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Savershim
Contributor I
April 24, 2021

i think I got a faulty Roam

Hello all, I think I got a faulty Roam, it was working fine till today, the led light flashes red, if I hook it to the charger, its a solid red. I’ve tried to reset it by long oressing all the buttons to no avail, unfortunately it seems Sonos has no customer service over the weekend in the US, anyone run into this issue? Any thoughts on gow to fix it, or am I stuck with a faulty Roam? Thanks in advance!

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32 replies

BS4
Lyricist I
April 25, 2021

Same issue here, but a flashing orange light.  Roam is completely unresponsive to any hardware resets etc.  Wont even turn on or off.

Hopefully someone can find a fix.  Pretty pricey paper weight.

TO-HJ
Lyricist I
April 25, 2021

I have the same problem. Let me know if you find a solution

106rallye
106rallye
April 25, 2021

Did you contact Sonos about this?

    shfawaz
    shfawaz
    Prominent Collaborator I
    April 25, 2021

    Sonos has no customer service over the weekend. He said that in his narrative. I’m in the same boat. Worked for a day and now my Roam won’t power on no matter what song and dance I do. And yes, I checked the air in my tires. 

    "I alway listen to my music intravenously"
    Tezza85
    Lyricist I
    April 25, 2021

    Just had the same issue and at first nothing was working and the reset procedure for the Roam did nothing.

    It is back up and running after doing the following; (read the steps first before trying this, so that you know the timings etc) 

    1. Left the Roam plugged in using the USB C cable for about 10mins to allow charge in to the battery.
    2. Took the USB C cable out
    3. Held the power button in and kept holding it, to see if anything would happen and after about 10-15secs the white light on the front came on (if after 30secs the white light doesn’t show, then unfortunately this may not have worked for you BUT I would leave the Roam to charge longer and try again).
    4. Let go off the power button
    5. Plugged the USB C cable back in
    6. Checked Sonos app and could see the battery level was only 17% and now charging.

    Hope the above works for others :)

    shfawaz
    shfawaz
    Prominent Collaborator I
    April 25, 2021

    Tried that. No go for me. Thanks for sharing.

    "I alway listen to my music intravenously"
    Tezza85
    Lyricist I
    April 25, 2021

    @shfawaz maybe leave it plugged in long enough to charge.

    Also worth checking that the USB plug you are using is not less than 1.5A output.

    shfawaz
    shfawaz
    Prominent Collaborator I
    April 25, 2021

    Actually I’ve tried at least three different known working charging cables and three separate adapters of 20, 45, and 100 watts. I know that it recognizing the cable/charge because when I unplug the USB C from the Roam, the bottom Orange LED comes on for a few seconds and then goes out. If I plug in and unplug again, I can repeat it. But nothing else. It’s dead.

    "I alway listen to my music intravenously"
    Tezza85
    Lyricist I
    April 25, 2021

    It’s the Amps output that you want to make sure is correct

    shfawaz
    shfawaz
    Prominent Collaborator I
    April 25, 2021

    Watts translate to Amps. I’m positive this is not a charger issue. How many known working chargers and cables does one have to try before one can conclude it not’s the charger or cable? I’m pretty sure 3 is more than enough to do that. 

    "I alway listen to my music intravenously"
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