Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 685 Topics
  • 4,199 Replies

685 Topics

I
I'mAMLContributor I
asked in Portable speakers

Sonos Roam SL & Alexa

I’ve just got a Sonos Roam SL - how do I use Alexa with it? Unlike on the Sonos One speaker I can’t see a little microphone?Thanks

1
G
1 day ago
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jensbastContributor I
asked in Portable speakers

Sonos Roam keeps playing an alarm which has been deleted

I have a lovely Roam which “roams about” in the house.At one point it was a sleep/wake speaker in my daughters room.Now it’s a Roam Bluetooth speaker for the TV, when sound needs to be mobil. The Issue is that the wake alarm i’ve set for my daughter keeps playing the same time every morning.This is regardless of it being in Bluetooth mode.It started when the speaker was moved and therefore renamed. I’ve tried to create a new alarm at the same time, which haven’t helped.I’ve tried to rename the Roam, remove it from my Sonos System - and re-add.Only thing i have left to do, is to dele the Apple playlist it was set to play, back then. Have any one else experienced this? Please help.

3
Corry P
2 days ago
E
eifelberndContributor I
posted in Portable speakers

Roam severe and frequent airplay stutter

The roam is my first Sonos product, a present by my kids, received two weeks ago. I have seen all the reports on playback stutter posted in the forum and elsewhere. I have that issue constantly, usually the second time i turn on the roam on any given day. I got the speaker for its airplay function and it because it does not have run on AC, not for bluetooth. I also have two HomePod minis in my house. While they only run on AC they have performed flawlessly in Airplay. All my iDevices are Airplay 2 compatible. I see no solutions to this Roam problem in the replies posted by sonos, other than „send a diagnostic“. But i see no synthesis of the diagnostics data obtained by sonos that tells forum posters whose speakers airplay-stutter what to do to solve the problem. As a result, I decided to that I will return my Roam and will ask my kids to get me a different brand speaker. It is disappointing because i do like the sound of the roam (the few times airplay actually worked) better than that

3
Airgetlam
3 days ago
L
lileyjcContributor I
posted in Portable speakers

Roam bluetooth grouping issue

I have a Roam SL and 2 Play:1 speakers. All are correctly registered in the S2 app. I can freely group all speakers together in WiFi. The issue arrises when I stream music to the Roam over Bluetooth and then try to group with one of the other Play:1's. On the first attempt it works fine but then if I ingroup and then group again no sound comes from the Play:1, still plays on the Roam. The app shows the Play:1 as grouped and playing.  If I power cycle the Play:1 and then regroup, it works again but the same happens if I ingroup. Correction: I now get the same issue when connected over WiFi, was probably like that all along. So looks like the Roam groups the first time okay, after that not, either if on Bluetooth or not. Othe speakers group okay.Extra: just found that the same thing happens after pausing playback, the Play:1 does not resume sound but the Roam does, still grouped on the app.

18
L
3 days ago
S
Steve HeaverContributor I
asked in Portable speakers

Roam connection issues

I have a Roam SL and Virgin Router Hub 3.0.   I’m also using for TV m a play bar and 2 Sonos 1s for surround sound.   The play bar and 1s are fine.   The Roam is a recent addition and KEEPS on losing connectivity.   I had a massive setup issue and called support and works fine now when connected but it’s useless if it keeps disconnecting.   I have to press 10 secs/wait/switch back on etc EVERY time.   And when it’s disconnected the Bluetooth doesn’t connect either.   It’s hugely disrupting for family as they have no idea how to reconnect when I’m away and so have no speaker at all - even a Bluetooth one.    Please help or I’ll have to bin it and get a different make. 

1
Corry P
3 days ago
C
clvilla17Contributor I
asked in Portable speakers

Sonos Roam - Stuck In Sleep Mode

My sonos roam is stuck in sleep mode, the app is alerting me to press any button - and even when I do it does not leave sleep mode.  It also will not respond to me holding the power button for 5+ seconds.The device is stating that the battery is fully charged and the device is plugged in - however, when I unplug the Roam, I am unable to turn it on. Is this a battery issue, or a true sleep issue?  I have owned the roam for less than a year.

26
B
4 days ago
M
MikeypandbContributor I
posted in Portable speakers

Ebay Ad. Is this right?

Seen this on ebay.  Is this right?  was looking to buy one. https://www.ebay.co.uk/itm/295571843645

2
Airgetlam
4 days ago
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Brenda NicolaiContributor I
asked in Portable speakers

Trying to Connect Audio Technica Turntable to Sonos Move

Hi everyone - I just received an early Christmas gift of an Audio Technica bluetooth turntable AT-LP60XBT. There are many resources, including Audio Technica’s own website, which says that it can connect with the Sonos Move via Bluetooth (but no other Sonos device, wirelessly).You press a button on the turntable so that it enters pairing mode, and I’ve done enough reading to realize that I need to press the pairing button (the long thin button) on the back of the Move to get it ready to connect.However, when I put both devices in pairing mode - I press the button on top of the turntable, which continuously flashes blue & red (instead of blue, which is desired) - they never seem to pair. There is no completion; ultimately the light on the turntable just goes red, which means it is not paired.Has anyone dealt with this? Has anyone solved the problem? Many thanks in advance. Even if I get it to work, I’m pretty tech-savvy and it feels like… well, it shouldn’t be this difficult. 

31
A
6 days ago
P
PeapodContributor I
posted in Portable speakers

Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

3
Airgetlam
7 days ago
R
RomainGeorgesContributor I
asked in Portable speakers

Roam

The battery of my Roam when not in used, drop dead after one day, is it normal

1
Airgetlam
7 days ago
M
Maxg16Contributor I
asked in Portable speakers

Sonos Roam

To Sonos .. I have to say that your product is the biggest pain in the a$$ to get going .. With todays tech .. Can’t we just get it so I turn it on and connect to Bluetooth like other speaker products  .. a bit frustrated !! Great sound .. crappy integration 

1
G
8 days ago
J
Jp9518Contributor I
asked in Portable speakers

Sonos Move will not connect or reset

My Sonos Move will not connect.  I have performed all the instructions for connecting and resetting.  When power is first turned on, a white blinks.

1
Jamie A
8 days ago
W
WobindAvid Contributor I
asked in Portable speakers

Roam connecting to a system running Sonosnet with a Turntable problems

Hello All,I run a couple of Sonos Fives, a couple of Ones, a Sub Gen 3 and I run a turntable into one of the Fives. I had initially had WiFi issues so I bought a boost to run ethernet and then the mesh of the speakers. Been working perfectly.So, I thought I would buy a roam so I could throw a vinyl record on, then carry it to the laundry, garden etc and keep listening. I was sooo disappointed to realise initially that Roam and Move can’t connect to my Sonnet which seems ridiculous. Sonos have their own mesh system then release a speaker that can't connect to it so, I connected it to the Wifi.Now - if I play a record the entire system works beautifully except, the roam can’t keep a stream going for more than a few seconds so basically, unusable in that manner.Any thoughts at all?Thanks guys, Robin

8
106rallye
8 days ago
H
HyckContributor I
asked in Portable speakers

Sonos Roam draines battery in 10 min

My roam is draining the batterie in 5-10 min, no matter for how long time I charge it or what charger.2 years old it started to behave like this the other day. 

5
H
9 days ago
R
RDOlsonContributor I
asked in Portable speakers

Line-in Support on the Move

Does the Move usb-c input support line-in?

1
G
11 days ago
E
Erik FriisContributor I
asked in Portable speakers

SONOS Roam - lossless audio - airplay - iPhone as hotspot

Hi,When I am on the road, I want listen to Apple Music's lossless tracks on my Roam.Bluetooth does not support lossless music so I plan to use Airplay.The problem is that Airplay needs a wifi network which is a hassle to set up when I am on the road.Is there a way to use the iPhone tethering function? Thank you. 

10
P
12 days ago
SarahN
SarahNProdigy II
posted in Portable speakers

Updated nice feature in the S2 App

Hi AllJust wanted to post that I have found a new feature in the App which could well have been there for a while now.I am gifting a Roam SL to my daughter in a couple of weeks time, which as on my system. I re-set it today and boxed it up ready to take to her. Of course then it showed in the App as powered off. I was then able to go into the settings for the speaker, and actually hide the device from my system in the App which is a new(ish) feature I believe. This is a nice touch as now it shows as gone from my set up.I know this is a fairly new change as a year or so back, I had to return a Roam which had a fault and had to wait 72 hours before it would disappear from my system in the App (back then, this was normal behaviour).  

1
Mr. T
14 days ago
F
FrankleviContributor I
asked in Portable speakers

Sonos Roam do not start.

I some problems to start the speaker. I plug it and I have a small red light at the bottom and it seems like the devise don’t charge, I use different way to charge it but I have a 10W plug with de usb C cable of the Roam.  Do you have any recommandation how I can know if it's the battery or the starting button the problem? Thanks

3
Airgetlam
15 days ago
M
markhingstonContributor I
posted in Portable speakers

sonos move connection to boost

HiI have a new Move, when I set it up it has connected to my home Wi-Fi not Sonos through boost. How can I change this? RegardsMark

5
M
15 days ago
S
SJBFinlandContributor I
asked in Portable speakers

Sonos move only blinks white

I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.

13
R
16 days ago
W
WineröContributor I
asked in Portable speakers

Sonos Move losing and regaining contact

Lately, I have been experiencing increasing issues with my Sonos Move. I have a pair of Sonos 5 set up in my living room and a Sonos Move in my kitchen. While the Sonos 5 works perfectly, my Move has been intermittently losing and regaining contact, resulting in the music being interrupted or going completely silent. At times, it also produces a crackling sound. I have attempted to resolve the issue by rebooting it, but it has not helped. Additionally, the wifi connectivity appears to be functioning normally, and there is nothing nearby the Move that could be causing the problem. I am unsure of what to do next.

1
Airgetlam
18 days ago
L
lscott28782Contributor I
asked in Portable speakers

Spotify Premium won't play on my Roams

I’m using Google Assistant, and keep getting message, “Spotify Premium isn’t currently available. Try again later.”  I’ve tried uninstalling Spotify from the Sonos app; reinstalling; reauthorizing.  Even resetting the Roam and starting over from scratch.Spotify works fine from the Sonos app on my iPhone, and I can cast it to the Roams.  It just won’t work with Google Assistant for some reason.

3
Corry P
21 days ago
B
BlueRidgeMikeContributor I
asked in Portable speakers

Move Portable speaker stuck in Blue Tooth per the Sonos app but speaker light is white but won't play

Speaker ash been working fine and came into shop and one speaker would not work. We have done everything SONOS app recommends. App shows speaker in Blue Tooth mode but we have pressed the button on speaker and top light is white but will not connect to play and SONOS will not recognize WIFI for the speaker. I have 2 Move speakers and the other one is fine.We have reset and turned of the router multiple times,  turned the speaker off for a period and powered back up, we have changed the speaker form Blue Tooth to WIFI and back a few times. The white light and sound come on but the Sonos App still shows the speaker is bluetooth and will not play. Moderator edit: Combined posts

2
B
21 days ago
A
AliTContributor I
asked in Portable speakers

Problems Updating Roam

I’ve been unable to install an update on my Roam. Keep getting error 30 which has 2 suggestions. First - move it closer to the router. Tried that, got the same error. 2nd plug in Ethernet cable. Can’t do that on a roam. Any other ideas please?

3
Airgetlam
22 days ago
S
SENDOContributor I
posted in Portable speakers

power on tone required

This is a wish for the Sonos Roam.there is a tone for power off.It would be good if there was a different tone for power on.

1
Corry P
22 days ago

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