Get help with your Sonos Roam, and Sonos Move
- 624 Topics
- 3,963 Replies
So basically the orange LED is flashing slowly, i tried to read thru the manual and it said the product is in too hot environment (?), my room temperature is approx. 23°C. Also the speaker is now unresponsive and wont turn on or off, nor is showing in my Sonos app anymore. Any tips for solving this? Edit: I tried to plug it into a charger but that did not help either, its completely bricked. Kinda disappointed, i was only able to use it for total of 45 minutes yesterday…Money well spent
After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.
I bought the new Sonos Move speaker right when it came out a few weeks ago and when I got it I set it up with my existing Sonos system but haven’t tried using it since until today. My Sonos app shows that the Move speaker is “offline” so I started troubleshooting the problem with some of the feedback I’ve seen on this forum and Sonos’ website but haven’t had any luck figuring out what is wrong with the speaker. When I took it off the charger I noticed that the light on the top is solid white and it’s like the speaker is completely frozen because it won’t do anything when you press or hold down any buttons. I have tried to factory reset the speaker using the directions found on this forum but the speaker doesn’t do anything at all (but that white light has stayed solid on the top of the speaker) Has anyone had similar issues with the Sonos Move speaker or have any feedback of what I can try next to get it working? I’ve never had an issue like this with any of my other Sonos speakers
Just got my hands on the new Roam today and can’t get it to charge. its plugged in with cable provided, solid orange light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up. any ideas what to do here, very frustrated with this problem. thanks in advance for any advice. Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.
We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec
Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible?
I recently bought a Sonos Move and am new to Sonos products. When placing the Move onto the charging base an amber light flashes for about 10 seconds and then nothing. I have left it to charge overnight and the next day, nothing! It wont turn on and isnt retaining a charge. Any help would be appreciated! Thanks
HelloMy Sonos Play 5 device is already registered and shows up properly on the Sonos 2 App (iOS).I recently picked up the Sonos Roam and had all sorts of issues with connecting to it via the App. The NFC wasn’t working and it kept on getting stuck during adding it.I finally did get the Sonos (iOS) app to connect and add Roam to my account. However after Roam got added, now my Sonos 2 app doesn’t see the Play5 device.My ipad can still control the Play5 device on the sonos app but can’t find the Roam device.
I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.
I have Roam which is stuck with a white light on the top next to the mic logo. It’s completely unresponsive, not showing up as available in the Sonos app, not available via airplay or bluetooth.I’ve held the button in for more than 5 seconds, no change. If I plug it in, the orange light shows on the side. I didn’t really want to reset it but I tried the steps to do that as a last resort and still no good. Do I just have to wait for the battery to run out?
Is anyone else running into their Move going offline constantly? I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly. I tried bringing it back online on both old and new Wifi Networks and it won’t stay online on either. Reset with the power, infiniti button onto charger whole nine yards get it to work for about 15-30min then it just stops and it is offline according to the app. Now here’s the fun part I can tap the play button on the Move itself and it will play a station but I have NO control over the station or skipping and nothing from the app as it shows as offline. It’s been about 4 days of this back and forth balogna and I just cant figure out what the heck is happening. Been through every option I can find. Using\not using True play, using\not using voice services updated the app and everything it’s maddening. Any help would be greatly appreciated.
I recently purchased a new roam this week after much anticipation. I am however very disappointed with the purchase. I am unable to keep the roam connected to WiFi. It works for a few hours but eventually disconnects and then the status like blinks from white to orange. I can hear the music skipping if I listen to the speak against my ear. The speaker itself makes a popping sound as it connects and disconnects from WiFi. The room works through bluetooth. The Sonos app shows the roam connected to the system despite the blinking light. The Sonos system is up to date, the roam is up to date and I am using the latest Sonos iOS app as well. I’ve gone through the forum’s posts on this subject and did hard resets, rebooted my WiFi. Nothing seems to work. My current system has five other speaks connected without issue, throughout the house. I’ve tried moving the roam closer to the router. Nothing seems to work and I am afraid that I’ve received a lemon… Edit as of this afternoon: Bluetooth do
Hello all, I think I got a faulty Roam, it was working fine till today, the led light flashes red, if I hook it to the charger, its a solid red. I’ve tried to reset it by long oressing all the buttons to no avail, unfortunately it seems Sonos has no customer service over the weekend in the US, anyone run into this issue? Any thoughts on gow to fix it, or am I stuck with a faulty Roam? Thanks in advance!
I got a roam as a present on my holidays but are not able to connect through bluetooth. Only a green flashing light and impossible to get it to turn blue to make the connection. I have many Sonos speakers and they all work perfectly, but I'm very disappointed that the Roam is not working. Is there any solution to get it to work, without being able to connect to wifi?Thanks
I got my Roam pair today and they sound great. However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker. Later I took them in and plugged them in, did not see the turning off issue while they were charging. When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them. Anyone else seeing this? Any ideas?
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