Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,240 Topics
  • 6,967 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1240 Topics

M
michelenicolisAvid Contributor I
asked in Portable speakers

MOVE 2 - SURROUND

Hi all, one question please…At the moment I have 1 ERA 300 and Beam 2. Given that I don't have the possibility of using 2 ERA 300s as surround because I don't have power sockets behind the sofa, so I was thinking of buying 2 MOVE2s.Can they be used as surround sound?thanks a lot.Michele

1
ratty
6 months ago
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simonjakiriblasContributor I
asked in Portable speakers

Sonos Roam on 2.4GHz or 5GHz Wifi Network and on Samsung Galaxy 5G Mobile Wi-Fi SCR01

Hi guys,  Just wondering if the Sonos Roam can work both on the 2.4 GHz and 5 GHz Wifi network?, I tried it on the 2.4 GHz and it’s working, then I transitioned to the 5 GHz and it’s not working. Any better alternatives or can it also work if you set up a Mobile hotspot on your device? I can also use a Wifi device, (Samsung) Galaxy 5G Mobile Wi-Fi SCR01 specifically if outdoors, would that work? 

1
buzz
6 months ago
A
amadersContributor I
asked in Portable speakers

Sonos Move flashing red light bluetooth light

Wondering if any suggestions for this new to me problem. Sonos Move is fully charged, white light, and connected to wifi. However when I press the bluetooth connection button the light flashes red for a number of seconds and then returns to white light. I do not seem to be able to connect to bluetooth. I have updated the Sonos software and rebooted it. Any other suggestions for resolution?

1
Ken_Griffiths
6 months ago
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il gattoContributor II
asked in Portable speakers

Perdita WiFi in attesa connessione migliore

Ciao quando apro applicazione sonos sul move 2, il mio smartphone si scollega dal WiFi in attesa che migliora il segnale.... Premetto non ho alcun tipo di interferenza... 

2
I
6 months ago
A
AtabuoyContributor I
asked in Portable speakers

Can’t maintain Spotify connection?

Recently purchased Sonos One SL speaker. I keep losing Spotify. In fact despite constant unplugging, rebooting, factory reset, it’s probably getting worse. Last time didn’t finish 1 song, which brought me here. Sirius XM works fine. I just got a new modem provided by my ISP. Has wifi 6 capability. problem existed before the change. I have full wifi bars. Signal is definitely not an issue. Unless I get this resolved, I will be returning it. I own Bose, Monster, Sony, No Bounds, Google mini, no problem with any of these units. Not to mention numerous types of ear pods, also no issues. And based on the number of similar complaints everywhere I look online, I’m not the only person with a similar problem. Extremely frustrating!

1
Airgetlam
6 months ago
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HanskatleenContributor I
asked in Portable speakers

roam connection and update problem

Hi,I have a new roam speaker. But i think there is a problem with it.Every time the USB-C mains power is connected, First the bottom LED flashes red, then the top LED flashes white slowly, after a few minutes this LED lights up continuously. Then the device is visible in the system for connection, but you can't get any further than connecting and an update is needed, but every time an error message is displayed. Error 1008.That's problem 1Problem 2 is the doubt about the operation of the on/off button on the back.The device has been connected to the mains for more than 24 hours, so the battery should be charged.But without a connection via USB-C to the mains voltage, I can't get anything out of the device. Normally you could switch your device on and off via this button, but nothing happens. Even if I don't hold anything for a long time, ....So I'm at a loss.

2
H
6 months ago
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Max HeadroomContributor I
asked in Portable speakers

Initializing SONOS Roam without WiFI

I recently had a frustrating experience with my SONOS Roam. I took it travelling, and by mistake, when trying to turn it off, I reset it. I was not on my home network and in a hotel, and there was no way to initialize it again. I looked on help forums, and they all talked about using two devices and connecting to one device and hotspotting to another. I tried this at length (and I am comfortable with troubleshooting), and NOTHING worked. The fact that I have a Bluetooth speaker that cannot be set up and used solely as a Bluetooth speaker is so frustrating.  Why not have a setting where, out of the box, you can use it on Bluetooth alone -- I am now carrying around a paperweight, and I can do nothing until I am back at home. Please HELP!

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G
1 month ago
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Mr TomContributor I
asked in Portable speakers

Roam SL - Volume goes up and down

I have a Roam SL that is experiencing a strange issue. The speaker will start at a low volume and increase to whatever the setting is on the app(s). It will then decrease moments later. It almost feels like it is going quiet to “listen” but it’s an SL without a microphone. I notice in the Sonos app that the volume slider is not decreasing however the output from the speaker is. For example the volume is set for the middle at 55% and seems quiet, but then it gets louder. This is a new device for me and originally only had it connected to the Sonos network and did not have it automatically connected to Bluetooth. When I experienced this issue I took it off the Sonos network and connected it to Bluetooth. I have:Timed the occurrences of the volume reductions and not noticed that they occurred consistently. Changed the position of the device (standing on end, laying on its side etc) and not noticed anything.  “Forgot” the device and re-installed to the system 

3
M
6 months ago
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Karen_29Contributor II
posted in Portable speakers

Roam speaker not working

I purchased my Roam speaker in March of 2022.   Now, Nov 1 of 2023 it is “dead” ish.   I had it on base charger with SONOS plug when not traveling.  I just took trip and ended up not using the speaker so it sat in my special little padded travel bag for about a week.  Now I get home and it doesnt work unless hard wired into socket…not base charging.  It holds absolutely NO charge /power.  Basically USELESS as a portable speaker.   I now spoke to customer support and they ran Dx and told be it was “defective”.  I am not happy.  This speaker is in excellent condition. I did NOT “break” it and SONOS clearly new of this issue  YEARS ago.  Why didnt you recall them?  Why didnt they alert  us etc.  There should be a class action lawsuit because SONOS new about this….. before I bought mine!  I noted someone saying there was a software update to 13.3 that help but clearly not.  This was not a “cheap’ line speaker bought at discount.  I want a new speaker oh, one thats “not defective”.  SONOS n

5
B
6 months ago
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il gattoContributor II
asked in Portable speakers

Line in e accoppiamento move 2

Ho collegato il mio move 2 alla tv tramite adattatore line in originale sonos e funziona bene, ma se avessi due move accoppiatitra di loro si sentirebbero entrambi anche se solo uno è collegato tramite line in alla tv????? 

2
I
6 months ago
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AshaContributor I
posted in Portable speakers

melting charging port

My Sonos Roam Charging port has started melting and now won’t charge. It’s less than a year old. It could have caused a fire in my home. See image attached.  Please could someone contact me to arrange for a replacement Sonos roam? 

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Corry P
6 months ago
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AshaContributor I
asked in Portable speakers

Melting Roam Charging Cable

My Sonos Roam charging port started melting and now wont charge. It’s less than a year old. It could have caused a fire in my house. Please can a replacement Sonos Roam be arranged? 

1
buzz
6 months ago
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Dflynn27Contributor I
asked in Portable speakers

sonos move just stopped taking a charge

My Sonos move is only three years old, and it stopped taking a charge

1
Ken_Griffiths
6 months ago
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jhnatowContributor I
asked in Portable speakers

Roam SL not connected/ offline every few days

Hello,I have tried contacting support, but didn't really get anywhere with this issue. I have a Roam SL that goes to the dreaded "Not connected" state every few days. It requires reboot of the SL for it to reconnect. Rebooting router and satellite router and resetting the SL did not help. I have numerous other Sonos devices on both SonosNet and battery -powered that do not experience this issue. I experimented by putting a Sonos Roam (non-SL) near to the problematic SL about 10 feet away from my Orbi satellite and consistently the SL will disconnect in this fashion every few days. The regular Roam has no issues. I have tried setting the SL with a static IP reservation, but it didn't seem to help. Just curious if anyone has any other ideas. I can understand having intermittent issues on busy wifi networks, but I'm confused why this unit just drops off into lalaland when no other battery-powered units do the same thing in my system. Is the SL just much more flaky than the Move or regular

1
M
4 months ago
M
MasimoContributor I
posted in Portable speakers

Move 2 roaming and wifi channel issues

My Move 2 appears to be a very sticky client when it comes to roaming between the accesspoints throughout my house. I have also have two Roams that do not have any roaming issues and hop from one to another AP without issues. I guess some driver-tweaking is still required to improve that.Another issue I encounter is that the Move 2 refuses to connect to one of my accesspoints that runs on 5GHz wifi channel 153. It simply does not connect to it, even when it is placed next to the AP. Are there any region restrictions in play? I am in Europe but run my wifi system with US location setting. None of my other wifi-clients (Androids, iPhones, etc.) exhibit the same problem. 

3
M
6 months ago
I
il gattoContributor II
posted in Portable speakers

move 2 collegato a pc salta

possiedo un move 2 e quando lo collego al pc tramite blouthut per vedere i film salta audio  Moderator edit:Google Translate-I have a move 2 and when I connect it to the PC via Bluetooth to watch movies the audio skips

2
I
6 months ago
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DJamesContributor II
posted in Portable speakers

Sonos Roam Dead at Almost Two Years

I purchased my Roam on 06/12/2021 and experienced battery issues from the start. Due to the unreliability I just kept it permanently wired (USB C - 10W generic USB adaptor) and used it as a portable speaker a handful of times. I eventually purchased a official Sonos wireless charger ($79 AUD) and it has pretty much sat on it ever since. Other then the battery issues, up until now I haven’t had any issues with the device. I use it to mainly control my google home devices and occasional music when doing housework. Yesterday I went to use it and it was dead, it had been sitting on the wireless charger for weeks so it seems really odd. I removed it from the wireless charger and put it back on and noticed a very faint orange light flashing. I searched online for advice and tried the various reboot methods and has no success. I plugged it into the USB C wired charger and a solid orange light appeared. I left to charge over night and the solid orange light is still there. I tried rebooting ag

6
D
6 months ago
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pablor13Contributor I
asked in Portable speakers

Sonos Roam orange light

I’ve had my Sonos Roam (bought at Costco) for slight over a year and the orange light is on.Originally, I had it on the wireless charger and when I went to turn it on, nothing happened. Then, I switched over to the wired charger and the orange light came on. I left it on for hours (over a day), but still nothing. I’ve held the power button down for 15 seconds, but still unresponsive.  After spending over $100 on this speaker, just over a year ago,I’m starting to really doubt the quality of Sonos. Seems like their battery is no better than those on much cheaper speakers. Any other suggestions? 

3
C
4 months ago
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splashyContributor I
asked in Portable speakers

Sonos Roam doesn't show up when trying to cast

My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too). 

1
Corry P
6 months ago
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MikeBartContributor I
asked in Portable speakers

Grouping when Streaming via BT or Airplay with WiFi but no Internet?

Basis the article below I understand that while using the mentioned devices I can stream via BT and group other speakers via WiFi.   We have a 12 zone system in our home and have for years.   We are very happy with the system and understand it’s functionality.   We’d like to add a small system to our camper, three speakers.   100% of the time we have a WiFi available in our camper.  Based on where we are about 75% of the time the WiFi network is connected to the internet and 25% of the time it’s not.   I understand that during the 75% of the time we have WiFi and Internet the system will work just as it does at home.   What I would like to understand is during the 25% of the time we have WiFi but no internet would we still be able to stream via BT to one of the devices mentioned on the linked article and group with the other two speakers?  https://support.sonos.com/en/article/share-roam-s-bluetooth-audio-with-your-sonos-system?fbclid=IwAR1S0DSrv71AwlbBnPqwo1nDvbutG2guLxPVQac62KyT7nnrkE

1
jgatie
6 months ago
H
HayesmonsterContributor I
asked in Portable speakers

Roam SL doesnt show up after installation

When I start the mobil app - the Roam shows up and installs as expected.  I have powered off and repowered and it does not show up in system.  I have tried multiple factory resets.  I have rebooted my Starlink router and my Unifi Ubiquity Mesh points.  and i’ve rebooted my phone.  none of it works. 

3
H
6 months ago
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EricplaymusicContributor I
asked in Portable speakers

Performance

With the Roam SL can you stream anything to it?  It’s not limited to just streaming services?   thanks 

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Airgetlam
6 months ago
M
MparchctContributor I
posted in Portable speakers

Sonos Move Mounting brackets

I am looking for a corner, articulating mounting bracket for my sonos move

2
M
6 months ago
T
t4uscatxContributor I
asked in Portable speakers

Sonos Move 2 - Can't "move" between 2 wifi networks without factory reset?

I was told by support just yesterday the new Sonos Move 2 cannot “remember” 2 different Sonos systems/networks.  I find that hard to believe on a product called “Move”.  Can you confirm?   Scenario:Unboxed my new Move 2 and added it to the system in my main residence no problem.  Packed it up for a trip to the beach house WITHOUT the charging base.  Mistake?   Shouldn’t be, but when I get to the 2nd house there is no obvious way to add the new Move 2 that was added to my other system.  I have numerous products in both locations - does no one else take the portables around this way?  So now, based on what support indicated, I’ll have to literally factory reset every time I transport this “portable” speaker from A to B.  AND - I’ll have to take the charging base to factory reset.  Really?  Could really use a better way or another option if it exists.  Thanks all.

12
Ken_Griffiths
6 months ago
D
DaeleenuttContributor I
asked in Portable speakers

is there a way to track your device if stolen

Earlier this week I was leaving from the gym around 4am when I was attacked by two transient young men when the first perp attacked me the other climbed into my vehicle and swiped a good bounty of my belongings amongst them I'm pained to say was my Sonos move I worked an entire year of overtime to buy this wonderful device and to have it ripped from my possession in such a nasty traumatic filled rush is so debilitating and now I can't rest while listening to my music or at least have a negative reminder it's out there somewhere in some  encampment. Sorry to sound so why me but really wish I had some sort of location service 

2
buzz
6 months ago
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