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sorensent
Trending Lyricist I
November 5, 2021

Roam Stereo Pair randomly unpair.

Just as my Sonos Play:1 and Sonos Play:3 is setup in Stereo, og had the same intention with my new Sonos Roam.

After Stereo Paring, they can stay paired for some days, but unfortunately, they keep randomly unpairing for some reason, and i have to start over again.

The Roam unpairing can happen out of the blue, - or when network/power or something else do change. Though, my Sonos Play:1 and Play:3 keep being Stereo Paired. So Why Not the Same With Roam?

 

I hope this will be fixed.

 

 

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    31 replies

    James L.
    James L.
    Retired Community Staff
    November 8, 2021

    Hi @sorensent,

     

    The stereo pair will separate if you connect to Roam via Bluetooth, put it into sleep mode, or power it off. The same won’t happen with a Play:1 or Play:3 since they’re not battery powered nor will they be taken out of range of each other.

    Once Roam is powered on and connected to Wi-Fi, you will need to recreate the stereo pair again using the steps on our Creating a Stereo Pair FAQ.

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    John B
    November 8, 2021

    Are you on software update 13.3 or later? 13.3 brought some improvements to the Roam.

    sorensentAuthor
    Trending Lyricist I
    November 9, 2021

    Hi @James L. and @John B ,

     

    Both Roams are always Power Connected , and placed same location all the time. They are not moved away. They are also always powered on just as our Play:1 and :3 always are.

    Even with that, we randomly see the Stereo pairing breaks. It can break at any time, - between same minutes when pairing up-to couple of days. There is no rhythm to it. Last time the Pairing broke while i was listening to music -.., the music simply disappeared from the paired Roam, but continued on the other Roam as nothing happened.

    For me, this is a bug.

    If I Stereo pairing Roams, i don’t expect them to randomly dis-pairing, without my accept or at least notification with a note of why. This has to be a bug. 

      James L.
      James L.
      Retired Community Staff
      November 9, 2021

      Both Roams are always Power Connected , and placed same location all the time. They are not moved away. They are also always powered on just as our Play:1 and :3 always are.

      Even with that, we randomly see the Stereo pairing breaks. It can break at any time, - between same minutes when pairing up-to couple of days. There is no rhythm to it. Last time the Pairing broke while i was listening to music -.., the music simply disappeared from the paired Roam.

      For me, this is a bug. If Stereo pairing Roams - it must not just dis-pairing without a note of why.

       

      If this is the case, I’d like to see a diagnostic from your system after one of these unpairing events. Please don’t re-pair them until after you’ve submitted the diagnostic and replied with the number in this thread.

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        sorensentAuthor
        Trending Lyricist I
        November 9, 2021

        Thanks James. I will.

        i just repaired them this morning again. I will update you with the number, when it happen again.

          sorensentAuthor
          Trending Lyricist I
          November 15, 2021

          Hi James,

          We have just had a Power-Outage for 2 minutes because of some small changes to the electrical panel.

          Though this ended up with the Roam Stereo pairing to break. The speakers where not touched doing this operation, nor powered down or anything. I will expect the same behaviors as my other Sonos Stereo paired devices.

          I have submitted a diagnostic (1832063646)

           

          sorensentAuthor
          Trending Lyricist I
          November 16, 2021

          Hi @James L. and @John B ,

           

          it just happen again. Roams got repaired yesterday and this morning it was unpaired.

          Diagnostic was submitted 1797695579

           

          Looking forward to learn your findings.

           

           

            John B
            November 16, 2021

            Just to be clear, @James L. works for Sonos, I am just a fellow user.

              bockersjv
              bockersjv
              Local Superstar
              November 16, 2021

              Me too. I’d like an option for a “hard” pair which can only be undone by using the app.

              James L.
              James L.
              Retired Community Staff
              November 16, 2021

              it just happen again. Roams got repaired yesterday and this morning it was unpaired.

              Diagnostic was submitted 1797695579

              Thanks for that.

               

              From what I saw in the diagnostic, it looks like there was a connection time-out between the Roams that caused the unpairing. Specifically, the one now called Køkken didn’t receive a response from the other Roam within 5 minutes so they split. I can’t immediately tell why that’s the case, since that’s not something we can tell from the logs alone, but it does look like Køkken has a much weaker connection to your WiFi network compared to the other Roam. How far apart are these Roams from each other? 

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