Get help with your Sonos Roam, and Sonos Move
- 769 Topics
- 4,544 Replies
Sonos move only blinks white
I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.
Is my Sonos Roam Wireless Charger Broken or Defective?
Hi, I have two Roam. They are really nice, but charging them has been a real source of frustration. I originally pre-ordered a Roam along with a Sonos wireless charger for it. All was great and I loved it. I ordered two more along with two more Sonos wireless chargers (one Roam and charger are a gift). The chargers were backordered, so they came just a few weeks ago. So here's my issue: The original Sonos wireless charger had been kinda finicky about charging the Roam after a week or two, ever since I set up the second Roam. I just attributed it to not being 100% properly lining up with the charger base. This got progressively worse then I plugged both Roam into a 24W Belkin 2 A port charging brick (one USB and one wireless charger) and things were better. When the wireless chargers that were backordered came in I plugged it in to the same charger and things seemed fine for a few weeks. Yesterday I noticed my pre-ordered Roam was low on charge and not charging. Here's what I did to tro
Massive Skipping Issues - Worst on Roam!
I’ve just added a Roam to my setup (so excited to finally have a little waterproof portable, it’s exactly what I have been missing!)However, I’ve noticed it is being extremely skippy, especially when I try and use it outside (For reference, I live in apartment that is less than 2000 square foot including the balcony, so not a huge space). But it isn’t limited to outside, that’s just where it is most obvious.My internet is 690mbps download / 205mbps upload on a Linksys Velop system with three nodes so I’m fairly confident that is strong enough ….. My setup is:Beam x 2 Play:1 surrounds on TVPlay:1 in kitchen2 x Symfonisk lamps stereo pair in the bedroomMove in study or on balcony Roam in bedroom / ensuite / balcony etcOne of the Symfonisk lamps is wired to a Velop node router so all wired Sonos are WM0, and the Move and Roam are WM1.Roam and Move both cut out A LOT on the balcony in particular, with the Roam clearly worse (cut off three times in five minutes earlier today). In addition,
Sonos Move disappearing on Airplay
I have 2 Sono Move speakers. One in the kitchen and one in my room. In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both. Both speakers however show up to be connected in the Sonos app. I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay. I’ve not changed anything with my home internet network. Anyone has the same problem?
Sonos Roam Bluetooth Issues
Trying to use Sonos Roam via Bluetooth is a nightmare. The initial connection is complicated. The speaker doesn't know if it should be in pairing mode, or turn itself off. Once connected, keeping it connected is a circus. It will work for a minute and then cut out. Sometimes pushing the play button on the speaker will wake it up. Sometime pushing play on whatever app is playing music will wake it up. Sometime pushing the power button on the speaker will wake it up. SOMETIMES the phone says it's connected to the speaker, music is playing, but no sound is coming from the speaker. Apps in use were Spotify and Pandora. Also connected to the phone was a Whoop. Unless there's any good ideas here, I'm thinking of returning it and just stick with my old Wonderboom.
Roam "offline" and won't reconnect
Help with Roam, please.I have 2 Roams. One white and one black. The white Roam is working fine. However for the past couple days the black Roam has been appearing as "offline" on my Sonos app and I cannot reconnect it to my system. Furthermore, when I try to use the "Find my device" feature in the Sonos App to try to repair the connection, the App says that I need to update my App, which is not true as I have the latest update and my App is set to automatically update anyway. When I try to update the App manually, the Sonos app freezes. The App issue and the Roam issue may be two separate issues but they are definitely related in so much as I can't even begin to re-connect my black Roam because the "find my device" function is frozen at the "update your App" stage. The black Roam is fully charged and works on Bluetooth.Wi-fi signal quality is not an issue either because I have tested the white Roam next to the black Roam and it works fine. I moved the black Roam next to the wi-fi rou
SONOS Move not connecting via AirPlay
Hello team, I was trying to use my SONOS Move via airplay through my Ipad and Iphone and it’s not working, it keeps saying connecting and then says connection failed. Tried to restart it, restarted my phone and ipad and it is still not working. Any ideas on how to proceed on this one? Since the Sonos App 2 doesn’t allow the option to hard reset the device I don’t know how to proceed.I am using the Apple Music app, it works on Spotify, but I don’t use that app. Please provide any help over here and I will be thankful for a lifetime :)
Move - Not Charging
I bought a Move over the weekend. I charged it to full and then used it for a couple of hours. I turned it off when I was done. I went to use it this morning and it was dead. I placed it on the charger and it lit up like it was charging, but it doesn’t seem to be charging. I tried I tried the dock for several hours and using the USB-C option for a couple hours and it still doesn’t turn on. Tried both options in multiple outlets. I get the little charging light anytime I move or unplug it. It’s listed as “offline” in the app, so I can’t go in and mess with any of the settings. I don’t think I can reset it because it won’t even turn on. Anyone else run into this and able to fix it or is it a hardware problem (i.e., a dud)?
Sonos Roam WiFi while travelling
Hi,I’m enjoying using the Roam when travelling. Although the Bluetooth feature is convenient, when I finally get to my destination I want to connect the Roam to the wireless network that I set up in my hotel room. Otherwise it needs to be tethered to my phone. Do I have to do a factory reset in order to achieve this? It would be great if there could be a quick way to connect to networks while travelling.
Macbook Pro connected to Roam but won't play any audio
Hi there,I have a mid-2014 macbook pro + macOS 11.0.1 and I’m able to connect to my sonos roam via bluetooth but for some reason it won’t play anything, or more like I can’t select it as the sound output. It’s not greyed out but nothing happens when I click it. I tried using the roam with a mid-2015 macbook + same OS and it worked fine, same with my iphone and projector. My mid-2014 macbook works fine with other bluetooth devices (airpods, urbanears headphone, wonderboom speaker, JBL headphone) so I’m not sure what the issue is. I’ve tried restarting my laptop and resetting the bluetooth module, but nothing worked. It looks like it might be a mac issue more than an issue with the roam, but they both work fine with other devices so I’m super confused. Any help is highly appreciated! Thanks!
Airplay stops working on my sonos roam after one or 2 seconds
I bought a Sonos Roam. When I start playing via Airplay the speaker is mute after one or 2 seconds. Then it doesn't work. The issue occurs when I stream from iPhone, iPad or Mac mini. My router is Linksys E3200. When I stream from iPhone or iPad to Apple TV everything is fine, but I cannot stream to Sonos speaker. All operating systems and Sonos firmware are up to date. I can play via Bluetooth but I would prefer airplay, which is more convenient to use. Any suggestions or tips?Mike
Cannot turn Roam on
Hi, my Roam has been working fine for the past few days, but I cannot seem to turn it on anymore. I’m using an Apple 20W USB-C charging brick to charge, but all that seems to happen is when I plug it in, the orange light glows for 10 seconds and then it fades away. Following the reset process doesn’t seem to do anything either. Any ideas as to what my problem might be?
Roam going offline
HiI have recently bought a One SL speaker, and 2 Roam speakers. I managed to set up the One SL and 1 of the Roam speakers with no noticable problems. The other Roam speaker however:Keeps going offline after it has been online (and being used) for a couple of minutes I have tried resetting it a couple of times (i.e. long hold on power button, then restart with finger on ‘Play/Pause’ button), but I still have the same problem. Each time I have reset it, a message comes up saying that it is not registered, and each time I register it. I don’t know if that is relevant.Any suggestions?CheersNeil
Sonos Move wont power on
I’ve been through the factory reset and hard reset protocols and I can’t get it to turn on. I have both the charging base and a USB-C charger and have tried multiple configurations of charging and button push-and-hold, all to no avail. This happened once before and eventually I found a fix online but as of now I cant get anything to work. I’m going to try Sonos support as well but as we’re going into the weekend I figured turning to the Forum might be my best bet. Really want to have it working again before Memorial Day (Monday) here in the US. Has anyone had a similar experience and found a fix?
Sonos Roam not turning on anymore
Hello everyone. I’m having an issue with my Sonos Roam. Since yesterday, the Roam is no longer charging when put on its own - original - wireless charger, with the original Sonos plug. There are no leds turning on. I tried with a USB-C cable and, in this case, I can see the solid orange led that indicates the battery is charging. The problem is that the led stays solid orange forever. I can’t turn the Roam on, no way to do it. If I plug off the cable, it turns off, but there’s no way to turn on the speaker itself again.I never see flashing orange light, neither white one. Only solid orange when the speaker is plugged in with the USB-C cable. I really don’t know what to do, do you have an idea?
sonos roam bluetooth cuts out
The music cuts out for a second every 30 seconds or so when playing music via Bluetooth on my roam. I love the sound of this speaker but seems to have various connection issues and this is the latest. I just want to feel confident that I can play music on it without fault and at the moment this isn’t the case. I set it up in the lounge on Xmas day for guests and we had to switch it off due to patchy playback. Any suggestions on how to fix Bluetooth connectivity would be much appreciated. If I can’t resolve this issue I’m considering returning to richer sounds but really want to make it work if possible.
Wireless Range Extender message mesh network
Hi, I’m hoping someone can help me with my issue.I have a Play 5, 2 One SLs, a Play 1, and a Move which were all working well with my Netgear Orbi Mesh network. Unfortunately, the Orbi died and I replaced it with an Asus Zen Wifi CT8 mesh router. I have the Play 5 directly wired to the router. Of course, the Move is connected via Wifi. All of the speakers appear in the app and function, but whenever I try to group the Move with another speaker, I get a pop-up saying:“Wireless range extender. Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won’t be able to play music in that group. To ensure playback in all grouped rooms, you’ll need to permanently wire a Sonos product to the router.”Of course, I already have Sonos permanently connected to the router, and all of the speakers show WM:0 (except Move), indicating they’re using the SonosNet dedicated mesh system. I don’t have a range extender.The Move will function fine i
sonos roam not responding
I have had the Sonos roam since release date and when I opened I was able to use it once. Since then the roam doesn’t respond to any of the trouble shooting. When I plug into the power the light is a constant red and when I unplug the light flashes red. When I try to reset, power off or on, connect to a device or follow any of the trouble shooting on the app the roam doesn’t make any noise and the light never changes. Any tips? thank you
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