Get help with your Sonos Roam, and Sonos Move
- 689 Topics
- 4,215 Replies
Sonos Roam - Stuck In Sleep Mode
My sonos roam is stuck in sleep mode, the app is alerting me to press any button - and even when I do it does not leave sleep mode. It also will not respond to me holding the power button for 5+ seconds.The device is stating that the battery is fully charged and the device is plugged in - however, when I unplug the Roam, I am unable to turn it on. Is this a battery issue, or a true sleep issue? I have owned the roam for less than a year.
sonos pair disconnecting on a daily basis
I have a pair of Sonos Roams I have set up in my home.These are plugged in by default and I intend to use them stationary. As such I don't want them to sleep or enter standby when not in use. Both speakers have very good wifi signal, on channel 11, both have static IPs assigned to them and they are not close to any obstacle or in proximity to a wifi splitter or wifi extender.The channels used by the speakers are also not in conflict with any other signals in or outside my home. Very frequently I will find that one of the two is not available on the Sonos app, google voice assistant will inform me there's no wifi and a quick reset will have them up and running again. I was hoping to avoid this frequent daily reset can I do anything on my end to get this issue solved? Here are a few screenshots taken before and after resting. Can I provide any diagnostics info?
Feature Request SONOS MOVE Stereo - disbanding Stereo after Bluetooth problem
Hi SONOS Support We’ve got two MOVE Speakers set up in Stereo in our bedroom. We sporadically put one of these MOVE Speakers into Bluetooth mode so it can pair with the FireTV Stick, which works great - the problem, which is repeatable, when you put it back to WiFi mode it drops the Stereo pairing (name and everything related to the pair) it had with the other MOVE and needs to be set up all over again; which is very frustrating. Please can this be addressed, it doesn’t make sense that it should do this once back on the same WiFi it came from…few people are going to be moving the charger all over the place… Thank you
Sonos Move (S2) can't connect to 5 ghz network
My Sonos Move was able to connect to 5 ghz wifi before updating software to be compatible with S2. After updating to S2, it can only detect/connect to 2.4 ghz wifi. (All my other device connected to my 5 ghz wifi just fine) Anybody experiencing the same issue/find the solution? or is it perhaps just an S2 bugs. What I’ve done so far: Reset + Reinstall sonos S2 app Reset Sonos Move Restart Router
Using Move with WiFi extender
I have recently upgraded my Play 5 to a Move. The Move is situated in the same position as the Play 5 was, in the conservatory. I also have a Playbar and a Play 3. Due to network issues there is a WiFi extender in the conservatory. The extender provides exactly the same network and log in details as the main router. The Play 5 worked perfectly well in this location.My issue is that if the Move speaker connects to the extender then it disappears from the App. Do I need to alter a setting to overcome this problem? If I cannot connect via the extender then the Move will not work as intended.
sonos roam bluetooth cuts out
The music cuts out for a second every 30 seconds or so when playing music via Bluetooth on my roam. I love the sound of this speaker but seems to have various connection issues and this is the latest. I just want to feel confident that I can play music on it without fault and at the moment this isn’t the case. I set it up in the lounge on Xmas day for guests and we had to switch it off due to patchy playback. Any suggestions on how to fix Bluetooth connectivity would be much appreciated. If I can’t resolve this issue I’m considering returning to richer sounds but really want to make it work if possible.
Sonos Roam making continuous banging sound
My new Sonos Roam has just randomly started making a continuous banging noise, all attempts to either reset the unit or turn it off have failed, there is no one available at Sonos to assist, has anyone else experienced this? Currently I have had to put it in a box wrapped in blankets to dull the noise, it sounds like a jack hammer, any advice would be greatly appreciated.
SONOS MOVE BLUETOOTH STEREO PAIRING IS IMPOSSIBLE
FYI, You cant stereo pair MOVE speakers while on Bluetooth. DO NOT WASTE TIME TRYING.SONOS does not tell you this and most people assume it when they purchase them. I personally would not have bought my first MOVE speaker or the second MOVE speaker later if I knew it could not form a true stereo pair while in Bluetooth. I now have spent 800.00 on something I did not need and I feel I was misled on. I should have done much more investigating prior to purchase. Maybe hired someone. And it was not easy to find out that Bluetooth pairing did not work after hours of trying post purchase. I am not very happy with the deliberate hiding of this by SONUS. I love the sound that they produce while hooked to WI-FI but they knowingly hid the fact that it will not do a stereo pair while on Bluetooth. JUST WRONG! Shareholder/Stock price over customers does not work in the long run. SAD AND DISAPOINTED.
I want to smash this system
I am beyond frustrated! I own a spa, I have 18 Roam speakers in each room and throughout our spa. As others say when they work great they are great, when they decide they don’t want to work it is an absolute nightmare. I can’t even begin to tell you the amount of times I have called support for help and it’s a run around about my wifi yet every other device works perfectly fine. All speakers were working perfectly fine this morning, half way through 6 out of the 18 disconnect. I called support, they helped me reconnect, within 20 mins they stopped playing again. The same steps she walked me through is now giving me error codes. It is maddening!!! My phones wifi was strong and yet the app still didn’t allow me to connect to certain speakers. The interface of the app to fix the issue needs to be more user friendly. Having to individually re-set/ re-connect/ update is insane when you are trying to simultaneously run a business. Why the PC version won’t let you connect and manage your de
Sonos Roam bluetooth always Drops!
See many similar post but none are real solutions.What needs to be done to have sonos roam to be reliable and functional at least onceBluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background. Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.I am using the bluetooth for my PC - Intel NUC Phantom Canyon.I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .
Mixed network with Sonos Beam, One and Move
Hi,I have a Beam connected to ethernet. When the Beam and my Sonos One are the only devices turned on, the Sonos One automatically joins Sonosnet via wireless, all good. But as soon as my Move is turned on, the Sonos One switches to Wifi (WM:1). The Beam is on my Living Room while the Sonos One and Move are near each other in my Bedroom. Is it possible for Sonos One to join the Sonosnet when it's near a Move? I know the Move doesn't support Sonosnet, but I don't understand why the One also needs to be in Wifi.
Roam bluetooth grouping issue
I have a Roam SL and 2 Play:1 speakers. All are correctly registered in the S2 app. I can freely group all speakers together in WiFi. The issue arrises when I stream music to the Roam over Bluetooth and then try to group with one of the other Play:1's. On the first attempt it works fine but then if I ingroup and then group again no sound comes from the Play:1, still plays on the Roam. The app shows the Play:1 as grouped and playing. If I power cycle the Play:1 and then regroup, it works again but the same happens if I ingroup. Correction: I now get the same issue when connected over WiFi, was probably like that all along. So looks like the Roam groups the first time okay, after that not, either if on Bluetooth or not. Othe speakers group okay.Extra: just found that the same thing happens after pausing playback, the Play:1 does not resume sound but the Roam does, still grouped on the app.
Sonos Move and Netgear Nighthawk Mesh
Hardware:1 x Sonos Move, 2 x Sonos Play:1, 1 x IKEA SYMFONSIKNetgear Nighthawk Mesh, with 1 x MR60 (router) and 2 x MS60 (satellites) Interaction between a controlling device (iOS device, e.g.) and the Sonos Move:If a controller and Sonos Move are attached to the same MS60 (mesh satellite), the Sonos app on the controller CANNOT see the Sonos Move. If a controller and Sonos Move are NOT attached to the same MS60 (mesh satellite), the Sonos app on the controller CAN see the Sonos Move.The other Sonos devices are always visible to a controller, regardless of mesh device association. This is consistently reproducible, and persists beyond repeated full resets of the Sonos Move. HELP!
Roam wont pair until setup with S2?
Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?
Roam randomly offline, then reappears online many hours later (sometimes)
I’ve been using my Roam for may weeks now but every so often I find it offline, and then I can’t access it at all. If I leave it for several / many hours it might suddenly appear online.The problem seems to happen most after I put it to sleep, or power it off or leave it off the charger long enough for it to put itself to sleep. Then next time I want to use it, push the power button, LEDs come on … but it stays offline !If I leave it on the charger and as a member of a group (i.e. it never let it go to sleep) it will work for many days without hassle, but occasionally I still find it offline (but much less often).It’s very odd that the only solution to get it back online (after powering on and LEDs on) is to leave it for several / many hours … and then it will suddenly, unpredictably appear online.I would appreciate some pointers, it’s starting to annoy me !TIA
EQ required. Harsh mids, ear fatigue.
Hi Sonos,I have 2 Fives, a move, and an ARC with Sub.For now I'm just referring to the Fives and the Move.I understand you don't think an EQ is necessary (otherwise you'd include one).But the mids in the Five and Move are harsh, muddy and have an overall "fakeness" to their sound, this makes listening to these speakers uncomfortable. My ears become quickly fatigued.Now you may think you have done some kind of software magic to get the best/perfect sound, but you've ended up with artificial and muddy sound.My cheap Sony amp paired with warfdales has better depth an clarity, and sound far more natural.Actually even my cheap Logitech pc speakers with mini sub are out performing your speakers when it comes to clarity.My hope is that the issue is speaker configuration ( the speakers you choose to use in the units) or DSP and not an issue with digital amps, and that an eq that allows for fine tuning of the mids can save us here…The alternative is that I give up on your brand.At this stage I'
Feature Request: Roam stereo pairing - automagically, not "fixed"
I bought my second Roam recently, to add the option of stereo playback but I must say I’m disappointed with how it works. These are portable rechargeable speakers and will spend a fair amount of time powered off - so with a mic built in (and trueplay++) there’s an obvious opportunity to stereo-up when the laws of physics suggest it makes sense, automatically.This could be done intelligently:If one Roam speaker is playing and another on the same system is turned on and can hear the track playing via the mic (you know it’s a Roam speaker and what it should outputting so can be sure it is the “other” Roam) it should switch to stereo pair automatically. You also know what volume it should be playing, so can judge if the distance is too far for decent stereo imaging (and decide NOT to stereo up in that case). Grouping with another single Roam (eg by long press play/pause) could switch into stereo by default, with an advanced setting not to if the user so chooses when the speakers can hear
Sonos Move not charging
I recently bought a Sonos Move and am new to Sonos products. When placing the Move onto the charging base an amber light flashes for about 10 seconds and then nothing. I have left it to charge overnight and the next day, nothing! It wont turn on and isnt retaining a charge. Any help would be appreciated! Thanks
Sonos Roam not showing up on Sonos 2 App
HelloMy Sonos Play 5 device is already registered and shows up properly on the Sonos 2 App (iOS).I recently picked up the Sonos Roam and had all sorts of issues with connecting to it via the App. The NFC wasn’t working and it kept on getting stuck during adding it.I finally did get the Sonos (iOS) app to connect and add Roam to my account. However after Roam got added, now my Sonos 2 app doesn’t see the Play5 device.My ipad can still control the Play5 device on the sonos app but can’t find the Roam device.
Move Mode Button.
I picked up a brand new Move. Followed the connection instructions for WiFi. It connected and it shows up in the Sonos App. Works fine when using the App. When I press the MODE button on the back to switch Bluetooth, nothing happens. It does not beep or chime. Further, I’ve tried holding it down for pairing. Nothing. No beep, chime or blue light on top. Also, Move is supposed to be AirPlay 2 compatable, it does not show up on the list of devices. Any ideas on how to get these things working are welcome.
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