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Get help with your Sonos Roam, and Sonos Move

  • 1,570 Topics
  • 7,894 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1570 Topics
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leahsfarmContributor I
asked in Portable speakers
Move 2 stops playing only when playing on its own

I just bought a new Move2. It is connected. When I play my Living Room Sonos or Rocks speakers, it will play. If I try to play it on its own, it cuts out after just a minute.I have reset, deleted, re-added, and everything else I can think of.  

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3 months ago
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FartyContributor I
asked in Portable speakers
Grouping 2 Roam speakers.

Can I group 2 Roam Speakers (a Roam 2 and an older Roam) together in a car so as to be able to stream bluetooth audio to both speakers while driving?

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3 months ago
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ADone17Contributor I
asked in Portable speakers
Roam update Nightmare Loop

I have 2 Roams. 1st works fine. Second is bipolar!Sequence of events below with my comments in parentheses (...)App did not fi d or recognise the 2nd Roam.Factory reset so I can add it to my system via the add product feature.Roam added but not registered.Fix it.Adding..…Update required Updating.…Error 1014.... continue…Problem adding to system (it already is)Done(Sequence repeats then....)Software update pop up screen(Start update button doesn't progress and freezes phone)(Close app)(Restart app)(Sequence repats a 3rd time. But.....)Checking for updates…Trouble checking for updatesTry againChecking.…There is an update available.…Start update..Error 1001Try againError 1001Done(But wait.... there's more....)(Close app and restart app)There is an update available Updating.…Error 1005Try againError 1005.…(I have been trying this for the past 7 days now) End sequence and patience!My Roam is now a permanent fixture in my wall from launching the f***en thing..…Moderator Note: Modified in acc

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3 months ago
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EveOatContributor I
asked in Portable speakers
Roam 2 EQ

Hello all! Just got a Roam 2 for my travels. Everything working fine with the speaker and the app…except the eq settings! Not using over Bluetooth currently which I know doesn’t use the eq settings. I have a One SL connected to the same network and everything g works fine with that.Anyone else come across this problem?  Thanks :)

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3 months ago
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AnteVContributor I
asked in Portable speakers
Connecting Move on group speakers

Dear all,I have small problem after app upgrade.Problem is how to make Move to play with group speakers in the house. My playbar, 2x sonos 3, sub and 2x one are playing perfectly. We can make groups to play how we want, but when i want to connect move on group we have problem. App reckognize move, i click Everywhere/yelow dot check and it reports an error …could not connect, please try again later. If somenone had similar problem please advise. Best regards, Satisfied customer Ante.

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3 months ago
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Lumbum68Contributor I
asked in Portable speakers
new move - not connected

Tried setting up brand new move, does all the set up then all I get is not connected, shows on my router as device, anyone managed to get it to work

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3 months ago
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Br34dContributor I
asked in Portable speakers
Sonos Roam completed setup, then app shows no products found

Hello,I recently bought a Sonos Roam (used, working order). As per guidelines I factory reset it and proceeded to download the Sonos app and attempt to set it up. All was fine (albeit wifi connection setup took ~3 minutes; much longer than any other device I’ve used), until the setup was completed, and the app suggested that I restart the Roam in order for it to show up.I did so multiple times to no avail - the app continues to show “no products found”.I also tried to add the Roam via bluetooth, however the white led does not turn blue whatsoever? Holding for 2 seconds yields no results, and then holding longer will just power it off. I’ve spent about an hour attempting to set it up and have thoroughly read the available manuals without any success, so any suggestions or help would be much appreciated.Thanks!

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3 months ago
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TritonDaveContributor I
asked in Portable speakers
Adding Sonos Roam 2 to Original Sonos System

I have an original Sonos system with Playbar, Sub Base, Play 3, and three Play 1 Speakers in our home. They are not compatible with the S2 software. I would like to add an outside speaker that is waterproof and thought the Roam 2 might be an option.This speaker would be located at our new boathouse which is 150’ from our main house. I needed to install a WI-FI bridge system (NETGEAR Nighthawk) to my main home W-IFI in order to connect an ADT security system there. Can I add a Roam 2 speaker at the boathouse to play the same music that my existing Sonos system is playing in our main house?What would be the best way to connect/group a Roam 2 speaker to my main house Sonos system- Bluetooth?

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3 months ago
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Adam FrewinContributor I
asked in Portable speakers
Sonos move

My Move won’t charge either on the base station or via USB-C. Anyone else having this issue?

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3 months ago
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MingmanContributor I
asked in Portable speakers
Setting up move 2

I am getting stuck when setting up the move 2 at the point where it says press the flashing button. The light flashes but the button highlighted on sonos app which is the pause button does action anything?

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2 months ago
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HendroContributor I
asked in Portable speakers
Trouble setting up Sonos Roam

I recently bought a new Sonos Roam and tried setting it up with the Sonos S2 app on android(Android Version 13) and everything goes well until after connecting to the wifi where it sais “Your sonos roam has been added, but may not appear in the system settings. If so,press and hold the power button for 5 seconds, then turn your Sonos Roam back on to finish setup from system settings”. When I hold the power button for 5 seconds and then turn it back on nothing happens and I can’t continue the set up process. I also can’t create a system since pressing “Add Speaker or Component” does nothing at all. I can connect the Sonos Roam to the wifi if I go through the “Find Missing products” section but it still doesn’t change anything once it connects to the wifi. Trying to connect it though bluetooth also doesn’t work. I have also tried reseting the app to no avail and resarting my router and checking my router details and it should all be compatible yet I still have the same issue. Im just kin

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3 months ago
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kayaker8Contributor I
asked in Portable speakers
Roam 2 Connectivity

The first time I installed my Roam 2 it worked great. Now I am unable to play Prime music through Roam 2. However, I can play Prime on my Sonos One SL speakers. Also I can play audio from my iPhone on the Roam 2. I checked and both the Sonos One SL and Roam 2 are connected to the same network. Any ideas?

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3 months ago
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Stellas8Contributor I
asked in Portable speakers
Roam 2

Unable to connect Roam 2 to my system. I’ve made several attempts. I’ve reset the product multiple times and I am still unable to add the speaker. I am not attempting to connect it with the S1 control app. Has anyone had similar issues? 

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3 months ago
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SteveW1878Contributor I
posted in Portable speakers
pairing Sonos Move 1

I can’t get my Sonos Move 1 to show blue light… I’ve tried switching if off and on then pressing the Bluetooth button 

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3 months ago
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ggcoe83Contributor I
posted in Portable speakers
Move2 Charging issue

My Move2 won’t charge. It’s at 0%!But as long as it is on the ring, it will play music. Once I take it off the ring, it won’t play.This seems to suggest that there is something wrong with the battery.

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3 months ago
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WhoDatHooContributor I
asked in Portable speakers
Can’t connect New Roam SL to App

I got a new Roam SL and it won’t connect to the app. App says Roam can’t be added with this phone and to try another device. I’ve tried multiple phones with same result. I returned the Roam and got a new one but it has the same problem. I tried connecting using my iPad which had old version of the app, but the app said I had to upgrade to new version of app in order to add a new device. Very frustrating!  I assume the problem is with the new app. When will this be resolved?

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3 months ago
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ThelinesharkContributor I
asked in Portable speakers
surface pro 8 Bluetooth connectivity to Sonos move

It is easy to connect Sonos move to s23 ultra smart phone, however, I am unable to connect Sonos move to Surface Pro 8 tablet. Why is this a problem? 

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3 months ago
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gdspeaker
asked in Portable speakers
Sonos Roam

Hello. I bought a Sonos Roam a couple of days ago. Downloaded the app, followed all instructions to set up, but still I cannot connect my phone to the speaker. I get as far as ‘your sonos roam has been added, but may not appear in the system settings.’ I turn the speaker on and off, but it never connects. Have tried factory resets, logging in and out of the app. It is driving me mad. I can not get hold of Sonos support on the phone. Any advice welcome? Thank you 

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3 months ago
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Lenny727Contributor I
asked in Portable speakers
Sonos Move 1 Setup

I have recently purchased a Sonos Move but cant add it to my system (pair of Era 300s) it wont work. I keep getting a update software message but this causes the app to freeze and i have to delete and reload the app. I simply cant connect the Move speaker to the app. I have tried contacting Sonos but no help is provided with a 100mins wait to have calls answered. Extremely disappointed in the lack of support by Sonos.

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3 months ago
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Andy_3Contributor II
asked in Portable speakers
Sonos Move wont play with other Sonos kit on my system

Sonos Move wont play with other Sonos kit on my system. I can play all other devices at the same time, Beam, 3, Amp and Roam but when i try to add Move to the group it doesnt connect.Move plays through the same app and works as a standalone but wont play with its friends. Any ideas? 

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3 months ago
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Ricola5359Contributor I
asked in Portable speakers
My Roam is no more charging

Hi everyone, i just founded closed topic about the same problem. The Orange LED of death.I just discovered two days ago that my Roam no more charging on the wireless charger. Battery was empty so, i just say to myself, what a pity, the wireless charger is no more working. Lets charge the Roam the old way!AND i plugged it. One night, One day. Nothing, just the little Orange light just here to say THERE IS HOPE!And when i wanna turn on, nothing happend. The hope disappeared.so, go to sonos.com and to ask the community! and there i discovered that i’m not the only one, sadly…and nothing can help me to change it, just i want to be in contact with someone from sonos. Will i be heard?

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3 months ago
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MoeparkerContributor I
asked in Portable speakers
cant connect

I can’t seem to set this up. It doesn’t find the device. Bluetooth and Wi-Fi are both working

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3 months ago
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Tbone22Contributor I
asked in Portable speakers
move

Unable to connect to move speaker 

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3 months ago
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demm406Contributor I
asked in Portable speakers
Crackling and flashing red light Move 2

There was interruption and loud crackling on my Move 2 while playing music. At the same time the top LED started flashing red. I stopped the audio and started it again but it sounds different. Like it lost some of its punch. Is it possible it’s been damaged?  Moderator Note - Removed and recorded diagnostic number.

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3 months ago
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Music mattContributor I
asked in Portable speakers
my move

My 3 year old move stopped working it will not take a charge any ideas

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3 months ago
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