I have reset the MOVE over 10 times. I am 2 plus hours trying to reconnect this thing. I have reset my phone, my network, and all my other SONOS products work. It says the app is updated. get through the setup process, and the app FAILS activating your sonos move to your system. NOTE - when I log into SONOS website, I see my move listed. I see all 7 products. I am officially lost for options. The error in the app is “move is not registered” - FIX IT. I go through the FIX IT process, I hear the chimes, I follow directions, I push the button, more chimes, and then it says “Linking your Sonos Move to you account...” and then it just spins for a while...and then it says “There was a problem adding your Sonos Move to your system. Can someone reset my app or delete it from my purchase history??? So I can add new??? No clue. This sucks.
Best answer by Tsumaa
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