Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,182 Topics
  • 6,708 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1182 Topics

S
Stevelandmc01Contributor I
asked in Portable speakers

sonos roam bluetooth

I’m on vacation and can’t put my roam into Bluetooth mode. It won’t connect to the hotels WiFi. It’s driving me nuts!

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Schlumpf
2 months ago
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PerryLContributor I
posted in Portable speakers

SONOS Move Remembers Old Network After Factory Reset

The problem is my Move remembers an old WiFi network and attempts to reconnect to it despite having a factory reset done.  Is there a way to ABSOLUTELY wipe everything out of the Move?  The “factory reset” really isn’t.Here are the details:I have a SONOS Arc, Sub, Amp, Move, and a couple of wall mounted speakers.  The Arc, Sub, and Amp are all connected through Ethernet.  The Move is of course wirelessly connected.I recently had an Asus router fail.  When the router failed, I replaced it with a Unifi Dream Machine SE.  This gave me the ability to create separate virtual networks for family, friends, work, and IoT devices so I could properly isolate networks with IoT devices that phone home to unknown places from the other networks.  Once the new router was up and running, I temporarily connected everything to the the same same network.  This required a factory reset of the Move since the old WiFi network no longer existed.  The app found the Move, and the new WiFi network (We’ll call i

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P
10 months ago
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casAltaAvid Contributor II
asked in Portable speakers

Roam is dead, should I get another?

Hi there,I posted about a month ago that my Roam was losing contact with my Sonos system and finally it wouldn’t connect at all. I was given a few things to try, like resetting, recharging etc. All I get from it when I try to recharge it is the orange light. When it was sitting on the wireless recharger there wasn’t any light that came on. So I used the original cable with a wall charger and I got the orange light. The button on the Roam doesn’t do anything. Right from day one that button seemed really shallow. Almost flush with the body of the speaker. And when I first got it I felt like I was pressing the button too much. But I think I used it for about a year and I kept it on the wireless charger in my bedroom. In the summertime I’d put it in the top of my backpack and take it outside. I’m in a wheelchair and the backpack is on the back of my chair. I’d take it outside on my patio and I usually wander around my big yard, picking weeds or working on the garden. Or I’d just sit back a

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C
7 months ago
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marcusfaciusContributor I
asked in Portable speakers

Sonos Roam as a bluetooth bridge

Having a new issue with my Sonos Roam and I’m hoping someone might be able to shed some light on it or maybe help me figure out what is going on. I bought the Roam purely for it’s ability to serve as a bluetooth bridge to the rest of my system as described here. I have an android phone, AirPlay is not an option, so until the Roam came around I was unable to play audio from my phone/laptop on the rest of my purely wifi Sonos system (described below). This worked perfectly for the last ~8 months but last week it stopped working and I can’t figure out why. Going through the usual steps of pairing to the Roam and then adding the remainder of my system to the group coordinated by the Roam appears successful in the Sonos S2 app (version 15.9), but the sound only plays from the Roam and the rest of the speakers are now silent. Was this feature perhaps disabled by Sonos? Or maybe someone has experienced a similar issue and found a solution?The remainder of my system consists of:One (gen 2) x6

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T
4 months ago
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gheh388Trending Lyricist I
asked in Portable speakers

sonos roam battery overheating

My Roam battery - According to the diagnostic I sent in to Sonos help - is overheating and shutting down the unit. When it is off the wireless charge for 10 minutes everything starts working normally. But this is totally frustrating for a $180 speaker. This keeps happening over and over. I’d like Sonos to replace the defective unit. 

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buzz
6 months ago
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cooperd5908Trending Lyricist I
asked in Portable speakers

ROAM

I am SO frustrated with this thing.   But I now think it’s an APP issue.  I have an original ROAM with a charging base.  I use it mainly out on our deck and grouped with speakers in the same area, ie: kitchen and family room.  Lately every time I use it then place it on the charger for the night the next time I go to use the Roam, it isnt in the app.  I have to do the main reset (12 Sec) then the roam will start playing whatever music the “group” that its not a part of is playing,  App says that its there, but powered off or asleep,  No amount of button pushing on Roam changes the app status but the music plays and volume is controllable from Roam.  All the SONOS products are great,,,,, this thing has been a head ache from day one!!!!  About to just relegate to a very expensive BT speaker.  Any one have a fix?   Again,, this time I think the issue is the app. 

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Airgetlam
24 days ago
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ValdivielsoContributor I
asked in Portable speakers

Sonos Move not showing up on the app

Hi, I bought a Sonos Move some time ago. I have been using with my Iphone using the bluetooth option and so far it worked perfect. This week I bought a second Sonos Move in order to pair both speakers and I downloaded the Sonos App. The new Sonos I just bought appeared inmediately but the first one does not. I have tried several things to fix it but nothing works so far.  

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L
7 months ago
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Jesusfreak2Contributor I
posted in Portable speakers

Problems everytime I try to connect Sonos Move

I’ve never experienced so many problems with a pair of speakers. There has never been ONE time I’ve tried to use these speakers that I have not run into connectivity issues taking less than 20 minutes to resolve. Every other device in my home stays connected so it is NOT my router. Does anyone else have these issues? If I could return the speakers I would but it’s far too late and they were a gift. At almost $1000 for a pair you’d think these type of issues would have been resolved long ago. Very frustrating.

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Ken_Griffiths
11 months ago
BobP
BobPAvid Contributor I
posted in Portable speakers

alarm volume of grouped-in room

Finally got the RH speaker in a Roam stereo pair to come on with the LH one on alarm but now the volume is the same as the primary alarm volume whereas before it was the previously set volume for all grouped speakers. Anyone know a workaround for this?

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Ken_Griffiths
3 months ago
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Chris4SwissContributor I
asked in Portable speakers

move doesnt switch on

I used my Sonos on my trip to Italy. I Charge it with my HP latop charger. However now it doesnt turn on anymore. When plugged in - first the White light flashes twice and then the for Red lights of the battery Status turn on.Any Suggestion or hint?  

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C
8 months ago
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FaywestContributor I
asked in Portable speakers

set up and no sound from speakers?

I’m just setting up my new Sonos Roam, and I can’t get any sound out I’d the speaker? ( but there is more volume from my iPhone?) what have I done wrong?  

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F
6 months ago
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FlatspinContributor I
asked in Portable speakers

Move 2. Low bass at high volume

I’m having an issue with low bass above 50% volume. Sounds great until the 50% mark, then the bass progressively gets lower as the volume goes up to 100%. By full volume there is basically no bass.Is this just a trait with this speaker or do I have an issue?Thank you.

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Corry P
26 days ago
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simon512Contributor I
asked in Portable speakers

sonos roam won't turn on or charge

Hello,My sonos roam won't turn on or charge since yesterday, it was working perfectly paired with my sonos one, it stopped working so i try to charge it and nothing happen since, i used every usb C cord i have ?Holding the power button for 5, 10, 12, 30 seconds won’t do nothing, the orange LED is not working too.Don’t know what to do ????Merry christmas, i’m afraid that only half of my family will listen to my christmas playlist.Best,  Simon

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T
1 month ago
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supernashwanContributor II
posted in Portable speakers

Does Sonos Roam literally never last longer than 1.5 years?

I’ve now had two Sonos Roams and both have died on me (i.e. refuse to switch on) after less than 1.5 years. There is obviously a defect with this product as I see a lot of others have the same problem. I’d like to hear from anyone who literally has been using a Roam for >1.5 years successfully. Or are you someone who has been using a Roam only to have it die on you <1.5 years?

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J
7 months ago
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CujoJonesContributor I
asked in Portable speakers

Move 2 Charging issues

I bought a new Move 2, unboxed it, plugged in the charging base to a surge protector (known working outlet), placed the Move 2 on the charging base, and couldn’t turn it on. No lights appeared.I contacted Sonos Technical Support. I tried plugging the charging base directly into an electical outlet but still no lights. I then connected my own USB-C to USB-C charging cable directly into the Move 2, using the supplied USB-C power adapter, and voila, a light came on. I was then able to turn the Move 2 on and add it my Sonos System. Sonos is sending me a “new” charging base to replace the out of box failure.At 26% charged (from Sonos App), I moved the Move 2 to where I planned to use and charge it regularly, but plugged into a surge protector. The following morning I checked the Sonos App and the Move 2 was at 9% charged. I unplugged from the surge protector and plugged directly into an electrical outlet. The Sonos App displayed the Move 2 charged at 69%.What crazy power requirement does th

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Schlumpf
1 month ago
I
incorrectContributor I
asked in Portable speakers

Move to new WiFi network

I have an Arc, 2x 1st gen One’s, all hardwired, plus a Move, all running 12.1 60381140. Until I setup the Move, I had never configured WiFi credentials to any of my Sonos equipment, and for some asinine reason I had to enable WiFi on a One before the setup would even acknowledge I had a Move to add. After configuration, WiFi has been disabled on all wired devices and everything has functioned as expected.I now need to change the SSID the Move connects to, and the iOS App again refuses to begin searching for WiFi until at least one of my hard wired devices has WiFi enabled. This is mostly venting of the stupid precursor steps required to get to the real problem I’m posting.I have the new SSID setup, every other device has been updated with the new credentials and is functioning as expected. The Move connects to the old SSID just fine, but searching for the new SSID using the iOS App (S2, 12.1, 6038140) fails to authenticate. I don’t even see an attempt on the AP, it’s just silently fail

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ratty
3 years ago
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mvbrummContributor I
asked in Portable speakers

Wireless Range Extender message mesh network

Hi, I’m hoping someone can help me with my issue.I have a Play 5, 2 One SLs, a Play 1, and a Move which were all working well with my Netgear Orbi Mesh network. Unfortunately, the Orbi died and I replaced it with an Asus Zen Wifi CT8 mesh router. I have the Play 5 directly wired to the router. Of course, the Move is connected via Wifi. All of the speakers appear in the app and function, but whenever I try to group the Move with another speaker, I get a pop-up saying:“Wireless range extender. Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won’t be able to play music in that group. To ensure playback in all grouped rooms, you’ll need to permanently wire a Sonos product to the router.”Of course, I already have Sonos permanently connected to the router, and all of the speakers show WM:0 (except Move), indicating they’re using the SonosNet dedicated mesh system. I don’t have a range extender.The Move will function fine i

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M
3 years ago
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Jables McAdooContributor I
posted in Portable speakers

I Don't Think I Can Buy Sonos Products Anymore

I Don't Think I Can Buy Sonos Products Anymore - The reliance on the S2 App is just not acceptable for products at this price point.  To date I have a Sonos 5 Stereo Pair and a Sub working fine and being recognized by the app. I ordered a Sonos Move and and PreOrdered a Roam at the same time. As the Move arrived first, it would not be found in the S2 App - I jumped though all the troubleshooting hoops and still nothing...so I returned it in hopes that the Roam would work. Today is my birthday and the Roam arrived, same thing...completely dead in the water. There is no reason why these products cannot just connect via Bluetooth like the 1,000s of other competitor products out there. It’s mind numbing trying to wait on the S2 App to figure things out.  Once it gets to the WiFi part it chokes and takes minutes to try and connect and I have done all the required troubleshooting steps. I have wasted so much time on trying to get the Move to work that I don’t think I can justify the same thi

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J
3 years ago
T
Tam-LinContributor I
posted in Portable speakers

problem with Move and AirPlay 2

I was using Airplay 2 to play sound to a Move, which was in the sun room along with other Sonos speakers. I tried joining the Move to the Sun Room, Kitchen, and Living Room Speakers, and the music would start playing on the speakers, then stop on all the other speakers, but continue playing on the Move. This happened several times when I tried joining them together. Diagnostic Report #254890345. 

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Simon B
3 years ago
A
aliamrzkiContributor I
asked in Portable speakers

Macbook Pro connected to Roam but won't play any audio

Hi there,I have a mid-2014 macbook pro + macOS 11.0.1 and I’m able to connect to my sonos roam via bluetooth but for some reason it won’t play anything, or more like I can’t select it as the sound output. It’s not greyed out but nothing happens when I click it. I tried using the roam with a mid-2015 macbook + same OS and it worked fine, same with my iphone and projector. My mid-2014 macbook works fine with other bluetooth devices (airpods, urbanears headphone, wonderboom speaker, JBL headphone) so I’m not sure what the issue is. I’ve tried restarting my laptop and resetting the bluetooth module, but nothing worked. It looks like it might be a mac issue more than an issue with the roam, but they both work fine with other devices so I’m super confused. Any help is highly appreciated! Thanks!

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Corry P
2 years ago
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musicmonkContributor I
posted in Portable speakers

Unifi Sonos Unifi loosing speakers

Hi,I have a set of Sonos speakers (S3, S1, SOne and SMove). What I see regularly is that the other speakers lose the IP address/connection and can’t return. The strange thing is that the Sonos Move does not seem to have this problem at all. And the problems started to occur when the Sonos Move entered the system.I see the same thing happening with my parents that have a more or less the same setup.Sonos:1x Sonos 11x Sonos One1x Sonos 31x Sonos MoveWifi:3x UAP-nanoHD - 5.43.19.124931x US-8-60W - 5.43.18.124871x USG-3P - 4.4.52.5363511I'm reaching out in this forum and not in Unifi's support channel since the Sonos devices are the only ones that have this behaviour. 

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C
2 years ago
A
ASM_MVContributor I
asked in Portable speakers

Cannot connect Sonos Move to network

I moved the Sonos to a new house/wifi but am unable to connect. I have tried the app and after recognising the Sonos Move, it asks me to enter to details of the wifi to which it should be eonnected to and then after a while, it says there was an error and couldn't connect. I have tried reinstalling the app on the phone, tried the app on a different phone, tried keeping Move next to router, reset Move etc etc with no success. I have also tried installing the old Sonos S1 app and tried but without success.    Any ideas on what I could do/try?

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Ken_Griffiths
3 years ago
T
TwincamanAvid Contributor I
asked in Portable speakers

Wired System and the app

I have wifi extenders so I’m using a wired system.  My Sonos Play 3 is wired directly and the 4 other speakers are scattered through the house.  When I add speakers to my playing system the app keeps telling me I have to wire a component directly but when I check, the Sonos 3 on the app it indicates that its directly wired.   Why does the app keep telling me to wire it?  And why do some speakers sometimes not play even when the app indicates the are playing?

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T
3 years ago
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casadamoutaContributor I
asked in Portable speakers

Cant connect my sonos move to my wifi

Hello, I have one house with WiFi and my 2 sonos one are working well, but i want to listening music near the swimming pool but my wifi dont reach that area so i connect one cable from my router (ROUTER TP-LINK TL-WR940N) to other router in the swimming pool area, the WiFi is working very well there but i cant connect my sonos move to this new WiFi. can someone help me? Best regards, João

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Mark P
3 years ago
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caesar327Prodigy I
asked in Portable speakers

Waking Roam with App?

Anyone else noticing issues sometimes waking the Roam when opening/ using the Sonos App? It is my understanding that opening the app or engaging an already opened Sonos app should wake a sleeping Roam.  I’ve seen this not happen, several times now.  The sleeping Roam continues to show as offline no matter what I do. Including closing and reopening the app.   I know it’s not my wifi, because as soon as I plug the roam into the charger (which wakes it), it will then show up in the app.  Ideas, thoughts? 

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C
2 years ago
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