Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,240 Topics
  • 6,944 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1240 Topics

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David_127Trending Lyricist I
asked in Portable speakers

My Sonos Roam switches itself off after a few minutes. It has plenty of battery.

Hi,    After a fair bit of work, I have added a Sonos Roam to an S2 system and got my compatible speakers working with S2, and integrated all speakers with Google Assistant.   All good. Now when I ask GA on Sonos Roam to play BBC Radio 6, it plays it from TuneIn.   Then after a few minutes, the Roam powers off with no input / touch from me.   When I turn it back on, S2 tells me it is at 91% battery. GA on the Roam tells me it is 87%. I.e. it has not switched off because it is out of battery.   Has anyone else seen this behaviour?   Thanks,   David.

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James L.
3 years ago
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MG1214Avid Contributor I
posted in Portable speakers

Huge problem with Sonos

Previously my Sonos system was fine. I had an Arc joined with a Sub Gen 3 in a room. I then purchased to move’s and added them no problem. Things ran fine for several weeks. I then cahnged my modem to a newer Rogers Ignite modem. No problem, updated the network and everyting worked fine. Suddenly one of my moves looked like it was conected, solid white LED, but when looking at the system it showed Move L/? meaning that one of the Moves just didn’t seem to be reporting to the Sonos app although the LED light remained solid white.There was no sound from the one Move, the Arc, Sub 3 and other Move were fine. I am really so not impressed with Sonos at this point. I went and unistalled the app three times, restared my phone. It just keeps remembering the previous install it seems. I want to have the app be reinstalled so that I can begin adding all the products again, but you can’t. Products can’t be discovered even when powered on solid white lights, no system exists to forget. You can’t d

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M
1 year ago
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ashandashContributor I
asked in Portable speakers

Changed wifi password (did not change router), Sonos Move is now not compatible with my router.

I changed my wifi password this morning, and went through each of my devices to ensure they were updated with the new password. My Sonos Move is proving to be the only device giving me any sort of headache.I went through the process of changing the network password on the Sonos app. My speaker made the chiming noise, my app prompted me to enter the new password, I ensured the password was correct, but every time I get to the last step, I get an error saying “There was a problem connecting your Sonos Move to [insert wifi name]”. When I click on ‘More Information’, I am being instructed to change my router settings. This is the same router my speaker has been on for a year, and I haven’t changed any settings. The only thing that has changed is my wifi password.What am I doing wrong?  

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Ken_Griffiths
7 months ago
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JonbruContributor I
asked in Portable speakers

Roam drop out on wifi and bluetooth

My roam plays for 30-60 seconds then goes silent. It shows in the app as playing and the rest of the group continues to work fine. It happens on Bluetooth and wifi and comes back to life again after a reboot (15 second press of the back button) but then goes silent again.  I have spent two hours over two evenings with the online support who insisted it was a wifi issue and said they couldn’t help as I didnt have an Ethernet cable long enough to plug my router into the playbar 🤦🏻‍♂️ They have fobbed me off and said I need to call the helpline. They dismissed that it was a speaker fault even though the roam has the fault on Bluetooth and wifi and the rest of the system works fine.  Has anyone else had the same??

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Corry P
2 years ago
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Pab514Contributor I
asked in Portable speakers

connecting Sonos Move to Project turntable using project Box E BT preamp

Hello, I’m trying to connect my Sonos Move speaker to my Project turntable using project Box E BT preamp, my other speakers connect to it, but I can’t seem to be able to connect the Move Speaker. Wondering if someone could help me.

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G
2 years ago
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Brushot95Contributor I
asked in Portable speakers

Marley Stirr it up Wireless to Sonos Roam

I bough a roam because of the Bluetooth connectivity but I can seem to connect the roam to the turn table when I press the pair on both ends it doesn’t seem to connect what am I doing wrong ??

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D
1 year ago
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simon512Contributor I
asked in Portable speakers

sonos roam won't turn on or charge

Hello,My sonos roam won't turn on or charge since yesterday, it was working perfectly paired with my sonos one, it stopped working so i try to charge it and nothing happen since, i used every usb C cord i have ?Holding the power button for 5, 10, 12, 30 seconds won’t do nothing, the orange LED is not working too.Don’t know what to do ????Merry christmas, i’m afraid that only half of my family will listen to my christmas playlist.Best,  Simon

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T
2 months ago
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RDOlsonContributor I
asked in Portable speakers

Line-in Support on the Move

Does the Move usb-c input support line-in?

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G
1 year ago
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MauroBContributor I
asked in Portable speakers

Sonos Move battery drains quickly

Good evening,It is normal for the speaker Sonos Move that the battery drains quickly, even though I turn off the speaker itself by press and hold the power button for about five seconds?Thanks for the reply.

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Ken_Griffiths
2 years ago
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Mr RufusContributor I
asked in Portable speakers

Roam can’t add to system.

Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.My system is A beam - wired connection,2 one SL, a one and a play1 all in WiFi and have been running in this house a year now. it kind of frustrating now. Does anyone have any good ideas. 

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D
1 day ago
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ybl84f1Trending Lyricist I
posted in Portable speakers

Is Sonos Move a $400 paperweight? When did Sonos give up making products that work?

Wow I used to admire Sonos - my Play:1, Connect, Playbar & sub all connected through wifi worked great. Now I just spent $400 on a Move and the thing is erratic and useless - the app shows it offline, then it disappears completely, then it re-appears, it plays music for an hour and then it disconnects….when did Sonos give up making products that work? The Move is a $400 piece-of-junk paperweight. I have 2 Asus APs with different SSIDs - no extenders, nothing else - pretty simple. None of the Sonos products are wired. (I mention this because I believe it means there is no SonosNet which I think means that all my speakers are using my wifi network just as Move is supposed to; at least that’s my understanding). After an hour out-of-the-box trying everything I could think of I finally got the Move connected, registered and updated. At this point I thought I was done and had another piece of solid Sonos gear on my network. When powered it down it then appeared “offline”, but when I powe

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Corry P
2 years ago
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ShalakoContributor I
posted in Portable speakers

EQ required. Harsh mids, ear fatigue.

Hi Sonos,I have 2 Fives, a move, and an ARC with Sub.For now I'm just referring to the Fives and the Move.I understand you don't think an EQ is necessary (otherwise you'd include one).But the mids in the Five and Move are harsh, muddy and have an overall "fakeness" to their sound, this makes listening to these speakers uncomfortable. My ears become quickly fatigued.Now you may think you have done some kind of software magic to get the best/perfect sound, but you've ended up with artificial and muddy sound.My cheap Sony amp paired with warfdales has better depth an clarity, and sound far more natural.Actually even my cheap Logitech pc speakers with mini sub are out performing your speakers when it comes to clarity.My hope is that the issue is speaker configuration ( the speakers you choose to use in the units) or DSP and not an issue with digital amps, and that an eq that allows for fine tuning of the mids can save us here…The alternative is that I give up on your brand.At this stage I'

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K
2 years ago
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IanpAvid Contributor II
posted in Portable speakers

Sonos Roam Error Code 899

Hi, when attempting to add a Roam via the S2 app, I continually get error 899, and “There was a problem verifying your Sonos app. Try again later” This error code is not covered in any of the support pages, does anyone know what to do?Thanks,Ian

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Airgetlam
3 years ago
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tdifonzoContributor II
posted in Portable speakers

Sonos Roam constantly skipping when connected via Bluetooth to M1 MacBook Pro

Has anybody else tried their Roam with an M1 Mac via Bluetooth? Mine just constantly skips and is quite annoying. Works flawlessly when streaming via Bluetooth from my iPhone or iPad but something is going on with the M1 Mac/Roam combo.  Diagnostic Confirmation #: 673498138

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A
2 years ago
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ericl02Contributor I
asked in Portable speakers

Roam Battery Light Flashing fast red

My Sonos Roam, which is only about a year old, has a quickly flashing red battery light. The speaker is functioning properly, but I can’t get the light to stop. I see this was a problem with the move. Anyone else having this problem or know how to stop it?

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S
1 year ago
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Henrik NaundrupContributor I
asked in Portable speakers

constant red light on Sonos Move

There is suddenly s constant red light on my 2020 Sonos Move. It is totally dead - cannot turn on or anything. What can I do?Constant red light is not described in the user manual

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H
5 months ago
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Brewsta612Contributor I
asked in Portable speakers

Sonos Roam keeps turning itself on

I have a beam and 2 sonos 1’s linked together in my apartment. I bought the roam for trips and the beach etc. and just want it in my closet when I’m not using it. Problem is whenever I tell my Sonos Beam to play music on my devices it automatically turns on my roam. This is real annoying. Any thoughts or solutions to this? 

3
G
2 years ago
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Trevor CContributor I
asked in Portable speakers

Sonos Move won't play properly through Spotify

Hi, all. I have a Sonos Move. I have trouble playing via the Spotify app. I can generally get it to play via Spotify now, but I have to go through a very awkward process: after I try and fail to play through Spotify once, I have to hold the power button on the speaker for about 10 seconds (speaker won't turn off otherwise after trying to play music from Spotify) then I can use speaker as normal using Spotify. Can you tell me how I can avoid having to do this painful process every time I want to use my speaker? Thanks

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T
2 years ago
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HelariContributor I
asked in Portable speakers

sonos move touch controls arent working

In Sonia app touch controls are on, and I can change the volume in the app, but touch control buttons aren’t working on my sonos move.

1
Airgetlam
2 years ago
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MaffBContributor II
asked in Portable speakers

Reconnecting a Move

I used my Sonos Move at a friend’s house but now cannot reconnect it to my system. The orange light comes on, it searches and finds it, says setting up your device, then tells me to connect to the Move’s wifi. I do this, whereupon it tells me to connect with a cable to my router. The Move does not have an ethernet port, so how can I do that?!! I have tried rebooting a couple of times and it works with bluetooth.

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Corry P
1 year ago
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straumliContributor I
asked in Portable speakers

Sonos Roam drains the battery due to frequent (unwanted) wake ups

Imo this is a bug and not a feature.The Roam is from what I understand, by design, waking up when the Sonos client/app is put to the foreground. When awoken the battery starts to drain, resulting in the orange led flashing every other day or so.My issues:Imo auto-wake should be a setting, most people are happy to press the buttons instead Auto-sleep is clearly not working or the wake/sleep/wake sequence needs allot of power optimizations In our household the two roams also wake due to background activity of the Sonos app, so without actually opening the Sonos app. Not sure if this is related to activity of our 5.1 ARC setup? I need to reset the Roam pair as stereo-pair everytime this happens. 

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D
2 years ago
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Tam-LinContributor I
posted in Portable speakers

problem with Move and AirPlay 2

I was using Airplay 2 to play sound to a Move, which was in the sun room along with other Sonos speakers. I tried joining the Move to the Sun Room, Kitchen, and Living Room Speakers, and the music would start playing on the speakers, then stop on all the other speakers, but continue playing on the Move. This happened several times when I tried joining them together. Diagnostic Report #254890345. 

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Simon B
3 years ago
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Sooty3694Contributor I
asked in Portable speakers

Sonos Roam - no chime

Igot my new Roam today and cannot get it to connect using the awful Sonos 2 app. The instructions state that when I turn the Roam on it should chime, and when selecting the bluetooth function it should chime twice. Mine does nothing depite turn up the volume. I does not even chime when it is turned off. Do you think the item is faulty, and thus causing the problems to connect?

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Ken_Griffiths
1 year ago
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dasarpContributor II
asked in Portable speakers

Best way to set up Move away from home

I am away from home in a family house (different wifi network, geographically separated), but have bought a Sonos Move. What’s the best way to set it up? I want to be able to start using it, but then when I go home have it join the rest of my main Sonos system. Should I set up the move with a new/different Sonos account (email) at my family home, and then when I return home, should I factory reset the move and re-set it up on my home wifi + home Sonos account? Should I first set up the Move using the same Sonos account but different Sonos system (apparently one account can have multiple systems?). Then when I take the Move home, somehow have it join my home system (I hear the Move can join multiple wifi networks?) Is one better/cleaner? I don’t plan on moving back and forth between these two places, I just don’t happen to be at home when first starting to use the Move.

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melvimbe
3 years ago
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Paulie730Contributor I
asked in Portable speakers

Sonos MOVE 2 bluetooth connectivity issue PRO-JECT VTE BT

Any one else having issues with the brand new move 2? I can connect bluetooth after a few tries to the project vte bt. I have to turn the Bluetooth off on the move 2, turn the bt switch on my turntable and then turn on bt pairing on the move 2 and actually connects and stays connected. check Sonos app on phone and shows connected. play a record and no sound. spent almost 2 hours trouble shooting with Sonos customer service (kind of a joke some tech going through the steps off their pre set guide) with the final outcome being that my bt device needs a screen to select the speaker (even though its already showing connected). I was then told I need to contact pro-ject to resolve the issue. which I did and they said its surely a software issue with the move 2 since bt 5.0 is suppose to be backwards compatible with bt 3.0 (the turntable). Now my roam has no problem connecting and playing music through wifi to my whole system. When move 2 was released I presale purchased because I would have

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Ken_Griffiths
4 months ago
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