Contributor I

Sonos Move connected over Bluetooth but no sound (PC/Win11)

13 replies
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Hi All,

I’ve been trying to connect my Sonos Move to my PC (Windows 11) over Bluetooth and nothing seems to get it to work. I’ve disconnected, connected, removed the device, turned off Sonos Move, restarted the computer, DisableAbsoluteVolume, Windows Troubleshoot, etc. My Sonos Move works with my Cellphone, TV, Sonos App (using Spotify for example) and other devices.

I ran out of options since I could not find anything else over Google or Sonos Forum (and other forums, e.g. Reddit). Some of the questions actually is from years ago and seems to no have a solution, so I’m starting to think this is an issue with PC/Windows.

I tested my PC with other 2 Bluetooth devices and it works, so is not my PC.

Strange thing is that when I go to (over Windows) System > Sound > Properties (Sonos Move), I can see the sound bar “playing sound”, but no sound in the speaker.

To add more things that I tried: Audio Enhancements Off, Spatial Sound Off, Set as Default, Restart Bluetooth Services, Bluetooth Audio Services, and the list goes on…

Anyone have ever experienced no sound while connection a laptop/PC with Windows (11 in my case) and was able to fix?

Appreciate the help.

Thank you,
Sergio.

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R

rayc

Lyricist I

I finally got it working on my new Windows 11 machine. I went to Control Panel > Sound and under Playback you see one of the Speakers is "Sonos Move". It was disabled, so I right-clicked on it and clicked "Enable" and it worked! Hope this helps someone!

R

Ramandrea

Lyricist I

Ho appena acquistato un MOVE2, collegato in Bluetooth funziona con qualsiasi cosa (telefono, PC, MAC) ma con le due TV di casa ho il solito problema. Lo speaker risulta connesso e posso andare su e giù con il volume ma l’audio non esce. All’inizio pensavo fosse un problema di formato audio della TV ma questo succede solo dall’uscita digitale (Ottica) mentre da BT, il formato audio è solo quello. Ho verificato che il BT sia 5.0 (nel mio caso 5.1). ho chiamato l’assistenza i quali non hanno saputo rispondere. Ho provato una MOVE (prima edizione) e funziona perfettamente collegata in BT su i soliti TV.

A questo punto credo sia un problema dello speaker, qualche bug che devono risolvere ma a quanto vedo questo problema persiste da molto tempo.

ora provo a fare un altro tentativo e poi se non funziona, chiederò il ritiro e rimborso.

500Euro per avere un fermacarte!!!

PS. lo speaker di Amazon da 30 Euro si connette alla prima e funziona!!!!

Moderator edit:
Google Translate-

I just purchased a MOVE2, connected via Bluetooth it works with anything (phone, PC, MAC) but with the two TVs at home I have the usual problem. The speaker is connected and I can go up and down with the volume but the audio does not come out. At first I thought it was a problem with the TV's audio format but this only happens from the digital output (Optical) while from BT, the audio format is only that. I checked that the BT is 5.0 (in my case 5.1). I called support and they couldn't answer. I tried a MOVE (first edition) and it works perfectly connected in BT on the usual TVs.

At this point I think it's a problem with the speaker, some bug that they need to fix but from what I see this problem has persisted for a long time.

Now I'll try to give it another try and then if it doesn't work, I'll ask for a withdrawal and refund.

500 Euros to have a paperweight!!!

PS. the 30 Euro Amazon speaker connects to the first one and works!!!!

M

michaelschroff

Lyricist I

I also could not hear any music on either my Sonos Roam or Move, when playing music on my Win11 desktop (using Windows Media Player), after successfully connecting via Bluetooth and selecting the Roam or Move using the speaker output selector (Airpods worked/connected via Bluetooth as expected, no problem).

I read all the blog posts, verified all the Win11 settings, allowed everything possible...no luck. Eventually, I realized that my Realtek external speakers were plugged into the speaker jack, and Realtek driver/speaker was hijacking the output. I unplugged the external speakers, and then immediately the Roam (or Move) could play music. Good.

In the end, I only wasted an hour figuring out that issue (much less time and effort spent than the bloggers above...kudos to you), but glad I finally got it resolved. Otherwise, I was out of ideas. Hope this helps someone.

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