Contributor I

Roam severe and frequent airplay stutter

13 replies
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The roam is my first Sonos product, a present by my kids, received two weeks ago. I have seen all the reports on playback stutter posted in the forum and elsewhere. I have that issue constantly, usually the second time i turn on the roam on any given day. I got the speaker for its airplay function and it because it does not have run on AC, not for bluetooth. I also have two HomePod minis in my house. While they only run on AC they have performed flawlessly in Airplay. All my iDevices are Airplay 2 compatible. I see no solutions to this Roam problem in the replies posted by sonos, other than „send a diagnostic“. But i see no synthesis of the diagnostics data obtained by sonos that tells forum posters whose speakers airplay-stutter what to do to solve the problem. As a result, I decided to that I will return my Roam and will ask my kids to get me a different brand speaker. It is disappointing because i do like the sound of the roam (the few times airplay actually worked) better than that of the HomePod mini. But for airplay, the Roam is totally useless. And after reading so many posts, I have no hope that So os has a fix for this problem.

Bernd Conrad

Northern Arizona University

Flagstaff, Arizona

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Ken_Griffiths

Sadly I’m having the same issues, with 20 and 40 MHz channels, with strong and weak signal. This is more than widely reported, even discussed on the ATP podcast this week. Come on Sonos, it’s time to take a look at this issue.

I’m not experiencing the issue mentioned, which WiFi band are you referring to in your post and what router make/model are you using?

O

ozsmac

Lyricist III

Sadly I’m having the same issues, with 20 and 40 MHz channels, with strong and weak signal. This is more than widely reported, even discussed on the ATP podcast this week. Come on Sonos, it’s time to take a look at this issue.

I’m not experiencing the issue mentioned, which WiFi band are you referring to in your post and what router make/model are you using?

I’ve tested with my Unifi NanoHD and Enterprise Wifi access points, also my Netgear Nighthawk. Have tried multiple combinations. I’m thinking about just using bluetooth only at this point. Has issues with both 2.4 and 5.0 GHz networks.

Another test was to put one of my HomePods in the same room, they work without any issues at all.

Have checked I’m on the latest firmware.

PS - When the issue happens (a few times a week) going through a process of pausing audio and playing again will eventually get this working. Until it re-occurs in a few days time.

Ken_Griffiths

I’ve tested with my Unifi NanoHD and Enterprise Wifi access points, also my Netgear Nighthawk. Have tried multiple combinations. I’m thinking about just using bluetooth only at this point. Has issues with both 2.4 and 5.0 GHz networks.

Another test was to put one of my HomePods in the same room, they work without any issues at all.

Have checked I’m on the latest firmware.

PS - When the issue happens (a few times a week) going through a process of pausing audio and playing again will eventually get this working. Until it re-occurs in a few days time.

Sorry I can’t assist further as I’m not familiar with the WiFi setuup mentioned, so it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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