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Get help with your Sonos Roam, and Sonos Move

1,183 Topics
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ratty

solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.

Ken_Griffiths

solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...

melvimbe

solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...

1183 Topics

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davejahnsContributor I

posted in Portable speakers

Sonos Move - gets stuck in sleep mode

loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake. Tried all of the things the app suggests to do, it just never sees it awake and ready. If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to. I see a similar discussion here on the Roam - anyone else seeing this with the Move?

3 months ago

kcheungContributor II

posted in Portable speakers

How to remove Roam from my system before return?

I recently purchased a Roam and would like to return the unit back to the retail store. Before doing so, I would like to remove it from my set up. I saw a support article about resetting it which I followed and reset the unit successfully I think its blinking green), However, is there a way to remove it from my Sonos app on my iPhone? My understanding is that the until will not be removed from my account until someone else purchases and registers the unit. But I want to see if there is any way to remove it from my app. Also, reading the instructions from the support page (https://support.sonos.com/s/article/1096?language=en_US), it claims that the steps will “delete registration information, content saved to My Sonos, and music services from a Sonos product.” But if this is the case, why am I still seeing the unit in my app as well as my account? Please advise. K

2 years ago

DMD71Contributor I

posted in Portable speakers

Sonos Roam making continuous banging sound

My new Sonos Roam has just randomly started making a continuous banging noise, all attempts to either reset the unit or turn it off have failed, there is no one available at Sonos to assist, has anyone else experienced this? Currently I have had to put it in a box wrapped in blankets to dull the noise, it sounds like a jack hammer, any advice would be greatly appreciated.

1 year ago

g_hemlockContributor I

asked in Portable speakers

BartbartContributor I

posted in Portable speakers

Aux In for Sonos Roam

Can Sonos Roam have wired audio in? I assume it can, via its USB-C port and a 3.5 audio jack to USB-C adapter. The same way as smartphones, essentially.It should just be some software business. Comments?

1 month ago

jcastContributor I

asked in Portable speakers

roam not connecting to new wifi

Moved to new house, new wifi. Settings has top 3 options (including “system” grayed out). Says “unable to connect to Sonos let’s fix it” and “use sonos roam on new network”. I’ve tried both of these options and followed the instructions. Eventually they both say: “Sonos not found. Make sure you're signed in and your mobile device is connected to the internet and on the same WiFi as Sonos.” All of that is accurate except sonos is obv not on the same wifi as my phone — that’s precisely the point I’m trying to resolve, so I don’t really understand that error message. Have spent over an hour on this and have computer science background; not sure what I’m missing here. help please, and thank you so much in advance!!

7 months ago

RudyknContributor I

posted in Portable speakers

sonos roam drops or does not even play

For some apps (Netflix, Disney plus, YouTube, etc) on my iPhone or iPad my Sonos roam when connected will play 2 seconds and then go quiet or not even play at all. What can I do to fix this?

2 years ago

PeterNYCContributor I

asked in Portable speakers

Sonos Roam isnt charging- using correct power source

Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset. I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death. I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this.

1 month ago

rysalContributor I

asked in Portable speakers

Sonos Move is visible, but doesn't play audio after inactivity

Hi Everyone,I have a Sonos Move product that I often move around off the charging base. I’ve found that if I take it off a charger, stop playing media for 45min to an hour, maybe more, when I go back into the app on my phone OR attempt to play music through the Sonos app on my computer, the app will show the music being played but the device doesn’t play. Further, full comms seem to be there with the Sonos unit as I can view the device battery, make changes, etc. I reached out through social and was connected to Sonos’ external marketing team, then my message was passed to someone in Product, but I have not heard anything further. I’ve uploaded a quick video I was going to share with the product team, but never heard back. Here’s a link to the unlisted YT video (Sorry for sounding congested, finally caught the ‘Vid).Any help insights would be appreciated.

1 year ago

satriales1Contributor I

asked in Portable speakers

Can't connect to Roam

Hello,I’ve had my Roam for about a year and it had been working well without issues. In the past couple of weeks it started to cut out whilst playing, and I had to press the back button to get it going again.As of this morning it appears to have completely reset itself, green light is flashing and the app saying I need to connect it to the Roam.I’m logged in on the app, but it cant find the device, saying Sonos not found, make sure I’m on the same WiFi etc which I am.Not really sure where to go from here. If it isn’t connected, then how does it know I’m not on the same WiFi? Doesn’t make much sense to me! I’ve gotten one step further, the app can see the Roam and prompts me to click to add the Roam to my system which I’ve done. It then says ‘Getting Roam ready’ but after about 30 seconds I still get the same message that it can’t find any Sonos products. Moderator edit - combined posts so topic is still “in need of reply”

1 year ago

CostaRicaScottyContributor I

asked in Portable speakers

Where is the POWER BUTTON ON THE ROAM

I can not find nor is there a single tradition Power Button on my Sonos Roam. Can’t find any help here either. Back to Best Buy for a Bose. Too Bad!

2 years ago

Dea16Contributor I

posted in Portable speakers

Sonos system and samsung freestyle

Hi all I have bought a Samsung freestyle to replace my TV and at this moment I still can not use it with my sons system. Here is what I have: 2 one sl, move, roar and beam. As previously in another conversation I have linked the Samsung with the roar by Bluetooth but it works 1 time every 10. And each time I have to pair again, switch off 10 times and sometimes I give up because it does not work.So the Samsung is connected to the roar but there is no sound but in the app I can pause the video (it makes no sense to me) . For the moment I can not use anymore my sonos system when I am watching Netflix or Prime. It is a pity for a system that cost me more than 1000€.Any suggestions?ThanksAndreea

2 months ago

RobbamanContributor I

asked in Portable speakers

Sonos Roam stuck in sleep or turned off

I have a Sonos Roam but it’s constantly giving us trouble. Right now I can see it in the app, but it says it’s in “Sleep Mode”, while when I press the play-button on the device itself it just starts playing.What’s more, when I hold the power button on the Roam for a few seconds, the light will turn off and in the app it’ll change to “Turned Off”. Clearly there’s some level of communication between the Roam, the servers and the app, but when I turn the roam back on, it’ll keep saying it’s turned off.That is, until I short-press the power button on the device, at which point it’ll change to “Sleep mode”. I can’t get it to become active in the app so I can control it.Anyone able to shed light on what else I can try to get this thing to work again?

9 months ago

JezzaDPContributor I

asked in Portable speakers

Can't connect MOVE to System

I’d love to say that MOVE is awesome and sounds great, but I can’t even get pass go to say this..it just will not connect...my app picks it up and sometimes goes to install and the app just drops out, or does connect, but can’t register...or wants to use some internal Move wifi, which is really strange. I was so excited to receive my MOVE, but now ready to accept I’ve been scammed and drop it in the bin. Surely after 2years of release, MOVE should just join the SONOS system I have seamlessly..but it doesn’t.Every other SONOS product I have bought, which are much older than this MOVE I got yesterday, did connect no probs….SONOS why is this so? I’ve never had many issues with SONOS, especially since moving to Fibre to the Premises broadband with 100+ mbps download and super stable network.Preferably I just want my $s back and I’ll go buy something that works, like every other product found on the market for bluetooth style speakers, and save myself stressing and seaching/reading forums t

1 year ago

SonosmarkContributor I

asked in Portable speakers

Using Move with WiFi extender

I have recently upgraded my Play 5 to a Move. The Move is situated in the same position as the Play 5 was, in the conservatory. I also have a Playbar and a Play 3. Due to network issues there is a WiFi extender in the conservatory. The extender provides exactly the same network and log in details as the main router. The Play 5 worked perfectly well in this location.My issue is that if the Move speaker connects to the extender then it disappears from the App. Do I need to alter a setting to overcome this problem? If I cannot connect via the extender then the Move will not work as intended.

3 years ago

jds992Contributor I

posted in Portable speakers

Left Roam on wireless charge all night and has flashing orange light and won't turn on

Left the Roam on wireless charge and has flashing orange light constantly (low battery) and won't turn on, it was not in use and had previously charged on this wireless charger no problem. UPDATE:Seems to be charging with cable now, seems like the wireless charger didn’t charge the device despite it working previously, the charger was in spec so no idea why it hasn’t charged by wireless but definitely something I need to look at as wireless charging is important. I used the same plug to charge the device by cable and no problem.

3 years ago

retobContributor I

asked in Portable speakers

Sonos Roam not showing system after setup

I installed a new Sonos Roam, selecting the "new system" option, since my other Sonos speakers are in a different location. My Sonos S2 app on my iPhone recognizes the Roam and I can connect it to the WLAN. At the end of the setup process, I get a message that the setup was successful and also a note that if the Roam doesn't show up immediately in "System", restart the Roam and it will appear in the "System" tab. However, restarting the Roam does nothing, it still does not appear in "System". System is grayed out in the S2 app and not clickable. I have already reset the Roam several times to factory default without any success. I always end up back in the same state.What can I do?

3 years ago

rorygoodbodyContributor I

asked in Portable speakers

Roam not visible in app

Hi, I’ve been using Sonos since 2013 with few issues but I’m having a problem with my Roam that is frustrating, unpredictable and seems to have no solution other than to wait for it to sort itself out.The Roam is visible as “offline” when it is switched off but is not visible in the S2 app when switched on. It’s clearly still connected to the network in some way as the app shows when it’s switched off (visible in the app) and it disappears when it’s switched on. It can also replay the last music that was played on it by pressing the play/pause button, and given that the current album is stored on the network it clearly still has access to the network. I have tried changing the channel, resetting the router etc. but the problem persists. I have tried on multiple devices and the same problem occurs. I am not using a mesh or range extender so this is not the issue. I’m using an ASUS RT-AC88U with no issues and strong signal throughout the house, including the rooms that I have tried the R

2 years ago

Cogf16Contributor I

asked in Portable speakers

Can you use two MOVEs together

I have a MOVE in fam room and one upstairs in a bedroom. If I want, can I have them play music together, like stereo? thanks

2 years ago

JasvansAvid Contributor I

asked in Portable speakers

Sonos Speaker actual output in (watts)

Hello Everyone Does anyone know what is the exactly output (watts) of the speaker range of Sonos Move , Sonos One , Five or ARC , if yes please share and if no why Sonos don't share this to anyone , as many other brands do that. Thanks

2 years ago

ahcl20Contributor I

asked in Portable speakers

Sonos Move disappearing on Airplay

I have 2 Sono Move speakers. One in the kitchen and one in my room. In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both. Both speakers however show up to be connected in the Sonos app. I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay. I’ve not changed anything with my home internet network. Anyone has the same problem?

1 year ago

Ingo9Contributor I

asked in Portable speakers

Sonos Roam not connecting to Wifi

My Roam will connect to Bluetooth and the app will show it as connected to BT whilst playing. it will not connect to Wifi despite several resets and setup attempts. The setup works very well until I get to the ‚connecting to Wifi‘ part. i have UniFi access points and have made changes to settings suggested by other users. Allother Sonos devices on my network work well. Assume this is a faulty device i need to return?

6 months ago

badabing7Contributor I

asked in Portable speakers

Roam does not reset

Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).

2 years ago

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