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Get help with your Sonos Roam, and Sonos Move

  • 1,620 Topics
  • 8,003 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1620 Topics
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TonRunLauContributor I
asked in Portable speakers
Cannot add a new Roam 2 to system

I have the same problem described in many other posts since 4 months. I have tried signing out and back in to the app. That didn’t work.  Come on Sonos - get this fixed. You are looking like pure clowns!

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T
16 days ago
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TechExpertContributor I
asked in Portable speakers
Sonos roam

I've solved all my problems with Sonis by taking a simple an unexpected step, buying Bose. I always like Bose and Sonos and found Sonos cloud integration better when launched, so we have invested heavily, as the design is also good, minimalist.  Unfortunately many just didn't work, and after many hours fiddling, again, I dug up annold Bose Soundlink mini... lo and behold!!!!! Since then I bought 3 new BOSE Soundlink products and the sound is great but most of all...they ALL WORK.... whereas now our Sonos Roam devices make a lovely little 🍊 orange light when you plug in a USB charger, but I don't have much use for a tiny orange light on a big black box or a puzzle involving buttons....  and don't want to spend anymore time holding down button sequences or reading troubleshooting guides so for me the solution is simple - GO BOSE ! Believe me, the time you are about to waste trying to fix these things isn't worth it, park it as a bad idea, this firm can't last much longer... like Intel a

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T
19 days ago
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Meng3058Contributor I
asked in Portable speakers
Roam cannot connect

The yellow light is always on and the connection is unavailable.I have been away on business for a few months and have not used Sonos Roam at home. When I came back and wanted to use it, I found that it could not connect. The yellow light was always on when charging, and it did not respond no matter what I did. How can I solve this problem? bluetooth and app internet

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M
19 days ago
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CathyJAContributor I
asked in Portable speakers
Roam Will Not Charge

I have an ongoing issue with my Sonos Roam speaker, which I purchased a couple of years ago to complement my existing Sonos system. From the beginning, our Roam has been inconsistently difficult to power on, which limited its usage.Recently, I used the Roam outdoors, and after returning it to its magnetic charger, I noticed it no longer displayed the orange power light. Despite holding the power button for 12 and 30 seconds, the device remains unresponsive. I have also rebooted my modem, tried alternative charging sources, but the Roam still won’t power on. I connected through the usb charge cord which caused the orange light to come on and stay lite. Again, it did not charge.Any potential solutions or next steps to assist in turning on the Roam?

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C
19 days ago
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Rodrigo Ruiz 57Contributor I
posted in Portable speakers
conexion a red compartida

Tengo sistema de red WiFi compartida y ni puedo conectar mi sonos a wiffi 

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Pools-3015
20 days ago
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drodioContributor I
posted in Portable speakers
Trying to use Move 2 on two different wireless networks

I’ve got a home wireless network, and another Starlink-powered wifi network in my Sprinter van.I want to be able to, well, move two Sonos Move 2s between those two networks -- use it at home when I’m at home, and use it on the road when I’m in the Sprinter.This has proven really, really vexing. It’s not immediately clear if this is even possible to do this. After a bunch of research I learned that I can register more than one wifi network as “trusted” in the app.When I registered a second network as trusted, my Move disappeared from the primary network. I got a “system not found” error in the app.I then tried to re-register the Move 2 on the original network. The app found one of the Moves but not the other one.I had to do a factory reset on the Moves to get them to work on the original network again.Am I missing something? Is there an easier way to use the Move on more than one network?

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MoPac
21 days ago
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TatuadoToroContributor I
asked in Portable speakers
Roam 2 Does Not Power Off

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????

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Corry P
12 days ago
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YuCalJoeContributor II
asked in Portable speakers
SONOS Roam 2 speakers (2) & Denon AVR 760H, Lost clean bluetooth connection, just quiet skipping

I’ve already contacted SONOS and Denon tech support on this one. It’s odd to say the least.History: I bought a single SONOS Roam 2 to test via bluetooth with my Denon AVR 760H. It worked after I got help from Denon (Did a POWER RESET, and a NETWORK RESET). Bluetooth connected just fine and it sounded nice. It even worked nice with my iPhone. During the setup of the SONOS Roam 2, I was never prompted for a number on the bottom of the speaker.Based on the aforementioned test results, I ordered a second SONOS Roam 2. When I received it, I plugged it in to set it up. During the setup, I was prompted for the number on the bottom of the speaker. This was new to me because the first one didn’t ask. Also during the setup, the speaker did a firmware update. I tested it alone via my iPhone, and it worked perfectly.I plugged the first Roam 2 I bought back in, and it did a firmware update. It also asked me for the number on the bottom of the speaker this time. I found this odd. I reprogrammed the

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Y
23 days ago
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mnemonicaContributor I
asked in Portable speakers
Sonos Move Bluetooth Connection Issues

We often use our move as a bluetooth speaker.When we want to pair it, it is often not detected by the device we want to pair it with.If it is on, it randomly wants to connect/ pair, and if something else is playing on another bluetooth speaker, it switches to the move without us wanting to.What is the issue here? What can I do to fix the issue?Thanks a lot!

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C
23 days ago
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FredLM91Contributor I
asked in Portable speakers
Mon Sonos Roam ne s'allume plus

Suite à un pb de mon sonos roam observé depuis quelques semaines qui s’éteignait alors qu’il était branché sur son socle induction Sonos en permanence (obligé de le rebrancher à un autre cable pour le “réveiller”), je l’ai réinitialisé à distance avec le SAV Sonos qui a fait le diagnostic en ligne et vérifié que l’état de la batterie était “parfait’. En rentrant de congés il y a quelques jours mon Sonos est éteint et même problème que tous les posts précédents depuis juin. Le Sonos se recharge avec le voyant orange actif mais impossible de rallumer l’enceinte (y compris par les procédures de réinititalisation usine/reboot en mainteant le bouton allumé etc.).L’enceinte a par ailleurs disparu de mon réseau sur l’appli. SAV injoignable, mon enceinte est inutilisable… et aucune solution ni message de Sonos à l’horizon… comment faire svp? MerciNB: j’ai une autre enceinte Sonos Roam et d’autres devices qui n’ont pas ce pb. Moderator Note - Translation by Google:Following a problem with my So

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F
25 days ago
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YuCalJoeContributor II
asked in Portable speakers
Pairing two Roam 2 speakers, and volume control

I currently have one Roam 2 that I am able to connect via bluetooth to my Denon AVR 760H and use without any major issues (minor issue in the process of reconnecting when the receiver is powered off).I was wondering how would I pair two Roam 2 speakers and get my Denon to see and use them as a pair (single bluetooth connection)? And when they are paired, is each volume control on top of the speaker itself (not using the receiver volume control since it is not supported per Denon) independent, or does reducing the volume on one reduce the volume on the other when they are paired? Again, volume controls on top of the speakers only.Thank you!

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Schlumpf
25 days ago
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skouboeContributor I
asked in Portable speakers
Roam 2 connect to Sub

Can Sonos Roam 2 be connected to any of Sonos subwoofer?

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bockersjv
25 days ago
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jason_a69Contributor II
asked in Portable speakers
Need technical specifications for Roam 2

Hi there,I cannot believe I have to ask this but here goes.I have a Roam 2 sitting in Taipei awaiting customs clearance, DHL have emailed me and asked for detailed technical information about the Roam 2, specifically the Wi-Fi operating range and the Bluetooth strength. Is there a technical specifications document I can quote from so that I can get my speaker?Thanks very much in advance. 

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J
23 days ago
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Tim first time userContributor I
asked in Portable speakers
connect roam 2 issues

Speaker works with Bluetooth fine. Set up process works and connect to network. Then app cannot locate device. Try again, same thing. It can detect device to set up initially but after that never can connect. Frustrating. Ready to return. So disappointed.

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Ken_Griffiths
27 days ago
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GrommitContributor I
asked in Portable speakers
sonos Roam not charging

My Sonos Roam was unplugged from power source for 3 weeks while away. Now it won't turn on even though it's plugged in and orange charging  light is on. Will not connect at all. Is the battery permanently dead

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G
27 days ago
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PcounterContributor I
asked in Portable speakers
Sonos Move 2 connects to wifi but doesn't show on app

I have connected my move 2 to my WiFi and it says it will appear on the app once I turn it off and on again but then it never does. Please help. 

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Schlumpf
25 days ago
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KungfuherbertContributor I
asked in Portable speakers
Two Moves2 both only play on Wifi for a short time.

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

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Corry P
18 days ago
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TahdeedleContributor I
asked in Portable speakers
Roam

My Roam product clearly is not working even with all the reset suggestions and power adapters etc the support is a complete run around and I am not happy at all with the amount of money and lack of performance when it did work. In its second year went completely dead. Why can’t this company realize it is loosing customers with this issue and take care of me. I’m feeling very disappointed and ripped off! 

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29 days ago
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mbrunner79Contributor I
asked in Portable speakers
Sonos Roam 2 | Going to Sleep / Disappearing from System List

Hi all - I know there has been terrible reports of the Sonos App and streaming issues.I’ve just purchased a pair of Sonos Roam 2 and paired for stereo.Randomly, I’ve experienced where the streaming just stops.I have to power cycle the units for them to show up and be able to stream music again.Just now, I had it happen - the left unit is slowly flashing amber LED, where the Right unit was still showing.In the sonos web app for streaming - the “cluster” of Roam speakers I was using to stream was gone.I checked via my Sonos App on my iPhone, and only the Right unit is connected - and the Left shows “not connected”.Is this part of the ongoing grief by Sonos? I’m debating about packaging these up and returning them.I will try a full reset on these and see if it occurs again.

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buzz
1 month ago
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RutgerbrContributor I
asked in Portable speakers
move 2 valt weleens weg in de wifi omgeving

Tijdens het afspelen geeft de SONOS app aan dat de move 2 wel meedoet in de groep, maar speelt geen geluid af. Moderator Note - Translation by Google:During playback, the SONOS app indicates that the move 2 is participating in the group, but does not play any sound.

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R
1 month ago
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MwareranContributor I
asked in Portable speakers
Loudness keeps turning back on

When I turn off the loudness it turns itself back on.  What’s up?

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M
1 month ago
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Twins213Contributor I
posted in Portable speakers
Sonos 2 keeps turning itself off

Sonos 2 keeps turning off weather it on the charger or not 

5
AjTrek1
1 month ago
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Philmc1980Contributor I
asked in Portable speakers
Move 2 wifi connection issue

Hi,I'm trying to connect two new Move 2 speakers to my existing system to no avail. I've previously connected 4 other speakers to the WiFi (One & SL types) with no issues whatsoever. The amps and other products have all been installed professionally. The issue is when it comes to sharing the WiFi from my phone to the speaker. It simply fails every time and asks for the password once before it gives up and says there is an issue. I called the helpline and they said it's because of the WiFi web I use all over the house. She said it will not connect to such a network. I explained that the other 4 speakers I installed all connected fine. The operator didn't know what to suggest other than. Changing my whole WiFi system! Ridiculous. I've tried connecting them via a wired connection but they don't acknowledge being plugged in and constantly go through the same circle above. I've tried turning them off and back on (they don't turn back on u less put back on the dock) to see if they then r

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P
1 month ago
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CD CochranContributor I
asked in Portable speakers
Content I can play

How can I play an audio file stored on my phone through Move 2?

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Airgetlam
1 month ago
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jshideContributor I
asked in Portable speakers
Connecting to a new wireless network

I’m at my dad’s house and trying to connect a Roam to his network.  All the instructions I’m finding seem to have the old app in mind.  I’m not someone that has struggled with the new app.  There was some learning at first, but it works just fine for me… it’s just different in some ways.  Can anyone help me with using the new app?  I connect the same product seamlessly at home or at the office… both places I used prior to the app update.  Now I’m pulling my hair out.  It should not be this difficult!  Thanks for any assistance!

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J
1 month ago
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