Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 793 Topics
  • 4,673 Replies

793 Topics

F
FMJeffContributor I
asked in Portable speakers

Sonos One will not connect

We have a Sonos One that will not connect to the Sonos 2 app on iPhone 13.  I have reset the app, factory reset the Sonos One, plugged in an active ethernet connection,  Still, during setup in the app, the app simply will not find the device.  And, yes, the Sonos One is on the network.  Any suggestions on what to do?  Sonos Support, by the way, was not at all helpful.

1
Airgetlam
7 hours ago
C
chadmac81Contributor II
asked in Portable speakers

new Sonos Roam sounds muffled

Hey there,  I bought a New Open Box Sonos Roam from Best Buy and it sounds like it’s playing with a pillow over it. Very muffled sounds. Any idea what could be wrong?  So far I’ve only tried it on Bluetooth 

4
Airgetlam
1 day ago
M
michal.m.kowalskiContributor I
asked in Portable speakers

Sonos and soundburger AT-SB2022

They are not pairing by blutooth. Any idea how to fix it?Sonos move and Soundburger AT-SB2022.

6
Airgetlam
2 days ago
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harrysonContributor I
asked in Portable speakers

Update Error

Just bought a Move, going through the set up it tells me an update is required. Update keeps failing and I get error code 1013 suggesting I move the Move closer to the internet hub. They are sat right next to each other, couldn’t get any closer and yet I still get the error?

24
K
44 minutes ago
D
DewdropContributor I
posted in Portable speakers

Roam power button

Can we alert Sonos through this facility to the extremely poor design of the Roam’s power button. Really difficult to turn on and off. Far too streamlined. Looks good but encourages violent response!

3
Corry P
1 day ago
S
SneakeContributor I
asked in Portable speakers

Roam Dead

Pre-ordered the Roam for what I now realize may have been an excessive price of $230. Now I can’t get the thing to turn on. No matter where I plug in the wireless charger, I get no light. If I plug USBC directly, I get an orange charging light, but I’m still not able to power on after several hours of charging. Do I have any claim to warranty or am I out of luck? Thanks all.

6
Airgetlam
2 days ago
O
OzissContributor I
asked in Portable speakers

using Sonos 1SL & Roam SL together?

Hi and thanks I’m advance for any assistance.  I have a Sonos 1SL and want the new Dual SL to use as a second speaker. Will that work please? thanks in advance. 

4
O
3 days ago
A
alphonse55Contributor I
asked in Portable speakers

Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

3
buzz
3 days ago
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casAltaAvid Contributor II
asked in Portable speakers

sonos roam quit working

Hello,I’ve had my Roam for over a year and it has been acting up for the last couple of months. It’s now at the point where it’s sitting on the charger but there are no lights on and I can’t reset it. 

6
C
3 days ago
S
StussContributor I
asked in Portable speakers

Roam connection

Can not group Sonos roam with my Sonos 1’s

1
106rallye
4 days ago
Mister_Kaplan
Mister_KaplanContributor I
asked in Portable speakers

Sonos Move cannot be connected from Spotify when it's on the charging station

I play something on Spotify, then I want to listen that on my Sonos Move which is on its charging station. To do that I click On Spotify App > Select device > Sonos.The issue is that sometimes (not always) Spotify app shows “connecting...” but the connection is not established. However (and that’s the thing I don’t get) when I grab the Sonos Move away from the charging station, the connection got established. Since that time on, Sonos works perfectly fine, 1) away from the charging station or also b) when I put it back in the charging station. Did it happen to you too? PS: As an alternative, I can fix that by resetting the Sonos Move (Move it away from the charging station, then click and hold reset button for 5 sec). From now on, the connection is established even when the Sonos move is at charging station.

1
buzz
5 days ago
W
wysiwyg50Contributor I
asked in Portable speakers

Forgot to bring my roam on work trip, so purchased a new one, cannot use bluetooth?

How can i setup my new roam while away from home?I just want to connect to it via bluetooth?Surely that is possible?

10
106rallye
6 days ago
L
LukeCoombesContributor I
asked in Portable speakers

Spotify stops playing after 2 tracks

I bought a Sonos Roam and the first  spotify album I played on it was fine. But after I’d linked Sonos to Spotify my phone started seemingly getting out of sync with the speaker. What happens is this: Start album on spotify The current time of the first track gets out of sync with the speaker, so it displays the wrong playing time in both the app and in iOS UI. Next track plays ok but the current song is still set to the first track with the current time being the end of that track At the end of the second track the music stops altogether, despite there being more tracks queued to play I’ve tried killing both apps but the issue persists. I’ve only just got this speaker and it has never worked correctly for more than an hour so I’m not very happy. I performed diagnostics after the issue occurred. My home network uses boosters and is very fast vodafone 5Ghz, I just clocked it at 300Mbps.Diagnostic number: 1167079518

8
D
1 day ago
R
RichcrocksContributor I
asked in Portable speakers

Sonos Move Always On and Voice Activated?

I am thinking about purchasing a Sonos Move for my master bathroom. I need a wireless speaker that will remain on (in sleep mode) so that whenever I walk into the bathroom, I can just ask Alexa to play music without having to turn on the power button. Is that how the Move operates? Does it have to continuously be in its charging cradle for it to operate like that? Or can it be wireless and continuously be in sleep mode until voice activated? Thank you!

4
R
5 days ago
R
RdssharpContributor I
asked in Portable speakers

Roam will not power on

I have a roam that will not power on. It was unplugged for several days a may have went completely dead. Plugged back in for server days. 1. no power and no lights or sounds trying to power onI can hold the power button for the 12 seconds - orange light comes on orange light stays on for about 10 to 12 seconds and fades back off i have tried this both plugged in and not plugged in I have no sounds or lights during the process except the orange light coming on and turning back off. do I need to return the device.I also reordered a new ROAM power jack and cable for the device, IT IS THE 10w needed to charge the device.Moderator edit: combined posts

4
Corry P
3 days ago
R
Roland75Contributor I
asked in Portable speakers

Sonos Roam sound dropping with Apple Music

My recently purchased Sonos Roam is dropping the sound for a second or so regularly when I play via Apple Music from my phone. However, it doesn’t do the same when I play via the Sonos App on the same phone. Over a 20 minute period playing through Apple Music, the sound dropped 16 times, but this did not happen when playing through the Sonos App. Has anyone experienced anything similar, if so, were you able to resolve?

2
M
1 day ago
K
KENZOContributor I
asked in Portable speakers

Roam power

林さま 教えていただいたとおり、本体をリセットして2時間充電してスイッチの押しましたが、電源が入りません。いかがすればよろしいでしょうか？Moderator edit:Google Translate-Mr. HayashiAs you told me, I reset the main unit, charged it for 2 hours, and pressed the switch, but the power does not turn on.What should I do?

1
Corry P
8 days ago
S
scottythebodyContributor I
posted in Portable speakers

After Adding Move, Sonos Doesn't Work Well Anymore

After I added Move to my system, the whole thing went wonky. It doesn’t even matter if Move is in a group or not, so these things may not be related. However, let me just describe the situation.My setup is:Bedroom 1: IKEA speaker - wirelessDining Room: Stereo Pair of Play:1 - wirelessLiving Room: A single Play:1 -wirelessFamily Room: Surround setup consisting of Beam, Sub, 2 Play:1 as surrounds - all wired to ethernetBathroom: a single Play:1 - wirelessKitchen: Move - wirelessThe Play:1 are all the non-smart variety.I use a Mac with the App or iPhones with the App to manage everything.. Stream music primarily from Spotify but also use Apple Music and local music library from devices.Everything worked very well most of the time. However, as I mentioned, around the time I added the Move, everything got weird. Issues materialize as: Groups sometimes fall apart Delayed or very difficult to get Groups to start playing music Members of group audio cut out and often get out of synch Weirdest

3
buzz
8 days ago
T
TrissevbContributor I
asked in Portable speakers

My MOVE stopped working

I have a 2yo MOVE and using quite frequently. Starting yesterday it just blinked orange indicating low battery even though it was stationed on the base as it usually is. Tried to connect it to other plugs to see if that worked but nothing. Just kept on blinking. It seemed it reacted when I replaced it on the base as the orange light stayed on for a second before starting blinking again but today it’s completely dead and I can’t do anything. Connected it to usb charging instead but nothing. Tried to remove and hold the power button 15 sec as I saw in another thread. Nothing.  What can I do? The electricity is working in the house so it’s not that. 

1
buzz
9 days ago
V
villacrContributor I
posted in Portable speakers

Conectar Sonos Move con SmartTV Samsung TU7200

Es posible conectar Sonos Move a una TV Samsung SmartTV?Gracias

2
V
9 days ago
P
paolosotoContributor I
posted in Portable speakers

Sonos Roam S2 looping between register and factory reset

Hi!!I bought a Sonos Roam S2, i downloaded the Sonos App and i followed the steps for register the device, but i’m looping between register the device and factory reset.For some reason while is connecting to Wifi network the Sonos App says something like “connection lost to sonos”, and i try connect again, the device appears connected to the network BUT the app tells me “"your sonos system must be factory reset before you can register it to a new account”, and here begins the loop. I dont know what happens. Please help with this issue. Thanks,

1
Airgetlam
10 days ago
H
HugoKContributor I
asked in Portable speakers

Sonos Move Not Turning On

I cannot get my Sonos Move to turn on. When plugged into a power source the battery indicator fast flashes red then turns to a solid orange. When I try to do a factory reset of the device I get exactly the same outcome except that the indicator on the top flashes white for a few seconds and then nothing happens. My Sonos is only about 3 months old so I’m not sure what the problem is here? Any help would hugely appreciated!

1
buzz
10 days ago
R
ruinmcorreiaContributor I
asked in Portable speakers

Conecting four Move speakers to the same system

Hi there, I have four Move speakers and I want to connect them all to the same system so I can add them in the Sonos app, but when I go to my system in the app, it only shows two. What seems to me is that two moves are in one system and the other two in another. How do I make the four moves belong to the same system. Just a note, the four moves are registered in the same email account. Thanks for your help in advance!

2
R
10 days ago
P
PerryLContributor I
posted in Portable speakers

SONOS Move Remembers Old Network After Factory Reset

The problem is my Move remembers an old WiFi network and attempts to reconnect to it despite having a factory reset done.  Is there a way to ABSOLUTELY wipe everything out of the Move?  The “factory reset” really isn’t.Here are the details:I have a SONOS Arc, Sub, Amp, Move, and a couple of wall mounted speakers.  The Arc, Sub, and Amp are all connected through Ethernet.  The Move is of course wirelessly connected.I recently had an Asus router fail.  When the router failed, I replaced it with a Unifi Dream Machine SE.  This gave me the ability to create separate virtual networks for family, friends, work, and IoT devices so I could properly isolate networks with IoT devices that phone home to unknown places from the other networks.  Once the new router was up and running, I temporarily connected everything to the the same same network.  This required a factory reset of the Move since the old WiFi network no longer existed.  The app found the Move, and the new WiFi network (We’ll call i

8
P
10 days ago
J
jcastContributor I
asked in Portable speakers

roam not connecting to new wifi

Moved to new house, new wifi.  Settings has top 3 options (including “system” grayed out).  Says “unable to connect to Sonos let’s fix it” and “use sonos roam on new network”.  I’ve tried both of these options and followed the instructions.  Eventually they both say: “Sonos not found. Make sure you're signed in and your mobile device is connected to the internet and on the same WiFi as Sonos.”  All of that is accurate except sonos is obv not on the same wifi as my phone — that’s precisely the point I’m trying to resolve, so I don’t really understand that error message.  Have spent over an hour on this and have computer science background; not sure what I’m missing here. help please, and thank you so much in advance!! 

1
Corry P
9 days ago

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