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Get help with your Sonos Roam, and Sonos Move

  • 1,574 Topics
  • 7,902 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1574 Topics
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YuCalJoeContributor II
asked in Portable speakers
SONOS Roam 2 speakers (2) & Denon AVR 760H, Lost clean bluetooth connection, just quiet skipping

I’ve already contacted SONOS and Denon tech support on this one. It’s odd to say the least.History: I bought a single SONOS Roam 2 to test via bluetooth with my Denon AVR 760H. It worked after I got help from Denon (Did a POWER RESET, and a NETWORK RESET). Bluetooth connected just fine and it sounded nice. It even worked nice with my iPhone. During the setup of the SONOS Roam 2, I was never prompted for a number on the bottom of the speaker.Based on the aforementioned test results, I ordered a second SONOS Roam 2. When I received it, I plugged it in to set it up. During the setup, I was prompted for the number on the bottom of the speaker. This was new to me because the first one didn’t ask. Also during the setup, the speaker did a firmware update. I tested it alone via my iPhone, and it worked perfectly.I plugged the first Roam 2 I bought back in, and it did a firmware update. It also asked me for the number on the bottom of the speaker this time. I found this odd. I reprogrammed the

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Y
3 hours ago
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FredLM91Contributor I
asked in Portable speakers
Mon Sonos Roam ne s'allume plus

Suite à un pb de mon sonos roam observé depuis quelques semaines qui s’éteignait alors qu’il était branché sur son socle induction Sonos en permanence (obligé de le rebrancher à un autre cable pour le “réveiller”), je l’ai réinitialisé à distance avec le SAV Sonos qui a fait le diagnostic en ligne et vérifié que l’état de la batterie était “parfait’. En rentrant de congés il y a quelques jours mon Sonos est éteint et même problème que tous les posts précédents depuis juin. Le Sonos se recharge avec le voyant orange actif mais impossible de rallumer l’enceinte (y compris par les procédures de réinititalisation usine/reboot en mainteant le bouton allumé etc.).L’enceinte a par ailleurs disparu de mon réseau sur l’appli. SAV injoignable, mon enceinte est inutilisable… et aucune solution ni message de Sonos à l’horizon… comment faire svp? MerciNB: j’ai une autre enceinte Sonos Roam et d’autres devices qui n’ont pas ce pb. Moderator Note - Translation by Google:Following a problem with my So

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F
2 days ago
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YuCalJoeContributor II
asked in Portable speakers
Pairing two Roam 2 speakers, and volume control

I currently have one Roam 2 that I am able to connect via bluetooth to my Denon AVR 760H and use without any major issues (minor issue in the process of reconnecting when the receiver is powered off).I was wondering how would I pair two Roam 2 speakers and get my Denon to see and use them as a pair (single bluetooth connection)? And when they are paired, is each volume control on top of the speaker itself (not using the receiver volume control since it is not supported per Denon) independent, or does reducing the volume on one reduce the volume on the other when they are paired? Again, volume controls on top of the speakers only.Thank you!

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Schlumpf
2 days ago
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skouboeContributor I
asked in Portable speakers
Roam 2 connect to Sub

Can Sonos Roam 2 be connected to any of Sonos subwoofer?

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bockersjv
2 days ago
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jason_a69Contributor II
asked in Portable speakers
Need technical specifications for Roam 2

Hi there,I cannot believe I have to ask this but here goes.I have a Roam 2 sitting in Taipei awaiting customs clearance, DHL have emailed me and asked for detailed technical information about the Roam 2, specifically the Wi-Fi operating range and the Bluetooth strength. Is there a technical specifications document I can quote from so that I can get my speaker?Thanks very much in advance. 

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J
14 hours ago
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Tim first time userContributor I
asked in Portable speakers
connect roam 2 issues

Speaker works with Bluetooth fine. Set up process works and connect to network. Then app cannot locate device. Try again, same thing. It can detect device to set up initially but after that never can connect. Frustrating. Ready to return. So disappointed.

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Ken_Griffiths
4 days ago
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GrommitContributor I
asked in Portable speakers
sonos Roam not charging

My Sonos Roam was unplugged from power source for 3 weeks while away. Now it won't turn on even though it's plugged in and orange charging  light is on. Will not connect at all. Is the battery permanently dead

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G
4 days ago
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KungfuherbertContributor I
asked in Portable speakers
Two Moves2 both only play on Wifi for a short time.

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

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K
5 days ago
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TahdeedleContributor I
asked in Portable speakers
Roam

My Roam product clearly is not working even with all the reset suggestions and power adapters etc the support is a complete run around and I am not happy at all with the amount of money and lack of performance when it did work. In its second year went completely dead. Why can’t this company realize it is loosing customers with this issue and take care of me. I’m feeling very disappointed and ripped off! 

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T
5 days ago
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mbrunner79Contributor I
asked in Portable speakers
Sonos Roam 2 | Going to Sleep / Disappearing from System List

Hi all - I know there has been terrible reports of the Sonos App and streaming issues.I’ve just purchased a pair of Sonos Roam 2 and paired for stereo.Randomly, I’ve experienced where the streaming just stops.I have to power cycle the units for them to show up and be able to stream music again.Just now, I had it happen - the left unit is slowly flashing amber LED, where the Right unit was still showing.In the sonos web app for streaming - the “cluster” of Roam speakers I was using to stream was gone.I checked via my Sonos App on my iPhone, and only the Right unit is connected - and the Left shows “not connected”.Is this part of the ongoing grief by Sonos? I’m debating about packaging these up and returning them.I will try a full reset on these and see if it occurs again.

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buzz
7 days ago
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RutgerbrContributor I
asked in Portable speakers
move 2 valt weleens weg in de wifi omgeving

Tijdens het afspelen geeft de SONOS app aan dat de move 2 wel meedoet in de groep, maar speelt geen geluid af. Moderator Note - Translation by Google:During playback, the SONOS app indicates that the move 2 is participating in the group, but does not play any sound.

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R
7 days ago
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MwareranContributor I
asked in Portable speakers
Loudness keeps turning back on

When I turn off the loudness it turns itself back on.  What’s up?

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M
8 days ago
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Twins213Contributor I
posted in Portable speakers
Sonos 2 keeps turning itself off

Sonos 2 keeps turning off weather it on the charger or not 

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AjTrek1
8 days ago
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CD CochranContributor I
asked in Portable speakers
Content I can play

How can I play an audio file stored on my phone through Move 2?

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Airgetlam
12 days ago
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jshideContributor I
asked in Portable speakers
Connecting to a new wireless network

I’m at my dad’s house and trying to connect a Roam to his network.  All the instructions I’m finding seem to have the old app in mind.  I’m not someone that has struggled with the new app.  There was some learning at first, but it works just fine for me… it’s just different in some ways.  Can anyone help me with using the new app?  I connect the same product seamlessly at home or at the office… both places I used prior to the app update.  Now I’m pulling my hair out.  It should not be this difficult!  Thanks for any assistance!

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J
13 days ago
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Awe-SamContributor I
asked in Portable speakers
Roam and Move as Surround…build a base

I get it, you can’t use Roam and Move as surround speakers.  But it would be nice if you could.  I want to use roam in the bedroom on the nightstand because of the small footprint and the small room.   so what would happen if you had a charging base that was part of the Sonos surround to connect with your main channel (arc, beam, etc.) then when the roam is on the charging base, the system treats it as a surround.  When you remove it, the base says ‘there is nothing here’. This would allow me to snag one to take to the pool during the day and watch a movie at night.  just think about it. Plus it’s another way for you to suck about $200 out of my pocket. 

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MoPac
8 days ago
toyboy
toyboyChromatic Producer II
asked in Portable speakers
Move 2 line-in connected using Sonos adapter

My Sonos app on the iPhone shows the Move 2 connected, for for some reason the desktop app on mac mini no longer shows it’s connected to the Move 2. So as usual I’m confused.

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toyboy
14 days ago
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KrlitusContributor I
asked in Portable speakers
Move, se ha quedado bloqueado

El altavoz Move se ha quedado bloqueado y no funciona nada. He apreyado 5 segundos el boton de encendido/apagado y nada no funciona. Antes lo quite de la base.Que puedo hacer mas ? Moderator edit:Google Translate-The Move speaker is frozen and nothing works. I have pressed the on/off button for 5 seconds and nothing works. I removed it from the base first. What else can I do?

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K
16 days ago
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Anish Kumar K. N.Contributor I
asked in Portable speakers
I need to connect headphone amp balance out to Roam USB C

Is there any device i can connect my Sony PHA3 balance output to Sonos Roam USB C?Moderator edit: corrected typos

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A
17 days ago
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fleetmackContributor II
asked in Portable speakers
move 2 - cannot group or control volume

I have about 20 Sonos devices. Suddenly I cannot control volume on my Move 2 from the app (works fine via physical buttons on the move). Additionally, when I try and group my Move2 with a port, not only does it not group, but my move goes into "sleep mode" until I turn it off and turn it back on again. I only use the move with the line in adapter.This used to work great, what is going on? I need this fixed by football season, else my back yard projection system is useless.This is why I bought the move, 3 ports, 6 speakers, and a huge emotiva amp... and now none of it works any more

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M
9 days ago
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BphillabaumContributor I
asked in Portable speakers
Move 2 connected to TV

I am trying to connect my Move 2 to my tv but am having issues.  I have an optical cable that goes into the back of my tv, and the other end has a toslink plug.  I know I need an adapter to plug into the Move 2, but I can’t seem to find what I need.  Can someone help me understand what adapter I need in this situation? Thank You

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B
17 days ago
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Mark3066Contributor I
asked in Portable speakers
sonos Roam end cap reattachment

Hi Alli have successfully replace my battery on my Roam.  The glued on end caps don’t seem to be as tight after reassembly.  Any recommendations on replacement adhesives to make the end caps tight to the chassis again? Thanks

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M
18 days ago
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chucktowntmContributor I
asked in Portable speakers
Roam 2 Wireless Charger Cable Question

I’m considering buying the wireless charger base for a Roam 2, but I don’t want a 4’ cable connected to it. Is the cable hardwired into the base, or can I swap out the USB-C cable with a shorter one? 

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Ken_Griffiths
18 days ago
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EdgarduContributor I
asked in Portable speakers
no enciende mi sonos move

Que tal, de pronto no enciende mi somos move, cuando la coloco en su base, enciende el led de la batería por 7 segundos y se apagapero no carga y tampoco enciende, alguien sabe cuál es el problema o que debo hacer para usarla normalmente? Gracias  Moderator edit:Google Translate-Hi, all of a sudden my Somos Move won't turn on. When I put it on its base, the battery LED turns on for 7 seconds and then turns off, but it won't charge or turn on. Does anyone know what the problem is or what I should do to use it normally?Thanks

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E
19 days ago
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StuartChiplinContributor I
posted in Portable speakers
Roam grouping issue

My Roam keeps dropping out of the group when playing with my other Sonos products in my system/network. 

2
S
17 days ago
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