Get help with your Sonos Roam, and Sonos Move
- 624 Topics
- 3,962 Replies
We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec
After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.
Just got my hands on the new Roam today and can’t get it to charge. its plugged in with cable provided, solid orange light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up. any ideas what to do here, very frustrated with this problem. thanks in advance for any advice. Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.
I got my Roam pair today and they sound great. However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker. Later I took them in and plugged them in, did not see the turning off issue while they were charging. When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them. Anyone else seeing this? Any ideas?
Is anyone else running into their Move going offline constantly? I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly. I tried bringing it back online on both old and new Wifi Networks and it won’t stay online on either. Reset with the power, infiniti button onto charger whole nine yards get it to work for about 15-30min then it just stops and it is offline according to the app. Now here’s the fun part I can tap the play button on the Move itself and it will play a station but I have NO control over the station or skipping and nothing from the app as it shows as offline. It’s been about 4 days of this back and forth balogna and I just cant figure out what the heck is happening. Been through every option I can find. Using\not using True play, using\not using voice services updated the app and everything it’s maddening. Any help would be greatly appreciated.
I have 2 Sono Move speakers. One in the kitchen and one in my room. In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both. Both speakers however show up to be connected in the Sonos app. I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay. I’ve not changed anything with my home internet network. Anyone has the same problem?
Hi Everyone,I have a Sonos Move product that I often move around off the charging base. I’ve found that if I take it off a charger, stop playing media for 45min to an hour, maybe more, when I go back into the app on my phone OR attempt to play music through the Sonos app on my computer, the app will show the music being played but the device doesn’t play. Further, full comms seem to be there with the Sonos unit as I can view the device battery, make changes, etc. I reached out through social and was connected to Sonos’ external marketing team, then my message was passed to someone in Product, but I have not heard anything further. I’ve uploaded a quick video I was going to share with the product team, but never heard back. Here’s a link to the unlisted YT video (Sorry for sounding congested, finally caught the ‘Vid).Any help insights would be appreciated.
Hi again comunity, I hope you can help me out I made a previous post about the behavior of my Sonos Roam and things where improved, but unfortunately, My Sonos Roam now became so unreliable and so unstable again, since I installed the 14.19 update. The music keeps cutting out using Bluetooth and Airplay, and now after reinstalling 14.19 update the Bluetooth control is not working properly: When my Roam is in Bluetooth mode, I can’t disconnect it using the back button, it gets stuck in the solid Blue light and keeps paired with my iPhone, so, I have to go to my phone and disconnect it manually. Factory reset didn’t work, and here in Mexico Tech support is so unhelpful, it’s a hustle to get an efective solution because 1. They keep telling me that I’m not pressing correctly the button and it’s Wireless interference, Really? First of all, I perfectly know how to pair it and disconnect it from Bluetooth, Well, I made a Speed test and the page tells me that I have 220.37 Mbps, it sounds r
I have just bought a Roam (not realising initially it required S2). I have an S1 system with a mixture of S1 and S2 compatible products. I want to leave that as it is and set up a separate S2 system with just the Roam. Is there a simple way of doing this?
I bought the new Sonos Move speaker right when it came out a few weeks ago and when I got it I set it up with my existing Sonos system but haven’t tried using it since until today. My Sonos app shows that the Move speaker is “offline” so I started troubleshooting the problem with some of the feedback I’ve seen on this forum and Sonos’ website but haven’t had any luck figuring out what is wrong with the speaker. When I took it off the charger I noticed that the light on the top is solid white and it’s like the speaker is completely frozen because it won’t do anything when you press or hold down any buttons. I have tried to factory reset the speaker using the directions found on this forum but the speaker doesn’t do anything at all (but that white light has stayed solid on the top of the speaker) Has anyone had similar issues with the Sonos Move speaker or have any feedback of what I can try next to get it working? I’ve never had an issue like this with any of my other Sonos speakers
I recently purchased a new roam this week after much anticipation. I am however very disappointed with the purchase. I am unable to keep the roam connected to WiFi. It works for a few hours but eventually disconnects and then the status like blinks from white to orange. I can hear the music skipping if I listen to the speak against my ear. The speaker itself makes a popping sound as it connects and disconnects from WiFi. The room works through bluetooth. The Sonos app shows the roam connected to the system despite the blinking light. The Sonos system is up to date, the roam is up to date and I am using the latest Sonos iOS app as well. I’ve gone through the forum’s posts on this subject and did hard resets, rebooted my WiFi. Nothing seems to work. My current system has five other speaks connected without issue, throughout the house. I’ve tried moving the roam closer to the router. Nothing seems to work and I am afraid that I’ve received a lemon… Edit as of this afternoon: Bluetooth do
Hello all, I think I got a faulty Roam, it was working fine till today, the led light flashes red, if I hook it to the charger, its a solid red. I’ve tried to reset it by long oressing all the buttons to no avail, unfortunately it seems Sonos has no customer service over the weekend in the US, anyone run into this issue? Any thoughts on gow to fix it, or am I stuck with a faulty Roam? Thanks in advance!
Just as my Sonos Play:1 and Sonos Play:3 is setup in Stereo, og had the same intention with my new Sonos Roam.After Stereo Paring, they can stay paired for some days, but unfortunately, they keep randomly unpairing for some reason, and i have to start over again.The Roam unpairing can happen out of the blue, - or when network/power or something else do change. Though, my Sonos Play:1 and Play:3 keep being Stereo Paired. So Why Not the Same With Roam? I hope this will be fixed.
Wow I used to admire Sonos - my Play:1, Connect, Playbar & sub all connected through wifi worked great. Now I just spent $400 on a Move and the thing is erratic and useless - the app shows it offline, then it disappears completely, then it re-appears, it plays music for an hour and then it disconnects….when did Sonos give up making products that work? The Move is a $400 piece-of-junk paperweight. I have 2 Asus APs with different SSIDs - no extenders, nothing else - pretty simple. None of the Sonos products are wired. (I mention this because I believe it means there is no SonosNet which I think means that all my speakers are using my wifi network just as Move is supposed to; at least that’s my understanding). After an hour out-of-the-box trying everything I could think of I finally got the Move connected, registered and updated. At this point I thought I was done and had another piece of solid Sonos gear on my network. When powered it down it then appeared “offline”, but when I powe
We recently upgraded our Playbar and Play 5 to an Arc and Sonos Move.Previously we could group our Playbar and Play 5 and listen to TV sound with no issues. However, since upgrading to the Arc and Move, when we group them and play TV sound the Move cuts in and out constantly and is unlistenable.We cant go back to our Play 5 setup as it is the original Play 5 which only works on the original Sonos app, not the upgraded version.Extremely disappointed as we cannot use the Move for the reason we purchased it >/ Diagnostic report: 1632836691
Hey all I got the Roam delivered on Monday, and have experienced some unusual behaviour, which I’ve summarised below:Powered the Roam off (holding down the power button until the chime), put it on charge (wirelessly) and the Roam immediately turns back on.So, I powered it down while it was sitting on the charger, which seemed to do the trick, and left it to charge. When I went back to check it a few hours later, it was switched on again! So I guess my question is this… does the Roam turn on automatically when being charged wirelessly? If so is there a way to turn this feature off? Thanks
I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.
Hi everyone - I just received an early Christmas gift of an Audio Technica bluetooth turntable AT-LP60XBT. There are many resources, including Audio Technica’s own website, which says that it can connect with the Sonos Move via Bluetooth (but no other Sonos device, wirelessly).You press a button on the turntable so that it enters pairing mode, and I’ve done enough reading to realize that I need to press the pairing button (the long thin button) on the back of the Move to get it ready to connect.However, when I put both devices in pairing mode - I press the button on top of the turntable, which continuously flashes blue & red (instead of blue, which is desired) - they never seem to pair. There is no completion; ultimately the light on the turntable just goes red, which means it is not paired.Has anyone dealt with this? Has anyone solved the problem? Many thanks in advance. Even if I get it to work, I’m pretty tech-savvy and it feels like… well, it shouldn’t be this difficult.
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