Contributor I

Sonos Roam impossible to setup and not blocked

5 replies
289 views

I just received my new Sonos Roam Lunar White and I tried 4 times to set it up with my existing setup on Sonos app (S2) but the configuration didn't go through

The WiFi temporary connection won’t work (error message)
I decided to switch off the 5 GHz WiFi (WiFi 6)
Tried to turn off Roam with the Power button to reboot it
Reboot my iPhone 12 Pro
Since then, Roam is kept with a Solid Orange button for 4 seconds, and won't start again with any command (I tried the Factory Reset but no impact)
When I plug the Roam to a 10W iPad charger, the Orange lights is on and then goes off.

I will call back Sonos Customer Care tomorrow...

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G

GuitarSuperstar

Lead Maestro

Keep the Roam charging for about 15-20 minutes. After you disconnect the Roam from the charger and hold the power button for five seconds, what happens?

"Receive with simplicity everything that happens to you." - Rashi

P

phbaAuthor

Contributor I

Hello. Thank you for your message.

Nothing. I kept Roam in charge for the last 2 hours and best I can get is this orange led - still - for 5 seconds.

or when I plugged in - only sometimes