Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 779 Topics
  • 4,578 Replies

779 Topics

K
Kinokame81Contributor I
asked in Portable speakers

Sonos Roam not turning on

When I plug in my Sonos Roam, the red light on the front appears but it does not respond in any way to pressing power buttons or any other buttons, and it is not appearing to connect via Bluetooth or WiFi. At the moment it’s essentially an expensive paper weight, any idea what is wrong with it?

1
Corry P
26 days ago
S
Steve MacContributor I
asked in Portable speakers

new Sonos Roam will not reconnect to system

New Roam arrived yesterday. I followed the set up system (+ new product) - went very smoothly.left the unit on charge overnight.opened the app (yes fully updated) and showed roam as not connected.followed the steps, no success. Move was playing with no issues, wifi working with no issues. Reset the modem/router. absolutely no difference. Roam will not connect. what can be done? (Tried your chat bot and that was useless, hence coming here)

4
S
28 days ago
M
MrSkaneContributor I
asked in Portable speakers

Max volume of Move differs from time to time.

If i play on max volume on my Move sometimes its like 80% of the volume. But then after a while it will just add the 20% out of nowhere and then later it can diss appear again. Can anyone explain this and know a fix for it?

2
Corry P
28 days ago
A
AndyrcurrenContributor I
asked in Portable speakers

Sonos Roam not showing in controller app

When I go into the Sonos S2 controller app on my Ipad or Iphone, there are a lot of occasions where the Sonos Roam just does not show up at all, even after turning it back off and on again. I can see some of the other Sonos devices but not the Roam. I’ve also noticed the power button has a mind of it’s own, sometimes when I press it nothing happens, sometimes it comes on, sometimes I keep my finger on the button it might come on, then other times it might not and I have to plug it into the power supply to get it to come on. I just find this device so hit and miss and inconsistent. 

3
Corry P
28 days ago
B
BorraContributor I
posted in Portable speakers

Sound alert when battery low Sonos Roam

Hello,Is there a way to set a sound alert when battery is low on Sonos Roam?I know there is an orange light that is visible when battery is low but i will prefer to have an audible alert as well.If there is none, do you think this is something worth asking Sonos about? Thanks,Radu B.

4
Corry P
28 days ago
I
Ingo9Contributor I
asked in Portable speakers

Sonos Roam not connecting to Wifi

My Roam will connect to Bluetooth and the app will show it as connected to BT whilst playing. it will not connect to Wifi despite several resets and setup attempts. The setup works very well until I get to the ‚connecting to Wifi‘ part. i have UniFi access points and have made changes to settings suggested by other users. Allother Sonos devices on my network work well. Assume this is a faulty device i need to return?

2
I
29 days ago
F
FanouContributor I
asked in Portable speakers

sonos roam apparait eteint

Ma sonos roam ne fonctionne plus en wifi.elle apparait eteinte lorsque je lance mon systeme.pourtant le voyant est blanc fixe. que puis-je faire pour qu’elle se connecte à mon système des que je l’allume?merci

0
Jamie A
29 days ago
K
KBTBContributor I
asked in Portable speakers

Move not charging or turning on

Hi everyone, I’ve got a Move which doesn’t appear to be turning on or charging over USB-C as the battery indicator and main status light aren’t lighting up. Unfortunately I don’t have the dock as it’s a 2nd hand unit. I’ve tried 2 power supplies which should be able to provide the power it needs (65W laptop charger and a 90W charger from a Philips 346B1C PC monitor, the monitor can provide 12 V/3 A and 15 V/3 A which meet the Move’s spec).To try and diagnose where the problem is, does anyone know:Can the Move operate without the battery if it’s plugged into power? Can I run diagnostics over the USB port? Is there a way to check the battery level (including with a multi meter)?I’d also be interested to know if there are other steps I can take to diagnose and (hopefully) fix the problem. Thanks in advance

0
Corry P
30 days ago
B
bspatroneContributor I
asked in Portable speakers

If I hook up a boost to my system will my Roam still play in sync with the other speakers

As noted I would like to hook up a Boost to handle my existing speakers 10 all in but also have a Roam.  I know that the Roam is not compatible with Boost but will it still run off my wifi and sync with them when in everywhere mode?

4
Stanley_4
30 days ago
S
SlipmuzikContributor I
asked in Portable speakers

sonos roam going OFF alone

Hello for 3 days my sonos roam lowers the sound alone when listening music on Spotify  then goes off on its own when the battery is full? I tried to reset it, the problem comes back.. Anyone else has this trouble ? Thanks you 

1
Ken_Griffiths
30 days ago
S
SJBFinlandContributor I
asked in Portable speakers

Sonos move only blinks white

I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.

15
Ken_Griffiths
30 days ago
S
ShalContributor I
asked in Portable speakers

Sonos move and S1

Just a quick check if the Move is still compatible with S1, reading the general table, it should be, but based on the Q&A of the product, it shouldn’t… Is it a new version which is not compatible with S1 anymore and the table is not up to date or it is just a mistake in the Q&A?Thx! 

4
Corry P
30 days ago
H
Heinz-BastianContributor I
asked in Portable speakers

Sonos Roam seems completely dead - no LEDs at all

Hi,So i had bought two Sonos Roams about one and a half year ago. One I use daily myself, the other one was for my wife and she basically never used it. I bought a portable projector last week and was going to hook up the unused Roam to it. What I thought would be easy turned out be not working at all as the Roam seems to be completely dead. If course it was empty when I got it out of the closet so I charged it a bit, removed the charger and tried to turn it on. Didn’t work and when I plugged the charger back in I noticed the static orange light wouldn’t come on at all anymore. I tried the factory/hard reset but nothing.What else can I try or do I have to write it off? Does the Sonos support do exchanges for these kind of cases after warranty ends? Thanks forum.

4
J
1 month ago
B
Barry_17Contributor I
asked in Portable speakers

2 x Pairs Move's keep dropping

I have 2 x Moves paired in the kitchen, and just recently they have started to drop/disappear from my system. If i power them off and back on they eventually come back online after approx. 5 mins. On the app, when I look at System, there is a warning saying, “Kitchen not configured”. These have worked perfectly up till now, and I’ve had no change to Wi-Fi set up. Any ideas ? TIA 

1
Corry P
1 month ago
L
LeplatContributor I
asked in Portable speakers

sonos roam doesn’t make sound in Bluetooth mode

My sonos round used to work perfectly but since I used it for a party last week, in Bluetooth, it doesn’t work in Bluetooth anmymore. It seems to be connected but no sound. I reinitialised it and connected to my system and with the wifi everything is all right. Thanks for your help !!

1
G
1 month ago
J
Jan TøtContributor I
asked in Portable speakers

Missing activation mail

I do not receive activation mail ? I have checked spam filter

3
Corry P
1 month ago
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BrandisContributor I
asked in Portable speakers

Bring Sonos Roam to work.

The Sonos Roam is set up in my home WiFi with several other Sonos speakers. Today, I wanted to bring the Sonos Roam to work. First, I paired it to my iPhone using bluetooth. Then I opened the Sonos app to play music. But the app tells me it can’t find any Sonos devices. Why doesn’t it see the Roam paired with bluetooth? Then I tried to add it to the wifi network at the office. The iPhone is connected to the wifi. Now the app tells me it can’t find any  devices in that wifi network but doesn’t let me add the Roam to the network. Finally I did a factory reset on the Roam, now the app found it, but when trying to add it to the wifi network, nothing happens. I use a guest wifi without password, for the first connection, I just had to entery my phone number and it would send me a connect ID. But since my iPhone is already connected to that wifi, I should be able to add the connected Roam as well, shouldn’t I? 

1
Corry P
1 month ago
C
cdnmichContributor I
posted in Portable speakers

Sonos Move and Starlink 2nd gen

So I had a Starlink 1st generation satellite in our previous home. I bought a Netgear router and was able to hook up the Move no problem. We sold the home with the Starlink. In our new home I bought a 2nd gen Starlink, purchased their ethernet adapter, hooked up the same Netgear router, and I cannot get the darned thing to connect. I split the 2.4 and 5 ghz channels and cannot connect to either one. I tried bypassing the Starlink router completely - still no luck. Each time I get as far as ‘There was a problem connecting yoru Sonos Move to “ “.

11
106rallye
1 month ago
G
GaryBixContributor I
posted in Portable speakers

Bluetooth on Roam

Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to itOh and the App is useless BTW bit will keep product if can Bluetooth it !

48
K
1 month ago
C
Cstorch34Contributor I
posted in Portable speakers

help

I can’t connect!!??

1
N
1 month ago
D
DRPoolContributor I
asked in Portable speakers

Best for the back yard? 2 Roams in Stereo or 1 Move?

We’re getting the backyard ready for a big summer.  Lots of space out there, no pool.  Would you recommend we set up a pair of Roam speakers in Stereo or just 1 Move speaker?Appreciate your help!

1
buzz
1 month ago
K
KazariaTrending Lyricist I
asked in Portable speakers

where is the nfc tag on the sonos move?

Hi everyone I want to create an nfc shortcut to make my sonos move play from the iphone but i can’t find where the nfc tag is located on the move. I’ve successfully done this with the arc and ikea symfonisk but not for the move. Is the move missing nfc ? If not where should I place the phone? thanks you !

5
K
1 month ago
W
wb_4896Contributor I
asked in Portable speakers

Unable to (re)connect Sonos Move

We have a play bar, sonos one and move set-up in a system and the move dropped and we are unable to connect it again - 10+ hours into it already and the chat bot is worthless on this subject - any insight from the community? 

3
Corry P
1 month ago
H
HenryjamiesonContributor I
asked in Portable speakers

not skipping spotify track

Hi all - for the last few days my Sonos Roam will no longer skip Spotify tracks when I ask it (‘this action is not supported), and secondly it stopped playing sleep sounds on loop (even when I ask it to loop it, and it confirms this is done and memorised). Anyone else having the same problems and/or troubleshoot suggestions? Henry

1
Corry P
1 month ago
M
mileschTrending Lyricist I
posted in Portable speakers

Roam Stereo Pair issues

I got my Roam pair today and they sound great.  However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker.  Later I took them in and plugged them in, did not see the turning off issue while they were charging.  When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them.  Anyone else seeing this?  Any ideas?

63
Ken_Griffiths
1 month ago

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