Waited for 40 min for a chat, and then chatted 30 min with an agent to troubleshoot, and then chat agent asked me to call the number instead.

Called the phone number, 55 min of waiting, and then 2 hours 40 min of troubleshooting, the agent exhaust all options but still try to asked me nonsense questions…

My product is still within one year warranty but Sonos seems implmenting a way to discourage user to get a repair, refund or replacement.

Is this something new or that has been the norm for warrenty claim?