Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,499 Topics
  • 7,628 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1499 Topics

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wooblContributor I
asked in Portable speakers

Unable to push bluetooth audio from Roam 2 to Beam Gen 2/Surrounds

Hi have just got the Roam 2 in order to be able to push audio being received via bluetooth from my Sony turntable to my Beam Gen 2 which is has two One SLs as surrounds. With audio playing on the Roam 2 from the turntable, I press the play/pause button whilst holding the Roam close to the Beam, but I don’t seem to be able to get it to push the audio across. Is there anything I’m missing to make this work?The Roam 2 is showing as connected to Wifi and Bluetooth in the app. Any thoughts on this?

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W
1 month ago
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Laurent_rsContributor I
asked in Portable speakers

Sono Roam ne s’allume plus

Bonjour à vous tous et toutes Depuis ce matin, mon enceinte nomade sonos Roam ne s’allume plus, j’ai beau appuie sur le bouton marche, rien ne se passe.quand je la branche en usbc  j’ai la led orange qui s’allume puis s’éteint, par contre sur son socle en induction pas de led  elle est brancher depuis 2 heures et toujours rien.Avez-vous déjà rencontré  ce problème ?merci pour vos réponses et votre aide. belle journée laurent  Moderator edit:Google Translate- Hello to you allSince this morning, my Sonos Roam portable speaker no longer turns on, no matter how hard I press the power button, nothing happens.when I plug it into USB I have the orange LED which lights up then goes out, however on its induction base there is no LED it has been plugged in for 2 hours and still nothing.Have you ever encountered this problem?Thank you for your responses and your help.beautiful daylaurent

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A
6 days ago
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Micky_1Contributor I
asked in Portable speakers

move 2 and S1 app

I would like to purchase the Move 2. I’ve been told that I cannot downgrade the Move 2 to S1 app. I have a working and fantastic sounding audio setup with no need to update the ZP100 that drive my main audio setups.  is this correct ? my current setup is 2 X ZP100 , Play 1 and  Beam. 

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P
18 days ago
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mjsxContributor I
asked in Portable speakers

Connected to Roam via Bluetooth, not visible to Sonos app

I’m trying to connect my Roam to a new Bluetooth network. Frustratingly, when I open the Sonos app to accomplish this, the speaker is not visible. This is despite my phone actually connected to the speaker via Bluetooth, and playing music. How can I convince the app to talk to the speaker directly and reconfigure the WiFi network? See screenshot. Note that music is currently playing on the Roam. (Sonos app also didn’t want to notice the speaker when in (flashing blue) advertising mode.)      

1
D
1 month ago
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jara28Contributor II
asked in Portable speakers

roam 2

Hello, I want to put a SONOS roam 2 in the bathroom since it is small and splash-resistant. I would like to know if it is possible to leave it always connected so that it is always on, or if that is not possible?

2
J
1 month ago
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FoffContributor I
asked in Portable speakers

Sonos Roam Stopped Working

On charge my two year old Roam sits there with the orange light on at the bottom but that’s it.  It won’t switch on.  I use only the approved Sonos charger which I normally use through the Sonos inductive base but I have also tried through the USB C port.  I have tried holding the power button down for 30 secs but nothing.  I have found it impossible to get any help from Sonos.  I’ve tried the published email support only to get a reply that it’s no longer active.  I tried phoning 0800 026 1526, was put on hold and told the wait would be 40 mins, after an hour I gave up.  I have a house full of other Sonos speakers and am now worried that I’ve been dealing with a company with no support!  Does anyone out there know what I can do with my dead Roam?

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Adrian Broadbent
1 month ago
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mjlessorContributor I
asked in Portable speakers

Can I extend the warranty of my sonos roam which is still under 1 year warranty?

I would like to extend the warranty or protection plan for my Sonos roam.

1
Stanley_4
1 month ago
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AsteinContributor I
asked in Portable speakers

move 2 comparison to roam

How does the Move 2 compare to the Roam

1
jgatie
1 month ago
A
ap602Contributor I
asked in Portable speakers

Getting bored with Sonos Roam

Has anyone had any luck getting a refund for their Sonos Roam via John Lewis (still within 2 year warranty) ?When it works the sound is great the user interface is so buggy and inconsistent - turning on, connecting with Alexa, bluetooth all work sometimes and not others - I’ve tried the various resets, updates etc but the user experience is rubbish (and the button is pants) By contast the kids have various Ultimate Ears devices (Wonderboom, Megaboom) which never fail to turn on/of or connect etc.    Just wondered what others have done (or perhaps moved to another make)?

1
Bumper
1 month ago
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kithytomAvid Contributor I
asked in Portable speakers

Sonos makes warrenty claim intentionally diffcult?

Waited for 40 min for a chat, and then chatted 30 min with an agent to troubleshoot, and then chat agent asked me to call the number instead.Called the phone number, 55 min of waiting, and then 2 hours 40 min of troubleshooting, the agent exhaust all options but still try to asked me nonsense questions…My product is still within one year warranty but Sonos seems implmenting a way to discourage user to get a repair, refund or replacement.Is this something new or that has been the norm for warrenty claim?

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K
1 month ago
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ItaintmeContributor I
posted in Portable speakers

crap update

Is SONOS pranking us? The initial update was total dumpster files... all one star reviews. We are now on the third update since then and still a joke. Can't find speakers, I turn on speakers and Sonos turns them off, can't find the system but restarting the app and it works... until next time can't find streaming services... I could go on and on but too numerous. I think there are a bunch of 20 year old coders sitting around smoking weed and laughing at us while the C-suite execs make excuses. Unbelievable.

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I
1 month ago
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DBinMNContributor I
asked in Portable speakers

Sonos app won't connect to Move 2 via Bluetooth

Help! I’ve had my Move 2 for 10 days and successfully set it up on my system (while connected to WiFi), then successfully set up a Bluetooth connection between my iPhone and Move 2 speaker. After setup, I successfully used the Bluetooth connection once (away from my WiFi network). So far so good!  And then… now when I try to connect to the Move 2 via the Sonos app using Bluetooth I get “No products found”. I know the Bluetooth is connected/working, because if I just use the Apple Music app (rather than the Sonos app) and select the Move 2 for output in my phone’s control panel, it works. So, why is the Sonos app no longer recognizing my Move 2 speaker via Bluetooth? And what can I do to resolve?

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Corry P
1 month ago
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DezzContributor I
asked in Portable speakers

Sonos Roam

My Sonos Rome stopped working. The white light is flashing, but Can’t get it to work

3
D
2 months ago
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coachmarinoContributor I
asked in Portable speakers

All my Roams stopped turning on

I have 3 Roams, all purchased around when the product was first released. One is my go to for out of the house, but the other 2 never leave the house. They all stopped working within a couple of weeks of each other. The orange charging light comes on, but I can’t get them on. I’ve tried the 12 second thing and the factory reset buttons, nothing seems to work. Please help.

2
C
2 months ago
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Otis1Contributor I
asked in Portable speakers

Move speaker

Has anyone else’s Move portable speaker stopped working after 2 years use? Wondering if it’s worth spending money on a new one?

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O
2 months ago
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ChartersContributor I
asked in Portable speakers

reconnection problem

With new software my Sonos won’t connrct

1
O
1 month ago
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ralphrileyContributor I
asked in Portable speakers

Roam as paired with Ray

Can I use Roam to pair with Ray

2
R
2 months ago
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PhilipMKContributor I
asked in Portable speakers

Connecting multiple speakers by bluetooth

Can you connect 2x Move portable speakers to an iPhone and stream music to both via bluetooth? I have a Move and consider to add Move 2. I'd like to stream to both simultaneously

2
jgatie
2 months ago
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StupotplantContributor I
asked in Portable speakers

Roam and Otterbox case

Can the Roam charge wireless via the charging base with the Otterbox case in situ ? 

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S
2 months ago
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DiekmattinContributor I
asked in Portable speakers

new app cant connect alexa ans alexa wont play radio 2

I just got a new move one because my other one was broken from you guys and now with the new app I cannot play any of my radio stations like BBC radio 1 if I ask Alexa to play it via the Sonos

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D
2 months ago
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Tclynch83Contributor I
asked in Portable speakers

connecting Sonos move with new app

I can’t connect my Sonos move with the new app. It keeps asking me to sign in as the system owner. Please help 

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T
2 months ago
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SharkenContributor I
asked in Portable speakers

move 2 not turning on

Brand new move 2 not turning on 

1
G
2 months ago
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edmountainEnthusiast I
asked in Portable speakers

Is Sonos Actually Selling Bricks?

Reports on Reddit suggest that new Roam SL speakers will not work at all out of the box because they are not compatible with the new app.Is this true? Is Sonos actually selling brand-new bricks?https://www.reddit.com/r/sonos/comments/1cy2cda/comment/l58faas/ 

3
E
2 months ago
K
KincraigContributor I
asked in Portable speakers

Move 1

Move 1 is 4 years old.  New battery last week - orange light flashing - not chargingtried to phone Sonos - 2 hours on the phone - all busy

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K
2 months ago
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ukandrewtaylorContributor I
asked in Portable speakers

Sonos Move - Solid orange light

This is utter garbage.I’ve spent £1000s on Sonos and I’ve got a Move that’s a few years old, gets occasional usage. Was working fine, plenty of battery, next day totally dead. I get a solid orange light on the charge indicator and nothing else.I can’t reset it, I can’t charge it. I can’t email support for help. 

1
U
2 months ago
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