Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,249 Topics
  • 7,003 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1249 Topics

W
Willy SehmContributor I
posted in Portable speakers

Sonos Move Unresponsive

I've had my Sonos Move for about a year and a half now and about a week ago it suddenly stopped responding completely.I've tried to hold in the power button for thirty seconds on and off of the charge ring, the Move does absolutely nothing, no LEDs light up even briefly. I've tried the same with the Bluetooth button and connect button, same result.I've removed it from charge for 4 days to drain the battery, still nothing.I've charged it over night using the charge ring, still nothing.I've charged it over night using a USB-C connection, still nothing.I've removed the battery and reinserted it as some threads have suggested, still nothing.I've tried to take readings with a multimeter on the battery and charge ring but can't seem to get any readings. (I'm not sure I'm testing them correctly. If anyone has any advise on how to test either I would appreciate it.)I don’t know what else to do.We stay in South Africa, about 180kms from Port Elizabeth and to my knowledge there isn’t a Sonos out

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W
1 month ago
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ShakerhillContributor I
asked in Portable speakers

unable to play Amazon Music on Move

 I am getting an error message "Cannot connect to Amazon Music". I have deleted and re-installed Amazon Musica number of times and I can reach Amazon Music through an iPad device. I can access Youtube Music. Any thoughts?

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S
4 months ago
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BillsworthContributor I
asked in Portable speakers

adding roam to a group.

All was fine with 16.1 but since 16.2 update, I  can't add my roam to any groups. Keep getting the standard  ‘unable to connect, try again later.' I can play music directly to the roam, just can't group it. Any thoughts?

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M
1 hour ago
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RoseyboyContributor II
asked in Portable speakers

Anyone have issues with Roam after a power cut

I have multiple Sonos speakers including Arc Home Theatre Setup, Move, 2 x One’s plus a Roam unit.I live in a reasonably remote area and get power outages around once per month. All Sonos equipment  powers up again with no issues communicating with each other or Amazon Alexa devices, Apple Music, Netgear Orbi router etc. - except that is the Roam speaker. Everytime I have to Reset from scratch. Once done it works fine until the next power Anyone else having this issue ? Thanks

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Corry P
2 months ago
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jscottmcdonaldContributor I
asked in Portable speakers

Sonos One and Roam 2

I am looking at purchasing the new Roam 2.  Can I pair my Older Sonos 1 with the new Roam 2?

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melvimbe
2 months ago
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DhiltabidleContributor I
asked in Portable speakers

Roam EQ sound adjustment

Roam is excellent, portable and sound is good.  Purposely purchased with mic for the TruePlay.  Device needs 3 band EQ adjustment.  Bass is outstanding, Treble is good, not great.  Having no Mid adjustments is horrible!  Seems like an easy software fix. Mid adjustment feature please!

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buzz
2 months ago
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Daniel C.Trending Lyricist I
posted in Portable speakers

Sonos Move not playing with other speakers

Just about had it with Sonos to be quite frank, issue after issue after issue.. the new one is that my Move (which has worked perfectly with other speakers) has decided now that it no longer likes working with the other speakers on my network. It’ll show as if it’s playing on the app but nothing is happening. If I start playing music on one speaker and then add it to the group the track will stop, then start again on the move but no longer on the original speaker. Likewise if I start on the move and group another speaker it’ll stop playing altogether and start again on the new speaker. I’ve rebooted the speaker I’ve reset my router I’ve unplugged the Ethernet from one of my speakers so that they’re all connecting via WiFi It’s not a distance issue as the router and move are fairly close.. any suggestions.. as I say, pretty fed up with this now. I just want the system to work as it should. 

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melvimbe
1 month ago
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the_magnusContributor I
asked in Portable speakers

Move fell from 45 cm to carpet, now malfunctioning.

My son placed the Move on a soft surface and walked away, then we heard a thump a little while later.After this happened, we have the following issues:-Sound quiet and muffled.-No light on top panel, touch buttons unresponsive.I managed to reset the move with no blinking lights to guide me, however upon re-adding to my system it could not be registered due to an app being out of date. However my Android app is up to date.I have a strong suspicion that there’s internal damage or the factory reset would have worked. What are my options from here? Any advice appreciated. 

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T
1 month ago
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fitekbContributor I
asked in Portable speakers

sonos + projector

Hei. I have 2 x Sonos one SL.  I want to play audio from the projector with Chromecast 4 via BT.  If I buy a roam and pair it with Sonos one sl, will it work?Thanks for the answer. 😉

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F
3 months ago
J
JhaltContributor I
asked in Portable speakers

Sonos Move & S1 controller connection issues

I have major S1 controller “Not connected”, “Your Sonos product was not found” issues.I have an existing S1 system with 2 Play 5’s (Gen1), 3 Play1’s, Beam and Boost. I was given a Move for Christmas and have spent 2 days trying to connect it to the S1 controller. I have tried every suggestion on the forums (latest software, device, handset and router reboots and resets, various IOS and Android controllers tried, moving nearer the router etc) but always end up with the “Not connected error”.The Move connects quite happily to the S2 controller.I then decided to see if the sound of a couple of Play 1’s in the room the Play 5’s are would be OK (they’re not as it’s quite a large room). Unfortunately, during this process I switched the two Play 1’s to the S2 controller (I was testing them with the Move). However, I cannot reconnect them back to the S1 controller. Exactly the same issue as with the Move “Not connected”, “Your Sonos product was not found”. What is really perplexing is that the

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J
3 years ago
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antjessopContributor I
asked in Portable speakers

Sonos Roam WiFi while travelling

Hi,I’m enjoying using the Roam when travelling. Although the Bluetooth feature is convenient, when I finally get to my destination I want to connect the Roam to the wireless network that I set up in my hotel room. Otherwise it needs to be tethered to my phone. Do I have to do a factory reset in order to achieve this? It would be great if there could be a quick way to connect to networks while travelling.

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Ken_Griffiths
3 years ago
J
Jorin69Contributor I
posted in Portable speakers

cannot connect Move to Wifi network

Have tried deleting S2 app, factory reset sonos move, reinstall etc  worls fine with bluetooth on my Iphone11 but not my wifes iphon 8when reinstalling it does not connect to my wifi network, it finds the speaker but stops at can not connect . It couldnt add move to the system tab, somehow i succeded with that but after clicking on the icon for move,  it says time to finalize blabla la” and then”adding sonos move” stand for a while then ” your mobile unit can not communicate with sonos. Check network and try again”

5
Rowena B.
3 years ago
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badabing7Contributor I
asked in Portable speakers

Roam does not reset

Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).

5
Airgetlam
3 years ago
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DuranDoranMartellAvid Contributor III
posted in Portable speakers

Sonos Roam - odd bluetooth issue on holiday

I had an odd issue with my Roam whilst on holiday recently.I took the Roam with me for hotel room entertainment in case our holiday was a washout. The first night all was fine. I was able to use the Roam via Bluetooth in the hotel room- no problem. Functioned as expected.I plugged the Roam in to charge overnight, and that's where the issue began.The next morning I could not get my phone or my partners' phone to find the Roam on Bluetooth. I probably spent an hour wrestling with it that morning and later again in the afternoon. The phones just would not find the Roam on a scan.Eventually out of frustration, I connected the Roam to the hotel's free wi-fi and reconnected my Sonos S2 App to the hotel WiFi. After that, I was able to connect to the Roam just fine. But now I will have to reprogram all my other Sonos speakers (I have a lot of them) when I get home.  More than a bit annoying!I can't fathom why this happened but I assume the Roam must have automatically linked itself to the hote

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Ken_Griffiths
2 years ago
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mrsmcg2018Contributor II
asked in Portable speakers

Massive Skipping Issues - Worst on Roam!

I’ve just added a Roam to my setup (so excited to finally have a little waterproof portable, it’s exactly what I have been missing!)However, I’ve noticed it is being extremely skippy, especially when I try and use it outside (For reference, I live in apartment that is less than 2000 square foot including the balcony, so not a huge space). But it isn’t limited to outside, that’s just where it is most obvious.My internet is 690mbps download / 205mbps upload on a Linksys Velop system with three nodes so I’m fairly confident that is strong enough ….. My setup is:Beam x 2 Play:1 surrounds on TVPlay:1 in kitchen2 x Symfonisk lamps stereo pair in the bedroomMove in study or on balcony Roam in bedroom / ensuite / balcony etcOne of the Symfonisk lamps is wired to a Velop node router so all wired Sonos are WM0, and the Move and Roam are WM1.Roam and Move both cut out A LOT on the balcony in particular, with the Roam clearly worse (cut off three times in five minutes earlier today). In addition,

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Corry P
2 years ago
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Ema8351Contributor I
posted in Portable speakers

Sonos Roam wont work when unplugged or taken off WIFI

Bought the new Sonos Roam and love it, except I don’t think it’s working correctly. Works fine when plugged in and on wifi and connects to the other speakers in my home. When unplugged and in my house it no longer connects. When I take it outside off my Wifi, it doesn’t work at all. Appreciate it wouldn’t link to my other speakers when off wifi….but it should work. it’s as if it’s a portable speaker that isn’t portable? I’m sure I’ve done something wrong with the setup but can anyone help? I remember when I set it up initially my phone kept asking for something on a pop up but I had to switch that off as it was beyond annoying and drained my phone battery as well…..

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Ken_Griffiths
2 years ago
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Sun-TzuContributor II
asked in Portable speakers

S2 & Roam for a S1 System

I currently use the S1 app. Unfortunately I have 2 Play Five’s that I have yet to upgrade but I wish to do so but not been a priority. I wish to buy the Roam and I wondered if I can just download the S2 app and set up the Roam or if I need to have already switched my whole system over to the S2?I’m going away on holiday in a couple of weeks and don’t wish to wait on getting the Roam if I can help it.

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T
2 years ago
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Robert_164Avid Contributor I
asked in Portable speakers

Can't get Sonos MOVE out of Bluetooth mode to get back on WiFi

Just got a new MOVE. It worked right away with my current WIFI nework, and with my other Sonos speakers. Then I tested it on bluetooth, and that also worked fine. However, after that, I can not get it to switch back to my WIFI network from bluetooth. It’s stuck in bluetooth! Can’t get it back on WIFI by  pressing the join button as instructed.  Can anyone help me  switch back to my wifi and Sonos system?

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Paul A
3 years ago
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ReefyEnthusiast I
posted in Portable speakers

streaming and existing Sonos setup becomes unresponsive after sound swap with roam

i have a sonos roam and an existing surround setup with Arc+2 sonos ones. i try the swap feature which seems really good. however i struggle with switching from “swap” to “group”.either way after using or attempting to use the swap/group feature my existing sonos setup becomes almost useless. Sonos is unable to handle any music commands from alexa. Alexa takes the command but i get a “device is offline” from alexa, or alexa accepts the commands but doesn’t do anything. and if i play the music manually, alexa is still unable to pause skip track change volume etc. everytime i play with the swap feature everything gets messed up. anyone having similar issues?

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Xander P
3 years ago
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Neil HarrisContributor I
asked in Portable speakers

Roam going offline

HiI have recently bought a One SL speaker, and 2 Roam speakers. I managed to set up the One SL and 1 of the Roam speakers with no noticable problems. The other Roam speaker however:Keeps going offline after it has been online (and being used) for a couple of minutes I have tried resetting it a couple of times (i.e. long hold on power button, then restart with finger on ‘Play/Pause’ button), but I still have the same problem. Each time I have reset it, a message comes up saying that it is not registered, and each time I register it. I don’t know if that is relevant.Any suggestions?CheersNeil

5
K
2 years ago
A
amcoffinContributor I
asked in Portable speakers

Cannot get speakers to connect to Boost

I have a Linksys Velop Mesh WiFi system and multiple HomePods (3 original HomePods and 3 HomePod Minis). I’ve recently been experimenting with adding Sonos speakers for the portability, and now have a Sonos Move and two Sonos Roams. Setup was fairly easy and all was working pretty well, but I was having some dropouts, particularly when I had all three Sonos speakers playing at various spots around the house/backyard. A Sonos Boost, from what I’ve read, should be a good way to deal with this, creating a dedicated network for the Sonos speakers. I purchased the Boost and connected via ethernet cable to the main node of the Velop system. It showed up in the Sonos app, went through an update, and all seemed good. But...my speakers (the Move and two Roams) will not connect to the Boost, no matter what I do. I’ve power-cycled everything, multiple times. I’ve reset all speakers. I’ve deleted the wifi credentials for the Velop system from the Sonos app, but, oddly, the network seems to reappea

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melvimbe
2 years ago
T
TPIContributor I
asked in Portable speakers

Sonos App for two homes

Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible? 

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Corry P
2 years ago
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jeancamileContributor I
asked in Portable speakers

Sonos Move doesn't charge anymore

Hi, I can't charge my sonos move anymore. I tried with the charging base, the orange led lights up, goes out and then, nothing. I also  tried to charge it with the USB-C charger and it was unsuccessful too (no light at all). I only charged it a few times so the battery doesn't need to be changed yet up to me. As it is out of charge, I also can't reset it. Anyone can help? Thank you so much in advance! 

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Paul A
3 years ago
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GJ Evans9Contributor I
posted in Portable speakers

Battery Life

Received Sonos Roam yesterday and battery life is nowhere near advertised. Less than 24 hours and playing for 3 and battery completely drained!  Please advise? 

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G
3 years ago
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phbaContributor I
posted in Portable speakers

Sonos Roam impossible to setup and not blocked

I just received my new Sonos Roam Lunar White and I tried 4 times to set it up with my existing setup on Sonos app (S2) but the configuration didn't go throughThe WiFi temporary connection won’t work (error message) I decided to switch off the 5 GHz WiFi (WiFi 6) Tried to turn off Roam with the Power button to reboot it Reboot my iPhone 12 Pro Since then, Roam is kept with a Solid Orange button for 4 seconds, and won't start again with any command (I tried the Factory Reset but no impact) When I plug the Roam to a 10W iPad charger, the Orange lights is on and then goes off.I will call back Sonos Customer Care tomorrow...

5
P
3 years ago
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