The problem is my Move remembers an old WiFi network and attempts to reconnect to it despite having a factory reset done. Is there a way to ABSOLUTELY wipe everything out of the Move? The “factory reset” really isn’t.
Here are the details:
I have a SONOS Arc, Sub, Amp, Move, and a couple of wall mounted speakers. The Arc, Sub, and Amp are all connected through Ethernet. The Move is of course wirelessly connected.
I recently had an Asus router fail. When the router failed, I replaced it with a Unifi Dream Machine SE. This gave me the ability to create separate virtual networks for family, friends, work, and IoT devices so I could properly isolate networks with IoT devices that phone home to unknown places from the other networks. Once the new router was up and running, I temporarily connected everything to the the same same network. This required a factory reset of the Move since the old WiFi network no longer existed. The app found the Move, and the new WiFi network (We’ll call it WiFi 1) and everything was fine. Once everything was running, and the wife and kid were happy, I started connecting devices to the proper WiFi networks and VLANS. The TV, Arc, Sub, and Amp all cooperated in the move, connecting to their new networks without incident. All of these devices are on a VLAN that is supported by the WiFi 2 network. I factory reset the Move a second time in order to move it from the WiFi 1 network to the WiFi 2 network. Each time I do this the app and move connect to the WiFi 1 network. I have NO OPTION to pick what network I want to join -- it immediately connects to the WiFi 1 network. This puts the Move on a different network that everything else.
I know for a fact that the Move is holding the old WiFi 1 network information after the factory reset, because I disabled the WiFi 1 network and tried a factory reset on the Move. With the WiFi 1 network disabled, the Move properly prompted me to select a network, I chose the WiFi 2 network, entered the password, and it connected. Everything was back to normal. I could sync the Arc and the Move, play music individually to each system, etc. UNTIL, I re-enabled the WiFi 1 network. As soon as I did, the Move reconnected to the WiFi 1 network! Why, oh why???? That network was supposed to be overwritten and forgotten.
I love the SONOS gear. I use it daily. I am very eager to get the Move working again. Any insight anyone can give is greatly appreciated!