Sonos Move (S2) can't connect to 5 ghz network

Thank you for the diagnostic @iJonathan 

I believe that there is a problem with your network because we are seeing two networks that your Move is associated with which is not allowing the speaker to connect to the 5G. I think it might be best that you get in touch with our support team via telephone or email as we want to get more hands-on with this issue. 

@David C that is quite strange, because it was able to connect just fine to that network before. 

@stevecurran13 I was thinking the latest update forcing sonos move to connect to 2.4 ghz, but as @John B mention. It probably something to do with my move, or some random bug happenning between my network and sonos move.

Helpful thread because I’m having similar issues with S2 and finding a wifi network.  Makes me think I’m not crazy. I can’t find a wifi network since changing routers and upgrading to S2.

I have 3 Sonos One, 2 Play: 5 (gen 2), I recently added a Boost, and I upgraded my mesh network to Nest (Google) Wifi.  Before upgrading to Nest Wifi, S2 still had the same issues finding a wifi network.  Super frustrating for someone with some fundamental network skills, and someone who has had to jump through the “change router” hoops on S1.  I feel like I’ve tried everything to connect on S2.  Not even close to solving the issue. I’ll call support, but wanted to share my frustration with Sonos. 

Same issues -  

Deze,

I experience the same issues. 
Move is able to Connect to 2.4ghz network but not a 5ghz network. 5ghz network does not appear in the list of networks using Sonos app as explained above. 
Also, when streaming from Qobuz in “high” resolution  flac 44.1 kHz 16 bits the system experiences glitches. This is not due to network configuration because another network streamer (edge now) operating the same source does not experience the same issues. 
Also operating the same Sonos devices (connect, play3, move all grouped in one zone) using roon works a lot better. Sonos connect is Ethernet wired, play 3 on wm0 and move is on 2.4ghz wireless network. 

Kind regards
 

Hi All. I was having similar issues with the Sonos Move. I have a EERO mesh combined with Verizon router. I though the EERO or router were the issue, and the Bridge configuration set up to use the EERO. It turns out the Sonos Move presents two options for communication with Alexa. One is the speaker and the other one is the Sonos Wifi. I switch, within the Alexa app, between the Sonos configuration from the Speaker to the Sonos WiFi symbol and voila!! Fix the Alexa/Sonos Move disconnection. Hope it helps. 

Following - Same issue with Sonos S2/One/5G. SONOS doesn’t “see” my 5G wifi network and will not connect manually using ethernet.

The Move may switch networks/bands automatically as it powers on from a fully powered off state. That’s providing the 2.4Ghz & 5Ghz networks are in use or previously used and showing in ‘Settings/System/Network/Manage Networks’ area of the App. If not there, then add it as briefly mentioned below:

Add Wireless Networks to Sonos Move

1. Connect your mobile controller device to the new WiFi network. (Perhaps ensure any previous network is not accessible by disabling its beacon temporarily)

2. Open the Sonos App and wait whilst it searches for your current Sonos system.

   When the app shows “Unable to connect to Sonos” ... tap the  ‘Learn More’ link

3. Tap the ‘Changed Router or WiFi Settings’ button and select the ‘1 product option’.

   Follow the instructions to connect the Sonos Move to the new WiFi network.

Note: The Sonos Move can remember the credentials for upto 16 wireless networks.

Just an addendum to the Note listed by Ken. It’s not as clearly stated as it could be, but it is only the Sonos Move that can remember up to 16 networks, not all Sonos products. 

Thanks Bruce.👍 I will alter my post to reflect that, in case someone else stumbles upon the post in a future search of the forum.