Sonos Move - gets stuck in sleep mode

Does the Move respond to voice requests or if you press the play button, does the music that was playing before resume? Sounds like it could be having issues connecting back to the WiFi network, and a voice assistant should be able to tell you if that is the case

If the VC or play button do work, then try force close and re-open the app

just tried this.  App says it’s in Sleep mode.  Press power button. Small beep, White light comes on.  App still says sleep mode.  Pressing play button, makes a two-toned beep, then white light flashes red for 2 seconds.  I don’t do any voice control, so not sure about that.  

I put it back on the charger - charging light at the bottom comes on for only about 30 seconds, so the battery is very charged.  Still in sleep mode 15 minutes later.  Force quit phone app, restarts - still in sleep mode.  While on the charger, power it off, then back on - still in sleep mode.

Power it off and leave it off for 30 minutes.  Powered it up - still in sleep mode. 

Shut it down by holding the power button down for 5 seconds - makes a noise before turning off.  Leaving it off for 15 minutes, then restarting with a normal button press. now the white lights pulses, while rebooting, then it finall comes online.

so - have repeated this, with success.

1 - Move goes to sleep.
2 - wake it up by pressing power power button. (App will say is still in sleep mode)
3 - SHUT DOWN, by holding power button for 5 seconds or so, it chimes as it shuts down.
4 - restart with power button press - light will pulse while it’s booting up, then it will show up in the app.

Hope this helps others.  Still hope there’s a firmware fix sometime...

Same. Couldn’t seem to get the Move speaker out of Sleep Mode via the App. Tried your method @davejahns, but system prompted me to add the Move speaker anew. So, went through the setup process, again, as well as an update. Paired just fine. Now recognizable in system and no longer in sleep mode. Hmmm… Will see what happens next time the Move speaker is left idle for awhile and if it reverts to Sleep Mode, again, and what steps we have to take to “wake” it, again.

Cool - thanks @Music_Fans - Let me know if that fixes things.  I could reset to factory and add a new device if that helps. I did find one other thing that’s helpful.  There’s a setting for BATTERY SAVER - if that is ON, the Move will go to sleep, but since it doesn’t wake up, I don’t want it to go to sleep, since I have to wake it up and shut it down.  So - if you turn that Battery Saver to OFF - it will just shut down instead of going to sleep.  That’s great - once it powers back up, it’s ready to go - so it just takes 15 seconds or so to start back up.  But that’s better than what I’ve been doing.

Hi @davejahns. Battery Saver setting was already off (factory setting). So...Just checking and Move is sleeping, again….BUT, this time my System recognized it and once I clicked on the speaker, it “woke up” and allowed me to direct music to that speaker. (Guess it took that re-pairing maneuver??) All good for now 🎶

Bought the Sonos Move a few days ago and am experiencing just this. For 300$ speaker this is not good enough. Worked fine for two days and the last two days it’s just not showing in the app or as always asleep. Factory reset it a bunch of times and added as new to the network. Likely going to return it. 

I have found a solution that works, but it’s not ideal. 
 

the speaker won’t come out of sleep mode, but it will come back online after a reboot. When it’s asleep, hold the power button down for 5 sec or so - you should hear a chime as it shuts off. Wait a few seconds, then press the power button to turn on, and light white should pulse as it is booting up. After about 30 seconds, it will be online and available. Make sure to start playing music to it soon, as it will go back into sleep mode if you don’t. 

Found a solution just now.

Split your Wi-Fi router signal 2.4Ghz and 5G into two seperate Networks with separate descriptions/names. Then set up the Move while logged into 2.4Ghz.  
 

You can log back into the 5G Network on your phone or laptop, and all Sonos will be visible in the app - including the non a sleep Sonos Move.

that’s really odd - but I’ll give it a whirl...

I’m having the exact same issue and I’ve tried everything. I’ve even had two troubleshooting calls with Sonos Support. They even sent me a replacement since it’s still under warranty but that didn’t fix it. I’m wondering if the issue is related to my app. 

It’s a poor design if factory reset is required to re-pair the device after it’s asleep.