Get help with your Sonos Roam, and Sonos Move
- 626 Topics
- 3,977 Replies
I have a Sonos Roam SL. For some reason, it fails to connect to my Wifi. When I switch it on, it just flashes the orange light forever. I tried fixing the connection with the Sonos app, but it tells me to switch the device off and then back on. The problem is, it won't switch off: The advice is to press the power button for 5+ seconds, but nothing happens even if I press it for 20 seconds. At some point, the orange light sort of burns evenly for a couple of seconds, but then it just starts flashing again. What's happening here? The device basically isn't responding to anything I do.
I want to do something as simple as use a recently purchased Sonos Roam as a speaker for an Amazon Dot for my wife who has poor sight. I just want to connect to to Alexa via Bluetooth and then automatically play whatever Alexa is playing with no further speech or manual intervention . Is this possible, or have I bought something that is significantly over-specified? Johm
HiI received a roam speaker for Christmas and set it up in the relatives home I was staying in. I am now home and can’t connect to our home system. I’m trying to reset it by holding the play/pause button while pressing the power button on and off but nothing is happening (i.e flashing orange and white light changing to green).
My sonos roam is stuck in sleep mode, the app is alerting me to press any button - and even when I do it does not leave sleep mode. It also will not respond to me holding the power button for 5+ seconds.The device is stating that the battery is fully charged and the device is plugged in - however, when I unplug the Roam, I am unable to turn it on. Is this a battery issue, or a true sleep issue? I have owned the roam for less than a year.
Hi,I struggle to set up a stereo pair of two Sonos Roams. The issues is that both Roams connect individually, but fail to be displayed in the app at the same time. If both speakers are on, the app shows the speaker that was turned on first. If I turn off one speaker, the app finds the other one. Sometimes if connect one speaker via Bluetooth, I manage to see them both in the system settings. However, this doesn’t allow me to create a stereo pair.Has someone an idea what I’m doing wrong? Thank you for the support!Niklas
I would love to mount my Sonos Moves to the ceiling of my covered porch, about 1.5 feet in from the edge. I’m pretty confident it would not get wet or sun exposure. It might get a light freeze (27 degrees) on occasion. I see the Sonos Move Charging Base is designed for indoor use only. Is this protected exterior application safe to use the charging base? Would it be any better/safer to use PD Charger and USB-C cord? Would a light freeze harm the speaker?
I have iPhone S2 app move speaker that I want to use on the porch. it plays but goes offline in my app so I can’t control it. if I turn off and on again it will show up in the app but goes offline after a little while but plays so WiFi connection is there. anyone know what to do?
H all…i have had a sonos roam as part of my system for 2 years now, and suddenly it is no longer connecting to my system. I have gone through all the steps to get it set up, and it keeps ending with the same result, not able to connect at this time. There are no app updates to do and i have rebooted my modem several times. All my other speakers and subs are working just fine. Thoughts? Tips? Thanks so much!
TL;DR - Roam is arguably the infuriating portable or bluetooth speaker I’ve used. 10/10 regret this purchase. Context:Had a home-wide Sonos setup (arc + surrounds + sub) + (2x fives + sub) + (2x ones) + (move to bring to the backyard / on trips where space isn’t a premium) before buying my Roam - so am very familiar with the ecosystem Also have some Nests dotted around for voice control - again, very familiar with the wireless sound ecosystem Needed to replace our ultra-portable bluetooth speaker (use cases where the Move is too cumbersome such as quick trips to the park or trips where flying is involved) Purchased a Roam, charging pad, and case; set it up in a room that didn’t have a One/SL to be used on wireless mode but also available for bluetooth portability; works fine in wireless mode.Challenges:Immediately out of the box it didn’t work and needed to be replaced. Connectivity - regularly have connectivity issues when switching from wireless to bluetooth. The single power / mode
I have two Roam speakers. Both are on magnetic wireless chargers. I have been using them since first released. I noticed recently that one of my Roam is showing 96% charged and temperature is “hot” and has not been charging to 100% for the last couple of weeks.Any idea why this is?Other information - I am living in a country with 220V power although I have had no issues with mag-safe charging to date. The tech spec for the SONOS wireless charging pad is rated 110V-240V so I do not think that is the issue… and the other charger seems to be working without any problem.
bonjour, depuis quelques temps je ne peux plus me connecter à mon sonos move.Je suis sous android, samsung S20, box sfr.J’ai désinstallé l’appli sonos après avoir nettoyé le cache et et effacer les données. J’ai installé à nouveau l’appli, redémarré le téléphone. En parallèle, j’ai réinitialisé l’enceinte aux paramètres usines.En redémarrant l’appli, elle me demande de me connecter à mon compte, après avoir tourné quelques dans le vide 1 à 2 minutes, j’ai ce message: “un problème est survenu, vérifier que votre appareil mobile est connecté à internet et réessayez”, ce que je fais, l’appareil étant connecté...nouvel échec, redémarrez l’application...rien n’y fait! Que faire? merci. Moderator edit:Google Translate- hello, for some time I can no longer connect to my sonos move.I am on android, samsung S20, box sfr.I uninstalled the sonos app after clearing cache and clearing data. I installed the app again, restarted the phone. At the same time, I reset the speaker to factory settings.By
Hello,My Sonos Move has stopped working since I changed freebox routers. (N and AC standard). There is no G available. It shows me a problem as soon as I enter the wifi key. Before, all steps are detected. Can you help me ?Bonjour,Ma Sonos Move ne fonctionne plus depuis que j'ai changé de routeur freebox. (Norme N et AC). Il n'y a pas de G disponible. Il m'affiche un problème dès que j'entre la clé wifi. Avant, toutes les étapes sont détéctées. Pouvez-vous m'aider ?
Merry Christmas everybody :)I just bought a roam SL to my father for christmas and i have been trying on several devices (3 different iphones, and 2 ipads) to connect the product with wifi and sonos app. But it refuses to do so.I have switched off the “private connection” for wifi network on each device. i have rebooted my router i have reinitialized the roam sl between each try i have logged out; deleted and reinstalled sonos appNothing works. I hope someone here can help us.Thank you
I have a Sonos Roam speaker. And when I wake they’re up from sleep mode, my airplay stutters. I have to reboot the audio speaker. I tried to transfer from iPhone, Apple TV, MacBook Pro the result is the same. With such lags, the speaker normally plays music from the streams built into the system and Bluetooth.
This is my 2nd Sonos Move (first one was sent back under warranty) that won't turn on. I can't believe that these speakers are this bad where I've had two in a row stop working after less than a month I've tried all the factory reset nonsense and it doesn't work Does anyone have a different fix or possible cause of this? The speakers have been kept inside and not exposed to water.
Hi. At home, my pair of Sonos Move work perfectly. At home I have some Amps, Beam+Sub, roam.Now at a second house, I created a new setup with Sonos beam+Sub connected via Wi-Fi. When trying to add Sonos Move from Sonos App, system can not discover them. I reseted speakers, but nothing changed.Has it something to do with the fact I does not have any wired Sonos device connected yet at second house? How should I proceed?
Hi everyone - I just received an early Christmas gift of an Audio Technica bluetooth turntable AT-LP60XBT. There are many resources, including Audio Technica’s own website, which says that it can connect with the Sonos Move via Bluetooth (but no other Sonos device, wirelessly).You press a button on the turntable so that it enters pairing mode, and I’ve done enough reading to realize that I need to press the pairing button (the long thin button) on the back of the Move to get it ready to connect.However, when I put both devices in pairing mode - I press the button on top of the turntable, which continuously flashes blue & red (instead of blue, which is desired) - they never seem to pair. There is no completion; ultimately the light on the turntable just goes red, which means it is not paired.Has anyone dealt with this? Has anyone solved the problem? Many thanks in advance. Even if I get it to work, I’m pretty tech-savvy and it feels like… well, it shouldn’t be this difficult.
So I have a Sonos Arc 1 w/Sonos one SLs, Sonos Roam, and on Sonos SL in another room. Now I would like to add my Sonos Move to HomeKit. In HomeKit when I try to add it I get two messages. 1st - AirPay, Unable to connect to “Move”. 2nd - Unable to Add Accessory. Make sure your iPhone is connected to Wi-Fi, then try pairing again. If I go to Control Center I can choose the Move to play and it does so it must be setup in AirPlay already. I’m confused when three of my devices are connected and one won’t.
Question: Why does the microphone light on my Sonos Move sometimes come on all by itself (and then go off again) when the device is powered off? Surely if the device is switched off, it should be OFF! The device is setup with the microphone on so that Auto Trueplay can work but no voice assistant is set up or enabled. This seems pretty suspect to me!! Eavesdropping?! Attached is a photo showing the device powered off yet the microphone light on. Shortly after taking the photo, without touching the device, the microphone light went out. This is not the first time I have witnessed this behaviour…. Any suggestions / explanations? Many thanks in advance!
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