Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,206 Topics
  • 6,764 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1206 Topics

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Neil HarrisContributor I
asked in Portable speakers

Roam going offline

HiI have recently bought a One SL speaker, and 2 Roam speakers. I managed to set up the One SL and 1 of the Roam speakers with no noticable problems. The other Roam speaker however:Keeps going offline after it has been online (and being used) for a couple of minutes I have tried resetting it a couple of times (i.e. long hold on power button, then restart with finger on ‘Play/Pause’ button), but I still have the same problem. Each time I have reset it, a message comes up saying that it is not registered, and each time I register it. I don’t know if that is relevant.Any suggestions?CheersNeil

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K
2 years ago
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Jeff.W.Contributor I
posted in Portable speakers

Sonos Roam bluetooth always Drops!

See many similar post but none are real solutions.What needs to be done to have sonos roam to be reliable and functional at least onceBluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background.  Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.I am using the bluetooth for my PC - Intel NUC Phantom Canyon.I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .

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C
1 year ago
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Angela dBContributor I
asked in Portable speakers

sonos roam not responding

I have had the Sonos roam since release date and when I opened I was able to use it once. Since then the roam doesn’t respond to any of the trouble shooting. When I plug into the power the light is a constant red and when I unplug the light flashes red. When I try to reset, power off or on, connect to a device or follow any of the trouble shooting on the app the roam doesn’t make any noise and the light never changes. Any tips? thank you

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Airgetlam
2 years ago
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ThomasVandrommeContributor I
asked in Portable speakers

Unable to group multiple speakers and play all the same music

Hi,I’m starting to getting really desperate here.I have a house full of sonos speakers, mainly Play:1 and One’s. For example you have the living room with a stereo pair of Play:1’s, on my desk there are 2 One’s in stereopair, and in the kitchen there is a Play:3. Every Sonosproduct I have is wireless connected, and connected to a professional Wifi-system. That last part is my actual job. I install professional wifinetworks. But to be honest, I never experienced that much issues with sonos, at any client, with the same wifi-hardware. Everything is Ubiquiti Unifi. I can garantee that every speakers has its own access point withing max 3-4 metres, and the connection is perfect. The problem I have is that some speakers suddenly start, and stop playing. I haven’t been able to have them all play the same playlist. Sometimes it works to combine living room and kitchen. When I group more then 2 groups it never works. Very frustrating. So after half a year of trial and error, I can honestly say

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Corry P
2 years ago
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esroshContributor I
asked in Portable speakers

sonos roam connected via bluetooth but not playing music - music still comes out of my phone/computer

just bought roam..i did the setup downloaded the app and connected to my phone via BT however even though it shows connected on my phone (apple 12pro)  and PC (macbook air) I don’t hear the sound from the Sonos Roam but i hear it from the phone and the PC as if it were not connected..Also I still don’t understand how wifi connectivity works if there is a tutorial i would appreciate it..

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Airgetlam
2 years ago
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jonobaileyContributor I
asked in Portable speakers

Spotify not connecting to Roam with either BT or Wifi?

Seriously I am about to throw this Roam through a window!I have had UE, JBL, EV and other BT speakers and devices as well as WIFI audio streaming - this is the first time I have experienced this issue on anything.The android phone is connected. I can play from the SONOS app ok ( so it works), but the app doesn’t support spotify podcasts - so I have to play from the spotify app.Spotify shows the roam greyed out - “can’t play this right now”Even when the android phone is connected via BT ( and this is verified in the settings, and the roam chime plays to say it’s connected), spotify says it’s connected and says it’s playing ( counter is going) - no sound comes out of the roam and the volume is up.The issue occurs inconsistently, as in 90% of the time and occasionally with no logical reason works for a while- reinstalling the apps does not work to solve this at all. Thoughts before I send this back and recommend everyone buys something other than SONOS?

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Corry P
2 years ago
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ninja2Avid Contributor III
asked in Portable speakers

Roam randomly offline, then reappears online many hours later (sometimes)

I’ve been using my Roam for may weeks now but every so often I find it offline, and then I can’t access it at all. If I leave it for several / many hours it might suddenly appear online.The problem seems to happen most after I put it to sleep, or power it off or leave it off the charger long enough for it to put itself to sleep. Then next time I want to use it, push the power button, LEDs come on … but it stays offline !If I leave it on the charger and as a member of a group (i.e. it never let it go to sleep) it will work for many days without hassle, but occasionally I still find it offline (but much less often).It’s very odd that the only solution to get it back online (after powering on and LEDs on) is to leave it for several / many hours … and then it will suddenly, unpredictably appear online.I would appreciate some pointers, it’s starting to annoy me !TIA

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Corry P
2 years ago
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WeetangContributor I
asked in Portable speakers

Create S2 system for Roam but keep S1 system with S1 and S2 compatible items

I have just bought a Roam (not realising initially it required S2). I have an S1 system with a mixture of S1 and S2 compatible products. I want to leave that as it is and set up a separate S2 system with just the Roam. Is there a simple way of doing this?

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Ken_Griffiths
1 year ago
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RgraffContributor I
asked in Portable speakers

Roam blinking orange

Got my Roam a few weeks ago, connected to my system and played a few songs to test it out.  Came back to it and it’s now missing from the app. The light is blinking orange when not charging and solid orange when charging.  one of the help articles instructed me to do a factory reset which starts by unplugging and press/hold the rear button until I hear a chime. But I never hear a chime and it never turns off.  I can’t get the rear button to do anything and thus can’t reconnect it.  ideas? -    

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Airgetlam
2 years ago
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mpa4470Contributor I
asked in Portable speakers

Stereo pairing Roam with Roam SL

Hi, I have recently added a Roam to my Roam SL. Tried every way to stereo pair them but the app will just not recognise them as a pair. If I try Airplay from my iPhone I can get one or the other to work but not both at the same time.The Sonos website suggests to name them name them in different rooms. I can name the Roam but not the Roam SL.Am used to Apple products that just work. Can anyone help?

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jgatie
6 months ago
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Alan-BTrending Lyricist I
asked in Portable speakers

Roam and Android 7

I am thinking of buying a Roam and wondering if I will have any problems as my phone is Android 7.Currently I have a Play:5 and two Play:1s controlled from my Android 7 phone and Windows 10 PC.  The S2 app on the phone works fine.  The only annoyance is the orange dot and the message “The OS on this device is no longer supported”.If I understand the S2 app limitations correctly I think I may have to add the Roam manually on the phone and/or the PC.  Other than that will a Roam work with my set up?Alan

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106rallye
3 years ago
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User530366Contributor I
posted in Portable speakers

Roam Control Buttons Stop Working

I’ve had the Roam for a week now and this has happened three time - the four top controls (play/pause, volume up & down, mic on/off) all don’t do anything after the device comes out of standby. No action, no LED changes, no audio cues indicating recognition of the press.All devices and controllers are up to date. Play/pause, volume, mic on/off all respond via the app. I’ve repeatedly checked the settings to verify that the control setting (System → device → Touch Controls) is enabled. When in the failed state, toggling the Touch Controls or Status Light settings does nothing. When the unit is working properly, those settings take effect immediately. The device has been at 50%+ battery charge. A full reset (which requires using the play/pause button) after the first occurrence did not fix the problem - it cleared on its own overnight while connected to a USB charger. I left it on the wireless charger overnight during the second occurrence, it was still unresponsive the next day. C

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L
2 years ago
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OzissContributor I
asked in Portable speakers

using Sonos 1SL & Roam SL together?

Hi and thanks I’m advance for any assistance.  I have a Sonos 1SL and want the new Dual SL to use as a second speaker. Will that work please? thanks in advance. 

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O
11 months ago
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VeryTiredContributor I
posted in Portable speakers

Sonos Roam set up without WiFi

Hi there I recently purchased a Sonos Roam cause it falsely advertises it works on bluetooth. Of course that is only true you have access to Wifi to set it up. Mightily PIssed OFF as I'd bought it for ROAMing  around the world. anyone been able to set up a Roam without access to a wifi network? any hacks? Is it just a waste of money

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buzz
4 months ago
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Mike RundleContributor I
asked in Portable speakers

Pairing a second device with Sonos Roam

I listen to music on my Samsung phone and my iPad.  With my old JBL speaker I could easily switch between the two and it also allowed multiple other devices which it stored in the register.  The Roam appears not to allow this and unless I remove the Roam from my phone’s Bluetooth register, it will not pair with my iPad - also vice versa.  If this an issue that can’t be resolved and I have to pair each device afresh each time, the Roam is going back to the store.  A pity as it’s a lovely bit of kit, but can’t be arsed with all the faff if it doesn’t allow itself to be stored on multiple devices. any help gratefully received - thanks

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M
2 years ago
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harrysonContributor I
asked in Portable speakers

Update Error

Just bought a Move, going through the set up it tells me an update is required. Update keeps failing and I get error code 1013 suggesting I move the Move closer to the internet hub. They are sat right next to each other, couldn’t get any closer and yet I still get the error?

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W
10 months ago
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daveacContributor II
asked in Portable speakers

Sonos:Move won't connect

I’ve had universally good experiences of SONOS...up until now.  I’ve just bought a Move and I cannot get it to connect.  There are other threads that hint at this but none of the workarounds seem to work. I go to add the speaker in the iOS app, it recognises it, goes through the setup and then tells me I will need to connect via iOS accessory setup.  There is a button in the app that says “Go to accessory setup” which doesn’t work.  Others have posted a workaround - minimise the app, go to ios settings, wifi, and select the Move - this starts but ultimately produces an error and fails.  I have tried my iphone and ipad.  My wife’s ipad is still on iOS 14.2 and gets further through this workaround than my phone or ipad but still ends in an error.I’ve spoken twice to technical support and couldn’t get any further than the advice to try and find a friend or neighbour to borrow an Android phone from for a couple of minutes to set up the speaker with!This seems to be a known issue with sonos

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M
3 years ago
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Chadg6Contributor I
asked in Portable speakers

Need help troubleshooting Sonos Move downgrade to S1

I have tried to downgrade my Sonos Move to s1 multiple times.  I follow the instructions on S2 to downgrade a product. The S2 app initially finds the Sonos moves and connects to it and then asks for permission to connect to Sonos moves temporary Wi-Fi network. I provide permission and then I get a notification that the app is unable to find Sonos move and suggest that I connected directly to my router via internet cable and try again (and the Sonos move does not have an Ethernet port). Very frustrating. 

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D
8 days ago
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acpyContributor I
asked in Portable speakers

sonos roam wont turn on

I have recently purchased a Sonos Roam as my first Sonos purchase, i was impressed with the quality of the sound coming out of this little guy. However each time it runs out of battery, I have difficulties in turning it back on/waking it up even though I have put it back on charge for at least 2 hours before attempting to power it up. I have installed the latest update for the software, Had anyone experiencing the same problem? As this is now turning into a massive disappointment for the product, what good is it to have a good sound but cannot be turned on!   

4
A
2 years ago
G
GaryBosomworthContributor I
asked in Portable speakers

Sonos Roam connect to Bluetooth

I am having trouble connecting via Bluetooth to my phoneWhen pressing and holding the power button the Roam switches itself off before the blue flashing light appearsHas anyone got any tips on how to do this I have followed the online instructions

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Airgetlam
2 years ago
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Mcq65Contributor I
asked in Portable speakers

Roam shows bluetooth connection, but get no sound from the speaker

Playing music on my Roam is a very frustrating hit and miss thing. Sometimes it works, but more often it doesn’t. Never had this problem with JBL bluetooth speakers. It works great on wi-fi, but not when travelling. It shows the connection on my phone and music is playing, but no sound comes out of speaker. I have turned off speaker and un paired and re paired in many different instances and still no go. I can’t figure out what I do differently when the music actually plays. I am using this only when not in my home with the wi fi connection. Anyone have similar issues? Have any fixes?

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Corry P
8 months ago
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seakiwisContributor I
posted in Portable speakers

MY SONOS ROAM IS BLARING WHITE NOISE RIGHT NOW!!!!!

It wont turn off! It wont stop playing the loudest noise ever out of it. I’m going to throw it in the pool and get a refund this is insane. HOW AM I SUPPOSED TO STOP THIS???

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Airgetlam
29 days ago
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TomMurrayContributor I
posted in Portable speakers

Sonos Roam won't wireless charge

My Roam charges fine with a cable but when I put it on my charging dock it [edit: The Roam] just shows a red light and won't charge. Charging pad details in image below. Is there a compatibility issue?  

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J
3 years ago
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YarsWarsContributor I
asked in Portable speakers

Stuttering Airplay playback.

I have a Sonos Roam speaker. And when I wake they’re up from sleep mode, my airplay stutters. I have to reboot the audio speaker. I tried to transfer from iPhone, Apple TV, MacBook Pro the result is the same. With such lags, the speaker normally plays music from the streams built into the system and Bluetooth.

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Airgetlam
5 months ago
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mopaintContributor I
asked in Portable speakers

Using Sonos speakers for a PA system at a meeting with microphone

I have two Sonos Roam speakers can I use a wifi or bluetooth microphone and set them up as a PA for a meeting?

3
M
9 months ago
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