Get help with your Sonos Roam, and Sonos Move
- 626 Topics
- 3,977 Replies
Reading through this forum I can see that a number of people are having trouble trying to add the Roam to the existing wifi network. I couldn’t find a clear answer to the problem though. The rest of my Sonos products have been working just fine for over 6 months on the same wifi network, so why does the app tell me there is a problem with my router and cannot connect the roam??Normally Sonos set-up is wonderfully east so this is really doing my head in.
My Sonos Move was able to connect to 5 ghz wifi before updating software to be compatible with S2. After updating to S2, it can only detect/connect to 2.4 ghz wifi. (All my other device connected to my 5 ghz wifi just fine) Anybody experiencing the same issue/find the solution? or is it perhaps just an S2 bugs. What I’ve done so far: Reset + Reinstall sonos S2 app Reset Sonos Move Restart Router
I just got a Sonos 5 delivered yesterday and already have a Sonos Play 5 (2nd generation). i tried to Stereo Pair them on the Sonos app and it does not seem to work. I was really looking forward to the stereo pair and assumed they were compatible. Can I Stereo Pair a Play 5 with a Sonos Five? I think i already know the answer and they are considered two different products. Thank you, Juan
I was really looking forward to getting the Sonos Roam paired with my Windows bluetooth system but have now spent a couple of hours trying, but only get frustrated.In particular, I got the blue light and went into my Windows systems and ‘added a bluetooth device’ and it then claimed that the Roam had been “connected”.So far so good.The problem is that I can’t get it to play any music or even ‘pair’ audio from my PC.Help--please--this is very frustrating.Vince
Left the Roam on wireless charge and has flashing orange light constantly (low battery) and won't turn on, it was not in use and had previously charged on this wireless charger no problem. UPDATE:Seems to be charging with cable now, seems like the wireless charger didn’t charge the device despite it working previously, the charger was in spec so no idea why it hasn’t charged by wireless but definitely something I need to look at as wireless charging is important. I used the same plug to charge the device by cable and no problem.
I recently purchased a Roam and would like to return the unit back to the retail store. Before doing so, I would like to remove it from my set up. I saw a support article about resetting it which I followed and reset the unit successfully I think its blinking green), However, is there a way to remove it from my Sonos app on my iPhone? My understanding is that the until will not be removed from my account until someone else purchases and registers the unit. But I want to see if there is any way to remove it from my app. Also, reading the instructions from the support page (https://support.sonos.com/s/article/1096?language=en_US), it claims that the steps will “delete registration information, content saved to My Sonos, and music services from a Sonos product.” But if this is the case, why am I still seeing the unit in my app as well as my account? Please advise. K
Just got a new MOVE. It worked right away with my current WIFI nework, and with my other Sonos speakers. Then I tested it on bluetooth, and that also worked fine. However, after that, I can not get it to switch back to my WIFI network from bluetooth. It’s stuck in bluetooth! Can’t get it back on WIFI by pressing the join button as instructed. Can anyone help me switch back to my wifi and Sonos system?
If you have an old S1 system and want the Roam set up as a separate system on S2, you need to swithc off all your product, while you set up a separate system, or you can’t setup your new Roam.After setting up a new system in S2 app, your can switch your old products on again and access them in your old S1 app.After setting up the Roam via network, you can switch on the bluetooth system.Only that way you can get your Roam to work,It took me a while to get it to work, but now it works fine.SONOS please let your customers know this fix, or you’ll get unsatisfied customers.
I moved the Sonos to a new house/wifi but am unable to connect. I have tried the app and after recognising the Sonos Move, it asks me to enter to details of the wifi to which it should be eonnected to and then after a while, it says there was an error and couldn't connect. I have tried reinstalling the app on the phone, tried the app on a different phone, tried keeping Move next to router, reset Move etc etc with no success. I have also tried installing the old Sonos S1 app and tried but without success. Any ideas on what I could do/try?
I have recently upgraded my Play 5 to a Move. The Move is situated in the same position as the Play 5 was, in the conservatory. I also have a Playbar and a Play 3. Due to network issues there is a WiFi extender in the conservatory. The extender provides exactly the same network and log in details as the main router. The Play 5 worked perfectly well in this location.My issue is that if the Move speaker connects to the extender then it disappears from the App. Do I need to alter a setting to overcome this problem? If I cannot connect via the extender then the Move will not work as intended.
I installed a new Sonos Roam, selecting the "new system" option, since my other Sonos speakers are in a different location. My Sonos S2 app on my iPhone recognizes the Roam and I can connect it to the WLAN. At the end of the setup process, I get a message that the setup was successful and also a note that if the Roam doesn't show up immediately in "System", restart the Roam and it will appear in the "System" tab. However, restarting the Roam does nothing, it still does not appear in "System". System is grayed out in the S2 app and not clickable. I have already reset the Roam several times to factory default without any success. I always end up back in the same state.What can I do?
Hi, I’ve been using Sonos since 2013 with few issues but I’m having a problem with my Roam that is frustrating, unpredictable and seems to have no solution other than to wait for it to sort itself out.The Roam is visible as “offline” when it is switched off but is not visible in the S2 app when switched on. It’s clearly still connected to the network in some way as the app shows when it’s switched off (visible in the app) and it disappears when it’s switched on. It can also replay the last music that was played on it by pressing the play/pause button, and given that the current album is stored on the network it clearly still has access to the network. I have tried changing the channel, resetting the router etc. but the problem persists. I have tried on multiple devices and the same problem occurs. I am not using a mesh or range extender so this is not the issue. I’m using an ASUS RT-AC88U with no issues and strong signal throughout the house, including the rooms that I have tried the R
Hi,I have a set of Sonos speakers (S3, S1, SOne and SMove). What I see regularly is that the other speakers lose the IP address/connection and can’t return. The strange thing is that the Sonos Move does not seem to have this problem at all. And the problems started to occur when the Sonos Move entered the system.I see the same thing happening with my parents that have a more or less the same setup.Sonos:1x Sonos 11x Sonos One1x Sonos 31x Sonos MoveWifi:3x UAP-nanoHD - 220.127.116.11931x US-8-60W - 18.104.22.168871x USG-3P - 22.214.171.12463511I'm reaching out in this forum and not in Unifi's support channel since the Sonos devices are the only ones that have this behaviour.
I bought a Roam and added to my system. After a week or so it stopped working. I’ve replaced it, but I cannot seem to get the old Roam off of my app and the new one is now listed as Roam 2. Looking online it seems I should have an option in the IOS app to remove it, but my app doesn’t have that option. How do I get the app to forget the old product?
Trying to use Sonos Roam via Bluetooth is a nightmare. The initial connection is complicated. The speaker doesn't know if it should be in pairing mode, or turn itself off. Once connected, keeping it connected is a circus. It will work for a minute and then cut out. Sometimes pushing the play button on the speaker will wake it up. Sometime pushing play on whatever app is playing music will wake it up. Sometime pushing the power button on the speaker will wake it up. SOMETIMES the phone says it's connected to the speaker, music is playing, but no sound is coming from the speaker. Apps in use were Spotify and Pandora. Also connected to the phone was a Whoop. Unless there's any good ideas here, I'm thinking of returning it and just stick with my old Wonderboom.
I’ve just added a Roam to my setup (so excited to finally have a little waterproof portable, it’s exactly what I have been missing!)However, I’ve noticed it is being extremely skippy, especially when I try and use it outside (For reference, I live in apartment that is less than 2000 square foot including the balcony, so not a huge space). But it isn’t limited to outside, that’s just where it is most obvious.My internet is 690mbps download / 205mbps upload on a Linksys Velop system with three nodes so I’m fairly confident that is strong enough ….. My setup is:Beam x 2 Play:1 surrounds on TVPlay:1 in kitchen2 x Symfonisk lamps stereo pair in the bedroomMove in study or on balcony Roam in bedroom / ensuite / balcony etcOne of the Symfonisk lamps is wired to a Velop node router so all wired Sonos are WM0, and the Move and Roam are WM1.Roam and Move both cut out A LOT on the balcony in particular, with the Roam clearly worse (cut off three times in five minutes earlier today). In addition,
My wife and I have been trying to connect our Roam everyday since May 10th. Here are some issues we’ve experience - just wondering if anyone has experienced the same. Roam will not connect to wifi phone will not connect to the roams wifi roam will turn itself off during set up Roam will not turn back on for hours set up will complete but the roam does not appear, when doing a restart it suddenly is not connecting to anything. Roam is not making a chime during set up Roam does not make sounds while turning off or on Roam does not accept the phone tapping on the back of it. It automatically cancels once it completes. every set up sequence is different.This has been one of the most frustrating experiences dealing with this. I’m looking for a little insight before I spend hours on customer service. We don’t have a receipt for our roam either. It was a gift and the individual who gifted it does not have the receipt or the packing slip.
Hello team, I was trying to use my SONOS Move via airplay through my Ipad and Iphone and it’s not working, it keeps saying connecting and then says connection failed. Tried to restart it, restarted my phone and ipad and it is still not working. Any ideas on how to proceed on this one? Since the Sonos App 2 doesn’t allow the option to hard reset the device I don’t know how to proceed.I am using the Apple Music app, it works on Spotify, but I don’t use that app. Please provide any help over here and I will be thankful for a lifetime :)
Hi, I have two Roam. They are really nice, but charging them has been a real source of frustration. I originally pre-ordered a Roam along with a Sonos wireless charger for it. All was great and I loved it. I ordered two more along with two more Sonos wireless chargers (one Roam and charger are a gift). The chargers were backordered, so they came just a few weeks ago. So here's my issue: The original Sonos wireless charger had been kinda finicky about charging the Roam after a week or two, ever since I set up the second Roam. I just attributed it to not being 100% properly lining up with the charger base. This got progressively worse then I plugged both Roam into a 24W Belkin 2 A port charging brick (one USB and one wireless charger) and things were better. When the wireless chargers that were backordered came in I plugged it in to the same charger and things seemed fine for a few weeks. Yesterday I noticed my pre-ordered Roam was low on charge and not charging. Here's what I did to tro
Help with Roam, please.I have 2 Roams. One white and one black. The white Roam is working fine. However for the past couple days the black Roam has been appearing as "offline" on my Sonos app and I cannot reconnect it to my system. Furthermore, when I try to use the "Find my device" feature in the Sonos App to try to repair the connection, the App says that I need to update my App, which is not true as I have the latest update and my App is set to automatically update anyway. When I try to update the App manually, the Sonos app freezes. The App issue and the Roam issue may be two separate issues but they are definitely related in so much as I can't even begin to re-connect my black Roam because the "find my device" function is frozen at the "update your App" stage. The black Roam is fully charged and works on Bluetooth.Wi-fi signal quality is not an issue either because I have tested the white Roam next to the black Roam and it works fine. I moved the black Roam next to the wi-fi rou
My new Sonos Roam has just randomly started making a continuous banging noise, all attempts to either reset the unit or turn it off have failed, there is no one available at Sonos to assist, has anyone else experienced this? Currently I have had to put it in a box wrapped in blankets to dull the noise, it sounds like a jack hammer, any advice would be greatly appreciated.
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