Contributor I

Sonos Move (S2) can't connect to 5 ghz network

22 replies
7078 views

My Sonos Move was able to connect to 5 ghz wifi before updating software to be compatible with S2.

After updating to S2, it can only detect/connect to 2.4 ghz wifi. (All my other device connected to my 5 ghz wifi just fine)

Anybody experiencing the same issue/find the solution? or is it perhaps just an S2 bugs.

What I’ve done so far:

Reset + Reinstall sonos S2 app

Reset Sonos Move

Restart Router

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A

Anonymous

Hello @iJonathan and welcome to the Sonos Community.

I would like to ask for you to send us a diagnostic and reply back with the confirmation number. I also would like to know the type of router that you have as well as your ISP.

I

iJonathanAuthor

Contributor I

Hi @David C ,

Diagnostic confirmation number is 2123440160

Routher: Huawei b525s 65a

ISP: Vodafone NZ

A

Anonymous

Thank you for the diagnostic @iJonathan

I see from the report that the Move doesn't have the wifi credentials of the 5g network. I would like for you to go onto the Sonos app and click on Settings > System > Network > Wireless Setup. Let me know if you see the 5g network showing as an option to pick. Please send another diagnostic afterwards so we can see if that shows on our end.

I

iJonathanAuthor

Contributor I

Hi @David C ,

Yes, unfortunately its unable to detect my 5GHZ network at all, while my other device connected perfectly.

I go to wireless set up on the app, and this all i’ve got