Now the amber light is on but still nothing. Tried rebooting multiple times, still nothing. Not sure what to do. 

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Airgetlam
5 months ago
R
RolloTomasiContributor I
posted in Portable speakers

Annoying chimes from Move gen1

I have a Move set up in my home office that is usually in bluetooth mode so it auto-connects to my Samsung monitor. I use the Move for meeting audio from my laptop, which is connected via HDMI to my monitor.The move will emit a long chime, usually in the early hours of the morning. I’m guessing that this is something to do with it identifying a device to pair to?Anyhow, it can wake me up so I’d like to see how I can disable the audio notification or prevent it from happening. I’ve tried putting the Move into standby but it seems to switch itself on after a while.

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Ken_Griffiths
5 months ago
A
AndyrcurrenContributor II
asked in Portable speakers

Sonos Roam not showing in controller app

When I go into the Sonos S2 controller app on my Ipad or Iphone, there are a lot of occasions where the Sonos Roam just does not show up at all, even after turning it back off and on again. I can see some of the other Sonos devices but not the Roam. I’ve also noticed the power button has a mind of it’s own, sometimes when I press it nothing happens, sometimes it comes on, sometimes I keep my finger on the button it might come on, then other times it might not and I have to plug it into the power supply to get it to come on. I just find this device so hit and miss and inconsistent. 

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M
5 months ago
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