Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,240 Topics
  • 6,948 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1240 Topics

R
RomainAsuisseContributor I
asked in Portable speakers

why did the sonos make loud noise

Yesterday around 21:40, the Sonos Roam bugged started making a very intense loud and weird repetitive sound and was impossible to turn off by the application.Is there anyway to check the system as the device is bran new. thanks.

1
Jamie A
1 year ago
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simplybricContributor I
asked in Portable speakers

Sonos Roam not showing in the System

I installed a new Sonos Roam to my actual system, composed by some Ones, some Symfonisk and a Sonos Boost. After the process the Roam is not showing up in my System, but strangely if I chose the option “Change Network” I have the option to change its network together with the other speakers.My network is composed by a Salt Fiber Box (Swiss Provider) with 2.4Ghz and 5Ghz network, and the boost connected to it.

1
Airgetlam
3 years ago
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splinkyhooContributor I
asked in Portable speakers

Roam won't move between access points

I recently got a Roam, and am running into trouble with AirPlay over WiFI. When moving my Roam around the house, I get audio drop-outs and stutters. This happens when I move the speaker, and isn’t affected by the location of the audio source.I have a an Eero mesh system that consists of two Eero Pros that are connected to one another via gigabit ethernet hardwired backhaul, and a third Eero Pro that is connected wirelessly. They are not running any of the experimental features and it’s been a rock solid system for literally years with multiple devices.I looked at the eero app, and lo and behold the Roam does not (wait for it) roam between access points. It picks the one that’s closest to it at power-on (or possibly, the one it was closest to when originally set up), and does not switch.It seems like it’s a known issue that the Roam does not move between WiFi access points per this comment in another thread: Rebooting when moving it around kind of defeats the roaming ability of the Roam

12
lucasec
2 years ago
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toddewing10Contributor I
posted in Portable speakers

Sonos Roam connectivity problems

Hello all, I recently got a Sonos Roam and have been disappointed that it has had constant connectivity problems. Often times it fails to connect, other times it says it’s connected and no sound comes out, other times while connected just tiny little bursts of sound come out of it, and sometimes it works properly. There seems to be no rhyme or reason to why it works sometimes but most often not. In any case, it’s far from the easy connection of other Sonos products that I was expecting. Has anyone else had this issue? Any tips on how to resolve it? Thanks in advance,Todd

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M
2 years ago
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skilletz717Contributor I
asked in Portable speakers

Sonos Move Keeps Removing itself from App

Hi, I purchased a Sonos Move a few weeks ago. Currently, my Sonos system consists of: Play 5 (Gen1), One SL, One, Boost, Play:1. The move was working great until about a week ago. All of the sudden it just keeps dropping out of my controller App. This happens every morning when I wake up, it is gone and at least 1 or 2 times throughout the day it just stops playing and drops off. I have to hold the power button in on the unit to reset. Once it boots up, then it is shown on the network in the app. This is super annoying. I am not sure what happened to it as we didn’t change anything. How can we fix it? We are using the S1 controller app until we update the Play 5.

4
D
2 years ago
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Richie CContributor I
asked in Portable speakers

Sonos Roam pretty much dead - how to resuss?

Sonos Roam suddenly seems dead. Tried a reboot but light above Sonos logo does not appear. If hold back button orange light comes on for a while but then goes off. Can't do much else. Any ideas?

3
R
9 months ago
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infocyteContributor I
posted in Portable speakers

Sonos Roam not playing audio from Nintendo Switch over Bluetooth

I have a sonos roam and a nintendo switch. For several days I was able to connect and play audio over bluetooth from the switch with zero issues, but out of the blue today the sonos will connect to the switch, play the "paired" chime sound, and will not play any further sounds as long as it continues to be paired.I can pair other bluetooth audio devices to the switch and have them play audio without issue, and I can pair the roam to a laptop and my phone over bt to play audio without issue.So far I've tried:restarting the switch restarting the roam everything described here manually unpairing the roam from all other devices manually unpairing the roam from the switch, then re-pairing factory-resetting the roam validating that the switch is not in need of any updates (it's not, and there have been no updates since Jan 19th) changing volume from both the switch quick settings and on the sonos itself (the sonos will make pinging noises as I increase or decrease the volume on the device, b

4
L
2 years ago
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M RiseContributor I
asked in Portable speakers

Connecting Move to 5GHz WiFi

I have a 5Ghz router which of course also can use 2.4 ghz. The sonos app can only find the 2.4ghz network, why is that? ( i use an older bridge to connect my system). if the sonos system uses 2.4 ghz network and my app device uses 5ghz i can see and control all of my speakers but not the Sonos move. That i do not understand. Someone who can explain that to me.  

2
J
3 years ago
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Toine68Contributor I
posted in Portable speakers

Sonos Move does not appear in Bluetooth list on Sony NW-A55

I want to pair a Sony Nwa 55 with my Sonos Move. I put the move in Bluetooth mode, hold the wifi Bluetooth switch until the led flashes blue. The move doesn’t come up in the Bluetooth menu of the Sony. This is the reason i bought the Move. What can i do to solve this?

4
J
3 years ago
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JohnCaContributor I
asked in Portable speakers

Sonos Roam as a speaker for Alexa

I want to do something as simple as use a recently purchased Sonos Roam as a speaker for an Amazon Dot for my wife who has poor sight.  I just want to connect to to Alexa via Bluetooth and then automatically play whatever Alexa is playing with no further speech or manual intervention . Is this possible, or have I bought something that is significantly over-specified? Johm

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Ken_Griffiths
1 year ago
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dmlear57Trending Lyricist I
posted in Portable speakers

Move Disappearing Again

In my living room I have an Arc and Sub. The ARC is wired to the router. In my kitchen I have a Move. When I first set it up, I could connect the Move to the app no problem, however, after a while it disappears. If I shut off the Move, it will appear on the App as offline. If I turn it on again, it will appear and work fine. Its a bit of a pain to have to recycle the power everytime I use it. A couple of updates ago, it seemed like it was finally fixed and the move stayed connected.I did an update yesterday and now its broken again and I have to restart everytime I want to use it.Its docked when this is happening

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Ken_Griffiths
1 year ago
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JesLibContributor I
asked in Portable speakers

Sonos Move Battery light steady/constant orange

Hello guys! My Sonos Move does not start, my cat has destroyed the charge base… So I am trying to charge it with USB-C instead, and what happens is that the status light flashes twice, at the same time as the second flash, the microphone light flashes and then these two stop. Then the battery light is constantly lit orange / red and nothing more happens. I have tried with four different chargers and several different cables, the same result all the time. Do you think the battery has run out or could it be something else?

6
J
2 years ago
J
jeancamileContributor I
asked in Portable speakers

Sonos Move doesn't charge anymore

Hi, I can't charge my sonos move anymore. I tried with the charging base, the orange led lights up, goes out and then, nothing. I also  tried to charge it with the USB-C charger and it was unsuccessful too (no light at all). I only charged it a few times so the battery doesn't need to be changed yet up to me. As it is out of charge, I also can't reset it. Anyone can help? Thank you so much in advance! 

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Paul A
3 years ago
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tonyerakerseContributor I
asked in Portable speakers

Sonos Move Offline very often, problem to get it Online

My Sonos Move is Offline in the morning. All other Sonos unit work good. It has power all night. Then it have problem to get it Online. Find missing unit dont work. I have to restart all Sonos Unit, and WiFi thant it can bee Online. No problem with WiFi for all other unit I have works fine with WiFi. The problem have been more and more last mounth.

4
T
2 years ago
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xnicolaxContributor I
posted in Portable speakers

Ultimate solution: reboot the router.

Hi folks, This is a rant. It used to be and still is the case with Microsoft. It become a joke: to solve a problem , press “CTRL+ALT+DELETE”SONOS moved that to another level: “Reboot your router”.  Any issue, reboot the router.You have all sort if devices connected at home and working fine, but to let your SONOS work you have to reboot the router. Am I the only one for which this doesn’t make sense?Regards,Nicola 

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AjTrek1
2 years ago
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bone_tzContributor I
asked in Portable speakers

Unable to connect to device.

Hi everyone. I am facing a problem lately with my sonos system although I didn’t have such an issue before.I have sonos five, move and roam. The last few weeks I encounter the below.When offline, Move and Roam do not appear as ‘offline’ in the app as it was the case in the past. Most importantly, for both Move and Roam (less frequent Five) I get a message ‘unable to connect to device. try again later’ when i am trying to start the speakers playing. A similar message i get when i am trying to connect/group the speakers to the Five when the latter is functioning. In some cases when the problems of point 2 above apply, in the app it is seen that the speakers ‘are playing’ (the bars on the right of the speaker window under ‘system’ are moving, however the speaker does not play actually).I tried with rebooting my router and re-install the sonos app. However the problems remain.Could you please help, or advise?

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Corry P
1 year ago
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gfunk550Contributor I
asked in Portable speakers

Problem adding Sonos Roam to system even after several factory resets still does not show up

I currently have updated to the latest Sonos App and run the update for the Sonos Roam.I am following the factory steps to add to the system and currently have a Sonos Roam in the system but for whatever reason I am able to add the Sonos Roam.  It tells me to power down the roam and restart.  Upon restart the Sonos Roam shows as offline in the app even after several restarts. I tried factory reset and to re-add a couple times and still no progress.

1
Ken_Griffiths
1 year ago
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AndyBassAvid Contributor I
asked in Portable speakers

Roam audio glitching

Hi,I have recently bought the Roam (fabulous), and noticed it has a tendency to glitch its audio. These are very minor audio dropouts lasting (at a guess) a couple of hundred milliseconds, but happen repeatedly. It has happened when grouping the Roam to the Arc (part of Sub+1s setup), when playing TV audio to the Roam, or just music. The Roam is close to lots of Sonos speakers, so range is not an issue. Whilst playing say from Spotify, the Arc setup plays smoothly, but Roam just stutters annoyingly.It’s as if there is interference that Roam is susceptible to, whilst Arc is not.I am only using Sonos app S2.I have had Sonos for over a decade and not had this problem before (except when there were bandwidth / internet issues).I have yet to try with other Sonos speakers - I have a Move and several others to experiment with, but I thought I’d ask if anyone has experienced this with their Roam too?Many thanksAndy

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A
2 years ago
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blueJack92Contributor I
posted in Portable speakers

Sonos Roam + Aruba 505

Hello!I got a Roam, but unfortunately it doesn't really let me use it.I have the problem that I could set up the Roam, but after it was asleep, it is no longer displayed in the app. I can play recently selected music but it does not show up.I'm pretty sure the problem is with my Aruba AP (Aruba 505). However, I have already done all the settings that support gave me (broadcast filtering disabled, service IDs added).Do you guys have any tips on what I could do?Thanks and a happy new year!

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B
2 years ago
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jmrdcContributor I
posted in Portable speakers

Roam doesn't work with WiFi Extenders

Received my Roam today and it looks and sounds great.  However, I get a message that it doesn’t work with WiFi extenders.  What’s the point?  All of my other speakers (8 in total) work fine. I initially bought this to “roam” my property, but am having trouble on a fast Internet/WiFi setup.  I get WiFi on every other device in our area of use, but not the Roam. Please fix in a software update.

4
M
2 years ago
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T89Contributor I
asked in Portable speakers

Sonos Move Bluetooth Unable to Connect

My Sonos Move would not connect to my computer via Bluetooth. It worked previously. So I deleted the instance and tried to re-add without success. I would press the join button, Sonos Move would appear in my device list, I select, then I get error, “Unable to Connect”. So I moved to my Wi-Fi, no issues. So I thought my computer’s Bluetooth dongle was bad. I went to connect to my phone and that’s when I found the problem. Sonos Move was already connected to my phone. I disconnected from my phone, pressed the join button, and my PC connected to the Sonos Move again. Even though the Sonos Move stores up to six devices, it automatically connects to the first device it discovers.  I have a Bose Soundlink and it immediately announces which Bluetooth device I’m connected to. Is there a way for the Sonos Move to tell me which Bluetooth device it’s connected to? If not, is there a way to put in a features request?

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Ken_Griffiths
2 years ago
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ChrisEsContributor I
asked in Portable speakers

Setup old+new speakers. S1 & S2

I have a Play 5: Gen 1 and two Play 1’s. Just bought two Roams which are set up on the S2 app. S2 app doesn’t find any other speakers on system. S1 app finds the Play 5 fine but says the Play 1s are incompatible. When I attempt to “fix” the incompatibility the app says to download S1???The three speakers were working fine on the S1 app before I downloaded S2.      

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Ken_Griffiths
1 year ago
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jonnyicebikerContributor I
asked in Portable speakers

Sonos Roam Won't connect to Wifi

I bought a Sonos roam for my frequent travels. Apparently, it’s not allowed to travel? Although it’s called roam? Here’s my issue: I get to a new place and I need to connect it to the wifi so I can use it with the TV. But in order to do that I need to factory reset it to connect it to the WiFi, because that’s a clean user experience. So I do that, but it simply won’t connect. Refuses. Now it’s a brick. Because if it isn’t connected via wifi, bluetooth doesn’t work. Am I missing something? I bought a portable speaker that doesn’t allow changing locations?

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106rallye
1 year ago
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TravellingContributor I
asked in Portable speakers

sonos Roam won’t connect to be set up with hotel wifi

I bought Roam whilst travelling but having difficulty setting it up with the hotel wifi and my phone. It keeps timing out whilst trying to set up. Any suggestions? 

9
106rallye
6 months ago
A
Andy19728329Contributor I
asked in Portable speakers

Orange light of Death

Have had a roam since April, today stopped working completely dead, unable to reset, when plugged in using supplied usb cable and a Sonos plug adapter all I get is a constant orange light Have I now got a door stop😥😱

6
A
2 years ago
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