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Get help with your Sonos Roam, and Sonos Move

1,568 Topics
7,883 Replies

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ratty

solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.

Ken_Griffiths

solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...

melvimbe

solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...

1568 Topics

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GrommitContributor I

asked in Portable speakers

sonos Roam not charging

My Sonos Roam was unplugged from power source for 3 weeks while away. Now it won't turn on even though it's plugged in and orange charging light is on. Will not connect at all. Is the battery permanently dead

3 hours ago

KungfuherbertContributor I

asked in Portable speakers

Two Moves2 both only play on Wifi for a short time.

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

1 day ago

TahdeedleContributor I

asked in Portable speakers

Roam

My Roam product clearly is not working even with all the reset suggestions and power adapters etc the support is a complete run around and I am not happy at all with the amount of money and lack of performance when it did work. In its second year went completely dead. Why can’t this company realize it is loosing customers with this issue and take care of me. I’m feeling very disappointed and ripped off!

1 day ago

Boston BornContributor I

asked in Portable speakers

Sonos Roam

Our entire home is filled with Gen 1 speakers that we run on the Sonos 1 app on our phones, as well as on my laptop. My husband bought a Roam, not realizing it’s not compatible with the rest of our system. What’s the easiest way to initialize the Roam and use it simply as a bluetooth speaker that we can pair with other audio from our phones, independently of requiring the Sonos 2 app? Hoping I make sense and thanks in advance!

2 days ago

mbrunner79Contributor I

asked in Portable speakers

Sonos Roam 2 | Going to Sleep / Disappearing from System List

Hi all - I know there has been terrible reports of the Sonos App and streaming issues.I’ve just purchased a pair of Sonos Roam 2 and paired for stereo.Randomly, I’ve experienced where the streaming just stops.I have to power cycle the units for them to show up and be able to stream music again.Just now, I had it happen - the left unit is slowly flashing amber LED, where the Right unit was still showing.In the sonos web app for streaming - the “cluster” of Roam speakers I was using to stream was gone.I checked via my Sonos App on my iPhone, and only the Right unit is connected - and the Left shows “not connected”.Is this part of the ongoing grief by Sonos? I’m debating about packaging these up and returning them.I will try a full reset on these and see if it occurs again.

2 days ago

RutgerbrContributor I

asked in Portable speakers

move 2 valt weleens weg in de wifi omgeving

Tijdens het afspelen geeft de SONOS app aan dat de move 2 wel meedoet in de groep, maar speelt geen geluid af. Moderator Note - Translation by Google:During playback, the SONOS app indicates that the move 2 is participating in the group, but does not play any sound.

3 days ago

PeterNYCContributor I

asked in Portable speakers

Sonos Roam isnt charging- using correct power source

Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset. I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death. I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this.

3 days ago

Awe-SamContributor I

asked in Portable speakers

Roam and Move as Surround…build a base

I get it, you can’t use Roam and Move as surround speakers. But it would be nice if you could. I want to use roam in the bedroom on the nightstand because of the small footprint and the small room. so what would happen if you had a charging base that was part of the Sonos surround to connect with your main channel (arc, beam, etc.) then when the roam is on the charging base, the system treats it as a surround. When you remove it, the base says ‘there is nothing here’. This would allow me to snag one to take to the pool during the day and watch a movie at night. just think about it. Plus it’s another way for you to suck about $200 out of my pocket.

4 days ago

Twins213Contributor I

posted in Portable speakers

Sonos 2 keeps turning itself off

Sonos 2 keeps turning off weather it on the charger or not

4 days ago

MwareranContributor I

asked in Portable speakers

Loudness keeps turning back on

When I turn off the loudness it turns itself back on. What’s up?

4 days ago

fleetmackContributor II

asked in Portable speakers

move 2 - cannot group or control volume

I have about 20 Sonos devices. Suddenly I cannot control volume on my Move 2 from the app (works fine via physical buttons on the move). Additionally, when I try and group my Move2 with a port, not only does it not group, but my move goes into "sleep mode" until I turn it off and turn it back on again. I only use the move with the line in adapter.This used to work great, what is going on? I need this fixed by football season, else my back yard projection system is useless.This is why I bought the move, 3 ports, 6 speakers, and a huge emotiva amp... and now none of it works any more

5 days ago

MosalagaeContributor I

asked in Portable speakers

Sonos move (original) microphone won't switch on

Hi. My sonos move (original model) won't activate microphone. Led stays off, touch button does not respond. Have tried with and without all the other vouce control options. Have reset and rejoined several times. Maybe a problem with the capacitive button?

6 days ago

hsjd700Contributor I

asked in Portable speakers

Move 2 dropping out on Bluetooth

Connection keeps dropping out on Bluetooth when using move 2

7 days ago

Ellie MayContributor I

asked in Portable speakers

roam hammering noise

Hello. My Roam suddenly made the full volume hammering noise and now it had disappeared from the app. I have held down the volume and play button and tried to turn it off and on again as advised in previous threads about this subject but still nothing. Most of the threads seem to be about two years old and have been closed. Did this ever get sorted please? Just been onto customer support UK but there is a 75 minute wait which I can't do right now. The white light at the top is on but the speaker light won't come on and of course it's gone from my app do cant do a diagnostic. Thanks for any help.

7 days ago

ShayBelloContributor I

asked in Portable speakers

Is it possible to leave the move 2 constantly charging?

I want to keep it always charging Won't that damage the battery?Thank you

7 days ago

CD CochranContributor I

asked in Portable speakers

Content I can play

How can I play an audio file stored on my phone through Move 2?

7 days ago

jshideContributor I

asked in Portable speakers

Connecting to a new wireless network

I’m at my dad’s house and trying to connect a Roam to his network. All the instructions I’m finding seem to have the old app in mind. I’m not someone that has struggled with the new app. There was some learning at first, but it works just fine for me… it’s just different in some ways. Can anyone help me with using the new app? I connect the same product seamlessly at home or at the office… both places I used prior to the app update. Now I’m pulling my hair out. It should not be this difficult! Thanks for any assistance!

8 days ago

toyboyChromatic Producer II

asked in Portable speakers

Move 2 line-in connected using Sonos adapter

My Sonos app on the iPhone shows the Move 2 connected, for for some reason the desktop app on mac mini no longer shows it’s connected to the Move 2. So as usual I’m confused.

9 days ago

BpittmanContributor I

asked in Portable speakers

Roam SL Update

I just received a Roam SL for Father's Day and tried to add it to my existing system. It requires an update, but will not allow the update. I get error 1002 and later, Error 1000. And before you ask, I do not have a Sonos Bridge... whatever that is. How can I make this work?

10 days ago

RyderHarborContributor I

asked in Portable speakers

Sono Move and bluetooth

My Move suddenly stopped allow me to connect to bluetooth. I can get the blue light after multiple attempts of system resetting. Anyone have any tips/tricks to help me get this functionality working again??

10 days ago

KrlitusContributor I

asked in Portable speakers

Move, se ha quedado bloqueado

El altavoz Move se ha quedado bloqueado y no funciona nada. He apreyado 5 segundos el boton de encendido/apagado y nada no funciona. Antes lo quite de la base.Que puedo hacer mas ? Moderator edit:Google Translate-The Move speaker is frozen and nothing works. I have pressed the on/off button for 5 seconds and nothing works. I removed it from the base first. What else can I do?

12 days ago

Aussie GregContributor II

posted in Portable speakers

Sonos is crap

Dear Patrick Spence,Your Sonos products are crap.I did some research to find the best Bluetooth speaker, for my needs, so I purchased a Sonos Roam, bad decision.My Sonos music library is loaded onto my computer and I used to play my songs from that. As that's where I store my music. It used to be good up until the May update…………. then things got crap, but hey lets get a two year old to write the code, or even better get the opposition to write it.Now in order to have a Sonos product you must have a mobile phone to set it up, now nothing is connected to my speaker, either by phone or computer. But I can connect to the Sonos Tune In…………...Yesterday is was connected after about 45 minutes to Sonos via “Chat” he did nothing but it magically connected, but yesterday afternoon it connected multiple times, I tried again last night and again today but you guessed it, not connecting. It seems that it only connects when you wait for ages on the Sonos help line and have their “ Help Desk” do noth

13 days ago

StuartChiplinContributor I

posted in Portable speakers

Roam grouping issue

My Roam keeps dropping out of the group when playing with my other Sonos products in my system/network.

13 days ago

BphillabaumContributor I

asked in Portable speakers

Move 2 connected to TV

I am trying to connect my Move 2 to my tv but am having issues. I have an optical cable that goes into the back of my tv, and the other end has a toslink plug. I know I need an adapter to plug into the Move 2, but I can’t seem to find what I need. Can someone help me understand what adapter I need in this situation? Thank You

13 days ago

rob_cContributor I

asked in Portable speakers

iPhone cannot see Sonos speaker

I have a Sonos Flare speaker which my iPad will connect to (via Bluetooth) without any issues.However I cannot get it to work with my iPhone. My phone can’t seem to see the speaker. Any ideas?My phone connects fine to the bluetooth devices

13 days ago

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