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Get help with your Sonos Roam, and Sonos Move

  • 1,621 Topics
  • 8,023 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1621 Topics
K
KookaContributor I
asked in Portable speakers
sonos move 2 will not turn on

My Sonos move 2 speaker will not turn on. The other speaker in pair is on, but cannot connect because they are paired. help

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K
2 months ago
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ErikBjornContributor I
asked in Portable speakers
Can’t connect to our new Move 2 in our new italian summer house.

Hi all Can’t connect to our new Move 2 in our new italian summer house. We have wify and many sonos products at home. the app will not see the move 2?? 

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2 months ago
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John27Contributor I
asked in Portable speakers
Finding Battery Life

Hi,I have both Roam and Move 2.  The problem I am having is finding the battery life of each of these items. My mobile (android) has the new app and I can find the battery life on this (not as good as the previous version of the app but there are enough comments on this already).  However, I use the PC (windows) version of the app to mainly control the Move 2.  However, I cannot find anywhere on the PC app version, battery life of my speakers.  Each time, I have to use the app on my mobile.  One of the problem with the new app is that it doesn’t always connect to the speakers and so I have to reload it several times whereas the PC version doesn’t suffer from this problem and seems much more stable.  However, it doesn’t appear to have the same functionality, it does all I ask of it except I can’t find out the battery life of the speakers and its a pain having to access my mobile to see the battery life.  Does anyone know how to access battery life through the PC (windows) version of the

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J
2 months ago
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The GodfatherContributor I
asked in Portable speakers
problem with Roam Speaker

I have a Roam speaker and hav had issues with it from day one.  It will not stay connected to my system so I have to add it back in every time I try and use it, and when I say try and use it after adding it back in to the system the audio never works.  It says it is okay but there is no sound from this speaker.  Frustrating to say the leastAlso I have tried to contact guest services and continually get booted from chat Moderator edit: combined posts

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2 months ago
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Ntimid8r51Contributor I
asked in Portable speakers
Quitting Sonos & moving to AirPlay

When Sonos ‘upgraded’ its app, I pretty much lost everything.  I have a large music collection and I prefer to keep it on my MacBook where there is enough storage for it.  When the ‘upgrade’ occurred, I had already spent HOURS getting the app working again after an automatic update happened sometime in January while I was away.  I returned home and none of the 8 speakers matched their labels anymore, songs would not play completely and music bounced from one speaker to another.  When I called Sonos, one rep told me I should not have set the updates to automatic.  Another one altered my email so the remedy didn’t get to me for several weeks--after I wrote a snail mail letter to the CEO.  I have now moved away from the Sonos app and am just using Apple AirPlay.  Is anyone else going this route?  I don’t have many of the issues I was having with Sonos.  

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2 months ago
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DfontanamContributor I
asked in Portable speakers
sonos roam will not connect to speaker pair unless updated

I have a Sonos Roam 1 and 2. I at times have trouble connecting both to the speaker group. If update the software it finally connects. I do not gave to do this for the SL or the Soundbar. I did find that Sonos provides Roam updates every two weeks starting in July 2022. That is fine but why can’t I add the Roams without an update? If that is your policy then at least give me a message. At this point I have put a reminder in my calendar every two weeks to update the software every two weeks. Love your products but this is silly. I do only turn on and off the Roams only when in use. i do realize it can’t do auto updates. I get no notification to update the software just doesn’t connect. Please provide an update to your software to check the version and recommend an update on power up. Seems like a reasonable ask. Thank you. 

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Craig L
2 months ago
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Bryn89Contributor I
asked in Portable speakers
Sonos Move 2 Wifi Play issues

Hey,currently have a Move 2. Always have issues when it’s connected to the wifi. music sounds like a badly scratched cd and keeps skipping. I have a complete home theatre set up with Arc sound Bar 2x era300 and sub. All brought this year and I don’t have this issue. Have good connection to wifi. Bluetooth to Move2 works fine it’s only when it connected to wifi. Turning off and on my phone sometimes work. But I shouldn’t have to every time I want to listen to music. Any suggestions? Could this be a faulty Move2?  Thanks. 

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1 month ago
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Amymuse9Contributor I
asked in Portable speakers
Roam bluetooth connection problem after Sonos App update

Problem with Sonos Roam after App update.  Cannot use Roam as speaker to my phone to hear You Tube videos via Bluetooth.  It works a short time after Roam factory reset, then stops working - seemingly because the Sonos App overrides it. It will still work for music through the app, but no sound with bluetooth connection to phone, even though my phone says bluetooth IS connected to Roam.  Both Roam and phone are connected to same wifi.   I used to be able to switch from hearing music through Sonos App to hearing talk from YouTube videos through bluetooth connection to Roam. The problem is new, after the recent big update of Sonos App. 

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Corry P
2 months ago
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Aussie GregContributor II
posted in Portable speakers
Sonos is crap

Dear Patrick Spence,Your Sonos products are crap.I did some research to find the best Bluetooth speaker, for my needs, so I purchased a Sonos Roam, bad decision.My Sonos music library is loaded onto my computer and I used to play my songs from that. As that's where I store my music. It used to be good up until the May update…………. then things got crap, but hey lets get a two year old to write the code, or even better get the opposition to write it.Now in order to have a Sonos product you must have a mobile phone to set it up, now nothing is connected to my speaker, either by phone or computer. But I can connect to the Sonos Tune In…………...Yesterday is was connected after about 45 minutes to Sonos via “Chat” he did nothing but it magically connected, but yesterday afternoon it connected multiple times, I tried again last night and again today but you guessed it, not connecting. It seems that it only connects when you wait for ages on the Sonos help line and have their “ Help Desk” do noth

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D
1 month ago
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sjs7793Contributor I
posted in Portable speakers
Sonos Roam won’t connect after this week’s update… again

With this week’s update, many things are broken again. Including now my Roam is “unable to connect”. This happened shortly after the first release of this new piece of junk app but was later fixed. Now it is broke again and my Roam is useless for now. I am so fed up with Sonos…. As a software engineering manager and configuration control expert, it frustrates me beyond belief when a “professional” organization breaks things that once worked. I am looking forward to a big class action suit. I won’t even start on what else is broke again… did you just push out the original new app?

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2 months ago
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markinspainContributor III
asked in Portable speakers
roam and roam 2 stereo pair

I have a Roam (gen 1) and I’d like to now if I get a Roam 2 (as they’re cheaper), will I be able to create a stereo pair (using wifi - I understand this is not possible with Bluetooth). Or do I need to get another gen 1 Roam?

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Craig L
2 months ago
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Seano99Contributor I
asked in Portable speakers
sonos roam rubbish battery

Is anyone having trouble with their sonos roam battery. It seems to be shockingly poor at retaining charge. It goes from full to 10% in about 2hrs. This is not what I would expect from a premium sonos product.I recently purchased a portable JBL Flip speaker about the same size as the roam and it gives about 10 hours play time consistently. And it cost half the price of the roam with the same sound quality. It also retains the charge when off.The roam discharges in about a day even when switched off. Overall the Roam is really rubbish product. Do I just have a faulty model or are all the Roams this bad 

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2 months ago
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lauriecarterAvid Contributor I
asked in Portable speakers
Sonos Roam Wont Add to App

Ok so my roam was working fine for several years until I let it run out of battery. I then charged it but it wouldn’t turn on properly, just kept flashing white.Factory reset it and I get to the point it flashes green/white. App detects it, plus the little turn but it gets to a point where it says ‘adding to WiFi’ which sits there for ages and eventually fails.If I check my router I can see the Roam has added and even has an IP but doesn’t show in the Sonos app, its flashing white at this point again.Logged out of the appreset the appreset my access points and routerother speakers are fineMy WiFi has 2.4ghz and 5ghz and its UbiquitiThanks

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L
2 months ago
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DedelsteinContributor I
asked in Portable speakers
Roam won’t turn on

My Roam had been plugged in but unused for several months (it is in a vacation house that I visit only periodically). When I attempted to use it, it would not turn on. I scanned this forum and found many others in the same boat and saw suggestions for attempting to get the Roam to work - none of them worked.  I initiated a chat with Sonos Tech Support (note: phone wait was over 90 minutes and I was 30th in line for chat attention, but I hung in there). The very helpful technician had me go through the troubleshooting steps (12 second power button, 5 second power button and play button) but nothing worked. Sonos will replace my Roam with a Roam 2. The technician strongly recommended that when a Roam is not going to be used for an extended period of time, it should be disconnected from the power (either USB-C or wireless). While it is unclear what an extended period of time means, I’ll try this with my new Roam 2. I hope this works for me and other Roam/Roam 2 owners.

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Craig L
2 months ago
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DJ2019Contributor I
asked in Portable speakers
Sonos Roam Will Not Power On

Sonos Roam is not powering on.  I have had it for about 2 years and it has always charged properly and powered on properly.  I have switched the charging cable and charging block out and also plugged into a powered USB A charging outlet without the charging adapter and left it for awhile.  The charging light never comes on.  I have also tried a factory reset on it.  Nothing appears to resolve the issue.  Any thoughts on why it might be dead and how to resurrect it (other than what I have already tried)?

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D
2 months ago
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OBeeSeriousContributor I
asked in Portable speakers
Roam SL

Has anyone else had issues with their Roam SL re-connecting to your system after a power cycle? I can force it to play through Airplay and Apple Music, but it absolutely WILL NOT connect to my Sonos system—ever. I reboot, re-connect, see that the speaker is listed as a speaker in my system, but it will not play. I have upgraded the Sonos app on my phone to the latest version, and AFAIK there isn’t an outstanding upgrade for the Roam SL. Hugely frustrating, so I’m hoping someone has a suggestion, a hack or a fix other than using Airplay.

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2 months ago
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Sergio_GenevaContributor I
asked in Portable speakers
Sonos Move not charging anymore

In a nutshell, I am running a SPA with 3 cabines, which each of them have a Sonos Move.I purchased them a little bit less than 2 years ago. Two of them are used daily, a third one has been rarely used. Today, all of them are not charging anymore on their support, but I was able to charge via the USB.I tried the solution provided on the different forum, which indicate that if the problem persists, you need to contact Sonos Support.I tried to call the line in Switzerland. First time, the waiting time is 40 minutes. 10 minutes later, the waiting time is 50 minutes.I tried the chat, doesn’t work.Is there a solution to this problem ? Is it the charging base that have an issue . 

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2 months ago
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WikaudioContributor I
asked in Portable speakers
Sonos Amp removes Move from the network

Sonos Move suddenly stopped connecting to the network, only the white light blinks. Reset attempts do not help. In addition to Move, I also have Amp and Ikea Symfonisk on the network, all connected wirelessly. Everything worked without problems for several years.During testing, I noticed that if I turn off Amp, Move connects to the network and is visible in the application. When Amp is reconnected to power, Move stops playing music and is removed from the app. SYMFONISK is also disconnected from the network for a while.Diagnostic data ************Please help. Moderator edit: Diagnostic number recorded and removed.

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Corry P
2 months ago
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robbertmijnContributor I
asked in Portable speakers
sonos + apple tv + epson projector: black screen on media start

I have a pretty specific issue. I have a projector (Epson 4K Projector EH-TW7000) hooked up to my apple tv (4k) with hdmi. I’m considering the purchase of a sonos sound bar, and to try it out I figured I’d hook up my sonos roam. It pairs seamlessly (although it will not allow me to set it up as a default audio device) and while watching something I’m quite happy with it.But, each time new media is started (e.g. a youtube video, but even each seperate ad), or when I exit media to the menu, the image goes black for about 15 seconds (audio continues).This problem does not occur when I use a different screen with the same setup, of when I play the audio through my projector only.I hope this sounds familiar to someone!   

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R
2 months ago
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garciag800Contributor I
asked in Portable speakers
Roam Update Error (iOS and Windows)

I’m creating a new thread as I tried asking in several other threads but haven’t yet heard back from anyoneI have this same Roam issue where you can kind of add it via iPhone app, but then it says “not registered” and when you click on “fix it” it gives error code 1,008. Everyone saying use windows app to update itBut how on earth are people getting the desktop app to update anything? I have downloaded, deleted and redownloaded the desktop app on my pc multiple times and never am I asked to update anything (I am using the latest app for windows). I have tried resetting my roam, adding it via my phone, getting to the “not registered” point, hitting fix it, then leaving it open on the screen when I see “error 1,008” and then I try to start up the desktop app but nothing happens. If I click on join an existing system, it just asks me to configure firewall and then opens the app but no mention of any updates and no sign of my roam within the devices. Only lists my other speakers that have

1
R
2 months ago
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JC ErixonContributor I
posted in Portable speakers
Playing Music through my Roam 2

Hi, Sonos Community.  My husband received a Roam 2 as a gift and we were excited to add it to our existing Sonos system.  We have a One (wired) and Play 1 (wireless) in our existing set-up and they work perfectly.  We updated to the latest version of the Sonos App before we added the Roam 2 to our system.  The connection process was smooth and the App sees the three speakers and says they are all connected.  We are unable to play music from the Roam 2, however, and we’ve tried selecting it alone and grouped with the other speakers (which is how we would almost always use it.)  When we select the roam we get an “Unable to connect.  Please try again later message”  Again, our One and Play 1 are working perfectly.I spent an hour on hold last night with customer service (no agent event answered) and have tried the live chat mutliple times (the bot keeps saying there are no agents available) so this is my last shot at resolving the issue before we return the speaker.  We already have an ama

1
R
2 months ago
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hypnogogiaContributor I
asked in Portable speakers
Removing old device from S2 App

How do I remove a Sonos roam from the S2 App? The roam is dead and no longer connects to the system and therefore needs to be removed from the device list. 

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Jamie A
2 months ago
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BurtqwertAvid Contributor I
asked in Portable speakers
Bluetooth sound delay

Hello,I have a Roam 2 and pair it with my Mac studio as a primary speaker. I connect using Bluetooth, when the Roam was new ( a month or so) it worked perfectly but now I get a delay. I have tried resetting the Roam by pressing the on/off button for 15 seconds until the lights come back on. After resetting it works perfectly for 1 or two youtube videos and then reverts back to the annoying delay. So the scenario is to click on a youtube video and I have counted as much as 5 seconds of watching lips move with no sound? I have then reset the roam, restarted the mac ect, ect, and yes it works fine for around 4 or five videos and then starts misbehaving again. I have also tried different browsers to no avail. I also have an amazon echo dot, it works perfectly every time with no delay?Any thoughts appreciated.Regards,Simon

2
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2 months ago
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Martingd62Contributor I
asked in Portable speakers
Sonos roam is now a brick

My sonos roam has stopped working i have tried various different reset methods but its just dead. The orange charge light comes on when plugged into a charger but once unplugged its dead

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AjTrek1
2 months ago
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Nancy N.Contributor I
posted in Portable speakers
Sonos Move - Total Loss

My barely two-year old Move stopped charging or working at all. I tried all of the recommended fixes, but it was completely unresponsive. I replaced the battery and tried everything again. Nothing. Sat on hold for an hour to then have a support person walk me through the same steps before telling me that the unit was out of warranty and the only thing she could offer me was 15% off my next Sonos purchase. No repair options available. No replacement options. No information on what they’ve done to fix the issue. Nothing. What a disappointment. From what I can see online, this appears to be a fairly widespread problem with this product. The company should handle it better than by asking for a bunch more money for what could easily be another poorly done product. So, for anyone who can benefit from this, be warned. Buy something else. 

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2 months ago
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