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sergeenho
Contributor I
April 11, 2023

Sonos Move connected over Bluetooth but no sound (PC/Win11)

Hi All,

I’ve been trying to connect my Sonos Move to my PC (Windows 11) over Bluetooth and nothing seems to get it to work. I’ve disconnected, connected, removed the device, turned off Sonos Move, restarted the computer, DisableAbsoluteVolume, Windows Troubleshoot, etc. My Sonos Move works with my Cellphone, TV, Sonos App (using Spotify for example) and other devices.

 

I ran out of options since I could not find anything else over Google or Sonos Forum (and other forums, e.g. Reddit). Some of the questions actually is from years ago and seems to no have a solution, so I’m starting to think this is an issue with PC/Windows.

I tested my PC with other 2 Bluetooth devices and it works, so is not my PC.

Strange thing is that when I go to (over Windows) System > Sound > Properties (Sonos Move), I can see the sound bar “playing sound”, but no sound in the speaker.

To add more things that I tried: Audio Enhancements Off, Spatial Sound Off, Set as Default, Restart Bluetooth Services, Bluetooth Audio Services, and the list goes on…

 

Anyone have ever experienced no sound while connection a laptop/PC with Windows (11 in my case) and was able to fix?

 

Appreciate the help.

 

Thank you,
Sergio.

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    13 replies

    Swyftboi
    Lyricist I
    April 11, 2023

    I have been having the very same issue.  The Move worked great for all of 6 months, no whenever I connect to a device over bluetooth, I have the issue you’re describing. I can also see the volume bars moving, showing there is device output, but the speaker isn’t relaying it.

    I have to forget the device entirely, re pair, and reconnect. Sometimes that doesn’t work and I have to factory reset the speaker too. Now sometimes that doesn’t even work, and I still end up with that audio level bar signaling my busted Move. Absolute trash for the price. I have a $400 paperweight and Sonos doesn’t have a clue how to fix it. I suggest seeking a refund.

    sergeenhoAuthor
    Contributor I
    April 13, 2023

    Ugh, I think I might return then… In my case I forgot the device, re pair and reconnect multiple times and it didn’t work once!!! (Windows 11...).

     

    I tested with my MacBook and it works… Not sure if it’s a Windows 11 problem or the Bluetooth version that comes with my computer motherboard.

     

    sergeenhoAuthor
    Contributor I
    April 13, 2023

    Most interesting thing is that when I click pause/play on the Sonos Move, it pauses and plays the YouTube Video (that is playing in Chrome). LOL

    buzz
    buzz
    Grand Maestro
    April 13, 2023

    I wonder if there is a Volume control interaction between your Windows App and the BT transmitter. Check your Sound Settings.

    sergeenhoAuthor
    Contributor I
    April 13, 2023

    Nothing in the sounds settings that looks to be the problem.

    As a note: all my other Bluetooth devices work (Samsung Soundbar for example).

    Sonos also works with TV and MacOS over Bluetooth.

    Since I did not mention yet: also updated Windows, Drivers, Deleted, Installed again, Auto Start Bluetooth Services, this and that… nothing seems to solve the issue.

    sergeenhoAuthor
    Contributor I
    April 13, 2023

    Well, after reading I don’t know how many websites, I think I finally found a good answer…

    [Microsoft/Windows Bug] - Windows 11 Bluetooth no sound/microphone and crashing

     

    Funny fact: this mention hands-free mode… Sono settings over windows does not have hands-free option to disable. :(

      Jc383
      Lyricist I
      June 11, 2023

      Hi, i have the same problem using my phone (Samsung s21). Bt connection is fine, i can stop and start songs and update volume, but no sound at all for the first 10 minutes. Weird.. I may no more recommend the Move. Hope they fix that... 

      WisconsinMusicLoverr
      Lyricist I
      July 11, 2023

      The same issue is happening to me this morning.  Anyone have a solution?  It has rendered my device unusable  

      jc3836878
      Lyricist I
      July 11, 2023

      Normally it starts playing after 5min to 10 min

      mdifanis
      Lyricist I
      September 2, 2023

      Same issue here, but with a twist. My Sonos Move works via bluetooth connected to my HP Zbook mobile workstation, but after switching back to network streaming mode, if I switch back to bluetooth, it won’t work until after a restart. Just like all the other users, the Move indicates it has connected, and all visual indications on the computer indicate a connection. And play/pause will play or pause what’s playing on the PC. It’s all great except for--you know--actually making sound.

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