Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,188 Topics
  • 6,734 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1188 Topics

S
ShaneJenksContributor I
asked in Portable speakers

Sonos Roam Won’t Turn On

My sonos roam won’t turn on and it’s only 2 months old. Bought it for my birthday but didn’t get round to try connecting it to my sonos app until over a month. Tried to connect it with no luck and now it won’t even turn on. I heard lots of people have the same issue and other issues with sonos roam. What do I do? Many thanks. 

1
buzz
1 year ago
T
teva995Contributor I
posted in Portable speakers

Sonos Move static/crackling noise

Hi, Bought a brand new Sonos Move, and since using it, there is random static that occurs often throughout songs. I read that it may be interference from other products nearby, but this is not the case. I can take it near no other products and it still occurs.I’ve submitted diagnostics number: 2072736789Please help find what is wrong.

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Ken_Griffiths
2 years ago
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andersmarcContributor III
asked in Portable speakers

sonos roam turns on wireless charger

So i noticed a really annoying feature between the wireless charger and the wired.When i turn off the Roam on wired, it stays power off, until i turn it on manually by touching, which is perfect, since it will not stand there and be standby for no reason when i dont want to use. Or until i unplug/plug in the device again.I bought the wireless charger since i thought it would be more stylish. What i noticed is that even if i manually turn off the roam on the back while in the charger, after some time if will flick back on by itself.Why does this happen on the wireless charger and not the wired?It is super annoying since i bought the wireless charger because it should be better for the battery, but if it just keeps powering it on by itself, then it doesn’t matter :/Any way to fix this, or is this just a stupid mechanism not possible to avoid with magnetic charger?

2
A
8 months ago
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MrGralichContributor I
asked in Portable speakers

Alarm sometimes won’t turn on on Roam

Hi there everybody. I have two Sonos Roam and some cabled Sonos (One, One SL, …) and I seem to have a problem with alarms on Roams.Sometimes (not every morning) the alarm won’t turn on on Roam. It doesn’t play the chimes, either, so it’s not an Internet connection issue.The strangest thing is this: in the Sonos app, the Roam device is not even offline since I can see it, but the status led is off. As soon as I press play the led turn on and the music starts to play. So it seems that the Roam is connected, online but with the led off and the alarm not started!After the occurrence I try to set another alarm, put the Roam in stand-by and wait. And then the alarm works!In my experience, this happened with the Roam only, with the Ones I sometimes had the chimes instead of the music, but the alarm always worked.I’ve sent the diagnostic 1074509429. The alarm was set to turn on at 6:40 AM (Central European Time), roughly one hour before the end of the diagnostic. The Roam is called “Cameretta”

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Ken_Griffiths
2 years ago
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wb_4896Contributor I
asked in Portable speakers

Unable to connect Sonos Move to the system

Our Move dropped from the system for no apparent reason and now we are unable to find it or reload it. We have tried re-booting, installing again, re-loading the app. Nothing seems to work.

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Corry P
1 year ago
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casadamoutaContributor I
asked in Portable speakers

Cant connect my sonos move to my wifi

Hello, I have one house with WiFi and my 2 sonos one are working well, but i want to listening music near the swimming pool but my wifi dont reach that area so i connect one cable from my router (ROUTER TP-LINK TL-WR940N) to other router in the swimming pool area, the WiFi is working very well there but i cant connect my sonos move to this new WiFi. can someone help me? Best regards, João

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Mark P
3 years ago
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alexm198Contributor I
asked in Portable speakers

Sonos Roam won't connect to wifi during set up

Making a new thread because none of the existing threads on this topic fix my issue.Got a new Sonos Roam yesterday. Tried to set it up, absolute nightmare (incidentally, all my Sonos set up experiences have been a bit disappointing, which is a shame because once set up, the products are great). Anyway. I can get to the stage where Roam tries to join my wifi network. After a while, it says:The connection to your Sonos Roam was lost. Move your mobile device closer and make sure Sonos Roam is powered on. My phone is right next to the Sonos Roam. There are no issues with the wifi dropping out. When I click continue, it prompts me to receive an audio PIN again (fine) and then when it starts flashing white and green tells me:Make sure the light on your Sonos Roam is flashing white and green, then press the button on it to continue.Light is fine, I press the button, but nothing happens. Eventually, then says:We didn’t detect a button press from your Sonos Roam. Let’s try again. Doesn’t matter

7
R
8 months ago
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brookesrookContributor I
asked in Portable speakers

Sonos Roam & Windows 11 - Speaker Connected BT but no audio

I have a Sonos Roam and I am able to connect it to my Windows 11 PC and see that audio is being transmitted to it, however no audio comes out of the speaker. I have tried unpairing and re-pairing, a factory reset, etc… I confirmed that the issue is not the speaker itself, it connects to my Win10 laptop and my Pixel 7 (Android) via bluetooth with no issue. I’m also able to connect my Sony XM5 headphones via bluetooth and a cheap bluetooth speaker to my Win11 PC. I am able to stream audio to the Sonos speaker via the Sonos App but this is clunky and I just want to connect it via BT directly to my computer. I ended up contacting Sonos support who told me it must be a Windows issue so I reached out to Microsoft support and we confirmed the device is detected and the drivers are all setup correctly. Next I tried reaching out to ASUS to check and see if there was a driver update and they pointed me back to Sonos. I got into a remote session with Sonos support and they were unable to figure o

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M
5 months ago
S
srcsplContributor I
posted in Portable speakers

Audio dropouts

Until my new Roam was delivered, I connected my Marley Stir It Up turntable via Bluetooth to my Move, and experienced reliable, excellent quality audio, with no audio problems whatsoever.Since receiving my new Roam, I have paired the Roam to the turntable, and use the Switch mode to connect to the Sonos network to pay the Bluetooth audio on the other Sonos speakers on my network (Beam, Move, and 2 x Symphonisk Lamp Speakers).The system works exactly as expected, but at random intervals I experience audio dropouts on one or more of the Sonos speakers.  I have tested the system thoroughly using streaming media sources and do not experience any dropouts whatsoever.The Roam is within 1m of the turntable, so I’m confident the Bluetooth is not disconnecting, and the Wifi network is excellent in this small apartment.  The problem only occurs when using the Roam to bring the Bluetooth audio source onto the Sonos network.Has anyone else experienced this problem?

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R
1 year ago
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Umb3Contributor I
posted in Portable speakers

Move Problem heeelllppp

Hello everyone!  I have a move, I always keep it in the charging base and it's already the second time I turn it on but it doesn't turn on, only the microphone light stays on.  Has anyone had the same problem as me?  do you know how to solve?  thanks in advance to whoever answers me.p.s. any key I press nothing happens. I can't turn it on or off  

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Ken_Griffiths
1 year ago
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RosscopcoContributor I
asked in Portable speakers

Sonos Roam Bluetooth Issue

I cannot use Bluetooth without connecting via WiFi and the app.For instance I go to Spotify, It doesn't appear in usable speakers, it only shows up in Spotify when I open the Sonos app, which obviously only works with WiFi and select a song to play.I can search for it via my Bluetooth connection on my phone (android) and it's listed as the Bluetooth address, not the name. If I select it from the list I just get a message saying an app is required to use it.It has only worked once and is now unusable as a portable speaker, what on earth is going wrong.

2
R
1 year ago
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themoodsContributor I
asked in Portable speakers

error 30 on new roam - tried everything

Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?

16
Corry P
2 years ago
tonsure
tonsureAvid Contributor I
asked in Portable speakers

Anyone else experiencing a crazy amount of glitches?

I’ve recently moved apartments, so I can’t rule out a myriad of variables. But: wow. My system has gone absolutely haywire recently. Components simply disappear for no clear reason (my paired One SLs, but also my Roam, just completely drop-out of sight). Airplay has essentially stopped working without a crazy amount of hiccuping. The S2 app will fail to connect to a device that is clearly playing music. And, what convinced me to write this message: my Ones are playing music right now that is not in any queue and not controllable by either S2 or Apple Music. It’s like the things are haunted. I’m going to go for a factory reset on the Ones, but— just wondering whether there’s some kind of system-wide glitch happening right now (since I noticed that there’s an alert from Sonos concerning Google Assistant. Not that I use any voice controls, but still— this is all quite weird).One of the risks, I guess, in investing in a fully-digital system. It either works—or it really really doesn’t.

4
tonsure
2 years ago
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NaturBoyContributor I
posted in Portable speakers

Roam stops charging after a while, when on wireless charging pad

I have the Roam on an iOttie Qi wireless charging pad [10w], and it charges fine up to 100%.  But after a while it will stop charging, and the charge % drops to 0.  It seems the wireless charging logic turns itself off after some period of time.  To get it to start charging again, all I need to do is remove it from the pad, wait for a minute, then put it back on the pad, and it starts charging again.  If have the Roam plugged into USB, then it always remains at 100 % charge.  Software is at version 13.1.1.  I have a Move and it does not have this problem

9
Ken_Griffiths
2 years ago
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MikeS1989Contributor I
asked in Portable speakers

14.18-Sonos Move sound really bad

Hi all,After some month of mixed usage of Sonos Move, I updated to 14.18 and noticed immediately that bass got boosted a lot and also I lost clarity on vocals. I can turn up high in eq but it takes high frequency too high to open up the vocals.i was really satisfied with it till now (used with 0/0 eq and loudness on). Now I can't listen to it, I feel tired ears after some minutes and sound quality got a lot worse. Anyone had the same issue? Any suggestion on how to troubleshoot/solve it?Thanks

7
bockersjv
1 year ago
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xiejianbeiContributor I
asked in Portable speakers

Google assistant problems with Sonos Move

I am not sure if anyone has the same problem.  I purchased my Move in the UK while i was living there and recently moved to New York. I am reading lots of post of the Move being incompatible with 5gHz routers from verizon. Interestingly though, I was able to set it up. Worked just fine, playing music and everything. My issue is with the google assistant. I’ve tried resetting the Move and adding the google assistant again, however, when I give commands, it’s saying that the speaker is not available. I can control the Move just fine with the app either from my ipad or my phone but would love to have that flexibility again of having to speak to it via google assistant. Any thoughts? Thanks!

5
I
5 months ago
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Joe.DContributor I
asked in Portable speakers

Can I leave Roam on its wireless charger all the time?

Can I leave Roam on its wireless charging stand so it is ready all the time?  Will this hurt the battery?

7
BOL74
3 months ago
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Kazr13Contributor I
asked in Portable speakers

Bluetooth without wifi

Do you need wifi to connect phone to roam via Bluetooth? I won a Sonos speaker but I don't have wifi at home. I can't get roam to enter Bluetooth mode. I can't set up the app because I don't have wifi. Does this mean you couldn't use the speaker if you are away from wifi, like out on a boat or camping?

4
J
1 year ago
M
Martinpn81Contributor I
asked in Portable speakers

Spotify Connect and Sonos Roam issue

Hi I have trouble using my Spotify account with 1 specific Sonos speaker.I have several Sonos products (2 Play5’s, 4 Play 1’s, Playbar and Sonos Roam). From my Spotify app or Sonos app I can start music from Spotify on all Speaker, but the Sonos Roam. This issue just started recently. If I try to start a Spotify playlist through the Sonos app on Sonos Roam it returns message “Spotify lost connection” (loosely translated from Danish). It works if I start on all other speakers.If I use the Spotify I app – I can see all my speakers, the Sonos Roam included, as Spotify connect. Again I can start music on all speakers, but the Sonos Roam. If I choose that, it just try to start the music, but silently loose the connection/give up.This happens regardless if I just my Samsung Android Phone, Apple iPad or Macbooc. Each with both the Sonos App and Spotify app.But here’s the kicker: If I use e.g. my wifes Spotify account, it work flawless in both the Sonos app and Spotify app. The issue only pers

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Ken_Griffiths
1 year ago
T
TralfazContributor I
asked in Portable speakers

sonos move wont recharge after battery depletion

My sonos move wont recharge after battery depletion 

1
buzz
8 months ago
H
Harvey9876Contributor I
asked in Portable speakers

My roam wont turn on but will charge

I have 2 roams and factory reset both but when I reconnected one the other stopped flashing green and will no longer connect or turn on but will charge what can I do ?

2
Ken_Griffiths
2 years ago
arcadelt
arcadeltEnthusiast I
posted in Portable speakers

Machine Gun/Jackhammer Glitch - Not Just Beam

I’ve seen a few posts here and elsewhere about the so-called “Machine Gun” or “Jackhammer” glitch, usually related to the Beam (Gen 2). As well as being a long-time member here, I am also a member of various related Facebook groups. For the benefit of others, I would like to inform the community that the glitch has been discussed at least once in relation to an Arc, and I also experienced the same fault in a Roam. In my case the problem took a few months to work through with tech support, because unlike the mains powered devices, the Roam only exhibited the sound for a few seconds before it fell offline. My Roam also exhibited a power retention problem with the battery that was either related or unrelated, so it has been replaced under warranty for another reason.Anyway, if you are experiencing this glitch and cannot explain it to anyone, this YouTube video helped me put a name to the problem.

1
J
2 years ago
M
MavericContributor I
asked in Portable speakers

Airplay is "unable to connect to Sonos Roam" daily

Hey folks,I've got a Sonos Roam and I'm bumping into an issue. To connect it to Airplay, I have to go through the whole process of resetting the device. But here's the kicker: the very next day, that dreaded "unable to connect to Sonos Roam" message pops up again. Got any solutions before I think about making the switch to a HomePod?I’ve already tried everything on these posts:   https://www.airplayguru.com/sonos-airplay-not-working Many thanks!

7
Airgetlam
5 months ago
D
DaeleenuttContributor I
asked in Portable speakers

is there a way to track your device if stolen

Earlier this week I was leaving from the gym around 4am when I was attacked by two transient young men when the first perp attacked me the other climbed into my vehicle and swiped a good bounty of my belongings amongst them I'm pained to say was my Sonos move I worked an entire year of overtime to buy this wonderful device and to have it ripped from my possession in such a nasty traumatic filled rush is so debilitating and now I can't rest while listening to my music or at least have a negative reminder it's out there somewhere in some  encampment. Sorry to sound so why me but really wish I had some sort of location service 

2
buzz
6 months ago
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mrgrievesAvid Contributor I
asked in Portable speakers

Temporarily putting Roam on another wifi network

I have a Sonos S2 system with a few Ones and a Roam in it.  We’re going on holiday soon and would like to take the Roam with us and put it on the holiday home’s wifi network.I’ve read other posts saying I can go to the general network settings and add multiple wifi networks which sounds exactly what I want.However, I’m just a little confused.  If I take the Roam away from my own network, how do I connect to it so I can put the new wifi network in?  Sorry I’ve seen a few questions on it - a lot about using multiple Sonos systems which isn’t what I’m after - but I’m obviously missing one small detail.  I’m sure this must have been answered elsewhere.

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Airgetlam
1 year ago
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