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iJonathan
Contributor I
June 11, 2020

Sonos Move (S2) can't connect to 5 ghz network

My Sonos Move was able to connect to 5 ghz wifi before updating software to be compatible with S2.

After updating to S2, it can only detect/connect to 2.4 ghz wifi. (All my other device connected to my 5 ghz wifi just fine)

Anybody experiencing the same issue/find the solution? or is it perhaps just an S2 bugs.

What I’ve done so far:

Reset + Reinstall sonos S2 app

Reset Sonos Move

Restart Router

 

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    22 replies

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    Airgetlam
    Airgetlam
    January 10, 2021

    I’ve had my fair share of being called out on what I thought were clear statements, which, upon reflection, I could see as being misunderstood. All the information was there, it just could have been misinterpreted by those who were skimming ;)

    Bruce
      Corry P
      Corry P
      Sonos Staff
      February 11, 2021

      There’s lots of good advice here (thank you, contributors), but one important piece is missing:

      To connect Sonos to a WiFi network (2.4 GHz or 5Ghz), the device running the Sonos app must be connected to the same network and frequency band. That is, to add a Move (or other 5GHz capable Sonos device) to the 5GHz band, your smartphone or tablet must be connected to the same 5GHz band. The same applies to 2.4GHz.

      Combined bands are not recommended due to band steering - your router identifies that your Sonos device has a 5GHz radio and steers it towards that band as it’s less congested, not realising that Sonos reserves the use of 5GHz for Home Theatre and stereo pair bonding.

      On newer Sonos models, you can connect them to 5GHz as long as the speaker is not bonded to another. 5GHz compatible Sonos devices are listed on our Sonos system requirements page, and at the time of posting this, these are:

      • One (Gen 2)
      • One SL
      • Port
      • Five
      • Sub (Gen 3)
      • Move

      Note that Arc, Amp and Beam are not listed as they’re Home Theatre products and will likely need their 5GHz radio for satellite speakers.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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