Hello!
I got a Roam, but unfortunately it doesn't really let me use it.
I have the problem that I could set up the Roam, but after it was asleep, it is no longer displayed in the app. I can play recently selected music but it does not show up.
I'm pretty sure the problem is with my Aruba AP (Aruba 505). However, I have already done all the settings that support gave me (broadcast filtering disabled, service IDs added).
Do you guys have any tips on what I could do?
Thanks and a happy new year!
These are the settings (I believe) you should have for the Aruba router, that’s if you perhaps just want to double-check those to make sure things haven’t changed during an update etc:
The above was taken a while back from a previous Staff posting, so my thoughts were it may perhaps assist. 🤞
Hello! Thank you for the answer! But I have Aruba Access Points not Router. My models do not have this settings ... :(
Ah I see - and is the Router’s own in-built WiFi adapters enabled or disabled?
Happy new year! :)
Yes, the router's WiFi is disabled. I only use the Aruba WiFi.
Are the Aruba AP’s able to be set to use the same fixed WiFi channel? - If, so, I’m wondering if that might fix your issue by setting them to each use either channel 1, 6 or 11.
…and also Happy New Year too. 👍
The Aruba APs choose the best channel. That's channel 1 or 6. It's not a good idea to set the same channel for multiple access points.
The Roam connects to 5 GHz btw. :)
I think you might be surprised, if you were to set/fix the same channel on the AP’s, to say channel-1, rather than allowing them to auto-select and move the Roam to the 2.4Ghz band (ensuring the 5Ghz WiFi credentials are removed from the Sonos App’s network settings, that’s assuming the AP’s have different SSID’s for each band), I believe you would see an improvement. You can always maybe try it temporarily to see if works.. but just give things a while (20-30 minutes) to settle after making the changes.
If it doesn’t work, then simply revert back to your current settings.
Thanks! I tested your idea with a completely new wifi network, but the problem persists.
I am able to connect to the Roam with it's IP. The Roam has definitely a connection to the wifi but the Sonos app is unable to see it.
I will return the Roam. It's really annoying that the Roam doesn't use the Sonosnet ... It's so complicated ...
It’s not really plausible for any of the Sonos ‘portable’ products (Move/Roam) to use a SonosNet mesh signal, because the mesh signal would likely be jumping all over the place between Sonos devices as the Roam/Move was carried about the home - breaking and (re)creating connections wouldn’t be too helpful to any setup. Mesh systems have disadvantages aswell as advantages.
Putting all on the same WiFi channel/channel-width usually helps things however.
Finally! I have found the (simple) solution to the problem!
1. disable broadcast filtering (if you have NO rear speakers for surround sound, ARP filtering is also possible)
2. uncheck all "Services" (Bonjour, DLNA ...)
3. uncheck all Airgroup Services (AirPlay, Airprint etc)
Adding services is NOT necessary and causes problems with speaker detection. Disabling broadcast filtering is sufficient!
Screenshots will follow!
Screenshots
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