Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,192 Topics
  • 6,741 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1192 Topics

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Dekka789Contributor I
asked in Portable speakers

Can i play hi res music on Sonos move?

Can i play hi res music on Sonos move? Can i connect an ipad or iphone using the usb c connection?Moderator edit: edited for readability.

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N
1 month ago
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SawpelTrending Lyricist I
asked in Portable speakers

Cannot switch Roam into Bluetooth mode

Hello! I got Sonos Roam 2 months ago. I connected it to my Sonos system at home, integrated with Google home and Google assistant. Worked just fine. Now I took it with myself for Easter family reunion. I wanted to listen to music via Bluetooth but the speaker cannot switch to Bluetooth at all. When pressing the powet bottom for 2 seconds I get the chime but the led is still white, also my phone, nor anyones phone nor even PC, finds it. I thought that maybe I somehow factory reset it, but when trying to connect it to my app via wifi It gets connected by after that it says I need to register it, and to do so I must factory reset it. I tried holding power for 15 secs, keeping away from charger and turning off and on. Nothing helps. How do I make it switch to Bluetooth? Sawpel

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R
28 days ago
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coatesd72Contributor I
posted in Portable speakers

change of router but cant connect Play 3

I have a new router so I need to change my Sonos with the new network name and password. I try the Sonos app to connect to the Sonos device, assume it is through Bluetooth but can not find device.My Sonos works through wireless but to try to connect I connect the Sonos and the new router . Doing this the Sonos works but I want it to work wirelessly. Still connected I go into settings to look for WiFi setup but asks me to login but when I try it says incorrect even after changing password. The app mentions an email account that's starts with an s and the asterisks, I know nothing about this account.I have done this before when I had a new router and can't remember having problems. If I go back to my old router it works ok Thanks  I 

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C
5 months ago
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SoundSeppContributor I
asked in Portable speakers

Marantz M-CR611 to Roam

How do I connect a Marantz M-CR611 to Sonos Roam?

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S
18 days ago
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jmkingsbury
posted in Portable speakers

Schrödinger's Sonos

So I've wired in one of my Symfonisk speakers and this seems to have solved the issue of the speakers dropping out of the system (and disappearing on the Sonos App - but not the Spotify App??)However my Sonos Roam, on a fixed IP keeps dropping in and out, and doesn't always appear on the Sonos App. However it DOES respond to Alexa voice commands...

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J
3 months ago
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Pedro CorreaContributor I
posted in Portable speakers

Cant register Sonos Move

I cant register new sonos move (I have another one already).Helpppp

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G
6 months ago
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AMSBContributor I
asked in Portable speakers

Move 2 battery draining on charger

Just got my Move 2 four days ago and have kept it on the charger since I got it. It’s never fully charged, got to 97% and now it’s at 94%.  Is this normal?

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Schlumpf
3 months ago
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Steve MichaelsonContributor I
asked in Portable speakers

solar panel charging ?

Has anyone found a solar panel that will successfully charge a Roam? 

7
S
1 month ago
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FlofloContributor I
asked in Portable speakers

bass from sonos move 2

Are the basses from the sonos move 2 ( once the equalizer is put on maximum with low frequences on the sonos app ) equal or better than the ones from the sonos five ( with equalizer maxed on low frequences too ) ?

7
F
4 months ago
Jaybizzle29412
Jaybizzle29412Contributor I
posted in Portable speakers

Roam speaker

I can’t get my roam speaker to hold a charge. 

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Jaybizzle29412
2 years ago
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rorygoodbodyContributor I
asked in Portable speakers

Roam not visible in app

Hi, I’ve been using Sonos since 2013 with few issues but I’m having a problem with my Roam that is frustrating, unpredictable and seems to have no solution other than to wait for it to sort itself out.The Roam is visible as “offline” when it is switched off but is not visible in the S2 app when switched on. It’s clearly still connected to the network in some way as the app shows when it’s switched off (visible in the app) and it disappears when it’s switched on. It can also replay the last music that was played on it by pressing the play/pause button, and given that the current album is stored on the network it clearly still has access to the network. I have tried changing the channel, resetting the router etc. but the problem persists. I have tried on multiple devices and the same problem occurs. I am not using a mesh or range extender so this is not the issue. I’m using an ASUS RT-AC88U with no issues and strong signal throughout the house, including the rooms that I have tried the R

6
M
2 years ago
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s.s94Contributor I
asked in Portable speakers

Sonos cutting in and out when grouping

Hi guys,I have quite a few different Sonos products however there is an issue that I cannot seem to fix.I have an Arc set up in the living room that plays off the TV. I have a Move & Roam in different locations (Roam in the kitchen pretty close to the living room).When I want to group the Roam or Move with the Arc the Roam or Move tv's audio cuts in and out making it unlistenable.There is no issues with the network, everything plays fine when selecting any of the Sonos' individually and there are no issues when I select music to be grouped between the various Sonos products - seems to only be an issue when trying to cast TV audio.I also have a beam in the media room which has the exact same cutting in and out issue when I try and connect the Roam or Move with this beam.I have tried moving the Move and Roam in all different locations - right next to the Arc and Beam and also right next to my router, still no luck.I have also reset both the Move and Roam which did not fix the issue.A

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Corry P
2 years ago
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mjc1Avid Contributor I
asked in Portable speakers

Roam & Bluetooth

Hi, I recently bought the Roam and set up on my home network with no issues. Very pleased with it I might add although could do with a bit more bass.Now we are away and I linked my phone to the Roam via Bluetooth and again no issues. However one of the kids wanted to link their phone which again was successful. However when I wanted my phone linked back to the Roam it couldn't find my phone. I have tried everything and pressed so many different buttons and combinations of inthink I have factory reset it and can't seem to do anything with it? I guess I have to set up on hone network again and basically start over? Bit frustrating to say the least. I also have a Winderboom speaker I use in my gym at home and have never had issues with connecting a different devices to it. Any help would be appreciated. Thank you

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Corry P
2 years ago
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Anthony_Contributor I
asked in Portable speakers

Roam doesn’t autosleep after turning itself on

Roam wakes when I open the Sonos app and stays awake. I left it and checked after one hour. The Roam was still on and had lost 5% charge. This was without playing music. It has only ever gone to sleep once by itself.Ideas?PS The product tour has never worked on my iPhone but works on my iPad.  

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A
2 years ago
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WaugustAvid Contributor I
asked in Portable speakers

How do I connect Move speakers on Sonos network using Boost?

Starting a new Sonos system with all new Sonos 2 equipment. Got and connected two Move speakers to my home network. Two days later I received a Boost and connected it to my Orbi router with an ethernet cable. I expected the Moves would “see” and connect to the new Sonos network automatically. Didn’t happen.The Moves work on what shows as the home network, no mention of a Sonos network, but I don’t trust that will continue. I had a lot of drop out issues with an older Sonos system until I ethernet connected one of the components to the router and set up a dedicated Sonos network. After that, all was fine.The IP addresses for all three are the same with the exception of the last two digits. The Boost is WM:0, the two Moves are WM:1. Is this as it should be?I have more Sonos 2 product on order and want to get this worked out before tackling the rest of it.

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3 years ago
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peteydContributor II
asked in Portable speakers

Roam and how to disconnect bluetooth

Hi all Does anyone know how to clear the bluetooth connections from the Roam?  I know I can go to the connections on my mobile phone and disconnect / forget the connection there, but what if I want to clear the list of connections without access to the phone?  This could be because a friend connected to my Roam one evening but now they have gone home.  Also, does anyone know how many connections the Roam can remember?  I’ve tested with two phones connected at the same time, but don’t have more mobile phones to connect to test larger numbers of connections. Thanks

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James L.
3 years ago
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Alan-BTrending Lyricist I
asked in Portable speakers

Roam and Android 7

I am thinking of buying a Roam and wondering if I will have any problems as my phone is Android 7.Currently I have a Play:5 and two Play:1s controlled from my Android 7 phone and Windows 10 PC.  The S2 app on the phone works fine.  The only annoyance is the orange dot and the message “The OS on this device is no longer supported”.If I understand the S2 app limitations correctly I think I may have to add the Roam manually on the phone and/or the PC.  Other than that will a Roam work with my set up?Alan

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106rallye
3 years ago
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DavePaddonContributor I
asked in Portable speakers

Another "unable to connect to sonos" thread!

I’m absolutely at the end of my teather with this now. Nothing has changed on my system, both Alexa and the spotify app have no issues connecting to my system, yet the sonos app keeps failing to connect.My new roam arrived today, I opened the app and was met with “unable to connect to sonos - fix it”So I followed the instructions, this included moving a load of furniture to get to the plugs to powercycle the speakers. And then powercycling the router.It then connected, found the roam, and said it should be available in 5 minutes…..15 minutes passed, I opened the app and it guess what, “unable to connect to sonos - fix it”!I almost at that point of just returning the roam and swapping everything else out so a different set-up. How come Alexa and Spotify have no issues connecting to my speakers, yet the sonos app keeps failing!

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D
3 years ago
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Mark23Contributor I
posted in Portable speakers

Deco M5 with Sonos Move

Hi,I have a Deco M5 operating in "Router" (with no other wifi access point or router as it is directly connected to the fibre ONT). I have one sonos hardwired to a deco point and all but one of my sonos devices is on WM:0 Sonosnet. The one device that is not, is the Sonos Move ( which cannot connect to Sonosnet ) seems to be having connectivity issues with wifi as it sometimes disappears from the sonos app? Any idea what this could be and how can I troubleshoot? Mark

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M
3 years ago
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User135955Avid Contributor I
posted in Portable speakers

disappearing move

Hi, the move shows up on my iPad, which is not on the latest iOS, but not any devices that are on the latest IOS.I see others have had similar problems, but haven’t found a solution anywhere. Does the sonos software need a patch to fix this?

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Corry P
3 years ago
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Andy19728329Contributor I
asked in Portable speakers

Orange light of Death

Have had a roam since April, today stopped working completely dead, unable to reset, when plugged in using supplied usb cable and a Sonos plug adapter all I get is a constant orange light Have I now got a door stop😥😱

6
A
2 years ago
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HassemanContributor II
asked in Portable speakers

Roam

Hi, my Roam speaker stopped working.  Became completely dead.  There was only a small LED at the bottom that shone red.  Anyone else had similar problems?

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A
2 years ago
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retobContributor I
asked in Portable speakers

Sonos Roam not showing system after setup

I installed a new Sonos Roam, selecting the "new system" option, since my other Sonos speakers are in a different location. My Sonos S2 app on my iPhone recognizes the Roam and I can connect it to the WLAN. At the end of the setup process, I get a message that the setup was successful and also a note that if the Roam doesn't show up immediately in "System", restart the Roam and it will appear in the "System" tab. However, restarting the Roam does nothing, it still does not appear in "System". System is grayed out in the S2 app and not clickable. I have already reset the Roam several times to factory default without any success. I always end up back in the same state.What can I do? 

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R
3 years ago
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IanpAvid Contributor II
posted in Portable speakers

Sonos Roam Error Code 899

Hi, when attempting to add a Roam via the S2 app, I continually get error 899, and “There was a problem verifying your Sonos app. Try again later” This error code is not covered in any of the support pages, does anyone know what to do?Thanks,Ian

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Airgetlam
3 years ago
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Dcgman#1Chromatic Producer I
posted in Portable speakers

Boost setup

Right out of the box the instruction says if you already have the Sonos app, which I do, it says to open the app (which I did) and choose More>Settings>Add a Bridge/Boost. Where is More on the app? I am using the Sonos 2 app. I cannot find More. I tried the Settings button first but nothing? In Settings when I hit +Add Product I get a Searching for nearby products message. That’s it. So where is that More button? 

6
D
3 years ago
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