Skip to main content
jnx827
Contributor I
May 9, 2024
Answered

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.

I’ve been at this for hours.

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    FSmallsAnswer
    Lyricist I
    May 11, 2024

    It’s the new app.  I had the same issue.  Then I read a bunch of issues with the new app.  Used my wife’s phone which I refused the update on and it instantly added the new Move 2.  

    View in thread

    55 replies

    jnx827Author
    Contributor I
    May 10, 2024

    I should add that I tried using their online chat that’s supposedly staffed from 9am - 11pm, but there are no humans available and the chat bot could not help.

    I phoned the support line but the expected wait time was over 75 minutes.

      Cburd253
      Contributor I
      May 10, 2024

      Same issues here. It sucks. I really want this product to work.

        SpaceDesign
        Lyricist I
        May 10, 2024

        Same problem here, existing setup of Beams, Subs, Eras 100 and 300 all working as should but I cant register this Move 2…. support cant help….

         

          FSmallsAnswer
          Lyricist I
          May 11, 2024

          It’s the new app.  I had the same issue.  Then I read a bunch of issues with the new app.  Used my wife’s phone which I refused the update on and it instantly added the new Move 2.  

            Brunopb
            Lyricist I
            May 11, 2024

            Same here! Impossible to register Move 2, although I have Beam already registered and working fine. No problems with my wifi/network as well. 

              marisaelena
              Lyricist I
              May 11, 2024

              Same issue for me.  This is ridiculous. Definitely app.
               

              Resolved by using older version of app on another phone and was able to fix registration.  It’s now showing on both the new and old app.  
               

               

                Samjahn
                Lyricist I
                May 11, 2024

                Same issue for me too!! Trying to enjoy my Mother’s Day gift but looks like I can’t use it. Anyone have any luck without having access to the old app? It’s also crazy that they say they have support but then no one is available once you type in all the info. I used to love Sonos, have owned several products with no issues, but lack of support is making me think differently.

                  larrecords
                  Lyricist I
                  May 12, 2024

                  Same issue. New purchased today Move 2 unable to register to my system.. On the updated app as well. 

                    AJtas
                    Lyricist I
                    May 12, 2024

                    Same issue here in Oz. New move 2 purchased today-links to system but won’t register! Also using updated app

                      Amaziuk
                      Lyricist I
                      May 12, 2024

                      Same here. Move 1 and move 2 purched today along with countless hours trying to figure this out. The new app sucks. Guess I’ll be returning both products since I can’t join them to my account. 

                      Show more replies
                      Terms & ConditionsAccessibility statement