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RBuchetto
Trending Lyricist I
December 19, 2021

New Sonos Roam - Wifi Connection Issues

I recently purchased a new roam this week after much anticipation. I am however very disappointed with the purchase. I am unable to keep the roam connected to WiFi. It works for a few hours but eventually disconnects and then the status like blinks from white to orange. I can hear the music skipping if I listen to the speak against my ear. The speaker itself makes a popping sound as it connects and disconnects from WiFi. 

The room works through bluetooth. The Sonos app shows the roam connected to the system despite the blinking light. The Sonos system is up to date, the roam is up to date and I am using the latest Sonos iOS app as well. 
 

I’ve gone through the forum’s posts on this subject and did hard resets, rebooted my WiFi. Nothing seems to work. My current system has five other speaks connected without issue, throughout the house. I’ve tried moving the roam closer to the router. Nothing seems to work and I am afraid that I’ve received a lemon…

 

Edit as of this afternoon: Bluetooth does not work either. The status light will blink from blue to orange. When I try to play music, the status light blinks blue to orange and a pink color. No idea what is going on and very frustrating. My Other Sonos speakers were far easier to setup and play without issue. 

 

 

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    34 replies

    Ken_Griffiths
    Ken_Griffiths
    December 19, 2021

    For the last part of your post with the flashing colours, that sounds like you have simultaneously pressed the play/pause and volume-down button for a period and put it into diagnostic dump mode.

    I would simply press and hold the rear power button for 5+ seconds until you hear the descending tones as it powers off.

    Wait for 10+ seconds and then power it on again or simply return it to its charger and the lights should clear and the normal operation should return.

    Ken_Griffiths
    Ken_Griffiths
    December 19, 2021

    To resolve the wireless connection issues, you will perhaps need to describe your local network setup in a little more detail, for example…

    • What router are you using?
    • Any other WiFi access points besides the main router?
    • Are the router bands named separately?
    • What WiFi channels & channel-width are in use?
    RBuchettoAuthor
    Trending Lyricist I
    December 19, 2021

    For the last part of your post with the flashing colours, that sounds like you have simultaneously pressed the play/pause and volume-down button for a period and put it into diagnostic dump mode.

    I would simply press and hold the rear power button for 5+ seconds until you hear the descending tones as it powers off.

    Wait for 10+ seconds and then power it on again or simply return it to its charger and the lights should clear and the normal operation should return.

    I tried your recommendation and restarted the roam. The status light continues to flash white to orange. 

      RBuchettoAuthor
      Trending Lyricist I
      December 19, 2021

      To resolve the wireless connection issues, you will perhaps need to describe your local network setup in a little more detail, for example…

      • What router are you using?
      • Any other WiFi access points besides the main router?
      • Are the router bands named separately?
      • What WiFi channels & channel-width are in use?

      WiFi network is an ASUS AI mesh.

      Main router: ASUS RT-AX88U

      Mesh node: ASUS AC-68U

      Roam is connected to the main router. 
      5ghz and 2.4ghz bands are names differently. Connected to the 2.4ghz network.

       

      Routers are set to select the optimal channel to operate on with the least amount of interference with neighbors. 
      I have 37 devices connected and the Roam is located about ten feet from a Play One so I don’t understand why there would be an issue with the WiFi network to cause problems with the Roam.
       

      Is there anything in specific you were thinking I should check? 

      Ken_Griffiths
      Ken_Griffiths
      December 19, 2021

      I’m not sure if it’s relevant, but there have been a number of threads in regards to your main router over the past 12 months… perhaps see the three ‘sample’ links below:

      I’m not sure why your Roam after fully power-recycling it is flashing, but this link tends to suggest a possible fault condition, or it possibly requires an update (if you can just get it connected to your network to do that):

      https://support.sonos.com/s/article/226

      I suspect you may have a combination of things here. My suggestion is to get your setup working first without the Roam and then look at the Roam to see if you can get it to add to your router’s WiFi network based on the suggestions in the threads I’ve linked above.I hope that assists.

      If problems are not resolved, then I think you might be best to discuss the issue with Sonos Support via this LINK

        RBuchettoAuthor
        Trending Lyricist I
        December 19, 2021

        I’m not sure if it’s relevant, but there have been a number of threads in regards to your main router over the past 12 months… perhaps see the three ‘sample’ links below:

        I’m not sure why your Roam after fully power-recycling it is flashing, but this link tends to suggest a possible fault condition, or it possibly requires an update (if you can just get it connected to your network to do that):

        https://support.sonos.com/s/article/226

        I suspect you may have a combination of things here. My suggestion is to get your setup working first without the Roam and then look at the Roam to see if you can get it to add to your router’s WiFi network based on the suggestions in the threads I’ve linked above.I hope that assists.

        If problems are not resolved, then I think you might be best to discuss the issue with Sonos Support via this LINK

        Thanks! I’ll look into the threads.

        I have no issues with the other five Sonos speakers connected to my system and the same router. There may be a problem with the roam itself. 

          Ken_Griffiths
          Ken_Griffiths
          December 19, 2021

          Have you perhaps tried a factory reset of the Roam? It maybe worth a try…

          1. Power off the Roam (5+ second press) on rear power button until you hear the 4 descending shutdown tones.
          2. Wait 10 seconds.
          3. Hold down Play/Pause - and power ‘on’ with rear power button - keep Play/Pause button pressed until you see LED flash Amber. Then let go the button.
          4. Status LED will switch to flashing Green, at which point open the S2 Sonos App and setup the device on your existing system.
          Ken_Griffiths
          Ken_Griffiths
          December 19, 2021

          @RBuchetto,
          If no luck setting up the Roam post factory reset, maybe try a reboot of the router and check that you have the latest router firmware update too. HTH

          RBuchettoAuthor
          Trending Lyricist I
          December 20, 2021

          Have you perhaps tried a factory reset of the Roam? It maybe worth a try…

          1. Power off the Roam (5+ second press) on rear power button until you hear the 4 descending shutdown tones.
          2. Wait 10 seconds.
          3. Hold down Play/Pause and power ‘on’ with rear power button - keep Play/Pause button pressed until you see it flash Amber. Then let go the button.
          4. Status LED will switch to flashing Green, at which point open the S2 Sonos App and setup the device on your existing system.

          Thanks! I tried this, setup the roam into the system again. Tried playing music VIA Bluetooth and I hear a brief 1second fragment of the song and the audio goes off again. Still does not work on WiFi, either. 
           

          I’ll try Sonos support tomorrow, but from the other threads online it seems a lot of people share the same issues and end up returning their roam. 

            Ken_Griffiths
            Ken_Griffiths
            December 20, 2021

            Have you perhaps tried a factory reset of the Roam? It maybe worth a try…

            1. Power off the Roam (5+ second press) on rear power button until you hear the 4 descending shutdown tones.
            2. Wait 10 seconds.
            3. Hold down Play/Pause and power ‘on’ with rear power button - keep Play/Pause button pressed until you see it flash Amber. Then let go the button.
            4. Status LED will switch to flashing Green, at which point open the S2 Sonos App and setup the device on your existing system.

            Thanks! I tried this, setup the roam into the system again. Tried playing music VIA Bluetooth and I hear a brief 1second fragment of the song and the audio goes off again. Still does not work on WiFi, either. 
             

            I’ll try Sonos support tomorrow, but from the other threads online it seems a lot of people share the same issues and end up returning their roam. 

            Having Factory reset the Roam, did you first of all remove the ‘existing’ pairing of the Roam in your Bluetooth list on your mobile device? - you will definitely need to delete/remove it and setup the Bluetooth pairing again. This is required so the sharing token can be setup again between your mobile Bluetooth link and the ‘reset’ device.

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