Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,174 Topics
  • 6,682 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1174 Topics

E
eifelberndContributor I
posted in Portable speakers

Roam severe and frequent airplay stutter

The roam is my first Sonos product, a present by my kids, received two weeks ago. I have seen all the reports on playback stutter posted in the forum and elsewhere. I have that issue constantly, usually the second time i turn on the roam on any given day. I got the speaker for its airplay function and it because it does not have run on AC, not for bluetooth. I also have two HomePod minis in my house. While they only run on AC they have performed flawlessly in Airplay. All my iDevices are Airplay 2 compatible. I see no solutions to this Roam problem in the replies posted by sonos, other than „send a diagnostic“. But i see no synthesis of the diagnostics data obtained by sonos that tells forum posters whose speakers airplay-stutter what to do to solve the problem. As a result, I decided to that I will return my Roam and will ask my kids to get me a different brand speaker. It is disappointing because i do like the sound of the roam (the few times airplay actually worked) better than that

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Ken_Griffiths
4 months ago
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ScoobydoofusContributor III
asked in Portable speakers

Roam Won't Turn Off

I have Roam which is stuck with a white light on the top next to the mic logo. It’s completely unresponsive, not showing up as available in the Sonos app, not available via airplay or bluetooth.I’ve held the button in for more than 5 seconds, no change. If I plug it in, the orange light shows on the side. I didn’t really want to reset it but I tried the steps to do that as a last resort and still no good. Do I just have to wait for the battery to run out?

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bockersjv
2 years ago
C
cdnmichContributor I
posted in Portable speakers

Sonos Move and Starlink 2nd gen

So I had a Starlink 1st generation satellite in our previous home. I bought a Netgear router and was able to hook up the Move no problem. We sold the home with the Starlink. In our new home I bought a 2nd gen Starlink, purchased their ethernet adapter, hooked up the same Netgear router, and I cannot get the darned thing to connect. I split the 2.4 and 5 ghz channels and cannot connect to either one. I tried bypassing the Starlink router completely - still no luck. Each time I get as far as ‘There was a problem connecting yoru Sonos Move to “ “.

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Airgetlam
7 months ago
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sergeenhoContributor I
posted in Portable speakers

Sonos Move connected over Bluetooth but no sound (PC/Win11)

Hi All,I’ve been trying to connect my Sonos Move to my PC (Windows 11) over Bluetooth and nothing seems to get it to work. I’ve disconnected, connected, removed the device, turned off Sonos Move, restarted the computer, DisableAbsoluteVolume, Windows Troubleshoot, etc. My Sonos Move works with my Cellphone, TV, Sonos App (using Spotify for example) and other devices. I ran out of options since I could not find anything else over Google or Sonos Forum (and other forums, e.g. Reddit). Some of the questions actually is from years ago and seems to no have a solution, so I’m starting to think this is an issue with PC/Windows.I tested my PC with other 2 Bluetooth devices and it works, so is not my PC.Strange thing is that when I go to (over Windows) System > Sound > Properties (Sonos Move), I can see the sound bar “playing sound”, but no sound in the speaker.To add more things that I tried: Audio Enhancements Off, Spatial Sound Off, Set as Default, Restart Bluetooth Services, Bluetooth

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M
4 months ago
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Vinn001Contributor I
posted in Portable speakers

problems with Roam ‘hand-off’

When pressing and holding pause to pass audio from the Roam to other Sonos speakers on my network the audio transfers but only plays for a few seconds before cutting out. This has been happening for a couple of months now. Does anyone have any ideas about the cause of this? Thanks in advance guys.

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V
2 years ago
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JeffMaynardContributor I
posted in Portable speakers

Original name reused after reset

I have two Sonos Moves (not stereo pair). Originally named PatioSonos and GarageSonos.After some issues (notably with Apple Music). I decided to start again; I reset both Moves, reset the apps and went through the transfer ownership routine.Then set up again this time with names Patio and Garage.One or other Sonos app (using iPad and Mac) changes BOTH names to PatioSonos. Changing them to Patio and Garage again only lasts a few minutes.Changing one would be annoying but livable with; changing both is not just poor QA on the Sonos software but makes using awkward (as a minimum, I have to test play to determine which is which!).Any ideas/suggestions to really reset to factory settings appreciated...

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J
1 year ago
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WunterslausContributor I
asked in Portable speakers

Sonos Move not connection to Project VTE BT

Hello all!So my girlfriend tried for a long time to convince me to go full Sonos and recently i caved. We had a beam but we have bought a Move and are planning to buy a couple of One's aswell. To go full Sonos i got rid of my old BT Marley speaker. I used that speaker with the Project VTE BT record player and it worked like a charm. No we have bought the Move solely for that purpose and it won't connect. No matter what we try…Steps we have done:Fully disconnect the Project from power Reset the switch behind the VTE BT a couple of times Put Move in pairing mode first Wait endlessley till it connectsI am a bit in a pickle, we bought the Move specificly for this purpose (no wires, yeah!). If it doesn't work i will feel really bummed..Anyone has an idea? Other posts don't help sadly Thanks in advance!

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W
1 year ago
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Lieutenant_BobContributor I
posted in Portable speakers

Sonos speakers keeps disapearing

Hi, I have two Sonos One speakers, and a Sonos Beam. They all work wirelessly, and have been working for about one year with not a hickup. Now they periodically disapear, and cannot be controlled from AirPlay, and cannot be found in the app. Sometimes I can connect them again by power-cycling them. I read a few of the forum posts here, and they all mention IP address problems, so I pulled up the client list on my router, but all of them have seperate IPs, and no other connection to the router share the IP. I also read about switching from one Access Point to another Access Point, but they all go through the same AP. Factory reset did not work either. I am about to give up on ever using the speakers again, after several days of troubleshooting. And Yes. I have power cycled the router, switches and AP, as well as the speakers in the correct order.   Any good ideas?  /Bo

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buzz
2 years ago
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drpeejContributor I
asked in Portable speakers

Audible Playback Stopping Continually

I have recreated this closed topic as I have exactly the same issue as was so clearly described by other users.Audible intermittently stops after playing for a few minutes.   “Alexa resume” restarts it usually a minute or two before it stopped.   Alexa work fine otherwise and audible on other devices works fine.   Its just the combination of Audible and Alexa on my Roam that has the problem.Definitely not WiFi issueSonos - Please investigate this which is clearly a bug of some sort

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P
1 year ago
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michal.m.kowalskiContributor I
posted in Portable speakers

Sonos and soundburger AT-SB2022

They are not pairing by blutooth. Any idea how to fix it?Sonos move and Soundburger AT-SB2022.

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L
10 months ago
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t4uscatxContributor I
asked in Portable speakers

Sonos Move 2 - Can't "move" between 2 wifi networks without factory reset?

I was told by support just yesterday the new Sonos Move 2 cannot “remember” 2 different Sonos systems/networks.  I find that hard to believe on a product called “Move”.  Can you confirm?   Scenario:Unboxed my new Move 2 and added it to the system in my main residence no problem.  Packed it up for a trip to the beach house WITHOUT the charging base.  Mistake?   Shouldn’t be, but when I get to the 2nd house there is no obvious way to add the new Move 2 that was added to my other system.  I have numerous products in both locations - does no one else take the portables around this way?  So now, based on what support indicated, I’ll have to literally factory reset every time I transport this “portable” speaker from A to B.  AND - I’ll have to take the charging base to factory reset.  Really?  Could really use a better way or another option if it exists.  Thanks all.

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Ken_Griffiths
5 months ago
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sakendrickContributor III
posted in Portable speakers

Sonos Move stopped working

My Sonos move suddenly stopped playing back music, or plays intermittently. Whether playing directly to the move or in a group - example, I create a group with other wired and wireless devices… it shows the music playing on the Move along with the other zones, but there’s no music coming out of it. The other speakers/systems are playing fine. Nothing has changed with my network, the Move is in the same spot (even tried moving it closer to the router)… one test today - I started a song in a group with the Move and two other devices. The other devices started playing, the Move did not. 2 minutes into the song, the Move started playing the same song but from the beginning (so it was way out of sync), played for about a minute then stopped. Now won’t play. I’ve tried resetting the Move already.I’ve had two chats with support already, no resolution - just curious if anyone else has experienced this.

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R
3 months ago
J
jbakkeContributor I
posted in Portable speakers

Roam unable to register - Ready to return

My current setup has a BEAM gen 2 up and running easily on the wifi network for my TV. I bought Sonos Roam SL as a speaker to connect to my computer a bluetooth device. I have tried this numerous times:Factor reset (power + play) wait for green blinking Sonos app (iOS) go to system and add device. Device shows up, connects to my wifi (takes a few minutes) Shutdown (5 second press) and startup Shows in my Sonos app -- as unregistered. Click to register, asks for my account + passwordAt this point, it NEVER works.  Says something went wrong please try later.  Wow, that’s as useless an error message as you can get! My online profile shows my Roam SL registered, so it got to your website. I figured, ok don’t care if it doesn’t work over wifi, I need bluetooth anyway:The instructions say press-hold power button to get pairing tone and blue light… NEVER happens…I’ve seen conversations about getting the firmware updated.. how can I accomplish that?  The sonos app doesn’t see it registered and

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M
1 year ago
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BartbartContributor I
posted in Portable speakers

Aux In for Sonos Roam

Can Sonos Roam have wired audio in? I assume it can, via its USB-C port and a 3.5 audio jack to USB-C adapter. The same way as smartphones, essentially.It should just be some software business. Comments?

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U
1 month ago
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EVOMContributor I
posted in Portable speakers

MOVE wifi connection.... have i been miss sold?

Hi To start, I have 7 sonos products and have been with sonos for about 4 years…..I love it!!Back ground…I live in a house with poor wifi coverage. I get good coverage in one corner of the house from the router and use a couple of wifi extenders to get wifi coverage for the rest of the house. All works well for zoom calls, netfix, etc etc on all phones, pcs, ipads and fire stick. Downside with sonos, is it doesn't like my extenders as i think it cases lag, so i bought a Sonos boost 1 year ago…..Now all sonos works perfectly and i love it! Toaday…I received my Move over the weekend, set it up next to my router and all is well. Move it to my kitchen and it now says that its connected to a wifi extender and cannot play (not the exact words but you get the idea). i take it back to the router (which is 1 meter from the Sonos Boost) and it still says im on the extender.  after resetting it a few times I called sonos tech support that had me reset every thing again, switch off extenders etc e

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ratty
3 years ago
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mpasquarContributor I
asked in Portable speakers

Melted Move charge and charger contacts

Surely this is not to be expected?  My Move will no longer charge.  Anyone else? 

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Sotiris C.
5 months ago
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burnsyContributor I
posted in Portable speakers

Sonos move no longer playing music

I have a Sonos Move that is no longer playing any audio that is sent to it. It shows up on the network and if I stream music to it, it will show as if it is playing but no audio comes out.If I do any troubleshooting steps (ie. reboot router, reset Move to factory settings), it will work but will ultimately revert back to having the same issue.This issue started a couple of weeks ago so think it might be related to 14.6 update but no way of knowing for certain.I also have Beam on my network and both play fine.Is anyone having the same issue or can anyone recommend steps to fix (beyond what I have already done)?Thank you!

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J
4 months ago
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SilurianContributor I
asked in Portable speakers

Roam audio drop-out when grouped to Beam (TV)

Hi All,I am having a problem with audio drop-out when my Roam is grouped to my Beam (TV).The system is:3 x Play 31 x Beam1 x Sonos One1 x Roam Controller on smart phone Sonos S2All are WM:1 (WiFi, nothing wired).Network shows SonosNet Channel 6 (greyed out)WiFi is old-ish, 2.4 GHz onlyNothing is in surround sound or stereo pair set-ups.TV is a Sony Bravia. HDMI / ARC connection to BeamNo voice control or services in use I have used the system for several years without hitch. The Sonos One and Roam are new additions. Set-up went as expected and these 2 new units work normally when playing music from my Laptop / Music Library and  from mobile phone  “On this mobile device” and from mobile phone “BBC Sounds”. (I don’t have any music streaming accounts) The main use of my Sonos system is to hear whatever is playing on the TV throughout the house.  Mainly Digital  Freeview TV / Radio by aerial and BBC iPlayer via internet. Our family demographic is one where everybody can use the TV remote

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S
1 year ago
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splinkyhooContributor I
asked in Portable speakers

Roam won't move between access points

I recently got a Roam, and am running into trouble with AirPlay over WiFI. When moving my Roam around the house, I get audio drop-outs and stutters. This happens when I move the speaker, and isn’t affected by the location of the audio source.I have a an Eero mesh system that consists of two Eero Pros that are connected to one another via gigabit ethernet hardwired backhaul, and a third Eero Pro that is connected wirelessly. They are not running any of the experimental features and it’s been a rock solid system for literally years with multiple devices.I looked at the eero app, and lo and behold the Roam does not (wait for it) roam between access points. It picks the one that’s closest to it at power-on (or possibly, the one it was closest to when originally set up), and does not switch.It seems like it’s a known issue that the Roam does not move between WiFi access points per this comment in another thread: Rebooting when moving it around kind of defeats the roaming ability of the Roam

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lucasec
2 years ago
SarahN
SarahNHeadliner I
asked in Portable speakers

App does not seem to be showing battery usage

Hi,I think this might have happened since the latest update but now, when I use one of my battery portable devices off it's charger, the App seems to continuously show it's at 100%. Noticed it with one of my Roams, that I use a lot for listening to podcasts via Bluetooth from my phone. Will test another Roam just to make sure it's not specific to that device.Has anyone else noticed this?  So, my other Roam has just now dropped down to show 99% so seems like an issue with the other one. I will try the other one again later to see if it continues to not communicate it's battery status to the App.  Moderator edit: combined posts

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SarahN
7 months ago
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SwswTrending Lyricist I
asked in Portable speakers

SONOS MOVE PAIR GO OFFLINE ALOT

Sonos Move stereo pair go offline and only reconnect after daily hard reset

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S
1 year ago
G
GuitarSuperstarMaestro
posted in Portable speakers

Sonos Move 2 Coming in September

From The Verge:https://www.theverge.com/2023/8/2/23817225/sonos-move-2-speaker-features-specs-price

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SarahN
8 months ago
J
JradContributor I
posted in Portable speakers

Sonos Roam Is Garbage

The Roam has not worked properly since the first day. I be experienced every issue mentioned on this site.   So disappointing, this stuff is not cheap and it has ruined my opinion of the company. 

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M
9 months ago
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esolisContributor I
posted in Portable speakers

Move - Not Charging

I bought a Move over the weekend. I charged it to full and then used it for a couple of hours. I turned it off when I was done. I went to use it this morning and it was dead. I placed it on the charger and it lit up like it was charging, but it doesn’t seem to be charging. I tried I tried the dock for several hours and using the USB-C option for a couple hours and it still doesn’t turn on. Tried both options in multiple outlets. I get the little charging light anytime I move or unplug it. It’s listed as “offline” in the app, so I can’t go in and mess with any of the settings. I don’t think I can reset it because it won’t even turn on. Anyone else run into this and able to fix it or is it a hardware problem (i.e., a dud)?

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Mark P
3 years ago
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AffraeTrending Lyricist I
posted in Portable speakers

Sonos One will not play one particular album

Hi! I have a Sonos One (Gen 2) that is refusing to play the songs from a particular album that I recently uploaded into my Apple Music Library (so it is playing from cloud). All other Sonos devices (1 x Playbar, 5 x SLs, A Play:5 Gen 2, a Move and a Port) play the songs fine. The One was originally in a Stereo pair with an SL but when I remove the stereo pair, the SL plays the songs fine. It is just this One (non-SL)! I keep getting the encoding error message, when trying to play these songs on the One: I have factory reset, but to no avail? Any suggestions?

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A
3 years ago
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