I'm surprised by the use of a subpar battery in Sonos products, and it's disappointing that they haven't initiated a product recall or offered battery replacements. This experience has eroded my trust in Sonos, and I'm uncertain about relying on them in the future. Additionally, I expected more assistance from customer service. Long story short, if you are facing battery issues with ROAM, that is expected and you just need to live with it. Sonos will not do anything
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