Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 781 Topics
  • 4,586 Replies

781 Topics

V
ValtyrContributor I
asked in Portable speakers

Move & Apple Music on Mac Issue

Hi all, let me quickly explain. I use an MacMini M1 and installed Apple Music to stream to my 2 SONOS Move’s. The speakers show up on Apple Music as expected but I am not able to get any sound out of them. The connection is getting dropped. (all devices are on the same network)If I restart the Mac, it works from beginning without any issue but in case I leave the desk vor 20 minutes and stopped the music before, the same issues as mentioned before occurs. No sound. After a quick restart it works again.No idea what I can do about that.

10
BMF
10 months ago
Shane Given
Shane GivenContributor I
asked in Portable speakers

Sonos Roam not working..

My Sonos Roam will not work.When plugged in with USB-C, the orange light comes on and stays on but cannot operate the Roam.When unplugged, no lights, cannot turn on at all. Can anybody help me??!

10
E
4 months ago
E
Erik FriisContributor I
asked in Portable speakers

SONOS Roam - lossless audio - airplay - iPhone as hotspot

Hi,When I am on the road, I want listen to Apple Music's lossless tracks on my Roam.Bluetooth does not support lossless music so I plan to use Airplay.The problem is that Airplay needs a wifi network which is a hassle to set up when I am on the road.Is there a way to use the iPhone tethering function? Thank you. 

10
P
2 months ago
W
wb_4896Contributor I
asked in Portable speakers

Unable to connect Sonos Move to the system

Our Move dropped from the system for no apparent reason and now we are unable to find it or reload it. We have tried re-booting, installing again, re-loading the app. Nothing seems to work.

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Corry P
1 month ago
IanJShaw
IanJShawAvid Contributor I
asked in Portable speakers

Move suddenly unreliable

I have a 12 zone Sonos system, wireless config, that usually runs trouble free. WiFi is provided by BT Whole Home Wifi extenders throughout the house.One of the zones is a Sonos Move that has performed flawlessly since I’ve had it.In the last couple of weeks it has started becoming very unreliable.  Typical behaviour is: - Add Move to Group (via either Windows Desktop or Android app) - Move shows as playing music in the group but no sound comes out - Attempt to remove Move from group:  App unable to connect to device, try again later - Manually turn Move off and then on again - Move sometimes returns to becoming responsive, sometimes not. At all times the WiFi signal where the Move is situated it showing as full strength on my phone. I have tried a full factory reset and re-adding to my system with no improvement. Has anyone experienced anything similar?  Got any helpful hints before I take this to Sonos Support?Many thanks.

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bockersjv
11 months ago
J
Justin ClarkContributor I
asked in Portable speakers

Amazon music goes silent when playing on my roam

I can be playing an album through Amazon Music on my Roam when it suddenly goes silent.  I can see that the song still plays on the roam as time moves.  I have tried switching off and on again but it doesn’t work.However, there is no issue if I go to a myTuner radio station or a Pocket Casts podcast.  I can then go back to Amazon Music later and it plays fine.  I can’t see any correlation between the album being in HD or UHD.

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Corry P
11 days ago
D
delexaContributor I
asked in Portable speakers

Sonos Roam and Airplay

Hi,Do you have problems with Airplay with stutters on Roam right after turning it on?Let’s say we have 4 states:1 - when Roam is tuned on and available in network and it’s the only state that allows to play music2 - when Roam completely turned off, after 12 second press on the back button3 - when Roam is in sleep mode, after press on back button4 - low power mode after several minutes on inactivity when WIFI POWER SAVE setting is on.So, transferring from state 1 to 2 and back to 1 (1->2->1) enables stutters. Then transferring from 1 to 3 and back to 1 (1>3>1) n amount of times fixes that.I spoke with Sonos Support and got replacement. The new Roam that I received has exactly the same problem. I tried in different networks with different routers and result is the same.

10
P
4 months ago
T
tdifonzoContributor II
posted in Portable speakers

Sonos Roam constantly skipping when connected via Bluetooth to M1 MacBook Pro

Has anybody else tried their Roam with an M1 Mac via Bluetooth? Mine just constantly skips and is quite annoying. Works flawlessly when streaming via Bluetooth from my iPhone or iPad but something is going on with the M1 Mac/Roam combo.  Diagnostic Confirmation #: 673498138

10
A
1 year ago
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paulmarchioContributor I
asked in Portable speakers

Why is the Sonos Roam subpar

I bought the Sonos Roam on vacation to listen at the pool.  It does not connect to WiFi, bluetooth or apple airplay and is just basically a paper weight.  Luckily for me the tech support guys dont work on the weekend so I have no one to help me. WHAT A WASTE AND FALSE ADVERTISING!

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106rallye
1 year ago
T
teva995Contributor I
posted in Portable speakers

Sonos Move static/crackling noise

Hi, Bought a brand new Sonos Move, and since using it, there is random static that occurs often throughout songs. I read that it may be interference from other products nearby, but this is not the case. I can take it near no other products and it still occurs.I’ve submitted diagnostics number: 2072736789Please help find what is wrong.

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Ken_Griffiths
1 year ago
P
pingzContributor I
posted in Portable speakers

Can’t wake up Roam using playback button after 13.4 update

As stated in title. Any suggestions please?

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Ken_Griffiths
1 year ago
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eifelberndContributor I
posted in Portable speakers

Roam severe and frequent airplay stutter

The roam is my first Sonos product, a present by my kids, received two weeks ago. I have seen all the reports on playback stutter posted in the forum and elsewhere. I have that issue constantly, usually the second time i turn on the roam on any given day. I got the speaker for its airplay function and it because it does not have run on AC, not for bluetooth. I also have two HomePod minis in my house. While they only run on AC they have performed flawlessly in Airplay. All my iDevices are Airplay 2 compatible. I see no solutions to this Roam problem in the replies posted by sonos, other than „send a diagnostic“. But i see no synthesis of the diagnostics data obtained by sonos that tells forum posters whose speakers airplay-stutter what to do to solve the problem. As a result, I decided to that I will return my Roam and will ask my kids to get me a different brand speaker. It is disappointing because i do like the sound of the roam (the few times airplay actually worked) better than that

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Ken_Griffiths
2 months ago
J
j.kooninContributor I
posted in Portable speakers

WiFi Extender Solutions?

Hi folks,  I recently purchased a pair of Sonos Fives for my living room, and a Move for the rest of the house. I’m very happy with them. I have a question regarding WiFi extenders - no doubt similar to others that have been asked, but I guess everyone’s use case is slightly different.  I have a downstairs gym where WiFi is patchy. If I have the Move upstairs (i.e. where connection is easy) and play something then take it downstairs, it can still remain connected to the WiFi network, but it’s patchy and often drops out. It seems harder to play something from scratch downstairs. I also have a treadmill down there which requires WiFi. This seems to work a little better, but again sometimes it’s glitchy.  I’m looking for a solution which would extend WiFi connection down there reliably. Hopefully this would work for both devices - i.e. I’m not sure a Boost would do anything for my treadmill! Browsing some previous forum conversations it seems this is not completely simple.  Suggestions mo

9
J
1 year ago
W
WaddedContributor I
posted in Portable speakers

S2 - Should I or shouldn't I?

Hi All,I’m a heavily invested long term user of Sonos and contemplating the trade up program to bring my system to S2 compatibility.  However I’m pretty concerned by what seems to be widespread issues around the S2 controller stability, with so many users reporting connectivity issues after moving from S1 to S2.I was hoping this might be early teething issues with the S2 app, but after reading recent reviews on the apple App Store (as recent as this week) it seems the same issues are still present and quite widespread.  Specifically the issues I’m referring to are where the S2 controller/app fails to find the Sonos system, speakers drop off, random disconnection issues and delays when pausing/skipping tracks.  I see that Sonos support seem to be in complete denial of these issues blaming the user’s network/environment, but completely ignoring the fact the problems started immediately after switching from S1 to S2.Can fellow community members comment on their experience with S2, specifi

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controlav
2 years ago
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paulmillerTrending Lyricist I
asked in Portable speakers

Move on a guest network.

At a rent by week cottage and attempting to setup a Move on a wi-fi, it fails to complete.  One article says the Move cannot be setup on a guest wi-fi network. How do I know if the wi-fi I'm trying to connect to is a guest one, and that's why we can't connect, or some other problem is in play?

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Paul A
2 years ago
M
mrgrievesAvid Contributor I
asked in Portable speakers

Temporarily putting Roam on another wifi network

I have a Sonos S2 system with a few Ones and a Roam in it.  We’re going on holiday soon and would like to take the Roam with us and put it on the holiday home’s wifi network.I’ve read other posts saying I can go to the general network settings and add multiple wifi networks which sounds exactly what I want.However, I’m just a little confused.  If I take the Roam away from my own network, how do I connect to it so I can put the new wifi network in?  Sorry I’ve seen a few questions on it - a lot about using multiple Sonos systems which isn’t what I’m after - but I’m obviously missing one small detail.  I’m sure this must have been answered elsewhere.

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Airgetlam
6 months ago
J
Jetstar1Contributor I
asked in Portable speakers

Sonos play 3 stopped powering up

I see there is a common thread among play 3 users that experience sudden power failure...I am now one of these people. I have had my play 3 alongside several other sonos products, all of which have performed well over the past few years. Yesterday, my play 3 suddenly stopped working, and I have come to realise that it will not power up. Have tried several cords, several outlets, etc…I did not lose anything else i the house, had no CB pop, so doubtful any major power surge came along, but nevertheless, the play 3 seems dead.  Any new ideas to try? Has sonos admitted yet that there is a porblem with these products?Thanks 

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Airgetlam
4 hours ago
J
joekjoekContributor I
asked in Portable speakers

downgrading

i have Sonos Move but because of my OS (12+ on iphone 6) have to downgrade it to S1 in order to use it. I understand this means certain Move features may be lost but can’t find any info about what they might be. Anyone know? Another related question - if I downgrade to S1 can I then upgrade it back to S2 if I get the suitable OS (14+)?

9
J
8 months ago
N
NaturBoyContributor I
posted in Portable speakers

Roam stops charging after a while, when on wireless charging pad

I have the Roam on an iOttie Qi wireless charging pad [10w], and it charges fine up to 100%.  But after a while it will stop charging, and the charge % drops to 0.  It seems the wireless charging logic turns itself off after some period of time.  To get it to start charging again, all I need to do is remove it from the pad, wait for a minute, then put it back on the pad, and it starts charging again.  If have the Roam plugged into USB, then it always remains at 100 % charge.  Software is at version 13.1.1.  I have a Move and it does not have this problem

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Ken_Griffiths
1 year ago
C
cap3344Avid Contributor I
asked in Portable speakers

iphone and Move don’t ever seem to be on the same page

I sit here on my patio once ahain with Move playing fine and the iphone App (S1) has no clue about it, just sees the other 6 devices.  Wish this was an unusual situation. Put it happens often enuff that I know when I need to run inside to my PC to control the Move.  Deplorable situation   I would never buy another Move again.  When it goes offline its frustrating trying to recover it  especially with an uncooperative iphone app. In my alphabet  Move comes after Home Theater and before Office…. Where is it?? 

9
C
1 year ago
M
mpa4470Contributor I
asked in Portable speakers

Stereo pairing Roam with Roam SL

Hi, I have recently added a Roam to my Roam SL. Tried every way to stereo pair them but the app will just not recognise them as a pair. If I try Airplay from my iPhone I can get one or the other to work but not both at the same time.The Sonos website suggests to name them name them in different rooms. I can name the Roam but not the Roam SL.Am used to Apple products that just work. Can anyone help?

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Corry P
1 month ago
S
seakiwisContributor I
posted in Portable speakers

MY SONOS ROAM IS BLARING WHITE NOISE RIGHT NOW!!!!!

It wont turn off! It wont stop playing the loudest noise ever out of it. I’m going to throw it in the pool and get a refund this is insane. HOW AM I SUPPOSED TO STOP THIS???

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D
7 months ago
S
Steve DayContributor I
asked in Portable speakers

Trouble Setting up Roam with existing Sonos

Trying to set up my new Roam via my ipad mini. I only want to connect via bluetooth. During set up process I upgraded to Sonos S2 app. I connected to my internet service via theapp but it tells me the system includes products not compatible with Sonos S2. I suspect that is because I have a Bridge dircectly plugged into the router. When I go to Sonos 1 app the Roam is not showing. What do I do now? Thanks for your support. Steve Day

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Corry P
2 years ago
D
daniele.mgrContributor I
asked in Portable speakers

unable to charge Move.

Dear all,I have a Move and I’m unable to charge it.I used the charging base provided by move but the battery always remain at 0%I bought Move this year so I don’t think that I need to change the battery.anyone with the same issue? thanks

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Paul A
2 years ago
D
daziestContributor I
asked in Portable speakers

Sonos Roam not turning on with blinking white light while charging

Hey all,My Roam’s battery apparently ran out and I’ve been charging it with usb cable for the last 8 hours.At first the battery light was solid orange.Now the battery light has turned off and status light is blinking white but it’s not turning on.I haven’t changed my router nor changed the router’s name and password.I’ve tried all the steps to reset like: Press and hold the power button on the back of your Roam for 5 seconds to power it off. You will hear a chime and the status LED on the front will turn off. While holding the Play/Pause button, press and release the power button on the back of your Roam. Continue holding the Play/Pause button until the light on the front flashes orange and white. The light will flash green when the process is complete and your Sonos Roam is ready to be set up. This did not work.Anybody have any suggestions, I’m not sure what to do now this haven’t happened before.Thanks in advance!

9
D
4 months ago

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