Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 769 Topics
  • 4,544 Replies

769 Topics

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wb_4896Contributor I
asked in Portable speakers

Unable to connect Sonos Move to the system

Our Move dropped from the system for no apparent reason and now we are unable to find it or reload it. We have tried re-booting, installing again, re-loading the app. Nothing seems to work.

10
Corry P
1 month ago
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wb_4896Contributor I
asked in Portable speakers

Unable to (re)connect Sonos Move

We have a play bar, sonos one and move set-up in a system and the move dropped and we are unable to connect it again - 10+ hours into it already and the chat bot is worthless on this subject - any insight from the community? 

3
Corry P
1 month ago
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MattNash23Contributor I
asked in Portable speakers

Connecting new Sonos move to S2 app

I have a Play3 and I play Spotify through it. I just bought a Sonos Move. I can play Spotify through the Move but I cannot add the device to my App? Additionally I want to group the speakers together but the Group tab is greyed out and says ‘This feature is available on systems with three or more rooms’?

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Corry P
1 month ago
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RiseFallContributor II
posted in Portable speakers

Can't wake-up Sonos Roam's in the last month

Hi everyone,I own two Sonos Roam’s, often configured in stereo mode and the app version is 15.2.1.I used this system in the last year without any issues, I usually open up the app on my iPhone/iPad Pro and the Roam’s wake-up immediately.In the last month until today, this simply function seem broken. I always have to turn on manually the both Roam’s.I didn’t change anything, maybe it’s the last update (of the app? of the firmware?) but I cannot be sure.What I can check?

2
N
1 month ago
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cteaterContributor I
asked in Portable speakers

Lost sonos roam

I can’t find my sonos roam anywhere.  Is it possible for sonos to check the serial number and see if it has been registered anywhere else?  Guessing one of my kids friends may have snagged it.

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buzz
1 month ago
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sdavidContributor I
asked in Portable speakers

Roam connection issues

Dear Support,I bought my Sonos Roam a few days ago, and it has been a huge disappointment.So far, I have only used it at home on wifi, but it regularly drops the connection after 1-2 hours, which can only be solved by rebooting and reconnecting. Tried the factory reset but the error persists.In addition, I have a Beam on LAN and a Symfonisk light on WI-Fi, they work relatively flawlessly.Any tips to troubleshoot the problem? Thanks,David

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S
1 month ago
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TippyToesTutuContributor I
asked in Portable speakers

Sonos Roam - Outdoor Patio - How long can it be outdoors?

I recently installed a Sonos Amp along with a Roam on my new patio. So far, I am loving the audio. The Roam teamed with the Amp gives me hands-free voice control over everything I want outside. My hope was that, with the Roam, it could be left outdoors during the warmer months and only need to be brought inside in the Winter.My Question is: What kind of temperatures should I be able to keep the Roam outside 24/7? I have a wireless charger set up and the Roam is mounted on a wall under an awning and pergola, so other than dust and wayward water spray, it should get very little direct contact with the elements. I figured that I would need to keep the Roam indoors during the Winter months but would be curious if anyone else has done something similar and what their experiences were.

1
T
1 month ago
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Wendy2Contributor I
asked in Portable speakers

initial set up at an army base

Hello, I sent my son a Sonos Roam to Fort Bragg. He can’t use it or even get to the Bluetooth mode because he can’t do the initial set up. Army base Wi-Fi doesn’t let him in. I know he has to be on a home network for initial set up but there must be a way he can bypass this. Thank you for your help! I’ve read about travel routers or using a hotspot but I’m not sure how to explain this to him because I’m not very techie.

1
106rallye
1 month ago
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Rhiannon.Contributor I
asked in Portable speakers

my roam wont charge

Despite being plugged in and sat on the charging base my roam speaker won’t charge. It’s now flat and unusable. I’ve also recently changed broadband providers so I can’t see it on my system either as I can’t add it to the wifi!where do I start please?!  

3
buzz
1 month ago
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mpa4470Contributor I
asked in Portable speakers

Stereo pairing Roam with Roam SL

Hi, I have recently added a Roam to my Roam SL. Tried every way to stereo pair them but the app will just not recognise them as a pair. If I try Airplay from my iPhone I can get one or the other to work but not both at the same time.The Sonos website suggests to name them name them in different rooms. I can name the Roam but not the Roam SL.Am used to Apple products that just work. Can anyone help?

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Corry P
1 month ago
SarahN
SarahNHeadliner I
asked in Portable speakers

Sonos Roams not playing content via Bluetooth

Hey AllJust installed my new Era 300 in my lounge and it sounds fab. Odd thing though is since doing that, my Roams won’t play Bluetooth content - as in I don’t hear anything through them. They pair ok with my phone and have the blue light (have tried all 3 individually, not all at once!).They play wifi content fine and I have re-booted them, and my phone. I even signed out of the app and back in again.Diagnostic 1397953160 raised.Any ideas?And just now paired the Era 300 to the phone and BT content plays fine out of it. Still no sound if I try a Roam though - that makes no sense!Also just tried the Move and that is also fine. Just the 3 Roams???Moderator edit: combined posts

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Ken_Griffiths
1 month ago
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RobbamanContributor I
asked in Portable speakers

Sonos Roam stuck in sleep or turned off

I have a Sonos Roam but it’s constantly giving us trouble. Right now I can see it in the app, but it says it’s in “Sleep Mode”, while when I press the play-button on the device itself it just starts playing.What’s more, when I hold the power button on the Roam for a few seconds, the light will turn off and in the app it’ll change to “Turned Off”. Clearly there’s some level of communication between the Roam, the servers and the app, but when I turn the roam back on, it’ll keep saying it’s turned off.That is, until I short-press the power button on the device, at which point it’ll change to “Sleep mode”. I can’t get it to become active in the app so I can control it.Anyone able to shed light on what else I can try to get this thing to work again?

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R
1 month ago
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sergeenhoContributor I
posted in Portable speakers

Sonos Move connected over Bluetooth but no sound (PC/Win11)

Hi All,I’ve been trying to connect my Sonos Move to my PC (Windows 11) over Bluetooth and nothing seems to get it to work. I’ve disconnected, connected, removed the device, turned off Sonos Move, restarted the computer, DisableAbsoluteVolume, Windows Troubleshoot, etc. My Sonos Move works with my Cellphone, TV, Sonos App (using Spotify for example) and other devices. I ran out of options since I could not find anything else over Google or Sonos Forum (and other forums, e.g. Reddit). Some of the questions actually is from years ago and seems to no have a solution, so I’m starting to think this is an issue with PC/Windows.I tested my PC with other 2 Bluetooth devices and it works, so is not my PC.Strange thing is that when I go to (over Windows) System > Sound > Properties (Sonos Move), I can see the sound bar “playing sound”, but no sound in the speaker.To add more things that I tried: Audio Enhancements Off, Spatial Sound Off, Set as Default, Restart Bluetooth Services, Bluetooth

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S
1 month ago
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GusstaContributor I
asked in Portable speakers

Can't play Apple Music to Roam or Move

My Sonos Roam and Move are inside house and neither are playing on Apple Music but Roam is playing on Bluetooth.

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Corry P
1 month ago
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TriwinnerjoeContributor I
asked in Portable speakers

Sonos Move not showing in app system

I have Spectrum and Eero mesh.  I have rebooted Move, reinstalled Move, reinstalled Sonos app.   I am at my wits end with no Move showing in my app.   

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Jamie A
1 month ago
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G6363366773Contributor I
asked in Portable speakers

How to clean my Sonos roam

I dropped my Sonos in playdough

1
Corry P
1 month ago
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Abbafan1972Contributor I
posted in Portable speakers

Should I get the roam?

Hi there,I currently have 2 x bluetooth speakers that I use outside (Ultimate Ears Boom 3) which I can connect together and use them as a pair.I have a Sonos system indoors, but want a speaker that I can integrate with the existing Sonos system indoors, instead of using the 2 bluetooth speakers above.  Just for context, we have in the lounge:- Sonos Beam gen 1, 2 x Play ones and in the kitchen 2 x Play ones.  So can I integrate either the Roam or the Move onto the main system, so say, the Kitchen and Roam/Move playing the same music in the garden?  Or have I misunderstood?Is this a good idea to replace these 2 speakers with the Roam, I was looking at the voice activated one for the £20 extra.  I’m not sure I would use the voice activation bit, I as I just tinker with my phone to change the music anyway, as often Alexa doesn’t play what I want.Or would the Move better - it would just be used in the house or garden, so not for travel.  What is the sound quality like?Sorry for all the que

1
buzz
1 month ago
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jimonqaContributor I
asked in Portable speakers

SONOS Roam won't link to my account (was linked before reset)

Originally, after working for a couple years, suddenly my Roam couldn’t connect to any stations.  If I grouped it with other players, it worked fine.  Ungrouped and it can’t connect on its own.  So, I rebooted it (turned off by pressing power button for 5 seconds removed from charger).  That didn’t work.  So I figured I’d remove it and add the device back in.  I did a Reset to factory settings.  Then as I added the Roam back to my system, it made it thru all the steps (WiFi included) except the final one of Linking device to my account.  That’s where it fails now, every time.  When I login to Sonos.com, I see the Roam device (by serial number) in the list of my devices.  I now wonder if there’s a bug where it can’t link to my account because it’s already there.  Frustrating.  Anyone else been thru this?

5
Ken_Griffiths
1 month ago
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henrisContributor I
asked in Portable speakers

Roam & UNPNP/SMB

Hello to all. My SonosRoam can't find unpnp or smb shares. This happened after changing the ac router to ax. But my denon ceol finds unpnp and nvidia shield tv finds unpnp/smb. Sonos connects to the router and the ssd connected to it, but it says that there are no media shares... Since my denon and nvidia find all shares, I don't want such advice that: you need to disconnect ax or something similar. If my old devices work with the new router, then I think that the problems are not in it. Thank you in advance for your suggestions.

1
Ken_Griffiths
1 month ago
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btopfContributor I
posted in Portable speakers

Roam Connection new network

Problem Solved  

1
Jamie A
1 month ago
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PeterNYCContributor I
asked in Portable speakers

Sonos Roam isnt charging- using correct power source

Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset.  I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death.  I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this. 

6
E
4 days ago
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Jesusfreak2Contributor I
posted in Portable speakers

Problems everytime I try to connect Sonos Move

I’ve never experienced so many problems with a pair of speakers. There has never been ONE time I’ve tried to use these speakers that I have not run into connectivity issues taking less than 20 minutes to resolve. Every other device in my home stays connected so it is NOT my router. Does anyone else have these issues? If I could return the speakers I would but it’s far too late and they were a gift. At almost $1000 for a pair you’d think these type of issues would have been resolved long ago. Very frustrating.

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Ken_Griffiths
17 days ago
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satriales1Contributor I
asked in Portable speakers

Can't connect to Roam

Hello,I’ve had my Roam for about a year and it had been working well without issues. In the past couple of weeks it started to cut out whilst playing, and I had to press the back button to get it going again.As of this morning it appears to have completely reset itself, green light is flashing and the app saying I need to connect it to the Roam.I’m logged in on the app, but it cant find the device, saying Sonos not found, make sure I’m on the same WiFi etc which I am.Not really sure where to go from here. If it isn’t connected, then how does it know I’m not on the same WiFi? Doesn’t make much sense to me! I’ve gotten one step further, the app can see the Roam and prompts me to click to add the Roam to my system which I’ve done. It then says ‘Getting Roam ready’ but after about 30 seconds I still get the same message that it can’t find any Sonos products. Moderator edit - combined posts so topic is still “in need of reply”

1
Sotiris C.
1 month ago
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GSOContributor I
posted in Portable speakers

Is the Roam a defective product?

I have $$$ of Sonos that I have purchased over the last two years.  I frequently have minor problems.  But, I have a problem often, as in weekly, with the Roam.  At present, its fully charged and I can’t get it to work properly.  It seem stuck in “Sleep Mode” or it says that it need upgrade but when I attempt to upgrade, I receive a error message after several minutes.  This has happened several times before.  I like the portability when it works but after a year I’m about to give up on the Roam or only use it for bluetooth.

3
Ken_Griffiths
1 month ago
H
Hax_Contributor I
asked in Portable speakers

sonos move stereo pair issue

I cant connect my two sonos move together, whenever i try too, it would only connect with ine and the other won't show until i switched it off or change it into Bluetooth mode before the second one can connect

6
jgatie
1 month ago

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