Skip to main content
matt98cook
Contributor I
December 28, 2019
Answered

Sonos Move not charging

I recently bought a Sonos Move and am new to Sonos products. When placing the Move onto the charging base an amber light flashes for about 10 seconds and then nothing. I have left it to charge overnight and the next day, nothing! It wont turn on and isnt retaining a charge.

 

Any help would be appreciated!

 

Thanks

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    AD191Answer
    Lyricist I
    July 1, 2020

    I have just had this problem with my Move. Battery dead, power button not working, not showing on the app, but the amber light did come on when I put it on the docking station. 

    The way I resolved it was:

    1 - With the Move on the dock, hold the power button down for 15secs (nothing will happen)

    2 - Take the Move off the dock and do the same thing, this resulted in the white power button coming on and the Move showing on my app with 100% power. Problem solved.

    Good luck!

    View in thread

    17 replies

    Show previous replies
    maceface
    Lyricist I
    November 19, 2020

    I have just had this problem with my Move. Battery dead, power button not working, not showing on the app, but the amber light did come on when I put it on the docking station. 

    The way I resolved it was:

    1 - With the Move on the dock, hold the power button down for 15secs (nothing will happen)

    2 - Take the Move off the dock and do the same thing, this resulted in the white power button coming on and the Move showing on my app with 100% power. Problem solved.

    Good luck!

    This also worked for me! Thank God! I was panicking! I have had a full Sonos audio ecosystem for a decade and have had only a handful of issues. The move is one of my absolute favorite prodcuts. I take it with me everywere! 

    LeProf
    Lyricist II
    December 23, 2020

    I have just had this problem with my Move. Battery dead, power button not working, not showing on the app, but the amber light did come on when I put it on the docking station. 

    The way I resolved it was:

    1 - With the Move on the dock, hold the power button down for 15secs (nothing will happen)

    2 - Take the Move off the dock and do the same thing, this resulted in the white power button coming on and the Move showing on my app with 100% power. Problem solved.

    Good luck!

    Thanks for the info. Had the same problem and and applied your trick. It resolved the problem!

    LeProf
    Lyricist II
    December 23, 2020

    Anyone having a problem of their Move not turning on should apply AD191’s trick. I did and it resolved the problem.

    TheWizrd
    Contributor I
    December 24, 2020

    Is there a way to trigger this with the USB C charger and not the Dock? i am travelling and experiencing the same issue but switching the instructions with USB C instead has not worked. really frustrating as i bought this for travelling and yet here we are!

      acebond3
      Lyricist I
      December 27, 2020

      I have just had this problem with my Move. Battery dead, power button not working, not showing on the app, but the amber light did come on when I put it on the docking station. 

      The way I resolved it was:

      1 - With the Move on the dock, hold the power button down for 15secs (nothing will happen)

      2 - Take the Move off the dock and do the same thing, this resulted in the white power button coming on and the Move showing on my app with 100% power. Problem solved.

      Good luck!

      Worked like a charm! Thanks for the info!

      StephanL1980
      Lyricist I
      December 28, 2020

      I have just had this problem with my Move. Battery dead, power button not working, not showing on the app, but the amber light did come on when I put it on the docking station. 

      The way I resolved it was:

      1 - With the Move on the dock, hold the power button down for 15secs (nothing will happen)

      2 - Take the Move off the dock and do the same thing, this resulted in the white power button coming on and the Move showing on my app with 100% power. Problem solved.

      Good luck!

       

      Thanks mate! This helped me greatly.

       

      Gotta give Sonos credits for working Google search results. Your post is the first hit on Google when searching for "Sonos Move not charing".

      AlanBass
      Lyricist I
      December 31, 2020

      Wasn’t charging.  Well, duh - I just figured out I’d moved the charging base and set it upside down.  The four ridges are feet and should face down with the Move on top.  Had triple checked power connection and alignment on base before looking at the obvious.

        Terms & ConditionsAccessibility statement