Get help with your Sonos Roam, and Sonos Move
- 781 Topics
- 4,587 Replies
SONOS Move Remembers Old Network After Factory Reset
The problem is my Move remembers an old WiFi network and attempts to reconnect to it despite having a factory reset done. Is there a way to ABSOLUTELY wipe everything out of the Move? The “factory reset” really isn’t.Here are the details:I have a SONOS Arc, Sub, Amp, Move, and a couple of wall mounted speakers. The Arc, Sub, and Amp are all connected through Ethernet. The Move is of course wirelessly connected.I recently had an Asus router fail. When the router failed, I replaced it with a Unifi Dream Machine SE. This gave me the ability to create separate virtual networks for family, friends, work, and IoT devices so I could properly isolate networks with IoT devices that phone home to unknown places from the other networks. Once the new router was up and running, I temporarily connected everything to the the same same network. This required a factory reset of the Move since the old WiFi network no longer existed. The app found the Move, and the new WiFi network (We’ll call i
Sonos Move AirPlay Error
When trying to AirPlay from iMac 17-inch, Late 2006 running Mac OS X Lion 10.7.5 (11G63) I’m getting an error: An error occurred while connecting to the AirPlay device “Move”. An unknown error occurred (20). iTunes version 188.8.131.52At the same time, airplaying to Beam with 2 Play:1s works fine. Any ideas?Thank you.
New Roam not showing in system
I just purchased the Roam and have been trying for a few hours to connect it to the Sonos app on my phone. I received a message stating that setup was successful, but it may not show up in system and to follow certain steps if that happens. Will it is not showing and I've tried following the instructions and even resetting all items, multiple times. When looking at my wifi it shows it's connected, but not in the Sonos app. Any advice would be much appreciated, otherwise I guess I'll be returning. Btw - I'm using an Android phone with the latest Sonos app and have the Xfinity router.
Roam Setup Work Around
Until my replacement for my incompatible Connect arrives from Backorder, I did not want to disrupt my complicated but working Sonos home system in order to install the required Sonos S2 app for my new Roam. Instead, I created a new account with a different email address and on a different Wifi network. I was surprised that the Roam could be the only Room on the account. I had originally thought that I needed to have one additional Sonos S2 compatible speaker. To set up the account, Roam had to be powered on. This arrangement gives me a working Roam, with all of the music services available on my house system. When my Connect replacement arrives, I will probably set up the house system on the Sonos S2 app, allowing for the Roam to be one of the rooms in the house system. In the meantime, I have avoided the nightmare scenarios that have been discussed by the Community. Oh, did I mention that I avoided disrupting my wife's listening experience of her favorite music service, Hearts of Spa
Using Roam for ThinkPad speaker
I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop.The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move was on and in Bluetooth mode, it connected automatically.On the other hand, the Roam disconnects every time the laptop goes into standby, so I have to manually re-connect through the Windows 10 settings interface several times a day.I haven’t found settings I can tweak to fix the issue either in Windows or the Roam….I’d appreciate any thoughts on solutions to get the Roam to connect automatically via bluetooth as the default speaker just as the Move would. Thanks!
Can a Boost be mounted both Horizontally and Vertically?
Hello A Boost has a mounting keyhole screw slot on its base so it can be (vertically) mounted on a wall. I assume it can also sit flat on a desk or shelf (horizontal). Is either type of mounting position better than the other. I would like to mount my Boost upside down (horizontal) at the top of a garden door opening, to improve reception on my Move, when in the garden. Am I ok or am I missing something. BillMR
Want to continue using S1 App with purchase of Roam or Move device
Hi AllStruggled to find the answer from other threads so thought I would ask the question here. I will get to the point. I have a mixture of new and old Sonos equipment and to do this day continue to use the S1 app as I am not ready to let go of my Play 5 gen1. I have a Play 1, Sonos one and PlayBar. All devices work great on S1. I am looking to purchase either 2 roams or 1 move but as these are new devices I am guessing they only work on S2. Is there any way I can continue to use these products on S1? I qualify for the 30% discount because of the Play 5 however I don’t intend to return it but still want to use the discount to get either the roam 2x package or the 1 move. Will I still be able to do this, I am under no obligation to return the old device to get the discount am I?Many Thanks
Roam connecting to a system running Sonosnet with a Turntable problems
Hello All,I run a couple of Sonos Fives, a couple of Ones, a Sub Gen 3 and I run a turntable into one of the Fives. I had initially had WiFi issues so I bought a boost to run ethernet and then the mesh of the speakers. Been working perfectly.So, I thought I would buy a roam so I could throw a vinyl record on, then carry it to the laundry, garden etc and keep listening. I was sooo disappointed to realise initially that Roam and Move can’t connect to my Sonnet which seems ridiculous. Sonos have their own mesh system then release a speaker that can't connect to it so, I connected it to the Wifi.Now - if I play a record the entire system works beautifully except, the roam can’t keep a stream going for more than a few seconds so basically, unusable in that manner.Any thoughts at all?Thanks guys, Robin
Added Sonos Roam to system, now I have a volume control bug
Ever since adding the Roam to my sister I have been running into the bug in the linked video. I have two systems and they are both doing it - one system is airplay compatible and the other isn’t. Video: https://imgur.com/gallery/Yxhe0iS Is this a known issue? Can I report a bug somewhere?
Problems everytime I try to connect Sonos Move
I’ve never experienced so many problems with a pair of speakers. There has never been ONE time I’ve tried to use these speakers that I have not run into connectivity issues taking less than 20 minutes to resolve. Every other device in my home stays connected so it is NOT my router. Does anyone else have these issues? If I could return the speakers I would but it’s far too late and they were a gift. At almost $1000 for a pair you’d think these type of issues would have been resolved long ago. Very frustrating.
Should I get a Boost or a Move?
I live an three-room flat, with two rooms towards the street where I spend most of my daytime, and kitchen and bedroom are towards the yard of the house. This is an old brick house from early 1900s and the walls in the middle of the the flat are thick.In my study I have two Play:3, a Port and a Sub, and the latter is connected to my WiFi router. In my living room, I have two Sonos Five. (So this is an S2 network.) I used to have my to Play:1s in the bedroom, but this has not been working very well. Not really surprising given the distance to the rest of the devices. (It’s the same for the phone. I does not get my regular WiFi in that room.)Right now I have moved the Play:1s to the kitchen which is directly from the opening in that thick wall and closer to the study. As I test, I tried the Port in the bedroom and that seemed to worked. The idea is that the to Play:1s can help to route the signal to whatever is in the bedroom.One idea is to get a Move to have in the bedroom or in the kit
My Sonos Roam keeps loosing my Eero wi-fi network
I have a Sonos Roam and an Eero wi-fi network. My Roam keeps losing the network every three or four days. I’ve been reading and it sounds like Sonos and mesh networks don’t play togehter. I’m not sure what my options are. The Boost doesn’t work with portable devices, and setting my Eero into bridge mode also doesn’t seem like an option. I can no longer return my Sonos Roam. Do I have any other options?
defective product and defective customer support
Can anyone help please? I have two Sonos roams and two of the charging stations. Neither of the roams will charge and the stations are clearly of no use to me now because the roams don’t work. sonos refuse to refund me for the defective products and won’t refund me for the charging stations because they aren’t broken. any suggestions? thank you
Assigning Sub Mini to Sonos Move?
I have Sonos on my outdoor patio, but not inside. I bought a Sonos Move and Sub Mini to bring the outdoor sounds inside, when necessary. However, I would like to be able to play JUST the Sonos Move and Sub Mini INDOOR, but I don’t get the option to “assign” the Sub Mini to the Sonos Move. Is there a sub that WILL pair with the Move, so that only those speakers are playing inside, and not have music playing on the patio at the same time?
I really should have looked in here before I purchased the Roam
Hi there,Longstanding Sonos user having purchased his first ZP90 way back in 2010 ending up shortly thereafter with 3 of them in total before adding what was then called the S5, followed by Play 3, Play 1 and since adding a Move and just last week purchasing a Roam for use mainly as a portable speaker outside of the house.I do recall being disappointed over the S1/S2 split and furore that surrounded it but I have mostly been satisfied with my Sonos despite losing some features over the years.My system is obviously held at S1 level as it would cost in excess of £2,300 to upgrade to S2 and as I don’t have that kind of disposable income these days I have no option but to forego any new features and hold my system as is.Annoying then that the S1 app keeps throwing up a banner at the top of the screen telling me the Sonos S2 app is now available and asking if I want to check compatibility. I’ve lost count of the number ot times I have declined but still the banner pops up - is there any way
S2 Controllers See Roam SL but Cannot Adjust Volume Intermittently
I have three iOS based controllers and they intermittently lose visibility to the Roam or will sometimes see the Roam but you are unable to adjust the volume. There’s no pattern I can discern - one day it’s one controller, some days two but rarely will all three controllers lose visibility to the Rroam. After connecting with the working controller the other one/two controllers will mysteriously regain visibility to the Roam. All of the devices are within a 15 foot radius without any intervening walls. In addition sometimes simply rebooting the Roam resolves the issue, however this is getting annoying. I submitted a diagnostic report #591028388, however right now the controllers at home both see the Roam. Should I wait until the controllers lose visibility to the Roam and submit another report? Is there a diagnostic tool for the controllers to see what state they are in when they can’t see the Roam? Grasping at straws here!
sonos roam wont register
I am having trouble getting this working on my network. It keeps coming up saying not registered and when I go through the process it comes back saying contact customer support. I have tried the trouble shooting but nothing. before I return it has annoying got any ideas that might help. I have reset it , turned off the whole system , rebooted my router but nothing. thanks very much
Sonos Roam - SET UP SUCKS!
I’m a bit frustrated once again with Sonos. The setting up process for nearly every device is completely annoying. Well, the Sonos “ROAM” is the worst one yet. I bought this product for nearly $200 on the road hoping to have great sound while in my hotel room… which will be another two weeks. Got back to the hotel and come to find I CAN’T use this Bluetooth out the box. Sonos wants you to hook it up to your “private” network AT HOME. I’m not at home. I SHOULD be able to use this out of the box with blue tooth connection. It a total scam to advertise the way you do. The box should say - “can be bluetooth once connected to your home network”. I then would have saved my money.This type of run around is SO unnecessary. I’m once again SUPER frustrated at the companies policy to use what I should clearly own. The reality is, I don’t own this product until I connect back home 2,000 miles away. Any help here?
Authorise Multiple SSID for Move & Roam
As the topic title suggests, can I authorise multiple SSID for the Move and Roam? I live on a large property that has one network, but with my main router in a large shed with one SSID, an access point in the detached house with another SSID and two direction access points outside, each with their own SSIDs. Often when I am working in the grounds, I use the Move and Roam and the coverage changes depending on where I am. At the moment the house SSID is registered in the Sonos app, but it would be good if the Move and Roam could switch to other SSIDs as strength dictates. Please don’t suggest that I make all the SSIDs the same, as this does not help me to manually shift connections when devices (often) don’t let go of a weaker signal in favour of a better one.
Stereo Pair - Play 5 With A Five
I just got a Sonos 5 delivered yesterday and already have a Sonos Play 5 (2nd generation). i tried to Stereo Pair them on the Sonos app and it does not seem to work. I was really looking forward to the stereo pair and assumed they were compatible. Can I Stereo Pair a Play 5 with a Sonos Five? I think i already know the answer and they are considered two different products. Thank you, Juan
Cannot connect Sonos Move to network
I moved the Sonos to a new house/wifi but am unable to connect. I have tried the app and after recognising the Sonos Move, it asks me to enter to details of the wifi to which it should be eonnected to and then after a while, it says there was an error and couldn't connect. I have tried reinstalling the app on the phone, tried the app on a different phone, tried keeping Move next to router, reset Move etc etc with no success. I have also tried installing the old Sonos S1 app and tried but without success. Any ideas on what I could do/try?
Cant connect my sonos move to my wifi
Hello, I have one house with WiFi and my 2 sonos one are working well, but i want to listening music near the swimming pool but my wifi dont reach that area so i connect one cable from my router (ROUTER TP-LINK TL-WR940N) to other router in the swimming pool area, the WiFi is working very well there but i cant connect my sonos move to this new WiFi. can someone help me? Best regards, João
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