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JeffMaynard
Contributor II
July 18, 2022

Original name reused after reset

I have two Sonos Moves (not stereo pair). Originally named PatioSonos and GarageSonos.

After some issues (notably with Apple Music). I decided to start again; I reset both Moves, reset the apps and went through the transfer ownership routine.

Then set up again this time with names Patio and Garage.

One or other Sonos app (using iPad and Mac) changes BOTH names to PatioSonos. Changing them to Patio and Garage again only lasts a few minutes.

Changing one would be annoying but livable with; changing both is not just poor QA on the Sonos software but makes using awkward (as a minimum, I have to test play to determine which is which!).

Any ideas/suggestions to really reset to factory settings appreciated...

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13 replies

John B
July 18, 2022

Do you have Apple Homekit? That is usually the culprit when this happens.  I have not yet seen an example where it was the Sonos software that was responsible for this.

Your Sonos speakers are really being reset.

    JeffMaynardAuthor
    Contributor II
    July 18, 2022

    I do have Apple HomeKit. Currently my Sonos app is showing just ‘Garden’ on (Patio is off) but HomeKit is offering ‘PatioSonos’ …

    So, perhaps you are correct? I have removed the Sonos from HomeKit to see if the issue goes away.

    Cheers 

    John B
    July 18, 2022

    I think it will go away - please let the Community know either way - it is useful to know.

    I am not an Apple user but I assume you could put Sonos back into Homekit if you wanted to, provided the names in Homekit match Sonos.

      JeffMaynardAuthor
      Contributor II
      July 18, 2022

      Just done some tests and it IS HomeKit that changes the name!

      Setting the name to something new in HomeKit changes it everywhere…

      Changing the name to something else in Sonos app is ignored by HomeKit - after a few minutes there is no change to either (unlike previously) so I have ‘patio’ in Sonos app and Patio2 in HomeKit (which won't allow Patio because that is the name of a room...).

      will update if HomeKit forces the change later.

        John B
        July 18, 2022

        Thanks for posting back.

          JeffMaynardAuthor
          Contributor II
          July 18, 2022

          Interesting that, after six hours, HomeKit has NOT forced a change this time. I still have ‘Patio’ showing in the Sonos app and ‘Patio2’ in HomeKit.

          I wonder if the original issue was because of a different sequence during setup?

          Airgetlam
          Airgetlam
          July 18, 2022

          To be honest, I’ve never really “known” what and when HomeKit causes the re-name, just that it always has been the culprit, at least so far. 

          Bruce
          controlav
          controlav
          Lead Maestro
          July 19, 2022

          Common enough problem to get its on KB article: Sonos room names changing on their own | Sonos

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
            JeffMaynardAuthor
            Contributor II
            July 19, 2022

            I wish the Sonos search had found this (would have saved a couple of days frustration!!)

              John B
              July 19, 2022

              I wish the Sonos search had found this (would have saved a couple of days frustration!!)

              Yes the search on here is unbelievably useless. There is a much better chance of finding relevant threads with a Google site search or even a general Google search. 

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